Anix, LLC

Hello,The customer advised that their emails, from email ***@outlook.com, do not reach usI did check our inbox and I don’t see any emails from this customer, alternatively I would recommend ensuring that they are sending emails to [email protected] this is still the case
that they are not able to send email that reach us, I recommend to try sending emails to us from a different email addressI did check the status of the customers’ order K1833367, and according to tracking LN#####S the package was returned back to our hub in OxnardOur policy requires that all returned packages are cancelled and refunded

Hello, On 7/the customer emailed in advising, "I've noticed you removed the second charge but I didn't get the money backPlease do so with all kindness whenever you can,thank you." When charges are failed/declined, they will remove from your account within 7-business days depending on
your bankAs we did not actually receive the funds, there is no option for us to issue a refundOnce your bank has verified the charges have failed, they will remove the charge from your account entirely and the funds will go back into your account, a refund will not be seenPlease contact your bank for further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12551585, and find that this resolution is satisfactory to me
Regards,
K*** ***

The processing time for orders is 3-business daysPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceMeaning that our processing times can be longer than business days, and this information is listed on our FAQ pageAs this is
the case orders can take over business days to process before they shipThe orders shipped 12/1, order Ktracking 94***8***3, and order Ktracking 94***

Complaint:
I am rejecting this response because:I ordered the Kylie lip kits almost a month ago and I still have not received my itemsI received my order and shipping confirmation but my items are stuck in what's called pre shipmentI have contacted Kylie cosmetics many times and I either don't hear anything back or I get told to wait a couple days which is them just putting it offI got sick and tired of it so I got ahold of the Revdex.com and they emailed Kylie cosmetics Monday March 28th and Kylie cosmetics emailed me back and said that if my packages does not move by that Wednesday they would send me another package free of chargeMy package did not move on the tracking system and I still had not received itSo I emailed Kylie cosmetics back and nothing I have emailed them everyday since them and I have heard nothingI payed and dollars for shipping this is ridiculousI want what I payed for they have terrible customer service!I just want my lipsticks and for customer service to email me backI don't want to be told to wait another day I want them now Regards,
A*** ***

The customer's order in question was shipped on 9/Provided below is the tracking number for the order in question.Tracking: 94***8***9The tracking number also reflects that the order has been delivered on 9/The information issued by USPS regarding the customers order is
provided below. "Your item was delivered in or at the mailbox at 3:pm on September 14, in HOUSTON, TX 77064."As the order is indicated as shipped and delivered, per the tracking number associated with the inquired order, we have fulfilled all actions required on our side

Hello,Unfortunately we are not able to replace the missing item due to our shipping policy, see attachedAlso customer was advised today 5/via email that we are not able toreplace the missing item per our policy "We are not responsible for any shipping deliveries that may be affected by customs,
natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States."

Per our policy see attached, we only issue replacements we do not issue refundsThe replacement order is currently processing and will ship out soon, as soon as the order ships the customer will receive an email with tracking

Complaint:
I am rejecting this response because: the issue is not yet resolved and the business is required to confirm that they are resenting my ordered items
Regards,
V*** ***

I reviewed the photo and the customer did receive the correct shade; please keep in mind that colors will appear different on everyone depending on your skin tone and pigmentation

*** did not place this order with Kylie CosmeticsAll of our orders placed with us are issued an order number consisting of to digits and a K***'s provided order number in question is #3458. The email address associated with this complaint also messaged our customer service inbox and
sent an inquiry on 9/regarding the order number #3458. We had issued a response to them, informing them that the order number in question was not placed using our websitethe response we issued was the following response below."It appears that the order number you provided is not an order number from Kylie CosmeticsPlease contact the company you did make the order with as they can best assist you with your inquiry below."We continue to recommend that they contact the company that they have placed their order with as they will be able to provide further assistance with their order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12157083, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11872894, and find that this resolution is satisfactory to me
Regards,
M*** ***

Complaint:
I am rejecting this response because:they refused to help me for over days, I sent countless emails and weeks of frustration, not one of these POS would help, just continued copy paste messages such as thisThe company kylie cosmetics is nothing but a thief under corporate guiseI want this as a permanent record against themOf course Ill never purchase againIm not alone with this complaint I have seen it here and in social media, its an outrage to be treated as such and especially spending the amount of money I spentPermanent records to the public seems to be our only defense, thats sad it has come to thisNot an apology, nothingThis is simply a scam company and it needs to be known
Regards,
M*** ***

It appears that the order number you provided is not an order number from Kylie CosmeticsPlease contact the company you did make the order with as they can best assist you with your \inquiry below

Per our policy we do not accept returns. http://kyliecosmetics.com/pages/refund-policy Any international fees such as customs are not controlled by Kylie Cosmetics and are issued by the receiving countryThese fees are non-refundableThis is listed on our website.
https://www.kyliecosmetics.com/pages/faqs "I am an international customer (outside USA.) Do I have to pay customs and taxes? All packages are shipped via USPSItems shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Kylie Cosmetics." Thank you

Hello, We want to review this information, we advised the customer to send us this information, see exact email verbiage below:"Hello T,Please provide a photo of the outside of the box showing the values and documentation showing our errorPlease also show the customs receipt, for our review."

Hello,Per the customers' inquiry they emailed customer service, I was not able to locate any emails based on the customers email, name, address, or phone numberI would want to review the email before I can take any actionPlease advise the customer to provide the email address used to email
customer service so that we can assist in resolving this issue

Hello,Also the customer did advise that their child used their credit card to make this orderAs we cannot authenticate this information or the customer we cannot provide any information on the orderWe do advise that they contact their bank and advise them they think the order was made
fraudulently

Complaint: 12748593I am rejecting this response because:There is no blatant return policy posted when making a purchaseIt is also terrible that the consumer pays for shipping cost as wellAs I have stated before I will never refer any family member, friends or media associates of Kylie cosmeticsThis experience has been a sore and has left a bad taste in my mouthPerhaps Kylie cosmetics should be more customer service friendly I know I am not the only consumer to have any issue with Kylie Cosmetics.
Regards,
***y ***t