Anix, LLC

Today 12/the customer was advised, "We apologize for the delay! We are working double and triple overtime to get your order shipped! We have checked with our shipping department, and you order will ship in the next business days and you will receive it in time for Christmas (as long as there
are no delivery delays with the USPS)Thanks for your patience!"

Complaint: 12748593I am rejecting this response because:There is no blatant return policy posted when making a purchaseIt is also terrible that the consumer pays for shipping cost as wellAs I have stated before I will never refer any family member, friends or media associates of Kylie cosmeticsThis experience has been a sore and has left a bad taste in my mouthPerhaps Kylie cosmetics should be more customer service friendly I know I am not the only consumer to have any issue with Kylie Cosmetics.
Regards,
***y ***t

The processing time for orders is 3-business daysPlease keep in mind that during holidays or limited edition launches, this time may varyThank you for your patienceMeaning that our processing times can be longer than business days, and this information is listed on our FAQ pageAs this is
the case orders can take over business days to process before they shipThe orders shipped 12/1, order Ktracking 94***8***3, and order Ktracking 94***

As their order has not yet shipped, per the customer's request, their order has been canceled & refunded. Please note that it takes 7-full business days to show up in their account

Hello, The customer was just emailed today 5/to advise that the order shipped today and provided the tracking number 94***95

Complaint:
I am rejecting this response because: I feel that I should recieve aRefund do to the items ordered and received are of poor quality and don't look on as they look on the advertising
Regards,
J*** ***

Hello, We had not received an email through Kylie Cosmetics from the customer, so the customer was emailed today and asked to provide photosThe photos from the customer need to directly reflect the issue that was described in her emailOnce we receive the photos we will provide a
resolution

Hello,Today 8/the customer was advised that we are sending their Kristen lip kit to them, and the customer was asked to return back to us the products for the incorrect order they received, and we provided a prepaid return label Please see exact email verbiage below:"Hello KylieWe are so sorry for this issueWe'll have a one time courtesy replacement package of Kristen sent out to you. Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking.Please use the return label attached to return the incorrect order you received.Thank you,"

Revdex.com:
I have
received a response from Kylie Cosmetics stating a resolutions for my situation in reference to complaint ID They mention in their email that the resolution might take 7-business days to proceedI will come back to you if the timeline is not met accordingly.I appreciate your assistance and support with this matter and I am grateful for your follow up
Regards,
*** *

It appears we reached out to the customer on May 19th, offering the customer a one-time courtesy replacementWe asked for an alternate address to issue the replacement to, in order to prevent any shipping issuesUnfortunately, we did not hear back from the customer about this informationWhen the
customer reached out on October 2nd about the issue, we forwarded a screenshot of our response asking for the alternate addressWe have also included a file attachment of our response issuing the screen capture of our initial response on May 19th in our response to this complaint. We obtained the address information requested and then proceeded to issue a replacement package to the customerOn October 3rd, we issued the following response below "We are so sorry for this issueWe will send a replacement package!Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking."If the customer experiences any issues with the order in question, we recommend that they contact their local post office for any transit questions, or to contact our Customer Service team for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11879528, and find that this resolution is satisfactory to me
Regards,
J*** ***

Hello,We are not refusing to replace the product we need the photos and clarificationThe customer was advised on 6/9, “per your email initially you advised that an Heir metal and an Exposed liquid lipstick were the only ones that were leakingAlso in your Revdex.com email you only advised that Heir was leakingIn order for us to authenticate your claim we need to know exactly what is leaking, and we need all the leaking products in one photoWe are pending issuing any replacements until we can authenticate the customers’ claim with photos requested

Lindsey's order in question, order 11743, is not an order placed with Kylie CosmeticsAll order numbers that our issued from our website consist of a K, and will consist of to digits.We also have not received any inquires in our customer service inbox from the email address associated with this
complaintAttached to our response is a file attachment, which contains a screenshot that reflects that the email address in question has no record of contacting us regarding this order.For the best help, we recommend that Lindsey contact the company that order was placed with, as they will be able to provide the most accurate details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11853760, and find that this resolution is satisfactory to me
Regards,
C*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11858768, and find that this resolution is satisfactory to me
Regards,
N*** ***

Hello, After reviewing the photo and based on the knowledge that product does settle, the customer was provided the correct information on her 4/email where she was advised, "Yes, that is the fill line for our shades; we fill them to this level to avoid leakageUsually, when the wand
is inserted it will push product up, however this does not always happen-which was the case with yoursWe apologize for the confusion."

In review of the email chain we never advised the customer, "would get in contact with me in less then hours due to holiday rush." I haveincluded an attachment of our email correspondenceWe advised the customer to file a claim as USPS might be able to locate their packageIfUSPS cannot assist
the customer should email us back and we will issue a emplacement package

It appears that the order number the customer provided is not an order number from Kylie Cosmetics, as our order numbers start with a K and are followed by seven numbersIn addition, we do not have a live chat on our siteBased on the information the customer provided we can confirm with 100%
certainty their order was not placed through Kyliecosmetics.comWe recommend the customer contact the company they did make the order with as they can best assist them with their inquiryAs this is the case this issue has been resolved

The customer’s purchase price for the damaged product was refunded successfully 2/13/18. The processing times for the offered replacement had not been exceeded at the time the customer opened their Paypal disputeThe customer was advised processing times for replacement packages is 7-business daysThe 10th business day for their package to be processed would have been 2/16. This refund was issued as a courtesy due to the inconvenience and Paypal dispute opened by the customerAs the customer has been refunded we are unable to provide a further replacement

Today 12/via email the customer was advised, "We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to you with Maliboo lip linerProcessing is 7-business days, once your replacement package goes out you'll receive an email with tracking." Per
our policy, see attached, we only issue replacements we don't issue refunds