Anix, LLC

Hello, To be fair and consistent to all of our customers we are upholding our policy and we will not be accepting a return or issuing a replacement

Hello,To clarify the customer did not advise us that she was sick or ill, please see emails attachedand since the package was not claimed by her and Royal Mail it was returned back to our HubOur representatives were merely stating our policy and we were empathetic to her concerns about how hard our lip kits are to getPer our 7/email we advised, "Unfortunately, our policy requires that all returned packages are cancelled and refundedSo sorry for the inconvenience!" I am able to resend out the package back to the customer as a one time courtesy but if this package unclaimed, returned back to us, or lost we will not be issuing another replacement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11898483, and find that this resolution is satisfactory to me After the new scan appeared randomly after vanishing for the whole of December, by luck this morning the long awaited parcel was deliveredIt had been wrongly addressed with only two lines of my address which may now explain the issueThankyou to the Revdex.com as without your intervention I believe I still would of got anywhere Regards, D [redacted]

Per the customers request in their rejection their order Khas been canceled, exact email verbiage customer was advised, "Your order has been canceled & refunded! Please note that it takes 7-full business days to show up in your account!"

Hello, Today 5/the customer was advised via email that we will send a one time courtesy replacement, we just need them to verify their entire ship to address

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience," https://www.kyliecosmetics.com/pages/faqsAs this is the case processing times can take beyond our processing times of 3-business daysAs we aim to be very transparent, and list this information on our websiteWe are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with tracking

As the customer has not sent us a the letter from the bank advising that the charge back has been droppedI have included the email chain to show the letter was not includedAs we do not have a letter showing the charge back was dropped we cannot issue a replacement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11499855, and find that this resolution is satisfactory to me Regards, B [redacted]

Complaint: I am rejecting this response because:I did nothing wrong to this company nor did I abuse their service or productI still don't understand how I'm a high risk for themI have about lip kits from them an eyeshadow pallet and makeup brushesAnd I would love to continue being a customer but they are refusing service to an innocent customerI can't believe they treat people with such disrespect Regards, B [redacted] ***

Per our policy listed on our FAQ page and order confirmation page, our processing time for orders is 3-days business days, business days do NOT include the weekends and holidaysOnce shipped, your delivery time within the United States is 3-business days and 10-business days internationally Please keep in mind that during the holidays, processing times may varyAs the customer placed their order on 11/order K4030705, as of today 12/we are on the 4th processing day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11622252, and find that this resolution is satisfactory to me Regards, V [redacted] ***

As the order was reported as fraud, our Fraud department has exercised our right with Terms of Service Section 11, to cancel and refund the order in question, as is our policy for all orders that are reported as fraudulentIn accordance with our Terms of Service Section 11: Errors, Inaccuracies, and Omissions, "To the fullest extent permitted by law, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information in the Service or on any related website is inaccurate." This information can be found on https://www.kyliecosmetics.com/pages/terms-of-use The customer had reported the order as fraudulent and the funds for the order in question were disputed with PayPalPer our records, PayPal has proceeded to issue a refund in the favor of the customerAs this the case, the refund was initiated via PayPal and the customer will need to contact PayPal as they will now be handling the funds in questionThey will be one to provide the most details regarding the refund in questionWe have provided two file attachments reflecting that we do not have the funds in questionFor the most information regarding the refund in question, the customer will need to follow up with PayPal and they will be able to provide further assistance

Hello, The customer was emailed on 4/and advised to file a claim with usps, and we have not received a response from the customerToday 5/the customer was sent a follow up email asking for the claim number and advising that we need a claim number from USPS in order to issue a replacement package

Complaint: I am rejecting this response because: as mentioned before the goods are faulty and leaking from the bottleI would not buy goods like this from a shop so why should I have to accept goods like this from an online seller?As mentioned for reasons of hygiene it isn't safe to use these products and I do not believe that Kylie Cosmetics can guarantee they have not been used as product is on the outside of the bottle.If the products in question had a little scuff or mark then I could accept that as 'roughed up in transit' but the packaging is severely damaged and the product is not contained within the bottlesThey are not acceptable Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12778807, and find that this resolution is satisfactory to me Regards, T [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12563588, and find that this resolution is satisfactory to me It's sad that it took contacting Revdex.com and/or blasting my issue on the business' TwitterYou have lost a loyal customerBut I'm sure you won't be phased by that Regards, H [redacted]

Hello, The replacement package shipped on 5/27, and we did send an email to [email protected] with the tracking number and the product we shipped in the replacement package

Hello, In reviewing the email chain, the correspondence took place from 7/25-7/which was a hour periodWe did not receive an email from this customer prior to 7/from her email address [email protected] were well within our response time that is listed on our website, see attachedAs advised we would ship the product out soon, and per the tracking number [redacted] [redacted] the replacement order shipped on 7/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11636114, and find that this resolution is satisfactory to meI have received the package and this can be closed Thank you so much for your help!! You have been awesome in helping me resolve this issue On another note- it is very infuriating that an year old girl just bought her 2nd mansion-yet she runs a company that can't even respond directly to a customers complaint It is very disappointing that I would have to enlist the Revdex.com to get response and delivery on a product she is making millions on A company of this magnitude should have a customer service department with a phone number- and in addition an email option where they actually respond to the customer Regards, [redacted]

Hello,The customer was emailing from different email addresses [email protected] and [email protected] we do recommend toemail from one email address to ensure you are provided with the best assistanceThe customer was advised on 7/28, "We are so sorry for the delay! Your product will ship in the next business days; once your order ships you will receive an email with tracking." According to tracking [redacted] the customers' replacement order shipped on 7/and we sent a notification email to [email protected]