Anix, LLC

Complaint: I am rejecting this response because: My order is still showing fulfilled on their website with no new box showing to be shippedI have also had no correspondence from them in regards to the matter except for a generalized email stating my emails were lost in Cyberspace and on the same day another of the very first email they sent meAll I know to do is to dispute the charges unless I receive an email with correspondence from them showing my order is on its way by days end Regards, A [redacted]

The customer was advised the below via email today 12/1:Hello E [redacted] ,Your issue has been escalated please note that we are working really hard to get all orders shippedPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceThis policy is located on our FAQ page, see screen shot below:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11852544, and find that this resolution is satisfactory to me Regards, T [redacted] ***

Hello, We are issuing a replacement package of order K1389163, it appears that the tracking information on USPS never updatedThe customer was advised via email today 7/that we will be issuing a replacement and the order will ship in the next business days and once the order ships she will receive an email with tracking

We have issued the customer a one time courtesy replacement package containing their missing lip liner as order K5509554BThe customer has viewed the email with this information on 4/Their replacement order is currently processingOur processing time for replacement orders is 7- business daysBusiness days do NOT include the weekends and holidaysOnce shipped, the delivery time within the United States is 3-business daysOnce the customer's replacement order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Complaint: I am rejecting this response because:I wanted a replacement wet set like rhey said they would sendI waited over days fir them to ship a replacement which was well past the time they told me it would take to send and then they sent me an email stating it was shipped but gave me the tracking number of the previous shipment that was damaged in transit so how can they say they were going to sebd a replacement when obviously they were EXTREMLEY confused to be sending me the tracking number of an old shipmentThis was my FIRST order with them and I cant believe all of the trouble I have had to go through to get the Wet Set I orderedi just wanted a replacement of an undamaged Wet Set Regards, L [redacted]

Hello, On 7/the customer was advised to return the incorrect product, and once we receive your package back, we will issue a new replacement package to you and reimburse you for the shipping costsThe customer responded on 7/"okay I will send you the products back and you can resent the new ones."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11883637, and find that this resolution is satisfactory to me Regards, N [redacted]

Complaint: I am rejecting this response because: it is an exact repeat of the same response recieved, it does not differ at all, perhaps a error Regards, A [redacted]

There is a slight indentation only noticeable with flashPlease note this dent in no way affects the use of the productThe mirror is in tact, all of the shadows are in tact, and the brushThis indention in no way affects the use, of the product itselfAs the product itself has not been affected the customer does not qualify for a replacementThe product itself, such as the brush, shadows, and mirror must be affected to be considered for a replacementI can confirm with 100% certainty that all of our products are checked for such issues by our Quality Assurance teamThank you for emailing us! We really appreciate your feedback as we are always trying to improve.Rest assured, your Royal Peach Palette is 100% safe to use! We have spoken with our Quality Assurance Team and they have informed us that the smell may have been caused by the palette being enclosed during transitWe recommend keeping your palette open for 24-hours to diminish the smellThis is safe to do as long as you store your Royal Peach Palette in a cool, dry place away from UV rays!

Complaint: I am rejecting this response because:Although they shipped my order, they have made no efforts to fix the issue of how their customer service people handlesay things by sending automated emailsThey also have made no efforts to extend an apology for showing no sincere concern with my issue as a customerI believe I deserve something in addition to my original order for the inconvenience Regards, A [redacted] ***

USPS advised they are still looking into this matter, see below for exact email verbiage customer was advised: "Hello Lina,USPS advised they are still waiting on more information for your packageThey advised that there is a good chance your package will be delivered some time this week, and they will continue to monitor and keep me posted."

Hello, For the emails the customer sent we responded accurately and within our 24-hour response time, our email response time is listed on our website(see attached) In addition the customer sent us emails on 7/this is not necessary as the customer only needs to send us one email for her issueSending multiple emails will delay our response timeThe customer was advised to contact USPS as the package is still moving and the tracking has not updated they will be able to provide her with the information she is needing which is the exact location of the package Looking at the current time frame the package if the customer has not received it then it must be lost with USPS The customer was advised via email today 7/20, We are so sorry to hear you did not receive your productsPlease file a missing package claim with the post office; you can file the claim over the phone or on their websiteOnce you receive a claim number please give it to us and we'll get back to you

Today 1/the customer was advised we are issuing a replacement package of the Peach PaletteExact email verbiage customer was advised, "Hello Renamonet We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to youProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking."

Hello,We apologize for this issueThe customer’s issue was escalated and reviewed 12/19/The customer was issued a refund of the purchase price $9USDAs we have issued a refund for the customer’s product, this complaint has been resolved

Complaint: I am rejecting this response because: that is like telling a customer when they need and should use their product after they purchase it The missing item was not discovered until I went to use it and opened the box to discover it missingNOR was the policy disclosed prior to purchase Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867336, and find that this resolution is satisfactory to me Regards, A [redacted]

Sorry for the confusionWhen charges are failed/declined, they will be removed from their account within 7-business days depending on their bank (business days do NOT include weekends and holidays)It appears that their attempt to purchase was unsuccessful, any charges that they currently see have failed and will be removed from their accountOnce their bank has verified the charges have failed, they will remove the charge from their account entirely and the funds will go back into their account, a refund will not be seen We recommend the customer please contact their bank for further questions and allow 7-business days for their charge to be removed

I am rejecting this response because:Complaint: I do not feel I am even being helped at all The company keeps stating that I am wrong about the color I've showed numerous people the difference between what I received and what is all over the internetThe color is not the sameTo make it right I should have received a new Koko K lipkitI want my money back at this point And as for the MaryJo red lipstick..if you have to write a story about how to apply or remove the product than why is it not stated on the actual product when recieved? This is why I am not happy with these productsThe company fails to give all the correct information to the consumer before purchasing their products and they don't provide accurate directions on productsI want my money back!! I would never recommend Kylie Cosmetics to anyone Regards, Valerie Zachman

Hello, In order to respond to the customers' inquiry, we need to verify the customer made an order through Kylie CosmeticsBased on my research I was not able to find an email, order number, or customer account based on this persons' email address [redacted] @gmail.comWe are pending providing any information on this issue based on waiting for the order number