Anix, LLC

Hello, For their 4/5 order K437089, on  4/22 the customer was advised that we had a system error and we needed to manually enter the order, and on 4/29 the customer was advised their order was still processing for shipment. Today 5/4 the customer was advised that their order had shipped...

and was provided the tracking number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11668107, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11944126, and find that this resolution is satisfactory to me.
(Fraudulent third party business practices.)
Regards,
J[redacted]

Complaint: 12569994
I am rejecting this response because: when I ordered the merchandise on the Kylie Cosmetics, by Kylie Jenner, I also signed up to become a customer when I placed the order and I am able to login to my account which was opened on the same day and time my money was stolen from me through my account.  Kylie Cosmetics, by Kylie Jenner is a fraudulent website that takes peoples credit card numbers and steals the purchase amount of money from unsuspecting customers and then claims that it is not their URL! When I go into my account it tells me that my order is still processing!  They are fraudulent!!   
Regards,
C[redacted]

Complaint: 12157601
I am rejecting this response because:This is not a limited edition or holiday launch. No limited edition items were included. Also the company never sent out an email to reassure me that they infact were working in processing my order. The money shouldn't have been taken out of my account if the order wasn't going to be filled when expected by .
Regards,
A[redacted]

Complaint: 11847881
I am rejecting this response because:They switched up the order number on this complaint.  Currently Kylie Cosmetics has  6 open orders for me that they are not shipping.  The order I complained about is K3814842 it was
placed Nov 21, 2016 and not the order they are refrencing in their response.  That is the newest of 6 orders they are not
shipping and I have not yet said anything to Revdex.com about it.  21st to the 30th is not 3-5 business days. 
Regards,
M[redacted]

Hello, Sorry for the confusion. When charges are failed/declined, they will remove from your account within 7-12 business days depending on your bank. As we did not actually receive the funds, there is no option for us to issue a refund. Once your bank has verified the charges have failed, they...

will remove the charge from your account entirely and the funds will go back into your account, a refund will not be seen. Please contact your bank for further questions.

Complaint: 11910107
I am rejecting this response because: I will wait to see if order arrives as stated. You wrote if order is placed by 12/17 it will arrive by Christmas. I placed the order on 12/14 and never received it by Christmas.
Regards,
Linda Roberts

Complaint: 11610248
I am rejecting this response because: as mentioned before the goods are faulty and leaking from the bottle. I would not buy goods like this from a shop so why should I have to accept goods like this from an online seller?As mentioned for reasons of hygiene it isn't safe to use these products and I do not believe that Kylie Cosmetics can guarantee they have not been used as product is on the outside of the bottle.If the products in question had a little scuff or mark then I could accept that as 'roughed up in transit' but the packaging is severely damaged and the product is not contained within the bottles. They are not acceptable.
Regards,
J[redacted]

Complaint: 11746986
I am rejecting this response because:I never received product from this business yet they charged me $31.18.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11687326, and find that this resolution is satisfactory to me.
I also believe the business could benefit from revising how they respond to support inquiries. Support should first be taken in order (oldest to newest) and then thread based. 
Regards,
[redacted]

We recommend that customers only email us once, to ensure a timely response. As our policy states we aim to respond to emails within 48 hours and can be extended during launches and holiday, see attached. As we don't show the customer linked to their order we asked the customer to please verify the...

last four digits of the card used to place your order so that we are able to edit your order. Once the customer verifies this information we can then resolve their issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11499855, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11548854, and find that this resolution is satisfactory to me. Thank you so much for working on this issue on your end and I hope that I will receive the replacement product. I will take their word on it, but am not hopeful. Thank you for addressing my issue, but I will never purchase anything from this company again. When I heard this company received an F rating, I believe that is more than fair for how they have addressed issues, but moving forward I hope this no longer happens to any customer. Their products are too expensive for it to carry on a bad reputation and terrible customer service. Thanks again.
Regards,
K[redacted]

I am sorry that you are experiencing this issue. I reread your email chain and it seems as if your main concern is you feel that you received the same shade twice instead of 2 different shades (Maliboo and Dolce). In review of your 8/4 photo you provided I can see the difference in shades Maliboo is...

on the left and is lighter in hue and Dolce is on the right and is darker.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11945803, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11665848, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

We apologize for any inconvenience the customer has experienced. After additional review, our team would like to extend a one time courtesy refund for the liners in question. Please note, this is done solely as a customer service courtesy as the customer’s orders are outside of replacement/refund...

time frame. If the customer encounters further issues with future orders, we recommend they contact our Customer Service at their earliest convenience for assistance. The refunds should post to the customer’s account within 4-10 business days.

Hello,Our QA department ensures that all of our products our filled to net weight before they leave the facility. The customer would not have received a product that was not filled. In addition the customer has been using this product for almost 3 months and as indicated in the photo she sent the...

bottle was not filled from use of the product. We will not be issuing a replacement product.

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. The customer's order has shipped. Tracking: 94[redacted]75 (Please allow 24-48 hrs for tracking to update.) As we ship via USPS, delivery time within the United States is 3-6 days, and 10-15...

business days internationally. We recommend for the customer to periodically check tracking for delivery updates.