Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because they need to refund my due to their rudeness towards me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
July 30, *
*** ***
*** *** *** *
*** ** *** Dear Ms***: Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the disappointments you
experienced when attempting to purchase tickets through the Disneyland Resort website, and during the interactions with our Cast Members when attempting to resolve the issue. We do apologize for any disappointment and inconvenience that you experienced. Additionally, our Disneyland Resort Cast Members are expected to uphold our standards of world-class guest service. We apologize that the particular individuals with whom you interacted were not representative of this expectation of our Cast Members It is our goal to create magical memories and exceed the expectations of our Guests during each and every interactionPlease be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously Upon further research of your situation, we have been unable to find any record of ticket orders under your provided name and contact information We, again, apologize for the inconvenience and invite you to purchase tickets at any Main Entrance Ticket Booth during your visit If you have any additional questions, you are welcome to contact Disneyland Resort Guest Experience Services at (714) 781-We can be reached Monday through Sunday from 8:a.mto 4:p.m(Pacific Standard Time) Again, thank you for contacting us Sincerely,
*** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding with a rejection as this is a time-limited claim and, though I did speak with Mr*** on October 29th, I have not yet received anything from Disney land in the mail after daysAnaheim is not far from here, so I don't know why there is a delay there, if anything is indeed coming. I appreciate that Mr*** was much friendlier than any of the Disney staff we encountered at the park, and while he apologized on behalf of the park, he reiterated that it is their (unstated) policy to deny entry to anyone following the costume guidelines if they arbitrarily feel like their costumes are "too good." This is a terrible policy that should, at the very least, be listed among the guidelines for the event in order to prevent this kind of problem in the futureI also stand by my assertion that the security staff stepped way over the line, and I believe they knew itThey even turned their bodies to hide their name badges when I tried to get photosI got a few photos despite this. As I explained to Mr***, this was an event we planned well in advance (as we have for the last three years without incident) and that we are unlikely to be able to attend the park together in the near future as we have our own family lives, so one ticket each comes as more an obligation to buy additional tickets for our families than a free visit to the parkI'm not really sure if those tickets are coming, but if they are I'm not even sure if we'll be able to use them as it would require spending hundreds of more dollars to pay for admission for the rest of our families, and I just don't feel comfortable with that right nowI'm just really disappointed in DisneyI'd much prefer a more sincere written apology, instead of an apology with a declaration that they will continue to maintain this policy.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[thank you for getting back bakc to e and o hope you can handle this please for us and get the royal meet tickets to me I was working with k price last about this and was told it would be handled I was given the addrsss of *** *** ***
*** * *** ***
*** ** ***
*** *** *** I returned the, here and still have no new tickets or refund please help and resolve this
Regards,
*** *** ***
October 24, *** *** *** ** ***
** *** ** *** Dear Mr***: We regret that you were not satisfied with our original response to you. To settle your account, please contact our Annual Pass Billing team at (800) 410- Again, thank you for contacting us Sincerely, *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not what I requestedI am not happy with the outcomeEspecially since the other person that was with me is no longer in CaliforniaPlus it is just another expense for me to pay for parking again and spend more money there when it is not the place for meThere is nothing there for me worth paying the price of the park and food and wasting time standing in linesBut sadly it is the only resolution the company is willing to offer so I pretty much have no choice but to accept their offerWhether I use the tickets or not will remain to be seenI would be willing and hopefully they will offer something betterI will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reached out to the business as stated and they haven't returned my phone callThere was no resolution provided and due to their non responsiveness and willing to assist I continue my disappointment
Regards,
*** ***
August 2, *** ***
*** *** *** *
*** ** *** Dear Ms***: Thank you for your continued correspondence with the Revdex.com, which has been routed to our Guest Experience Services department for reply Please be aware, due to the nature of your concern, your correspondence has been elevated to our Disneyland Resort Guest Claims Department for further assistance. You may expect Guest Claims to respond to you directly regarding your concerns Again, thank you for contacting us Sincerely, *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have put more thought into this and decided to just let this goI felt singled out and latter realized that it is for the safety of everybody and I was not the only one being singled outI purchased the tickets and will live with the results and the decision that I made to go to Disneyland.I do have a concern, why single certain people out of the crowed? It is not worth making people feel bad instead everybody should have to go thru the same processesI know for a fact that people have gone thru by the plenty with knifes and other dangerous weapons all due to the fact that the wrong people were singled out and the correct ones weren't.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is above satisfactory to me They have already fufilled their promise and I consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
January 20, 2016
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the...
Disneyland® Resort.
We see that you have also contacted the Resort directly and have been in contact with [redacted] in our office. It appears that you two have been able to come to a satisfactory resolution. If you have any additional questions, do not hesitate to contact [redacted] again.
Again, thank you for your comments. We hope you will have the opportunity to visit the Disneyland® Resort again soon.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 21, 2016 [redacted]
[redacted]
Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize for your disappointment with Disney’s FASTPASS® service. It was our goal to reduce the amount of time spent waiting in the attraction queues and to allow our Guests more time to enjoy their stay. Certainly our intention was never to increase the wait time for the standby queue, or to create a sense of unfairness. Whichever option a Guest chooses, their wait time experience should be greatly improved. They will either be able to come back at a later time and not have to wait when they return, or they can enter the standby line and have a shorter wait time than it would have been without FASTPASS. We sincerely apologize for any disappointment you may have experienced. We will share your comments with the Attractions management team so that they can be aware of your feedback. The offer of Attraction Re-Admission Passes by the Guest Relations Cast Members was the appropriate compensation for this concern, as it attempts to recover any perceived time lost while waiting in the queue for Radiator Springs Racers. Unfortunately, we are unable to comply with your request for a refund. We sincerely apologize for any disappointment this may cause you. Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 7, 2016 [redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply. We are very sorry for the...
disappointments you experienced with our Annual Passport program, and apologize for any inconvenience that you may have experienced due to misinformation from one of our Cast Members. I am delighted to see that you were able to speak with one of our Guest Experience Services Cast Members on August 4th, and that they were able to offer a full year extension of your family’s Annual Passports. It is our goal to create magical memories and exceed the expectations of our Guests during each and every visit. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously. If you have any additional questions, you are welcome to contact us at (714) 781-4669. We are generally available Monday through Sunday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time). Again, thank you for contacting us. Sincerely, [redacted]
Once again, please accept our sincerest apologies for the experience you mentioned in your letter regarding your visit. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
We are very sorry however park tickets are nonrefundable. Due to the concerns you experienced during your visit, our Cast Member has offered to replace your park tickets for a return visit. We certainly hope that you are able to visit us again soon and that your visit will be a magical one in every respect.
June 29, 2016 [redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize for your disappointment over the temporary closure of Radiator Springs Racers. Unfortunately, there are numerous factors that can sometimes cause an attraction to automatically shut down. We always try to resume normal operation as quickly as possible and we sincerely apologize for any concern this may have caused. To help alleviate your disappointment, we would be happy to offer your family tickets for another visit. Please send your actual paid tickets from your visit, along with your name and mailing address, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to: [redacted] If you have any questions, you may contact me directly at [redacted]. Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because they need to refund my due to their rudeness towards me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
July 30, *
*** ***
*** *** *** *
*** ** *** Dear Ms***: Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the disappointments you
experienced when attempting to purchase tickets through the Disneyland Resort website, and during the interactions with our Cast Members when attempting to resolve the issue. We do apologize for any disappointment and inconvenience that you experienced. Additionally, our Disneyland Resort Cast Members are expected to uphold our standards of world-class guest service. We apologize that the particular individuals with whom you interacted were not representative of this expectation of our Cast Members It is our goal to create magical memories and exceed the expectations of our Guests during each and every interactionPlease be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously Upon further research of your situation, we have been unable to find any record of ticket orders under your provided name and contact information We, again, apologize for the inconvenience and invite you to purchase tickets at any Main Entrance Ticket Booth during your visit If you have any additional questions, you are welcome to contact Disneyland Resort Guest Experience Services at (714) 781-We can be reached Monday through Sunday from 8:a.mto 4:p.m(Pacific Standard Time) Again, thank you for contacting us Sincerely,
*** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding with a rejection as this is a time-limited claim and, though I did speak with Mr*** on October 29th, I have not yet received anything from Disney land in the mail after daysAnaheim is not far from here, so I don't know why there is a delay there, if anything is indeed coming. I appreciate that Mr*** was much friendlier than any of the Disney staff we encountered at the park, and while he apologized on behalf of the park, he reiterated that it is their (unstated) policy to deny entry to anyone following the costume guidelines if they arbitrarily feel like their costumes are "too good." This is a terrible policy that should, at the very least, be listed among the guidelines for the event in order to prevent this kind of problem in the futureI also stand by my assertion that the security staff stepped way over the line, and I believe they knew itThey even turned their bodies to hide their name badges when I tried to get photosI got a few photos despite this. As I explained to Mr***, this was an event we planned well in advance (as we have for the last three years without incident) and that we are unlikely to be able to attend the park together in the near future as we have our own family lives, so one ticket each comes as more an obligation to buy additional tickets for our families than a free visit to the parkI'm not really sure if those tickets are coming, but if they are I'm not even sure if we'll be able to use them as it would require spending hundreds of more dollars to pay for admission for the rest of our families, and I just don't feel comfortable with that right nowI'm just really disappointed in DisneyI'd much prefer a more sincere written apology, instead of an apology with a declaration that they will continue to maintain this policy.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[thank you for getting back bakc to e and o hope you can handle this please for us and get the royal meet tickets to me I was working with k price last about this and was told it would be handled I was given the addrsss of *** *** ***
*** * *** ***
*** ** ***
*** *** *** I returned the, here and still have no new tickets or refund please help and resolve this
Regards,
*** *** ***
October 24, *** *** *** ** ***
** *** ** *** Dear Mr***: We regret that you were not satisfied with our original response to you. To settle your account, please contact our Annual Pass Billing team at (800) 410- Again, thank you for contacting us Sincerely, *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not what I requestedI am not happy with the outcomeEspecially since the other person that was with me is no longer in CaliforniaPlus it is just another expense for me to pay for parking again and spend more money there when it is not the place for meThere is nothing there for me worth paying the price of the park and food and wasting time standing in linesBut sadly it is the only resolution the company is willing to offer so I pretty much have no choice but to accept their offerWhether I use the tickets or not will remain to be seenI would be willing and hopefully they will offer something betterI will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reached out to the business as stated and they haven't returned my phone callThere was no resolution provided and due to their non responsiveness and willing to assist I continue my disappointment
Regards,
*** ***
August 2, *** ***
*** *** *** *
*** ** *** Dear Ms***: Thank you for your continued correspondence with the Revdex.com, which has been routed to our Guest Experience Services department for reply Please be aware, due to the nature of your concern, your correspondence has been elevated to our Disneyland Resort Guest Claims Department for further assistance. You may expect Guest Claims to respond to you directly regarding your concerns Again, thank you for contacting us Sincerely, *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have put more thought into this and decided to just let this goI felt singled out and latter realized that it is for the safety of everybody and I was not the only one being singled outI purchased the tickets and will live with the results and the decision that I made to go to Disneyland.I do have a concern, why single certain people out of the crowed? It is not worth making people feel bad instead everybody should have to go thru the same processesI know for a fact that people have gone thru by the plenty with knifes and other dangerous weapons all due to the fact that the wrong people were singled out and the correct ones weren't.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The tickets were paid by Student Adventure Travel, the company that organized the tripWe paid them who paid Disney
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is above satisfactory to me They have already fufilled their promise and I consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
January 20, 2016
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the...
Disneyland® Resort.
We see that you have also contacted the Resort directly and have been in contact with [redacted] in our office. It appears that you two have been able to come to a satisfactory resolution. If you have any additional questions, do not hesitate to contact [redacted] again.
Again, thank you for your comments. We hope you will have the opportunity to visit the Disneyland® Resort again soon.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 21, 2016 [redacted]
[redacted]
Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize for your disappointment with Disney’s FASTPASS® service. It was our goal to reduce the amount of time spent waiting in the attraction queues and to allow our Guests more time to enjoy their stay. Certainly our intention was never to increase the wait time for the standby queue, or to create a sense of unfairness. Whichever option a Guest chooses, their wait time experience should be greatly improved. They will either be able to come back at a later time and not have to wait when they return, or they can enter the standby line and have a shorter wait time than it would have been without FASTPASS. We sincerely apologize for any disappointment you may have experienced. We will share your comments with the Attractions management team so that they can be aware of your feedback. The offer of Attraction Re-Admission Passes by the Guest Relations Cast Members was the appropriate compensation for this concern, as it attempts to recover any perceived time lost while waiting in the queue for Radiator Springs Racers. Unfortunately, we are unable to comply with your request for a refund. We sincerely apologize for any disappointment this may cause you. Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 7, 2016 [redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply. We are very sorry for the...
disappointments you experienced with our Annual Passport program, and apologize for any inconvenience that you may have experienced due to misinformation from one of our Cast Members. I am delighted to see that you were able to speak with one of our Guest Experience Services Cast Members on August 4th, and that they were able to offer a full year extension of your family’s Annual Passports. It is our goal to create magical memories and exceed the expectations of our Guests during each and every visit. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously. If you have any additional questions, you are welcome to contact us at (714) 781-4669. We are generally available Monday through Sunday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time). Again, thank you for contacting us. Sincerely, [redacted]
[redacted]
[redacted]
Dear [redacted],
Thank you for your continued correspondence.
Once again, please accept our sincerest apologies for the experience you mentioned in your letter regarding your visit. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
We are very sorry however park tickets are nonrefundable. Due to the concerns you experienced during your visit, our Cast Member has offered to replace your park tickets for a return visit. We certainly hope that you are able to visit us again soon and that your visit will be a magical one in every respect.
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
June 29, 2016 [redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize for your disappointment over the temporary closure of Radiator Springs Racers. Unfortunately, there are numerous factors that can sometimes cause an attraction to automatically shut down. We always try to resume normal operation as quickly as possible and we sincerely apologize for any concern this may have caused. To help alleviate your disappointment, we would be happy to offer your family tickets for another visit. Please send your actual paid tickets from your visit, along with your name and mailing address, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to: [redacted] If you have any questions, you may contact me directly at [redacted]. Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services