Anix, LLC

As we mentioned please only send one email to ensure a timely responseAccording to tracking the order has been deliveredThe customer has not stated they have any further issuesBut if the customer does have any issues we do recommend to email into customer service so that we can resolve the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11530733, and find that this resolution is satisfactory to me Regards, J [redacted]

We have confirmed that before confirming you order their is a final breakdown of the order, and then the customer clicks a confirm buttonThe customer emailed us in from an email address that was not linked to their order so for the protection of our customers we require them to verify the last four of the credit used to place the orderUnfortunately the order had already shipped and once an order ships we are not able to cancel itPer our policy we do not issue refunds

Hello, The customer was advised to file a claim on 9/13, and provided the claim number on 11/almost a month laterTo receive a USPS claim number takes very short time frame, our customers frequently email us back the next business day with a claim numberTherefore, this delay would make the package outside of our replacement time frame

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11669279, and find that this resolution is satisfactory to meI had to send an email every single day to recieve a responds and sometimes it would take longer than 48hrsThe customer service provided was horribleI am luckily getting my package sent to me finally, after I contacted the Revdex.com or threaten toNo customer should have to wait this long to recieve a product or a simple response ever Regards, K [redacted]

The customer was asking us to swap product, which we cannot doAs our policy states once an order is placed it is finalThe customer did not ask us to cancel their orderIn addition, I do want to reconfirm that if a customer does email from the same chain this will delay our response timeAs in the case of this customer, each email will push our response back hours

As this was a one time courtesy replacement package, our CS team confirmed the customer’s desired addressPlease note, confirming the customer’s address is standard procedure as we are only able to issue one replacement package per orderWe advised the customer to use an alternate address to avoid additional shipping issuesHowever, according to our records, it appears the customer used the same address as their initial orderDue to this and upon review of the tracking number, the customer’s replacement package may be experiencing additional shipping delaysTo uphold our policies and remain fair and consistent with all customers, we are unfortunately unable to issue another replacement package for this issueAs we have issued a replacement package for the customer, we are unable to also issue a refund for this packageThe customer’s original package was deemed undeliverable by USPS and returned to our facilityIf the replacement package also returns to our facility, our team will be able to issue a full refund as the customer did not receive any packagesFor future orders, we recommend for the customer to use an alternate addressAdditionally, for orders within the UAE, their local post office recommends the use of a P.OBox address to ensure packages are delivered efficientlyWe recommend that the customer stay in touch with their local post office for any tracking updates regarding their replacement package

Complaint: I am rejecting this response because: I do know they sent a replacement package, but I did not receive it either, which you can see at the USPS website - it isn’t deliveredRussian Post does not deal with this kind of thing as they are not able to track the type of shipping the company offers so they told me to consider this package lost and contact the sellerAs a result I have neither my hard earned money nor my purchase, which means that service that I paid for was not provided by the companyIt’s their responsibility to make sure I get things I paid for and not mineAs they refuse to do so - I demand a full refundI am an honest and loyal customer, and here they took my money and did not provide a proper service - none at allI am requesting a refund not because I’m somewhat dissatisfied with my purchase - I do not have my purchase at all! Regards, J [redacted]

We would never have advised the customer, "to just try the pumpkin, if I didn't like it I could send it back for the Kourt K"As this is not our policy to provide exchange as an option , see attachedIn addition, I reviewed the email, chain and we did not advise the customer of this information, and I have included the entire email chain for your reviewIn addition, the customer did not place an order for Kourt K as you can see from the attached document showing the contentsof her order Kwas for Leo and PumpkinAs the customer did not order this product we would not be sending it to her or issuing her a refund

Complaint: I am rejecting this response because: How can you just tell me I can no longer order from your site? I have no fraud going on? I have spend hundreds of dollars on your site? Is this ok for a business to just tell a client that they can not order anymore because they think there is fraud going on? I am so not understanding this As the Revdex.com I would think you would step in and say this is not acceptableThere are no reasons to say that there is fraud going on I am a valid person who orders from other websites with no problem I am not going to drop this until I am able to shop on the site and you send me the peach pallet Period Regards, K [redacted]

Complaint: I am rejecting this response because: The Peoduct in question is AWFUL, the quality is horrible, and I refuse to be told that myOnly option is to replace one st tube of lipstick with a new tube of the same st lipstickI will be sending back Kymajesty but I DO NOT want a replacement, I demand a refund Regards, M [redacted] ***

Hello,Our international orders' transit time is 10-business days, and this information is listed on the customers shipping confirmation and our website, see attached.The customers' order shipped on 8/8,and tracking LN####13522US indicates that the package is currently in transitBased on the transit time, the order should be to the customer around 8/29, and sometimes orders can take a few additional transit daysOn 8/the customer was advised, "We're so sorry for the issue! It appears there is a slight tracking delay on USPS's end, we've contacted USPS and were told that packages are still moving, some are just missing a scanPlease allow a few days for your tracking to begin updating! Thank you." Unfortunately tracking has not updated, and I have emailed USPS to advise on the exact location of the packageUSPS can take up to 2-business days to provide an update, and as soon as they do I will email the customer

Unfortunately, packaging can be damaged during transitPlease note, we only issue replacements for damage to the product itself, as previously indicated in our Terms of Use.We do not currently issue replacements or refunds for damaged packaging

Complaint: I am rejecting this response because:-- I do not want to wait for another days (or more) to receive my goodsThey did not come up with better proposition to resolve my problemBy doing the same as what they did before, I am very sure that these goods will not deliver to me on time!!! Not to say that I will be able to receive the goods!!!-- They were mentioning about offering me "ONE TIME COURTESY REPLACEMENT", which I strongly feel being insultedI do not create this problemThey have to understand and accept the fact that the problem is not from my side, it is from their endThey are the one who arrange the packing and delivery, they are the one who engage with the delivery companyand until today, the parcel/shipment could not be traced at allSo what I have done wrong here? I have done all my part as told but problem still could not be resolvedWhat if the so called "courtesy replacement" could not be traced and delivered to me? am I going to hold responsible for it? This is totally unacceptable.-- Recap to their "one time courtesy replacement", if I fail to receive the goods again, then very likely I will have to be held the responsible for itThis company is treating consumer unfairly -- They have defaulted their delivery commitment to customer stated in the sales agreement, in this case, they breached their sales agreement by lawSo why should I have to be asked to accept and comply with their Refund policy? I, as a consumer, have the every right to ask for full refund in this case!!I have responded their mail earlier and strongly opposed their proposition for the replacement which I only want a full refund for what I had paid to themHowever, they just ignored by request and keep asking me to refer to their refund policy and ask me to provide them alternative addressThey do not give any assurance to me that I will receive my goods on time or will receive my goodsI do not want to go thru this again and I do not want to wait for another days more to waitThe only resolution I can accept is to get my refund immediately!!! Regards, H [redacted] **

As the customer states in her email she has filed a charge back with her bankAs this is the case we cannot ship any product for an open charge back dispute, in the case that the customer does win they will receive product and the refundIn cases like these we have to wait to see if we win the charge back, and if this is the case at that time the customer will be sent their replacementI have attached the customers' documentation showing that she has initiated a charge back

Complaint: I am rejecting this response because: I don't want to be assuredI also don't care about whoever has deemed these safeThe smell is that strong, I cannot keep this palette open to even use them if I wanted tooI am also thoroughly disappointed that you would rather your customers just get on with it & 'air it out' than actually resolve this problemThere is clearly something wrong with a batch of Palettes that were sent out to customersI am not happy with the quality of the palette I have received, it wasn't advertised as coming with a chemical scent! If it was, I wouldn't have bought it! All I want is my hard earned money back for a palette I am too scared too use because of the scent & that will just be tossed in the bin otherwise$might not seem like much to yourselves, but it's a lot too me & it's basically gone down the drain because you're refusing to help meIf I'd known abou your 'Refund' policy before ordering I wouldn't have botheredI just want my money back Regards, L [redacted]

Hello, On 4/customer was advised we are starting to ship their replacement gloss order from 4/1, and today I emailed them the tracking number for their replacement gloss order

The customers order Kwas placed on 2/2, and was shipped on the 5th business day of processing on 2/According to tracking [redacted] [redacted] via usps.com, "Your item has been delivered and is available at a PO Box at 10:am on February 11, in LUCERNEMINES, PA 15754." As the customers order has been delivered the issue is resolved

Complaint: I am rejecting this response because: it is the same response they constantly give meI have contacted Aus post and forwarded them the information stating they need to file a claim with the USPS as we cannot do that from hereMy post office has confirmed the parcel was either lost or never posted as nothing was ever delivered to my addressIt is simply not fair that I have paid hundreds of dollars for items that I have never receiveI would like my money back as they shouldn't be allowed to keep money when they haven't sent me anything in return Regards, C [redacted]

Hello, Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue withthe newest emailsWe do answer the oldest emails first that is why her email was not answeredThe customer received an email today 7/advising, “we're very sorry for the mix up! Please send us a picture of the products that you did receive, (with the kits names showing) and packing slip so the stamped initial is visibleWe'll get back to you.” Once we have a photo of the product the customer received we can then issue a replacement package of the customers’ order for Koko K order K