Anix, LLC

Complaint:
I am rejecting this response because:While I understand the terms of our agreement, I still have not received the product, so I do not agree that this matter is settled.
Regards,
*** ***

We show that order K3814842, to have shipped today 12/per tracking 94***9***

Complaint:
I am rejecting this response because:
Regards,
C*** ***

Hello J***, The information you provided cannot be authenticated as it did not come from our companyCan you advise the reason for your query on formulation?

Today 12/via email the customer was advised, "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you with Maliboo lip linerProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." Per
our policy, see attached, we only issue replacements we don't issue refunds

The customer’s purchase price for the damaged product was refunded successfully 2/13/18. The processing times for the offered replacement had not been exceeded at the time the customer opened their Paypal disputeThe customer was advised processing times for replacement packages is 7-business daysThe 10th business day for their package to be processed would have been 2/16. This refund was issued as a courtesy due to the inconvenience and Paypal dispute opened by the customerAs the customer has been refunded we are unable to provide a further replacement

Hello,The customer emailed us on 3/to notify us of their issue of missing productOur customer service replied back to the customer on 3/and advised to provide photos of the product they received and the packing slipExact email the customer was sent on 3/15, “We are so sorry to hear that,
do you mind sending a picture of your packing slip along with the products that you did receive in your order? We'll get back to you ASAP, thank you!” The customer did not email back the photos that were requested therefore we were not able to issue a replacementIf the customer emails us the requested photos we are more than willing to issue a replacement, as is part of our policy to issue replacements for missing products

Hello,Today 8/the customer was advised that we are sending their Kristen lip kit to them, and the customer was asked to return back to us the products for the incorrect order they received, and we provided a prepaid return label Please see exact email verbiage below:"Hello KylieWe are so sorry for this issueWe'll have a one time courtesy replacement package of Kristen sent out to you. Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking.Please use the return label attached to return the incorrect order you received.Thank you,"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11858768, and find that this resolution is satisfactory to me
Regards,
N*** ***

Complaint:
I am rejecting this response because: Can you please tell me how you think it's acceptable to tell your customers to 'air out' a product that shouldn't need to be aired out in the first place??? & if the problem is with the packaging, why are SOME customers getting Palettes that have ZERO smell, and others have a CHEMICAL smell? If it was a packaging problem surely everyone's Palettes would smell the same?? Yet they don't? I still cannot understand how you think it is acceptable to take people's money & give them faulty products?? Why do you think this is acceptable? Do you honestly think that is good customer service? Your palette was NOT advertised as coming with a chemical scent, therefore, my palette DIDNT arrive as ADVERTISEDI wouldn't have purchased it if I knew it came with a scent that smells this strongI'm so so annoyed, angry, disappointed, outraged & frankly disgusted, that you will not refund customers who have received these faulty productsAs a huge company, you would think that customers came first but clearly you're only interested in the money side of things & not actually customer satisfactionYou wouldn't keep a piece of food if it smelt bad would you?! No, you'd take it back for a refundSame applies hereI shouldn't be expected to keep a palette that smells like poison either.
Regards,
L*** ***

Hello, The customer was just emailed today 5/to advise that the order shipped today and provided the tracking number 94***95

The customer emailed our customer service team and we requested their personal information regarding the order in question, so we may attempt to locate their order in question in our system. Our systems reported that there was an attempt at placing an order, but it was not successfully placed
in our systemsTherefore, there is no order in our system that will be fulfilled that correlates with the information the customer provided to our customer service teamWe issued the following response to the customer on October 6th, 2017, in regards to the issue the customer has experienced."Your card may have declined due to an address mismatchPlease make sure that the billing address you enter on our site matches the billing address your bank has on file for the card being used. Alternatively, you can try to checkout using a different method of payment, or you can try to place your order from a different device. Because the card was declined, any charges on your card are only pending and will be dropped in 7-business days."As this is the case, we informed the customer that the charges that they currently see for the failed order would drop in 7-business days from the day of the attempted orderThis will require that a new order be placed, as no order was successfully placed in our systemsIf they experience further issues when attempting to place a new order, we recommend they contact the bank they have their card with, as there may be an issue with the address on file for the card being used

It appears that the order number the customer provided is not an order number from Kylie Cosmetics, as our order numbers start with a K and are followed by seven numbersIn addition, we do not have a live chat on our siteBased on the information the customer provided we can confirm with 100%
certainty their order was not placed through Kyliecosmetics.comWe recommend the customer contact the company they did make the order with as they can best assist them with their inquiryAs this is the case this issue has been resolved

To confirm the customer ordered Dolce, as shown in her order (see attached), we did not send the customer the wrong productAlso, as previously advised G*** was out of stock and could not have been added to the customer’s cart at any time during the order processing period

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853760, and find that this resolution is satisfactory to me
Regards,
C*** ***

Today 12/the customer was advised, "We apologize for the delay! We are working double and triple overtime to get your order shipped! We have checked with our shipping department, and you order will ship in the next business days and you will receive it in time for Christmas (as long as there
are no delivery delays with the USPS)Thanks for your patience."

Hello, We are so sorry that you were told the incorrect information by our customer service.l I can confirm that we immediately corrected our incorrect action by sending the customer a replacement of their order for Dolce and Candy this message was relayed on 6/24, and according to the
tracking 94***8***4 the package was delivered on 7/ We have not received a response from the customer on any further issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11879528, and find that this resolution is satisfactory to me
Regards,
J*** ***

Complaint:
I am rejecting this response because I have seen no supporting evidence such as photos or documents to prove that the products were even in the box when they left your companyI would also like to reiterate there was one single piece of cello tape keeping this box closed and to me that is negligent and you have not met your responsibilities as a serviceThis is unacceptable for an international order with loose objects inside the boxThis would have happened within the factory and therefore it is your responsibilityIn the last week I have seen multiple other people post photos having the same issue and I have not seen any effort on the company's part to appease a significant number of frustrated customers
Regards,
A*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11572200, and find that this resolution is ok to me
Regards,
M*** *** ***