Anix, LLC

Hello, Our response time form emails is 24-hoursThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue withthe newest emailsWe do answer the oldest emails first that is why her email was not answeredThe customer received an email today 7/advising, “we're very sorry for the mix up! Please send us a picture of the products that you did receive, (with the kits names showing) and packing slip so the stamped initial is visibleWe'll get back to you.” Once we have a photo of the product the customer received we can then issue a replacement package of the customers’ order for Koko K order K

Hello, To be fair and consistent to all of our customers we are upholding our policy and we will not be accepting a return or issuing a replacement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11898483, and find that this resolution is satisfactory to me After the new scan appeared randomly after vanishing for the whole of December, by luck this morning the long awaited parcel was deliveredIt had been wrongly addressed with only two lines of my address which may now explain the issueThankyou to the Revdex.com as without your intervention I believe I still would of got anywhere Regards, D [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11499855, and find that this resolution is satisfactory to me Regards, B [redacted]

Per our policy "Please keep in mind that during holidays or limited edition launches, this time may varyThank you for your patience," https://www.kyliecosmetics.com/pages/faqsAs this is the case processing times can take beyond our processing times of 3-business daysAs we aim to be very transparent, and list this information on our websiteWe are working very hard to get all of our order shipped, and as soon as this order ships the customer will receive an email with tracking

Per the customers request in their rejection their order Khas been canceled, exact email verbiage customer was advised, "Your order has been canceled & refunded! Please note that it takes 7-full business days to show up in your account!"

As the customer has not sent us a the letter from the bank advising that the charge back has been droppedI have included the email chain to show the letter was not includedAs we do not have a letter showing the charge back was dropped we cannot issue a replacement

Hello, Today 5/the customer was advised via email that we will send a one time courtesy replacement, we just need them to verify their entire ship to address

Hello, The customer was emailed on 4/and advised to file a claim with usps, and we have not received a response from the customerToday 5/the customer was sent a follow up email asking for the claim number and advising that we need a claim number from USPS in order to issue a replacement package

Per our policy listed on our FAQ page and order confirmation page, our processing time for orders is 3-days business days, business days do NOT include the weekends and holidaysOnce shipped, your delivery time within the United States is 3-business days and 10-business days internationally Please keep in mind that during the holidays, processing times may varyAs the customer placed their order on 11/order K4030705, as of today 12/we are on the 4th processing day

As the order was reported as fraud, our Fraud department has exercised our right with Terms of Service Section 11, to cancel and refund the order in question, as is our policy for all orders that are reported as fraudulentIn accordance with our Terms of Service Section 11: Errors, Inaccuracies, and Omissions, "To the fullest extent permitted by law, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if any information in the Service or on any related website is inaccurate." This information can be found on https://www.kyliecosmetics.com/pages/terms-of-use The customer had reported the order as fraudulent and the funds for the order in question were disputed with PayPalPer our records, PayPal has proceeded to issue a refund in the favor of the customerAs this the case, the refund was initiated via PayPal and the customer will need to contact PayPal as they will now be handling the funds in questionThey will be one to provide the most details regarding the refund in questionWe have provided two file attachments reflecting that we do not have the funds in questionFor the most information regarding the refund in question, the customer will need to follow up with PayPal and they will be able to provide further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11622252, and find that this resolution is satisfactory to me Regards, V [redacted] ***

Complaint: I am rejecting this response because:I did nothing wrong to this company nor did I abuse their service or productI still don't understand how I'm a high risk for themI have about lip kits from them an eyeshadow pallet and makeup brushesAnd I would love to continue being a customer but they are refusing service to an innocent customerI can't believe they treat people with such disrespect Regards, B [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11852544, and find that this resolution is satisfactory to me Regards, T [redacted] ***

We have issued the customer a one time courtesy replacement package containing their missing lip liner as order K5509554BThe customer has viewed the email with this information on 4/Their replacement order is currently processingOur processing time for replacement orders is 7- business daysBusiness days do NOT include the weekends and holidaysOnce shipped, the delivery time within the United States is 3-business daysOnce the customer's replacement order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Hello,The customer was emailing from different email addresses [email protected] and [email protected] we do recommend toemail from one email address to ensure you are provided with the best assistanceThe customer was advised on 7/28, "We are so sorry for the delay! Your product will ship in the next business days; once your order ships you will receive an email with tracking." According to tracking [redacted] the customers' replacement order shipped on 7/and we sent a notification email to [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12778807, and find that this resolution is satisfactory to me Regards, T [redacted] ***

Complaint: I am rejecting this response because: My order is still showing fulfilled on their website with no new box showing to be shippedI have also had no correspondence from them in regards to the matter except for a generalized email stating my emails were lost in Cyberspace and on the same day another of the very first email they sent meAll I know to do is to dispute the charges unless I receive an email with correspondence from them showing my order is on its way by days end Regards, A [redacted]

Hello, We are issuing a replacement package of order K1389163, it appears that the tracking information on USPS never updatedThe customer was advised via email today 7/that we will be issuing a replacement and the order will ship in the next business days and once the order ships she will receive an email with tracking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11636114, and find that this resolution is satisfactory to meI have received the package and this can be closed Thank you so much for your help!! You have been awesome in helping me resolve this issue On another note- it is very infuriating that an year old girl just bought her 2nd mansion-yet she runs a company that can't even respond directly to a customers complaint It is very disappointing that I would have to enlist the Revdex.com to get response and delivery on a product she is making millions on A company of this magnitude should have a customer service department with a phone number- and in addition an email option where they actually respond to the customer Regards, [redacted]