Anix, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11475909, and find that this resolution is satisfactory to me.  This time, the business shipped items as claimed.  Tracking showed USPS taking possession of the order package and it in transit to me.  I received it this afternoon (6/3/16), and everything ordered was in the package and in excellent condition.  Thank you.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11945803, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

As confirmed by our lab formaldehyde cannot be listed under another name on an ingredient list. Therefore, based on this information if formaldehyde was an ingredient in a product under the ingredients’ the only word that could be listed is formaldehyde.

Complaint: 11579469
I am rejecting this response because:
Why would the USPS company be wrong on this? If it's not delivered then it shouldn't say delivered. It should say what is really happening and where my package actually is. 
Regards,
K[redacted]

Hello,On 4/22 vie email  the customer was advised on the below:We are very sorry to hear this. However, we cannot issue refunds/replacements for missing international orders. This information is available on our Shipping page:"We are not responsible for any shipping deliveries that may be...

affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States."Shipping Policy: http://kyliecosmetics.com/pages/shipping-policy

We have issued a replacement package for the customers order K3023753 of the Leo Lip kit. Thank you

Per our policy we don't issue refunds we only issue replacements, and we do uphold this policy to ensure that we are fair and consistent to all of our customers.The customer has been issued a replacement package for their True Brown K lipstick. Processing on replacement packages is 7-10 business...

days, business days do not include weekends and holidays. Once the customer's order ships, they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 11548627
I am rejecting this response because: The replacement products were for K794577b? and K926788B I am requesting a replacement for K888070. I am so puzzled why Kylie does not have a good system to keep track of your exchanges. We are going around in circle. Very frustating! 
Regards,
E[redacted]

The customer was advised the below via email today 12/2:"It appears you received the correct shade! The swatches on our IG represent our colors as close as possible, please keep in mind that colors will appear different on everyone depending on your skin tone. The way you view our shades...

includes a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc.As stated above you did receive the correct shades. We will be upholding our policy advising that all sales our final and we do not issue refunds, see policy attached."

Our response time for emails is 24-48 hours, see our policy attached.  The customer continuously emailed Kylie Cosmetics from the same email chain bringing her to the front of the queue with the newest emails. We do answer the oldest emails first that is why her email was not answered. We did receive the photos of the incorrect product and will be sending the customer a replacement package of the correct product. The replacement package has shipped, see tracking number ##190####01US.

We sincerely apologize for any inconvenience the customer has experienced regarding shipping. The customer's order has shipped. Tracking: 94[redacted]75 (Please allow 24-48 hrs for tracking to update.) As we ship via USPS, delivery time within the United States is 3-6 days, and 10-15...

business days internationally. We recommend for the customer to periodically check tracking for delivery updates.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11665848, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Today 12/19 the customer was advised:"So sorry you did not receive your items.No worries, we can send another package as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11878265, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer was responded to in a timely manner. I reviewed the responses and they were accurate and followed our policies/procedures, please see attached. The customer was advised on 12/7 that there will be a one time courtesy package issued and if they would like to have this package sent to an...

alternate address to avoid any issue "Hi CarmenSo sorry you did not receive your items.No worries, we can send another package as a one-time courtesy.Do you have an alternative address, so that there isn't another issue?"The customer has responded to our request for an alternative address, but as soon as the customer responds we will be issuing the replacement package for order K3865712.

Complaint: 12156582
I am rejecting this response because: this is not a limited edition launch. It's a sale that happened on the 5th of May. It is now the 15th of May.  These are not limited edition lip kits. Limited edition would be the holiday sets which I received within 3-5 business days. 
Regards,
[redacted]

Per our policy we only issue one replacement package, if the replacement package is not received or lost in transit we cannot then send another or issue a refund. As our policy prohibits us from issuing refunds, refund policy http://kyliecosmetics.com/pages/refund-policy. In addition, we do...

advise customers that when replacement packages are issued, they are issued as a one time courtesy.

Complaint: 11640362
I am rejecting this response because:Due to the large number of errors from start to finish on this one order placed over a month ago, I would like a gesture as an apology and gesture of goodwill. I asked for this in my email to Kylie Cosmetics and that part of my email was ignored as per the above and in their response to me. Kylie Cosmetics have made my last month so stressful by making me spend the whole month chasing them and waiting for products I paid for to arrive and receiving the wrong order twice. So many trips to the post office, so many ignored emails, poor customer service followed by receiving the incite order after fighting for it for two weeks and now fighting another two weeks just to try and get this current mess sorted! I would like Kylie Cosmetics to send me an apology in the form of a gift. A lipkit bundle of Kylie Cosmetics new shades or a Kyshadow Pallate. I think this is the very leased they could do after such an horrible experience with Kylie Cosmetics customer service team in the event to try and save a very unhappy long time customer. 
Regards,
J[redacted]

Our website stated that we would only guarantee domestic orders to be delivered in time for Christmas. As this customer is not domestic, they don't fall under this guarantee. The customer was then advised they don't fall under this guarantee, this issue has been resolved.

Hello,Our QA department ensures that all of our products our filled to net weight before they leave the facility. The customer would not have received a product that was not filled. In addition the customer has been using this product for almost 3 months and as indicated in the photo she sent the...

bottle was not filled from use of the product. We will not be issuing a replacement product.