October 18, 2017 [redacted] Dear [redacted]: Thank you for your continued correspondence. We regret that you were not satisfied with our original response to you. Your comments concerning your booking experience are appreciated, as feedback such as yours is taken into consideration when evalutating our operation. Please be assured your remarks have been shared with the appropriate management teams for their review. Once again, thank you for writing in. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
[redacted]
[redacted] W [redacted] St
[redacted], CA [redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your interaction with our Cast Members at the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
As we discussed, we will be sending a letter valid for 4 Attraction Readmission passes to be used during your next visit. If you should have any questions, you are welcome to contact me personally at (714) [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Thank you for your comments to the Revdex.com regarding the Disneyland® Resort.
The information you provided has resulted in these comments being directed...
to the Resort’s Guest Claims department. Due to the nature of your comments, they will be handling the matter and will release any information to you directly, bypassing this avenue.
If you wish to contact our Guest Claims department directly, you may mail any correspondence to:
Disneyland® Resort Guest Claims
P.O. Box 3430
Anaheim, CA 92803
October 18, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We sincerely apologize for the disappointment you mentioned in your correspondence. As you indicated you spoke with [redacted], we took the opportunity to review this case with her. Regrettably, she has no recollection of speaking with you, or of making any exception of this nature. Additionally, she advised that she does not have the authority to allow an Annual Passport renewal to occur beyond the expiration date. This may explain why there were no notes placed in your file. In fact, while we do have previous concerns from you regarding renewing your Annual Passport in both 2014 and 2015, we have no record of any correspondence from you in 2016, outside of this most recent message to the Revdex.com, to which this is our response for. To alleviate your disappointment, we would be willing to accommodate your request to make your Annual Passport null and void. Kindly confirm that you would like to take advantage of this offer, and we will cancel your Annual Passport and refund any payments made. Please note, if there is any additional usage on your pass after today’s date, we will not be able to cancel your Annual Passport. Again, thank you for contacting us. We hope you will continue to be a member of the Disneyland® Resort Annual Passport family, and have the opportunity to visit again soon. Sincerely,
hi,I am asking Revdex.com to help me get some answers from disneyland regarding the security and safety of their patrons.I already have notified them about my complaint some time ago and it does not seem that they did anything about it.the reply that they provided me was vague and was not sufficient.i
am...
complaining about the safety of the families that makes use of the
stroller lane as my family's safety was compromised when somebody
challenged me for a fistfight because one of their staff did not do what
I suppose was something that he could have done.thanks,[redacted]
November 29, 2016 [redacted]
[redacted]
Dear Ms. [redacted]: Thank you for your continued correspondence. As each Guest’s visit to our theme parks is unique, each situation is handled on a case-by-case basis. When a Guest speaks with Guest Relations about their experience, it may be about an isolated incident or their trip as a whole. While some circumstances may necessitate some level of compensation, others may not. As we do not know the exact specifics of what other Guests may have said in the park, we must simply look at your individual comments from your visit that were submitted both at the park, and here through this avenue. Again, the offer of Attraction Re-Admission Passes by the Guest Relations Cast Members at the park was the appropriate compensation for this concern, as it attempts to recover any perceived time lost while waiting in the queue for Radiator Springs Racers. We regret if you were not satisfied with that offer. We will share your feedback to the appropriate management for their review. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the I business to perform this action and, if it does, will consider this complaint resolved.I am also including to you, copy of my credit card statement which is on page 4 dated 12/29/16 for a charge of 827.00 which was for 6 adults and 1 ticket for a 4 year old.I only had 5 tickets with me, I misplaced 2 tickets. But as you can see the charge will add up to the entire amount of 6 adults and 1 4 year old ticket.
Regards,
[redacted]
June 27, 2017 [redacted]
Dear [redacted]: Thank you for your continued correspondence. We have investigated your case to help bring some clarification and closure to you. [redacted], in our office, received your initial communication with your request to discontinue your Annual Pass. The monthly payment plan is NOT a subscription or a month-to-month service; it is a finance agreement spreading the cost of your Annual Passport over a 12-month installment payment structure. With that said, she was able to push through a supremely huge exception and obtain a stop and end of your Annual Pass contract. This action resulted in the voiding of your pass and the cessation of any future installments due. This is not something that is normally done. As to any past payments, as per the terms of the monthly payment plan, we would automatically deduct the installment payments over the course of 12 months to settle your account, regardless if the pass is used in that time or not. We will not be able to refund any payments that you were contractually obligated to make prior to your documented contact with the Resort. We are glad that [redacted] was able to grant this rare exception; however, we can not make any added modification to your contract for the time before your conversation with her. We apologize if this is not the full resolution that you desire, but what has been offered has exceeded what we would normally do in this type of situation. As such, we are considering the matter closed. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your recent stay at the Disneyland® Hotel. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The settlement I got was still to put a down payment but I would get my passes at the same rate and I wasn't concerned about the cost of the overall pass but felt I didn't need to do a down payment sense I was told by a Disney employee that I wouldn't have to , and from the talks with Disney employee they didn't understand that . Because I didn't renew my pass in February, because a worker told me I could renew late and wouldn't have to put a new down payment because of the outbreak , if I would of been told I would need a new down payment I would of renewed my passes then and just of avoided Disneyland , it seems unfair cause if I would of renewed my passes during the outbreak I wouldn't of need a down payment, any help would be great , I just wanna take my son to Disneyland for his birthday and that down payment is the cost of almost the trip thanks
Regards,
[redacted]
May 30, 2016 [redacted]
[redacted]
[redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. Upon...
research of your comments, we see that a refund already has been offered to you by the Resort. If you have any questions regarding this, you may contact [redacted] at the phone number previously provided to you by our Cast Members. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
April 29, 2016 [redacted]
[redacted]
[redacted] Dear Ms. [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. Our records indicate that you have also e-mailed...
us directly with these comments and that a Cast Member has already been in contact with you about them. If you have any additional questions or follow-up on your conversation, please contact [redacted] at [redacted]. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
When the pass was originally purchased my sister used her debit card for the transaction. Once it expired we decided that we would use my account (debit card) for all future payments and she was brought under my contract.
Business Bureau, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) 781-1787. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears that [redacted] only wishes to close the complaint but not actually resolve the matter. They said that [redacted] has contacted me before and that I should speak to him and close the matter. The thing is that [redacted] sent pretty much a similar response on 11/14, which I've attached. It mainly says we have taken your concerns and you should visit us again. How can I take this response seriously when it appears they just want to close the ticket without providing any action? Let me put it this way.... Here is how good customer service is handled. 1) You don't wait until things get so bad that the customer has to go to the Revdex.com to voice their complaint.2) You try to fix the matter when it happens. I'll give an example of what good customer service is.Last month I had pizza at fresh brothers. We ordered online expecting the pizza to be ready when we go there. We were told the pizza wasn't ready so we sat down and waited. We waited for 20 min.. 20 min became 30 minutes.. and finally we went up to ask the cashier what had happened? He replied, "Oh.. the pizza was ready a long time ago. I'm so sorry about the wait." The apology was good enough. But do you know what he unexpectedly did,.. he gave us all a free order of cinnamon bread and again apologized for the wait. He said it wouldn't happen again.I'm sorry, but this is not the first time Disneyland has disappointed me. It has been growing and growing and not much has changed.I have purchased multiple toys from their Disneystore. One time we purchased a cars toy gun that spins with lights. The toy broke after an hour of usage.The next time it was the tram toy we bought for our son. The back on the tram fell off. I don't mind if there's an easy way to return toys, but Disneyland has enforced a strict 15 min downtown disney parking policy where you have to spend money just to park. What about all the times I purchase something that breaks or is defective?I purchased a radio controlled train that consisted of 2 parts. The two train parts would never connect. Again, I just needed to return/exchange the toy, but how could I with a parking policy that pretty much forces paid parking on me.And that's why I want my refund for parking. So many times I've had to pay for parking for something so small as returning/exchanging a defective toy. If you were at a restaurant and you were served a bad meal, would you want to pay for that meal? I'd expect a refund for such a bad meal. I hope both customer service people who merely offered me an insincere sorry and "please come back again" will understand how difficult it is to make the money that famillies like mine spend at Disneyland. I don't want to go to Disneyland anymore out of principal. I have not gone back their since that day.To have something like this happen to my pregnant wife on our anniversary in simple words, "Just isn't nice at all". I still have over 2 months left on my annual pass but my wife knows I don't even want to come near Disneyland the way it treats it's customers.
Regards,
[redacted]
October 18, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. As per the...
terms of the agreement you signed, you were responsible for 12 monthly installment payments for a Deluxe Annual Passport. The Annual Passport in question has an expiration date of October 16, 2016. In the event of a missed payment, you would still be responsible to fulfill the obligation of your installment plan and make good on any missed or past payments. Additionally, any time lost due to missed payments would not be added on to you pass. To settle your account, or for other questions, you may contact our Annual Pass Billing team at (800) 410-4656. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept that the manager will reach out to me, but in the meantime the complaint is not resolved until I hear from them. Therefore I request to keep this complaint open until management actually reaches out to me.
Regards,
[redacted]
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
December 5, 2017 [redacted]
[redacted] Dear [redacted]: Thank you for your response. [redacted] is the manager that will be responding. You should receive his correspondence shortly. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 18, 2017 [redacted] Dear [redacted]: Thank you for your continued correspondence. We regret that you were not satisfied with our original response to you. Your comments concerning your booking experience are appreciated, as feedback such as yours is taken into consideration when evalutating our operation. Please be assured your remarks have been shared with the appropriate management teams for their review. Once again, thank you for writing in. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
July 9, 2015
[redacted]
[redacted] W [redacted] St
[redacted], CA [redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your interaction with our Cast Members at the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
As we discussed, we will be sending a letter valid for 4 Attraction Readmission passes to be used during your next visit. If you should have any questions, you are welcome to contact me personally at (714) [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
January 29, 2016
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for your comments to the Revdex.com regarding the Disneyland® Resort.
The information you provided has resulted in these comments being directed...
to the Resort’s Guest Claims department. Due to the nature of your comments, they will be handling the matter and will release any information to you directly, bypassing this avenue.
If you wish to contact our Guest Claims department directly, you may mail any correspondence to:
Disneyland® Resort Guest Claims
P.O. Box 3430
Anaheim, CA 92803
Again, thank for you for your comments.
Sincerely,
[redacted]
October 18, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We sincerely apologize for the disappointment you mentioned in your correspondence. As you indicated you spoke with [redacted], we took the opportunity to review this case with her. Regrettably, she has no recollection of speaking with you, or of making any exception of this nature. Additionally, she advised that she does not have the authority to allow an Annual Passport renewal to occur beyond the expiration date. This may explain why there were no notes placed in your file. In fact, while we do have previous concerns from you regarding renewing your Annual Passport in both 2014 and 2015, we have no record of any correspondence from you in 2016, outside of this most recent message to the Revdex.com, to which this is our response for. To alleviate your disappointment, we would be willing to accommodate your request to make your Annual Passport null and void. Kindly confirm that you would like to take advantage of this offer, and we will cancel your Annual Passport and refund any payments made. Please note, if there is any additional usage on your pass after today’s date, we will not be able to cancel your Annual Passport. Again, thank you for contacting us. We hope you will continue to be a member of the Disneyland® Resort Annual Passport family, and have the opportunity to visit again soon. Sincerely,
[redacted] Disneyland® Resort Guest Experience Services
hi,I am asking Revdex.com to help me get some answers from disneyland regarding the security and safety of their patrons.I already have notified them about my complaint some time ago and it does not seem that they did anything about it.the reply that they provided me was vague and was not sufficient.i
am...
complaining about the safety of the families that makes use of the
stroller lane as my family's safety was compromised when somebody
challenged me for a fistfight because one of their staff did not do what
I suppose was something that he could have done.thanks,[redacted]
November 29, 2016 [redacted]
[redacted]
Dear Ms. [redacted]: Thank you for your continued correspondence. As each Guest’s visit to our theme parks is unique, each situation is handled on a case-by-case basis. When a Guest speaks with Guest Relations about their experience, it may be about an isolated incident or their trip as a whole. While some circumstances may necessitate some level of compensation, others may not. As we do not know the exact specifics of what other Guests may have said in the park, we must simply look at your individual comments from your visit that were submitted both at the park, and here through this avenue. Again, the offer of Attraction Re-Admission Passes by the Guest Relations Cast Members at the park was the appropriate compensation for this concern, as it attempts to recover any perceived time lost while waiting in the queue for Radiator Springs Racers. We regret if you were not satisfied with that offer. We will share your feedback to the appropriate management for their review. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the I business to perform this action and, if it does, will consider this complaint resolved.I am also including to you, copy of my credit card statement which is on page 4 dated 12/29/16 for a charge of 827.00 which was for 6 adults and 1 ticket for a 4 year old.I only had 5 tickets with me, I misplaced 2 tickets. But as you can see the charge will add up to the entire amount of 6 adults and 1 4 year old ticket.
Regards,
[redacted]
I am seeking an acknowledgment of the event
June 27, 2017 [redacted]
Dear [redacted]: Thank you for your continued correspondence. We have investigated your case to help bring some clarification and closure to you. [redacted], in our office, received your initial communication with your request to discontinue your Annual Pass. The monthly payment plan is NOT a subscription or a month-to-month service; it is a finance agreement spreading the cost of your Annual Passport over a 12-month installment payment structure. With that said, she was able to push through a supremely huge exception and obtain a stop and end of your Annual Pass contract. This action resulted in the voiding of your pass and the cessation of any future installments due. This is not something that is normally done. As to any past payments, as per the terms of the monthly payment plan, we would automatically deduct the installment payments over the course of 12 months to settle your account, regardless if the pass is used in that time or not. We will not be able to refund any payments that you were contractually obligated to make prior to your documented contact with the Resort. We are glad that [redacted] was able to grant this rare exception; however, we can not make any added modification to your contract for the time before your conversation with her. We apologize if this is not the full resolution that you desire, but what has been offered has exceeded what we would normally do in this type of situation. As such, we are considering the matter closed. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
May 5, 2015
[redacted]
[redacted]
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your recent stay at the Disneyland® Hotel. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The settlement I got was still to put a down payment but I would get my passes at the same rate and I wasn't concerned about the cost of the overall pass but felt I didn't need to do a down payment sense I was told by a Disney employee that I wouldn't have to , and from the talks with Disney employee they didn't understand that . Because I didn't renew my pass in February, because a worker told me I could renew late and wouldn't have to put a new down payment because of the outbreak , if I would of been told I would need a new down payment I would of renewed my passes then and just of avoided Disneyland , it seems unfair cause if I would of renewed my passes during the outbreak I wouldn't of need a down payment, any help would be great , I just wanna take my son to Disneyland for his birthday and that down payment is the cost of almost the trip thanks
Regards,
[redacted]
May 30, 2016 [redacted]
[redacted]
[redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. Upon...
research of your comments, we see that a refund already has been offered to you by the Resort. If you have any questions regarding this, you may contact [redacted] at the phone number previously provided to you by our Cast Members. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
April 29, 2016 [redacted]
[redacted]
[redacted] Dear Ms. [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. Our records indicate that you have also e-mailed...
us directly with these comments and that a Cast Member has already been in contact with you about them. If you have any additional questions or follow-up on your conversation, please contact [redacted] at [redacted]. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
When the pass was originally purchased my sister used her debit card for the transaction. Once it expired we decided that we would use my account (debit card) for all future payments and she was brought under my contract.
June 6, 2015
[redacted]
Dear [redacted],
Thank you for your letter to the Better...
Business Bureau, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) 781-1787. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears that [redacted] only wishes to close the complaint but not actually resolve the matter. They said that [redacted] has contacted me before and that I should speak to him and close the matter. The thing is that [redacted] sent pretty much a similar response on 11/14, which I've attached. It mainly says we have taken your concerns and you should visit us again. How can I take this response seriously when it appears they just want to close the ticket without providing any action? Let me put it this way.... Here is how good customer service is handled. 1) You don't wait until things get so bad that the customer has to go to the Revdex.com to voice their complaint.2) You try to fix the matter when it happens. I'll give an example of what good customer service is.Last month I had pizza at fresh brothers. We ordered online expecting the pizza to be ready when we go there. We were told the pizza wasn't ready so we sat down and waited. We waited for 20 min.. 20 min became 30 minutes.. and finally we went up to ask the cashier what had happened? He replied, "Oh.. the pizza was ready a long time ago. I'm so sorry about the wait." The apology was good enough. But do you know what he unexpectedly did,.. he gave us all a free order of cinnamon bread and again apologized for the wait. He said it wouldn't happen again.I'm sorry, but this is not the first time Disneyland has disappointed me. It has been growing and growing and not much has changed.I have purchased multiple toys from their Disneystore. One time we purchased a cars toy gun that spins with lights. The toy broke after an hour of usage.The next time it was the tram toy we bought for our son. The back on the tram fell off. I don't mind if there's an easy way to return toys, but Disneyland has enforced a strict 15 min downtown disney parking policy where you have to spend money just to park. What about all the times I purchase something that breaks or is defective?I purchased a radio controlled train that consisted of 2 parts. The two train parts would never connect. Again, I just needed to return/exchange the toy, but how could I with a parking policy that pretty much forces paid parking on me.And that's why I want my refund for parking. So many times I've had to pay for parking for something so small as returning/exchanging a defective toy. If you were at a restaurant and you were served a bad meal, would you want to pay for that meal? I'd expect a refund for such a bad meal. I hope both customer service people who merely offered me an insincere sorry and "please come back again" will understand how difficult it is to make the money that famillies like mine spend at Disneyland. I don't want to go to Disneyland anymore out of principal. I have not gone back their since that day.To have something like this happen to my pregnant wife on our anniversary in simple words, "Just isn't nice at all". I still have over 2 months left on my annual pass but my wife knows I don't even want to come near Disneyland the way it treats it's customers.
Regards,
[redacted]
October 18, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. As per the...
terms of the agreement you signed, you were responsible for 12 monthly installment payments for a Deluxe Annual Passport. The Annual Passport in question has an expiration date of October 16, 2016. In the event of a missed payment, you would still be responsible to fulfill the obligation of your installment plan and make good on any missed or past payments. Additionally, any time lost due to missed payments would not be added on to you pass. To settle your account, or for other questions, you may contact our Annual Pass Billing team at (800) 410-4656. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept that the manager will reach out to me, but in the meantime the complaint is not resolved until I hear from them. Therefore I request to keep this complaint open until management actually reaches out to me.
Regards,
[redacted]
September 17, 2015
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
December 5, 2017 [redacted]
[redacted] Dear [redacted]: Thank you for your response. [redacted] is the manager that will be responding. You should receive his correspondence shortly. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services