Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11892790, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

During this time frame we had a limited amount of product to sell for KKW and we also had a promo with a limited amount of stock, therefore we have longer processing time frames. We aim to be very transparent as we do list all of this information on our website, and encourage customers to email in with any questions on our FAQ page. We are working very hard to get each and every customers order shipped, and we do apologize for the delay.

Based on the customers’ contact information, there is no email from this customer, there is no order number linked to their name or email address, and under the customers’ account there have not been any orders placed, please see attached. Also on our website kyliecosmetics.com, our contact...

information which is our customer service email,[email protected], is listed under our FAQ page and the contact us link (see attached).  In addition, the customer mentioned “the process to return is complicated” , and our website states that we do not accept returns, see attached.

Although we want all of our customers to be able to order all the products they desire, our Limited Edition Holiday Collection stock is limited. We have updated our Instagram to reflect that product will be limited and that the holiday stocking will be free with a purchase of $100.00 USD or...

more. In an effort to provide the most accurate and up to date information, updates will be made. Please ensure to keep an eye on our Social Media for all of our upcoming Holiday Promos.

Our response time for emails is within 48 hours, and can be extended during and after launches.  The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email...

was not answered.  According to USPS.com, "Your item was delivered in or at the mailbox at 1:25 pm on December 2, 2016 in S[redacted], TN 37379."  Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days; it's a great idea to check with your neighbors and/or postman for more information in the meantime.

Hello, The customer was advised via email today 7/6 that we will issue a replacement Kymajesty, "We'll have a replacement package sent out to you ASAP!Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking."

The customer emailed in 12/28, and advised they prefer a refund, we then processed the refund, and the customer responded by stating, "Hi,Thank you so much for the refund." The customer already advised that they wanted the refund, and were okay with the refund, this issue has been resolved.

Hello, The customers' initial email was sent on 5/21, our response time to emails is 24-48 hours and this is listed on our FAQ page, see attached. The customer was advised via email today 5/23 to used the return label to send back the incorrect product they received, and once we receive it then...

we can issue them a replacement package.

We are so sorry for the confusion! Unfortunately, we were unable to restock all of our products for our Cyber Monday promotion as our Limited Edition Holiday Collection has been in extremely high demand and is sold out. We sincerely apologize for the inconvenience. Based on this information we...

will not be extending promotions such as 20% or free shipping.

Our response time for emails is  within 48 hours, and can be extended during and after launches.  The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her...

email was not answered. The customer was emailed on 12/8, and advised, "We are so sorry for this issue. We'll have a one time courtesy replacement package sent out to you. Processing is 7-10 business days, once yourreplacement package goes out you'll receive an email with tracking."

The customer had emailed our Customer Service Team regarding their order, indicating that they had not received their order. We asked the customer for their order information so we could ensure that we located the correct order in question, so we may provide the most accurate...

assistance.  When checking the tracking for the package, it appears that the order in question stopped receiving tracking updates. As the package appeared to not have scanning updates, we proceeded to issue a refund due to the inconvenience in accordance with our Terms of Use Section 11.Per our Terms of Use Section 11:"To the fullest extent permitted by law, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information in the Service or on any related website is inaccurate." This information can be found using the link that is provided below.https://www.kyliecosmetics.com/pages/terms-of-useUSPS has assured us that a package is still in transit to the provided address. We have, however, still proceeded to issue a refund as they could not provide evidence of its movement.To inform the customer of this action, we issued the following response below to the customer on January 12th. "This issue has been escalated and reviewed. We are sorry for the issue that has been experienced.In accordance with our Terms of Service Section 11, we have gone ahead and issued a full cancellation and refund for this order. This information can be found on https://www.kyliecosmetics.com/pages/terms-of-use. Please note that it takes 7-12 full business days to show up in your account." As this is the case, we have fulfilled all actions required on our side. If the customer experiences any issues with receiving their refund, we recommend that they contact their bank they use for the payment method used, as they will be able to ensure that the refund is applied to the correct account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11889272, and find that this...

resolution is satisfactory to me. Though I don't feel it should be a "Courtsey" they are the ones who messed up not me. I have sent them pictures of everything they needed. 
Regards,
J[redacted]

Complaint: 11730208
I am rejecting this...

response because:
There is no way for me to show the quality of the lipsticks, did you have a suggestion ?Pictures are of the Birthday addition gloss brushes.  I have tried to work out a solution to no avail , I will file a complaint with my credit card company. This is poor customer service.Thank you,D[redacted] 
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853292, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11538961, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Complaint: 11700087
I am rejecting this response because: Formaldehyde goes under many other names, and many ingredients on the back of the packaging have been listed as causes of cancer. My email also was only responded to after my order had shipped, which was after the 24-48 hour window they said they would respond in. I also have numerous friends who have used these products and have had terrible reactions to them, and it's not a risk anyone should be taking. I have NOT received the package yet, and if the company does not wish to resolve the issue I will be cancelling the charge on my credi card. 
Regards,
J[redacted]

Complaint: 11590313
I am rejecting this response because: I have been allergy tested by a GP. I have no allergies. The texture of the product is different to the others that I own. As I stated, even when the product is left on it doesn't have the same lasting formula as the others and is entirely gone within two hours. It's a quality issue, not a medical issue. 
Regards,
K[redacted]

As the customer stated in their rejection they received the products, as the customer received their order there would be no further action for us to take. As our policy states we do not accept returns, see policy attached. We will be upholding our policy and not accepting the customers return or issuing a refund. To touch further upon the tracking, the original order tracking updated even after we issued the replacement package to show that the original package was delivered on 12/27. In additional according to tracking for the replacement 94[redacted] it was delivered on 12/24. Again I do  want to reiterate the customer stated they received their order, as the customer received their order K4407724 this is is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11397002, and find that this resolution is satisfactory to me.
Regards,
C[redacted]

The processing time for orders is 3-5 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. Meaning that our processing times can be longer than 5 business days, and this information is listed on our FAQ page. As...

the email chain attached shows that we did not inform the customer that we go by order date, we only advised of processing times. The customers order K3814355 shipped on 12/1, according to tracking 94[redacted]8.