Anix, LLC

Hello, Per tracking 94***9***on the customer’s order, it was delivered on 8/8, and per the customers’ 8/email the sill had not received their orderPer our policy, see attached, we only issue replacement packages for orders that have not been receivedPer our 8/email we
advised the customer that we are issuing a replacement packageOur exact email verbiage in our 8/email was, “We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to youProcessing is 7-business days, once your replacement package of order Kgoes out you'll receive an email with tracking.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853167, and find that this resolution is satisfactory to me
Regards,
A*** ***

Hello, We cannot issue refunds/replacements for missing international orders. We are upholding our policy and therefore we are not able to provide a replacement package or a refundSee the information below from our shipping page, and note that this information is available prior to
ordering. "We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States." Shipping Policy: http://kyliecosmetics.com/pages/shipping-policy

Hello,Kylie Cosmetics does not charge a monthly fee of $3.00, the only time the customer is charged is at the time they place their order

In accordance with our policy we will have the replacement package of the Holiday Box shipped out to the customerAs soon as this ships the customer will receive an email with tracking

Our response time for emails is 24-hours, and can be extended during and after launches; this information can be found on our website see attachedThe customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emailsWe do
answer the oldest emails first that is why her email was not answeredWe do recommend to only sending one email to ensure timeliness in our response timeSince the order has already shipped it cannot be adjusted

Complaint:
I am rejecting this response because: It has been almost a month now since this order was placedThis is unacceptableThis won't be resolved in my eyes until I get the new tracking informationThis is ridiculousThis isn't some small start-upThey are a multi-million dollar company
Regards,
*ackie Schwartz

Complaint:
I am rejecting this response because:Your response is contradicting in datesIf it in fact was held up, it would have been delivered by ChristmasHowever, you just stated it was delivered on 12/27, after ChristmasAnd I'm not sure where you are getting that second tracking information you listed, because that was never sent to me, nor delivered to my homeI can provide emails for proof if you would likeThis issue has not been resolvedI would like a refund, I can return the product if you'd like.
Regards,
C*** *

We are so sorry for the delay in our processing time, please keep in mind that during limited edition launches, our processing time may varyPlease note, this information can be found in our Shipping Policy: https://www.kyliecosmetics.com/pages/shipping-policyI have also attached a
document indicating this information in our policy.We’re working extra hard to get their order processed as quickly as we canWe’ll send them a tracking number as soon as their order ships

I have reviewed the response made by the business in reference to complaint ID 11562356, and find that this resolution is satisfactory to me
Regards,
R*** ***

The customer was emailed on 12/and specifically advised their "big box" has shipped, and provided the tracking number 94***9***3, According to usps.com, "Your item was delivered to an individual at the address at 4:pm on December 8, in LITHIA, FL 33547", see screen shot attached

Complaint:
I am rejecting this response because: The order was placed on this website there is some serious issues with this company and their website.
Regards,
S*** ***

The customer emailed on 12/and we responded on 12/13, which is within our promised response time of hoursThe content of our email requested a claim number from USPSOnce the customer provides us with a USPS claim number we can then issue a replacement packageWe recommend the customer to communicate with us through our customer service email kyliecosmetics.com

Hello, Via email today the customer was advised that we are sending them a replacement for HeirPlease see exact verbiage below of customer email : "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 3-business days,
once your replacement package goes out you'll receive an email with trackingReplacement order K1654481."

Complaint: 11887798The customer was issued a replacement for the missing gift bags (2x)Our CS representative sent the following:" Hello KatieWe are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you.Processing is 7-business days, once your replacement
package goes out you'll receive an email with tracking.Thank you," Once the customer's' order ships they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved

Revdex.com:I received the replacement package with all the products today :)
I have reviewed the response made by the business in reference to complaint ID 11750862, and find that this resolution is satisfactory to me
Regards,
*** ***

We don't show the customer linked to this order, and we also show another email chain going with a conflicting customer responseAs we don't show this customer linked to this order, and we do need to ensure this is in fact their orderWe emailed the customer advising they verify the last four
digits of the credit card used to place this orderOnce the customer verifies the correct last four digits of the card we can then look into this request

Hello,The customer was emailed on 11/10, and advised that their replacement order would ship out in the next business daysAs promised the replacement package shipped the next business day on 11/11, tracking 94***8***According to the tracking details on the USPS website the package was delivered on 11/15, and I have attached documentation that shows this information

As previously advised kyliecosmetics.com is not linked to Kyliecosmeticoutlet.com, therefore we recommend to contact the Kyliecosmeticoutlet.com customer serviceTo confirm we do not authorize the resale of our products, and that is what Kyliecosmeticoutlet.com is doing

Hello, The customer has been advised today 7/via email that USPS has been contacted to locate their package, and we are pending stating a resolution until we hear back from USPSThe customer has been advised that she will be emailed tomorrow