Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry...
for the experience you mentioned in your letter regarding your recent visit. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
Our records show that on May 22, 2015 a Cast Member in Guest Experience Services contacted you regarding your concerns. Your theme park tickets have been requested so that we may assist with a return visit. You are welcome to contact our office if you have any questions. Our Guest Experience Services department is available Monday – Friday from 8 am to 5 pm (PST)
You are also welcome to contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
September 1, 2017 [redacted]
[redacted] Dear [redacted]: Thank you for your continues comments. We regret that you were not satisfied with our original response to you. Your comments concerning your visit are appreciated. Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management teams for their review. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 5, 2016 *
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. ...
We apologize for any confusion in regards to getting a refund on any unused tickets you may have. By the sounds of your message, it appears you still have the unused ticket. Please send the actual ticket, along with your name, mailing address, and telephone number, so that we may process this refund request. We suggest retaining a photocopy of the barcode side of your ticket for your records, and recommend sending the original ticket via certified mail. Please address all correspondence to: Disneyland® Resort Guest Experience Services Attn: [redacted]
[redacted]
[redacted] Once I receive your ticket, I will contact you with any additional follow-up. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 10/2 I visited the park with my partner to celebrate Disney’s Gay Days. We spoke with [redacted], who was very kind and explained I was unable to renew if my pass expired on 7/1. I told her that there should be notes on my file from [redacted] in Guest Experience that says otherwise, but she was not able to locate any pass for me other than the one expired in 2014. As this was not her fault, I asked if I could speak to a supervisor. She flagged [redacted], who identified herself as a lead. She did a few things on the computer and came back saying, “nothing I can do. It is now October, your pass expired in July. We are not honoring it 3 months later.” Her tone was condescending and embarrassing to say the least. I asked her to please look at the notes, to which she replies, “there’s nothing here. Like I told you, it is now October. You should have renewed before it expires.” Based on her tone and demeanor and being how we had already spent an hour, I asked for a manager. [redacted] came and said the exact same thing. She then said they couldn’t see any notes and that I had to start over. I find this to be an act of discrimination considering that my partner and I were clearly there to enjoy Disney Gay Days. If the representatives are not educated enough to put their differences aside, they should not be dealing with customers. Since we had already taken the day off, drove to Disneyland, and made plans to meet other friends there, I had to pay the deposit and my account was recently debited for the first month’s payment. I am prepared to go to the local news and all social media outlets to show how our community is treated. How can we be promised one thing and then have a “lead” and a “manager” decline to look at my notes? To top it off, [redacted] and [redacted] contradicted themselves by saying that at first there were no notes and then that there was a glitch and they can’t see it.I am demanding for either my downpayment to be reimbursed along with additional compensation; that mine and my partners pass be upgraded to Signature Plus along with front of the line passes; or that my pass be null and void and I be reimbursed any amount paid thus far. In either case, I am requesting that proper coaching and training be provided to the ticket booth workers, with the exception of [redacted]. If my request goes unanswered, I am prepared to file suit against Disneyland for discrimination. Contract # for prior pass: [redacted], my current pass: [redacted], my partner’s pass: [redacted].
Regards,
[redacted]
October 21, 2015
[redacted]
[redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any...
disappointment caused by our Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.- Disney does not address the fact my gopro 3-way accessory is a handle for the gopro camera and not a selfie stick. The technicalities here is that the handle is often needed for these type of camera and it is not necessary used as a selfie stick. Disney prohibit selfie stick but not "handle". In a dual-use device, Disney policy is unclear. The policy mentions "hand-held extension poles" which doesn't apply to the go-pro handle. It is definitely not a pole.- Disney mentions that customers has the options of walking back to the car/hotel or surrender the item. In reality, the first option is not a feasible one for us (and probably many others) which make this policy a systematic robbery.- Disney's unjustified treatment of people who's not aware of their selfie stick policy as criminal- Disney does not address the time that we lost with Disney cast and security- Disney's empty apology show Disney's disregard for customer's complaint and grievances experienced.
Regards,
[redacted]
December 8, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. Our reservation team...
has indicated that an online reservation at the Disneyland® Hotel was made by you on November 24, 2016, with your name, address, and phone number provided. As you did not check in, you were charged the no-show fee, which is the first night’s rate. If you are suggesting that someone fraudulently obtained your credit card information to make a reservation for you, without your knowledge, then the only way to proceed would be to contact your bank or financial institution and advise them that your account has been compromised and you wish to dispute the charge. At that point, your bank can begin an investigation on this amount and coordinate with our fraud team, if need be, for additional research. Again, thank you for contacting us. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Disney informing me my pass payment did not get accepted and that I had an outstanding payment. I called customer service to see why my payment was not accepted. After speaking with a representative I was informed that the expiration date for the debit card on file for my nephews pass was invalid. At that point I advised the rep that I've used the same debit card for the past several months and that previous payments had been taken out. After being on the phone for about 40 minutes we updated the card information on file. At that point I asked the rep if he was sure that both mine and my nephews pass was valid and that we would be able to enter the park. He reassured me several times that it would work and that I would not have any issues. Later in the evening my nephew and I had gone to Disney only to find out that our passes were not valid. At that point I informed the gate attendant that the rep assisting me from customer service stated I wouldn't have any issues. He than stated that the pass was not valid. At that point we were standing there with and due to poor training the attendant did not provide any guidance on what to do till I asked "so what do I do now". He than informed me that he would need to call his manager. As we are standing at the gate we were asked step aside to allow other guests to enter the park. As we're standing there my little 4 year old nephew started crying since he was under the impression he was not allowed to enter the park that evening especially after being asked to "step aside" After standing at the gate for about another 15-20 minutes the manager returned and assisted another customer before actually assisting me. Once in the park the manager did not update on what had occurred and why the passes were not valid and instead gave me a piece of paper and said to "use this when entering the parks". A night that was supposed to be fun and exciting had now been ruined by Disney.
A written apology addressed to my nephew ([redacted]) from Mickey and compensation for the time we wasted dealing with your associates' incompetence. Regards,
[redacted]
June 7, 2016
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your comments to the Revdex.com regarding the Disneyland® Resort.
The information you provided has resulted in these comments being directed to the Resort’s Guest Claims...
department, where they already have an open file for [redacted] from last October. Due to the nature of your comments, they will be handling the matter and will be in contact with either you or [redacted] directly, bypassing this avenue.
If you wish to contact our Guest Claims department directly, you may mail any correspondence to:
Disneyland® Resort Guest Claims
P.O. Box 3430
Anaheim, CA 92803
Again, thank for you for your comments.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any...
disappointment caused by our Resort park operating hours. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) 781-1787. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 7, 2016
[redacted]
Dear Mr. [redacted]:
Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort.
We apologize for any misunderstanding in regards to our theme...
park admission tickets. To help alleviate your disappointment, I may be able to authorize an exception and downgrade your tickets to 1-Day/1-Park tickets and refund the difference back onto the original form of payment.
Please send the actual tickets your wife received at the Main Entrance, along with your name and telephone number, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to:
Disneyland® Resort Guest Experience Services
Attn: [redacted]
Once I receive your tickets, I will contact you by telephone to obtain the full card number on the Discover card used to the make the purchase, and then forward that information to our accounting team to process a refund.
If you have any questions, you may contact me directly at [redacted].
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 28, 2017 [redacted], Apt. [redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize if you were unaware of our recent changes in pricing for parking at the Downtown Disney District. Effective August 16th, complimentary parking was discontinued. This change was necessary to ensure there was sufficient parking availability for Guests wishing to visit only the Downtown Disney District. Parking validation is available. Two hours of free parking will be offered with a minimum purchase of $20 (in a single transaction) at any Downtown Disney location, which includes quick-service and kiosk locations. Guests enjoying table-service restaurants or an AMC Theatres movie experience will receive validation for 4-hours of free parking. The parking rate for any time, either without validation or beyond the validation period, will be $12 per hour, charged in 30-minute increments, with a daily maximum parking rate of $48. Whenever we make any changes like this, we ensure that proper signage is posted at our entry points and updated to reflect the new pricing structure. Cast Members may also be present to proactively inform Guests of the change when they arrive. We also posted this information on our website: [redacted]
Unfortunately, we are unable to comply with your request for a refund. We sincerely apologize for any disappointment this may cause you. Once again, thank you for taking the time to write. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
[redacted]
[redacted] Drive
[redacted], CA [redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
October 24, 2016 [redacted]
Dear Mr. [redacted]: Thank you for your follow-up. We appreciate your feedback regarding our Security procedures. As you know, the safety of our Guests to be the most important goal in our operation, and one of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. We appreciate Guest feedback, as we use it to help us determine when the current policies should remain in effect or when we should implement something different. With that said, for Guest and Cast Member protection, we can not reveal any aspect of our security measures so they are not compromised. Again, thank you for contacting us. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
June 6, 2015
[redacted] [redacted]
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry...
for the experience you mentioned in your letter regarding your recent visit. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
Our records show that on May 22, 2015 a Cast Member in Guest Experience Services contacted you regarding your concerns. Your theme park tickets have been requested so that we may assist with a return visit. You are welcome to contact our office if you have any questions. Our Guest Experience Services department is available Monday – Friday from 8 am to 5 pm (PST)
You are also welcome to contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
September 1, 2017 [redacted]
[redacted] Dear [redacted]: Thank you for your continues comments. We regret that you were not satisfied with our original response to you. Your comments concerning your visit are appreciated. Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management teams for their review. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 5, 2016 *
[redacted]
[redacted]
[redacted] Dear Ms. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. ...
We apologize for any confusion in regards to getting a refund on any unused tickets you may have. By the sounds of your message, it appears you still have the unused ticket. Please send the actual ticket, along with your name, mailing address, and telephone number, so that we may process this refund request. We suggest retaining a photocopy of the barcode side of your ticket for your records, and recommend sending the original ticket via certified mail. Please address all correspondence to: Disneyland® Resort Guest Experience Services Attn: [redacted]
[redacted]
[redacted] Once I receive your ticket, I will contact you with any additional follow-up. Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect. Sincerely, [redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 10/2 I visited the park with my partner to celebrate Disney’s Gay Days. We spoke with [redacted], who was very kind and explained I was unable to renew if my pass expired on 7/1. I told her that there should be notes on my file from [redacted] in Guest Experience that says otherwise, but she was not able to locate any pass for me other than the one expired in 2014. As this was not her fault, I asked if I could speak to a supervisor. She flagged [redacted], who identified herself as a lead. She did a few things on the computer and came back saying, “nothing I can do. It is now October, your pass expired in July. We are not honoring it 3 months later.” Her tone was condescending and embarrassing to say the least. I asked her to please look at the notes, to which she replies, “there’s nothing here. Like I told you, it is now October. You should have renewed before it expires.” Based on her tone and demeanor and being how we had already spent an hour, I asked for a manager. [redacted] came and said the exact same thing. She then said they couldn’t see any notes and that I had to start over. I find this to be an act of discrimination considering that my partner and I were clearly there to enjoy Disney Gay Days. If the representatives are not educated enough to put their differences aside, they should not be dealing with customers. Since we had already taken the day off, drove to Disneyland, and made plans to meet other friends there, I had to pay the deposit and my account was recently debited for the first month’s payment. I am prepared to go to the local news and all social media outlets to show how our community is treated. How can we be promised one thing and then have a “lead” and a “manager” decline to look at my notes? To top it off, [redacted] and [redacted] contradicted themselves by saying that at first there were no notes and then that there was a glitch and they can’t see it.I am demanding for either my downpayment to be reimbursed along with additional compensation; that mine and my partners pass be upgraded to Signature Plus along with front of the line passes; or that my pass be null and void and I be reimbursed any amount paid thus far. In either case, I am requesting that proper coaching and training be provided to the ticket booth workers, with the exception of [redacted]. If my request goes unanswered, I am prepared to file suit against Disneyland for discrimination. Contract # for prior pass: [redacted], my current pass: [redacted], my partner’s pass: [redacted].
Regards,
[redacted]
October 21, 2015
[redacted]
[redacted]
Dear Mr. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any...
disappointment caused by our Resort Annual Pass program. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.- Disney does not address the fact my gopro 3-way accessory is a handle for the gopro camera and not a selfie stick. The technicalities here is that the handle is often needed for these type of camera and it is not necessary used as a selfie stick. Disney prohibit selfie stick but not "handle". In a dual-use device, Disney policy is unclear. The policy mentions "hand-held extension poles" which doesn't apply to the go-pro handle. It is definitely not a pole.- Disney mentions that customers has the options of walking back to the car/hotel or surrender the item. In reality, the first option is not a feasible one for us (and probably many others) which make this policy a systematic robbery.- Disney's unjustified treatment of people who's not aware of their selfie stick policy as criminal- Disney does not address the time that we lost with Disney cast and security- Disney's empty apology show Disney's disregard for customer's complaint and grievances experienced.
Regards,
[redacted]
December 8, 2016 [redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. Our reservation team...
has indicated that an online reservation at the Disneyland® Hotel was made by you on November 24, 2016, with your name, address, and phone number provided. As you did not check in, you were charged the no-show fee, which is the first night’s rate. If you are suggesting that someone fraudulently obtained your credit card information to make a reservation for you, without your knowledge, then the only way to proceed would be to contact your bank or financial institution and advise them that your account has been compromised and you wish to dispute the charge. At that point, your bank can begin an investigation on this amount and coordinate with our fraud team, if need be, for additional research. Again, thank you for contacting us. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Disney informing me my pass payment did not get accepted and that I had an outstanding payment. I called customer service to see why my payment was not accepted. After speaking with a representative I was informed that the expiration date for the debit card on file for my nephews pass was invalid. At that point I advised the rep that I've used the same debit card for the past several months and that previous payments had been taken out. After being on the phone for about 40 minutes we updated the card information on file. At that point I asked the rep if he was sure that both mine and my nephews pass was valid and that we would be able to enter the park. He reassured me several times that it would work and that I would not have any issues. Later in the evening my nephew and I had gone to Disney only to find out that our passes were not valid. At that point I informed the gate attendant that the rep assisting me from customer service stated I wouldn't have any issues. He than stated that the pass was not valid. At that point we were standing there with and due to poor training the attendant did not provide any guidance on what to do till I asked "so what do I do now". He than informed me that he would need to call his manager. As we are standing at the gate we were asked step aside to allow other guests to enter the park. As we're standing there my little 4 year old nephew started crying since he was under the impression he was not allowed to enter the park that evening especially after being asked to "step aside" After standing at the gate for about another 15-20 minutes the manager returned and assisted another customer before actually assisting me. Once in the park the manager did not update on what had occurred and why the passes were not valid and instead gave me a piece of paper and said to "use this when entering the parks". A night that was supposed to be fun and exciting had now been ruined by Disney.
A written apology addressed to my nephew ([redacted]) from Mickey and compensation for the time we wasted dealing with your associates' incompetence. Regards,
[redacted]
June 7, 2016
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your comments to the Revdex.com regarding the Disneyland® Resort.
The information you provided has resulted in these comments being directed to the Resort’s Guest Claims...
department, where they already have an open file for [redacted] from last October. Due to the nature of your comments, they will be handling the matter and will be in contact with either you or [redacted] directly, bypassing this avenue.
If you wish to contact our Guest Claims department directly, you may mail any correspondence to:
Disneyland® Resort Guest Claims
P.O. Box 3430
Anaheim, CA 92803
Again, thank for you for your comments.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
October 10, 2015
[redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for any...
disappointment caused by our Resort park operating hours. Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) 781-1787. I am generally available Tuesday through Saturday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
March 7, 2016
[redacted]
Dear Mr. [redacted]:
Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort.
We apologize for any misunderstanding in regards to our theme...
park admission tickets. To help alleviate your disappointment, I may be able to authorize an exception and downgrade your tickets to 1-Day/1-Park tickets and refund the difference back onto the original form of payment.
Please send the actual tickets your wife received at the Main Entrance, along with your name and telephone number, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to:
Disneyland® Resort Guest Experience Services
Attn: [redacted]
Once I receive your tickets, I will contact you by telephone to obtain the full card number on the Discover card used to the make the purchase, and then forward that information to our accounting team to process a refund.
If you have any questions, you may contact me directly at [redacted].
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 28, 2017 [redacted], Apt. [redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We...
apologize if you were unaware of our recent changes in pricing for parking at the Downtown Disney District. Effective August 16th, complimentary parking was discontinued. This change was necessary to ensure there was sufficient parking availability for Guests wishing to visit only the Downtown Disney District. Parking validation is available. Two hours of free parking will be offered with a minimum purchase of $20 (in a single transaction) at any Downtown Disney location, which includes quick-service and kiosk locations. Guests enjoying table-service restaurants or an AMC Theatres movie experience will receive validation for 4-hours of free parking. The parking rate for any time, either without validation or beyond the validation period, will be $12 per hour, charged in 30-minute increments, with a daily maximum parking rate of $48. Whenever we make any changes like this, we ensure that proper signage is posted at our entry points and updated to reflect the new pricing structure. Cast Members may also be present to proactively inform Guests of the change when they arrive. We also posted this information on our website: [redacted]
Unfortunately, we are unable to comply with your request for a refund. We sincerely apologize for any disappointment this may cause you. Once again, thank you for taking the time to write. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
July 9, 2015
[redacted]
[redacted] Drive
[redacted], CA [redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at (714) [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
October 24, 2016 [redacted]
Dear Mr. [redacted]: Thank you for your follow-up. We appreciate your feedback regarding our Security procedures. As you know, the safety of our Guests to be the most important goal in our operation, and one of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. We appreciate Guest feedback, as we use it to help us determine when the current policies should remain in effect or when we should implement something different. With that said, for Guest and Cast Member protection, we can not reveal any aspect of our security measures so they are not compromised. Again, thank you for contacting us. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services