October 27, 2015
[redacted]
[redacted]
[redacted] [redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any disappointment...
caused by our Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
If you should have any additional questions, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] only offered me fast passes to the ride when we come again. I explained to her that that was completely unacceptable. In order to use the fast passes that would require us to spend another nearly $1000! I want an immediate refund! [redacted] made this experience even more difficult! I cannot believe the low standards Disneyland has sunk to! FYI [redacted] already has copies of our tickets. Please let me know when the refund will be processed!]
Regards,
[redacted]
October 16, 2015
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any disappointment caused by our...
Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 17, 2015
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We see you have...
contacted our office directly on November 10th and spoke with a Cast Member regarding your stay at the Disneyland® Hotel. Please allow us to reiterate that the cleanliness of our Hotel, and the Resort as a whole, remains a priority. It is because of this that we greatly appreciate you taking the time to share your feedback.
We apologize that our usual high standards were not apparent during your visit. We have always prided ourselves in providing our Guests with a clean, safe, and welcoming environment, and be assured our standards have not changed. Your comments have been shared with our Housekeeping managers in order to avoid similar situations in the future.
Again, thank you for contacting us directly, and via the Bureau as well. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
November 9, 2016
[redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. ...
Our records indicate that you have also contacted our office directly and have spoken with [redacted], who was able to accommodate your requests. If you need any additional assistance, please contact [redacted] directly. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
November 20, 2017 [redacted]
Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We apologize...
for any disappointment you experienced at Cafe Orleans. Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments. We see that you have already contacted our office directly regarding this experience, and a reply was sent to you by [redacted]. If you wish to continue the conversation, please respond to that correspondence. Once again, thank you for taking the time to write. Your comments are invaluable, as we are constantly evaluating our operation and our success in generating happiness for our Guests. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We...
are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
Our records indicate our Cast Member in Guest Experience Services has attempted to reach you by telephone however voicemail was not available to leave a message. We would be happy to process the refund of your ticket purchase in the total amount of $465.00. You are also welcome to use the After 4 pm complimentary tickets that were issued by our Guest Relations Cast Members during your visit.
If you should have any additional questions, you are welcome to contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
November 23, 2015
[redacted]
Dear Mr. [redacted]:
Thank you for your follow-up with the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We apologize for any disappointments you encountered when you and your nephew attempted to enter our theme parks. To better assist you, please contact our Annual Passport Billing department at (800) 410-[redacted] so they can confirm there are no issues with your passes.
To help make up the time lost at the Main Entrance, we are happy to offer you two (2) Attraction Re-Admission Passes. Each Attraction Re-Admission Pass will allow you and your party (up to six) to bypass the normal queue of the attraction of your choice with minimal or no wait (excluding Hyperspace Mountain and Star Tours).
To receive your Attraction Re-Admission Passes, please proceed to any Guest Relations location on your next visit with photo identification and reference number: [redacted]. Please note that these passes are not valid for park admission and must be surrendered upon each use.
In the future, if you encounter any inconveniences or disappointments, you are invited to visit City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park to register your comments. We are confident, when given the opportunity, our Cast Members can address your concerns, and answer your questions, with the utmost professionalism and courtesy while you are here with us at the Resort.
Again, thank you for your comments. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Disneyland's response did not resolve our situation whatsoever. It has been MANY years since my husband and I have been to Disneyland. We made a special trip to visit Disneyland that day since we were staying in Solana Beach. So, we only had one day to spare. We were not staying nearby and we only had One Day Park Hopper tickets. It's not like we could return later during the week. That day was it... Because of Disneyland's lack of signage and verbal communication, it caused an inconvenience and time restraint on our visit to Disneyland. This whole fiasco took time away from our Disneyland visit. Wtih my being both visually and hearing impaired, it was very difficult and time consuming for us to have to return back to the car to dispose of the prohibitied items. Not to mention, it really ruined our day and we haven't even stepped inside the gate, yet. We didn't get a chance to visit all of Disneyland's park nor did we even get a chance to visit California's Adventure Park. In other words, it was a wasted trip and we feel Disneyland is to blame because of their negligence. After talking it over with my husband, he said he would NEVER return to Disneyland again. Therefore, we are asking for a full refund.
Regards,
[redacted]
November 2, 2017 [redacted] Dear [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. We see you had...
originally contacted our Annual Passport Hotline on October 22nd and requested the cancellation of the contract. You were advised that, regrettably, your request would be denied. We did additional research on your behalf and discovered that a contract was signed by your indicating the type of pass and the monthly payment to be expected. Also, the passes in questions have been used, including after your request for cancellation. As such, we must defer to the original response; we will not be able to cancel your monthly payment contract for those two Annual Passports. We understand this is not the answer you were hoping for, and we apologize for any disappointment this may cause. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told from 3 different cast members that I would need to cancel my contract and then start a new one once I finally agreed after being transferred from cast member to cast member I was then told I could not cancel, even though they were aware that the pass had been used 1 time from the beginning. The pass was not the correct pass I originally agreed paying for. I should not have been told that cancelling the contract to switch to the correct one was an option if that was not an option ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not correct, when I booked online I did it as one transaction, I was told by your agents that 'sometimes' transactions get split for some unknown reason in online. I can assure you I will not be back to Disney, and we have gone a lot over the years, your service has become horrible and outdated. The information you supplied in the reply is not at all correct and why can't anyone but a live person help with an online registration, that is very misleading. I would not purchase online if no one can assist me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your Annual Passport. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
November 17, 2015
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your follow-up with the Revdex.com.
We regret any delays in the delivery of your tickets. We mailed them out via the U.S. Postal Service and based on tracking number [redacted], it appears your tickets were delivered on November 10th at 10:14 a.m. Additionally, as per your request, we sent physical admission media so that you and Mr. Olsen may visit independently if you two so chose.
We do apologize for the disappointments you mentioned to me directly, and via the Bureau. We would like to assure you that our goals for providing a happy and unique experience in our theme parks have remained constant throughout the years. One of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. We rely on input from our Guests, like you, to help us determine when the status quo should remain in effect or when we should implement something different. Be assured your comments have been shared with the appropriate event management teams so they may be aware of your experiences and feedback, and hopefully, create positive change.
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
May 30, 2016 [redacted] Dear Ms. [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. We are sorry to hear of any...
disappointments you may have encountered while attempting to purchase tickets to the Resort. Given the promotional nature of the tickets you reference, which were available for purchase since January 6th, we are unable to make any extensions or adjustments to the offer. As such, we are unable to comply with your request. We sincerely apologize for any disappointment this may cause you. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Disneyland willing to help cancel my annual passes. I am on disability and they don't care I am on a fixed income. They want to continue to charge me. I have explained the situation. Supposedly [redacted] is working on it but I nave received no call back.All you get is an voice mail.I have filed a complaint with the A>G of California. If they are willing to help me then great if nnot then I will continue to seekall legal and media relations I can
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your reply.
As you indicate, our policy prohibits “hand-held extension poles.” To clarify the policy, items that are considered extendable poles, handles, or “selfie sticks” are easily identified as handheld items that are meant to increase the distance between a Guest and their camera. Because the increased radius from the body created by this artificial appendage is a safety hazard, we have prohibited extendable poles, handles, and selfie sticks from the parks. Any device that extends (at any length or manner) or bends/contorts would be a prohibited item.
As previously stated, we will always give a Guest the option to return the prohibited item back to their hotel and/or car. However, if a Guest does not wish to return the item, it must be surrendered to Security. Again, this is done to mitigate any safety concerns.
We do apologize for any inconvenience you encountered during your visit; however, we are unable to provide any compensation for prohibited items.
Again, thank you for contacting us.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Resort. It is our goal to create magical memories and exceed the expectations of our Guests during each and every visit. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously.
As discussed, we are happy to replace your 2 1-day 1-park tickets for a return visit to the Resort. We will be sending the tickets shortly to the e-mail address you have provided.
You are welcome to contact me personally at [redacted] if you should have any additional questions. I can be reached Saturday through Wednesday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time).
October 27, 2015
[redacted]
[redacted]
[redacted] [redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any disappointment...
caused by our Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
If you should have any additional questions, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] only offered me fast passes to the ride when we come again. I explained to her that that was completely unacceptable. In order to use the fast passes that would require us to spend another nearly $1000! I want an immediate refund! [redacted] made this experience even more difficult! I cannot believe the low standards Disneyland has sunk to! FYI [redacted] already has copies of our tickets. Please let me know when the refund will be processed!]
Regards,
[redacted]
October 16, 2015
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any disappointment caused by our...
Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 17, 2015
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted]:
Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We see you have...
contacted our office directly on November 10th and spoke with a Cast Member regarding your stay at the Disneyland® Hotel. Please allow us to reiterate that the cleanliness of our Hotel, and the Resort as a whole, remains a priority. It is because of this that we greatly appreciate you taking the time to share your feedback.
We apologize that our usual high standards were not apparent during your visit. We have always prided ourselves in providing our Guests with a clean, safe, and welcoming environment, and be assured our standards have not changed. Your comments have been shared with our Housekeeping managers in order to avoid similar situations in the future.
Again, thank you for contacting us directly, and via the Bureau as well. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
November 9, 2016
[redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. ...
Our records indicate that you have also contacted our office directly and have spoken with [redacted], who was able to accommodate your requests. If you need any additional assistance, please contact [redacted] directly. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
November 20, 2017 [redacted]
Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We apologize...
for any disappointment you experienced at Cafe Orleans. Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments. We see that you have already contacted our office directly regarding this experience, and a reply was sent to you by [redacted]. If you wish to continue the conversation, please respond to that correspondence. Once again, thank you for taking the time to write. Your comments are invaluable, as we are constantly evaluating our operation and our success in generating happiness for our Guests. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 6, 2015
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We...
are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
Our records indicate our Cast Member in Guest Experience Services has attempted to reach you by telephone however voicemail was not available to leave a message. We would be happy to process the refund of your ticket purchase in the total amount of $465.00. You are also welcome to use the After 4 pm complimentary tickets that were issued by our Guest Relations Cast Members during your visit.
If you should have any additional questions, you are welcome to contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 23, 2015
[redacted]
Dear Mr. [redacted]:
Thank you for your follow-up with the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We apologize for any disappointments you encountered when you and your nephew attempted to enter our theme parks. To better assist you, please contact our Annual Passport Billing department at (800) 410-[redacted] so they can confirm there are no issues with your passes.
To help make up the time lost at the Main Entrance, we are happy to offer you two (2) Attraction Re-Admission Passes. Each Attraction Re-Admission Pass will allow you and your party (up to six) to bypass the normal queue of the attraction of your choice with minimal or no wait (excluding Hyperspace Mountain and Star Tours).
To receive your Attraction Re-Admission Passes, please proceed to any Guest Relations location on your next visit with photo identification and reference number: [redacted]. Please note that these passes are not valid for park admission and must be surrendered upon each use.
In the future, if you encounter any inconveniences or disappointments, you are invited to visit City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park to register your comments. We are confident, when given the opportunity, our Cast Members can address your concerns, and answer your questions, with the utmost professionalism and courtesy while you are here with us at the Resort.
Again, thank you for your comments. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Disneyland's response did not resolve our situation whatsoever. It has been MANY years since my husband and I have been to Disneyland. We made a special trip to visit Disneyland that day since we were staying in Solana Beach. So, we only had one day to spare. We were not staying nearby and we only had One Day Park Hopper tickets. It's not like we could return later during the week. That day was it... Because of Disneyland's lack of signage and verbal communication, it caused an inconvenience and time restraint on our visit to Disneyland. This whole fiasco took time away from our Disneyland visit. Wtih my being both visually and hearing impaired, it was very difficult and time consuming for us to have to return back to the car to dispose of the prohibitied items. Not to mention, it really ruined our day and we haven't even stepped inside the gate, yet. We didn't get a chance to visit all of Disneyland's park nor did we even get a chance to visit California's Adventure Park. In other words, it was a wasted trip and we feel Disneyland is to blame because of their negligence. After talking it over with my husband, he said he would NEVER return to Disneyland again. Therefore, we are asking for a full refund.
Regards,
[redacted]
November 2, 2017 [redacted] Dear [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. We see you had...
originally contacted our Annual Passport Hotline on October 22nd and requested the cancellation of the contract. You were advised that, regrettably, your request would be denied. We did additional research on your behalf and discovered that a contract was signed by your indicating the type of pass and the monthly payment to be expected. Also, the passes in questions have been used, including after your request for cancellation. As such, we must defer to the original response; we will not be able to cancel your monthly payment contract for those two Annual Passports. We understand this is not the answer you were hoping for, and we apologize for any disappointment this may cause. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was told from 3 different cast members that I would need to cancel my contract and then start a new one once I finally agreed after being transferred from cast member to cast member I was then told I could not cancel, even though they were aware that the pass had been used 1 time from the beginning. The pass was not the correct pass I originally agreed paying for. I should not have been told that cancelling the contract to switch to the correct one was an option if that was not an option ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not correct, when I booked online I did it as one transaction, I was told by your agents that 'sometimes' transactions get split for some unknown reason in online. I can assure you I will not be back to Disney, and we have gone a lot over the years, your service has become horrible and outdated. The information you supplied in the reply is not at all correct and why can't anyone but a live person help with an online registration, that is very misleading. I would not purchase online if no one can assist me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 27, 2015
[redacted]
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your Annual Passport. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
November 17, 2015
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your follow-up with the Revdex.com.
We regret any delays in the delivery of your tickets. We mailed them out via the U.S. Postal Service and based on tracking number [redacted], it appears your tickets were delivered on November 10th at 10:14 a.m. Additionally, as per your request, we sent physical admission media so that you and Mr. Olsen may visit independently if you two so chose.
We do apologize for the disappointments you mentioned to me directly, and via the Bureau. We would like to assure you that our goals for providing a happy and unique experience in our theme parks have remained constant throughout the years. One of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. We rely on input from our Guests, like you, to help us determine when the status quo should remain in effect or when we should implement something different. Be assured your comments have been shared with the appropriate event management teams so they may be aware of your experiences and feedback, and hopefully, create positive change.
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
May 30, 2016 [redacted] Dear Ms. [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. We are sorry to hear of any...
disappointments you may have encountered while attempting to purchase tickets to the Resort. Given the promotional nature of the tickets you reference, which were available for purchase since January 6th, we are unable to make any extensions or adjustments to the offer. As such, we are unable to comply with your request. We sincerely apologize for any disappointment this may cause you. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Disneyland willing to help cancel my annual passes. I am on disability and they don't care I am on a fixed income. They want to continue to charge me. I have explained the situation. Supposedly [redacted] is working on it but I nave received no call back.All you get is an voice mail.I have filed a complaint with the A>G of California. If they are willing to help me then great if nnot then I will continue to seekall legal and media relations I can
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your reply.
As you indicate, our policy prohibits “hand-held extension poles.” To clarify the policy, items that are considered extendable poles, handles, or “selfie sticks” are easily identified as handheld items that are meant to increase the distance between a Guest and their camera. Because the increased radius from the body created by this artificial appendage is a safety hazard, we have prohibited extendable poles, handles, and selfie sticks from the parks. Any device that extends (at any length or manner) or bends/contorts would be a prohibited item.
As previously stated, we will always give a Guest the option to return the prohibited item back to their hotel and/or car. However, if a Guest does not wish to return the item, it must be surrendered to Security. Again, this is done to mitigate any safety concerns.
We do apologize for any inconvenience you encountered during your visit; however, we are unable to provide any compensation for prohibited items.
Again, thank you for contacting us.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
April 13, 2015
[redacted]
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for...
reply.
We are very sorry for the experience you mentioned in your letter regarding your visit to the Resort. It is our goal to create magical memories and exceed the expectations of our Guests during each and every visit. Please be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously.
As discussed, we are happy to replace your 2 1-day 1-park tickets for a return visit to the Resort. We will be sending the tickets shortly to the e-mail address you have provided.
You are welcome to contact me personally at [redacted] if you should have any additional questions. I can be reached Saturday through Wednesday from 8:00 a.m. to 4:00 p.m. (Pacific Standard Time).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services