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Anix, LLC

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Reviews Anix, LLC

Anix, LLC Reviews (2878)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11572200, and find that this resolution is ok to me
Regards,
M*** *** ***

Hello, On 4/the customer was advised that we are sending a replacement package of the missing glosses (like, literally, and so cute)The customer is receiving the items they are missing

Complaint:
I am rejecting this response because: Royal mail have clearly marked the box was damaged / tampered with prior to it's arrival in the UKI order cosmetics frequently from the USA, with USPS being the USA carier, and have never encountered problems with delivery of my items. The products on sale by the company are not cheap and are marketed in such a way that makes them highly sought afterThe fact that the company then advertise what is inside the boxes when they are shipped, with the packaging advertising the brand, does make them an easier target for thievesI would like to reiterate that I do not have a problem with customs fees, as this is anticipated when purchasing, rather that I have paid for an item that the company have failed to deliver.I feel that if the company are unable to ensure their goods reach their paying customers' destination safely, then perhaps they should not be shipping their products Internationally - would this have been handled differently had I lived in the United States? I am sure most other reputable companies believe in Goodwill and would have shipped a replacement at least for a missing productI have already conveyed this to the company and am awaiting a response from them.Kind Regards,
D*** ***

Complaint:
I am rejecting this response because I have seen no supporting evidence such as photos or documents to prove that the products were even in the box when they left your companyI would also like to reiterate there was one single piece of cello tape keeping this box closed and to me that is negligent and you have not met your responsibilities as a serviceThis is unacceptable for an international order with loose objects inside the boxThis would have happened within the factory and therefore it is your responsibilityIn the last week I have seen multiple other people post photos having the same issue and I have not seen any effort on the company's part to appease a significant number of frustrated customers
Regards,
A*** ***

Hello, I am not able to find an order for this customer, nor is there any email correspondence with this customerThe order number the customer provided is not correct, Kylies' order numbers start with a KI emailed the customer today asking for the below information so I can assist with this
issue. "The order number you provided 33***is not an order number with Kylie Cosmetics, our order numbers start with a KPlease double check your email confirmation and advise on the order number."

Hello,The customer emailed us on 3/to notify us of their issue of missing productOur customer service replied back to the customer on 3/and advised to provide photos of the product they received and the packing slipExact email the customer was sent on 3/15, “We are so sorry to hear that,
do you mind sending a picture of your packing slip along with the products that you did receive in your order? We'll get back to you ASAP, thank you!” The customer did not email back the photos that were requested therefore we were not able to issue a replacementIf the customer emails us the requested photos we are more than willing to issue a replacement, as is part of our policy to issue replacements for missing products

Please note our email response time is that we respond within hoursAs the customer just emailed into us hours ago, that is why we had not responded yetWe did email the customer and advised, "We are so sorry to hear that you did not receive all of your products, do you mind sending a clear
picture of the products that you did receive in your order? Please send a picture of your packing slip so the stamped initial is visibleWe'll get back to you." Once the customer emails in with the requested photos we can then issue replacement package

The customer emailed our customer service team and we requested their personal information regarding the order in question, so we may attempt to locate their order in question in our system. Our systems reported that there was an attempt at placing an order, but it was not successfully placed
in our systemsTherefore, there is no order in our system that will be fulfilled that correlates with the information the customer provided to our customer service teamWe issued the following response to the customer on October 6th, 2017, in regards to the issue the customer has experienced."Your card may have declined due to an address mismatchPlease make sure that the billing address you enter on our site matches the billing address your bank has on file for the card being used. Alternatively, you can try to checkout using a different method of payment, or you can try to place your order from a different device. Because the card was declined, any charges on your card are only pending and will be dropped in 7-business days."As this is the case, we informed the customer that the charges that they currently see for the failed order would drop in 7-business days from the day of the attempted orderThis will require that a new order be placed, as no order was successfully placed in our systemsIf they experience further issues when attempting to place a new order, we recommend they contact the bank they have their card with, as there may be an issue with the address on file for the card being used

Hello, The customer was emailed today 8/and advised: "We can locate your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email
address was the order placed under?"

Hello, The photo attached is the only photo that the customer sent us of the products she received, as you can see from the photo is is blurry and the shades names are not legible, , therefore we were unable to tell what products the customer actually did receiveIn these types of situations we would then send an email asking for a clear photo to ensure that we send the customer an accurate replacement product

Hello J***, The information you provided cannot be authenticated as it did not come from our companyCan you advise the reason for your query on formulation?

The customer’s order was placed 11/27/and their package was shipped 12/6/via USPSAccording to USPS tracking, there was a delay in the package’s shipmentThe customer contacted our customer service department 12/13/and was advised there was a delay in their package’s transitThe customer
contacted our customer service department again on 12/19/and was informed that we issued a replacement orderThis replacement order shipped 12/21/Tracking for replacement package: 94***81***As a replacement is on its way to the customer, this inquiry has been resolved

To confirm the customer ordered Dolce, as shown in her order (see attached), we did not send the customer the wrong productAlso, as previously advised G*** was out of stock and could not have been added to the customer’s cart at any time during the order processing period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11433661, and find that this resolution is satisfactory to me
I have responded back to the business.
Regards,
L*** ***

Complaint:
I am rejecting this response because: Can you please tell me how you think it's acceptable to tell your customers to 'air out' a product that shouldn't need to be aired out in the first place??? & if the problem is with the packaging, why are SOME customers getting Palettes that have ZERO smell, and others have a CHEMICAL smell? If it was a packaging problem surely everyone's Palettes would smell the same?? Yet they don't? I still cannot understand how you think it is acceptable to take people's money & give them faulty products?? Why do you think this is acceptable? Do you honestly think that is good customer service? Your palette was NOT advertised as coming with a chemical scent, therefore, my palette DIDNT arrive as ADVERTISEDI wouldn't have purchased it if I knew it came with a scent that smells this strongI'm so so annoyed, angry, disappointed, outraged & frankly disgusted, that you will not refund customers who have received these faulty productsAs a huge company, you would think that customers came first but clearly you're only interested in the money side of things & not actually customer satisfactionYou wouldn't keep a piece of food if it smelt bad would you?! No, you'd take it back for a refundSame applies hereI shouldn't be expected to keep a palette that smells like poison either.
Regards,
L*** ***

Today 12/the customer was advised, "We apologize for the delay! We are working double and triple overtime to get your order shipped! We have checked with our shipping department, and you order will ship in the next business days and you will receive it in time for Christmas (as long as there
are no delivery delays with the USPS)Thanks for your patience."

Hello, We are so sorry that you were told the incorrect information by our customer service.l I can confirm that we immediately corrected our incorrect action by sending the customer a replacement of their order for Dolce and Candy this message was relayed on 6/24, and according to the
tracking 94***8***4 the package was delivered on 7/ We have not received a response from the customer on any further issues

Hello, Our response time is 24-hours and can be extended during and after our launches, we had a restock on 8/and launched new product on 8/23, and that is the reason for the delay in our response. The customer did email us continuously from 8/to 8/24,
and continuously emailing us also causes a delay in our response timeWe do recommend to email customer service once to ensure a timely responseWe did respond on 8/advising we will be sending a replacement package of the missing Leo Kits

Complaint:
I am rejecting this response because: Tge company should invest in a better process for web orders as I eluded toI see all of the complaints in general and it is clear there is no process improvement concerns.
Regards,
D*** ***

Hello, On 8/the customer was advised that we were issuing a replacement package to them, and it would ship in the next 2-business daysThe customers' order shipped in 8/and the customer was emailed the tracking number, 94***

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Address: 4 Margaret Lane, Lee, New Hampshire, United States, 03824

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