Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response provided was for me to call and follow up. I returned the call. Since I may not be able to answer the phone due to my work schedule I authorize my brother to address this matter on my behalf. His name is [redacted] and I am currently sharing a contract with him. You can reach him at the phone number listed on the complaint.
Regards,
[redacted]
November 13, 2017 [redacted] Dear [redacted]: We regret that you were not satisfied with our original response to you. Your comments concerning your visit are appreciated. Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management for their review. If you wish continue this conversation, please contact our office at the number previously provided. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
February 23, 2016
[redacted]:
Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We appreciate your informing us of...
the behavior of some of our Guests during your visit to the park. Unfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced.
Additionally, the service of the Cast Members that you described is certainly not acceptable, nor is it indicative of our usual high standards. We have always considered Guest courtesy to be one of the most important elements of our operation, as hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for years. Please accept our sincere apologies for the service you received.
We are glad to hear that you chose to visit City Hall in Disneyland® Park to register your comments. We are confident our Cast Members would able to address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort. We will add the comments you shared here, with those you shared at the park, so the respective management teams can be aware of your experiences.
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I would like a detailed explanation why other guests who complained, especially about this ride in particular, were offered refunds or new tickets but I am not! That is truly disappointing. I am a huge social media follower and I plan on sharing this story with all of social network so people know how Disney chooses to treat some guests over others!]
Regards,
[redacted]
January 13, 2016
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your letter to Revdex.com, which has been routed to our office for reply, regarding your December 31st visit to the Disneyland® Resort.
We apologize for any...
disappointment you encountered during your visit. As listed under Prohibited Items on our Park Rules page at www.disneyland.com, hand-held extension poles for cameras and mobile devices may not be brought into the parks. Extending handles like the one you described would be considered a prohibited item.
As per our standard procedure, you were given the option to return the prohibited item back to your hotel and/or car, or surrender it to Security. As you chose to surrender the item, we are unable to provide any compensation for the prohibited item. We apologize for any disappointment this may cause.
Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
We are happy to honor the renewal pricing for the Premium Annual Passports of $719. We are unable however to waive the down payment for a new monthly payment plan contract. We sincerely apologize for any concern this may cause. Please be advised notes have been added to [redacted] and [redacted] Premium Annual Passport file.
If you should have any further questions, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
September 7, 2016 [redacted]
[redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your visit to the Disneyland® Resort. We would...
be more than happy to research this matter for you. At your convenience, please reply with the name of the individual who was previously assisting you (that instructed you to send in your tickets), as well as the address that individual provided to mail in your ticket media. This may assist us in tracking down your correspondence. Again, thank you for contacting us. We look forward to hearing from you soon. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not heard from the Disneyland as to their investigation on my compliant on their employees. Till today no solution or apologies have been made.
Regards,
[redacted]
November 13, 2017 [redacted]
[redacted] Dear [redacted]: We regret that you were not satisfied with our original response to you, and we understand it was not the answer you were hoping for. Please know that comments such as yours are taken into consideration when evalutating our operation and we can assure you they have been shared with the appropriate management for their review. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
July 3, 2017 [redacted] 23352 Cavanaugh Road Lake Forest, CA 92630 Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. First and foremost, we do not...
cancel Annual Pass contracts at Guests’ request. Your friend did not request the cancellation, and if she did, we would NOT have granted it. With that said, there was a discrepancy in the contract that did require us to end the monthly payment plan and refund all monies paid. You were listed as the payer on the contract, but your friend’s credit card, in her name, was used. Due to credit card security protocols, the contract was invalidated and all payments made were credited back. You initially applied a ticket valued at $119.00 to upgrade to an Annual Passport; that value is available to you again to apply towards a new monthly payment plan. You can visit the Main Entrance Ticket Booths or the Guest Services Building on your next visit where our Cast Members will be happy to create a new contract for you, apply the previous ticket value for the down payment, and get you started once again. Please be advised that on any new contract, the credit card on file should be in your name if you intend to be listed as the payer on file. If you have any additional questions, you may contact our Annual Pass Hotline at [redacted]
Once again, thank you for taking the time to write. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
June 13, 2017 [redacted] [redacted]
[redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We see...
that you are currently working with [redacted], in our office, who is investigating if exceptions can be made to accommodate some of your requests. If you have any additional questions, please contact [redacted] directly for assistance. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
[redacted]:
Thank you for your comments to Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We apologize for your disappointment with the...
temporary closure of some of our attractions. For the safety and well-being of our Guests, all major attractions in the Park are refurbished on a yearly basis. However, even with our extensive refurbishment and maintenance schedules, some operational delays may arise, as unfortunately, there are numerous factors that can sometimes cause an attraction to automatically shut down. We try to minimize Guest inconvenience by returning the attraction back to operational status as quickly as possible. Please accept our apologies for any inconvenience that you experienced.
Additionally, although we have no control over the weather, we do try to make the best of all conditions. The decision to cancel any form of entertainment, such as our fireworks presentation, is certainly not taken lightly and is made only after taking into consideration many factors of our operation, especially safety for our Guests and Cast. We do apologize for the disappointment and inconvenience that you experienced.
In the future, if you encounter any inconveniences or disappointments, you are invited to visit City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park to register your comments. We are confident, when given the opportunity, our Cast Members can address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort.
To help alleviate your disappointment, we would be happy to offer your family tickets for another visit. Please send your actual paid tickets from your visit, along with your name and mailing address, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to:
Disneyland® Resort Guest Experience Services
Attn: [redacted]
If you have any questions, you may contact me directly at [redacted]
Again, thank you for reaching out to us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Please cancel this complaint. I accept the apology by the company Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am satisfied so far and just need to send everything in and receive the refund.
Regards,
[redacted]
Dear [redacted], Thank you for your email to the Disneyland® Resort. We appreciate your taking the time to share your thoughts with us regarding the recent policy changes to parking at the Downtown Disney District. We are sorry for your disappointing experiences with some of the Parking...
Cast Members that you encountered. Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if these particular individuals did not reflect the high standards for which our Cast is known. You may be assured that your feedback has been forwarded to the appropriate individuals. We apologize for the disappointments you mentioned while parking in the Downtown Disney lot. Changes to parking were made to ensure that the parking lot is available to Guests exclusively visiting the Downtown Disney District. The new policies and pricing structure are posted on signage at the parking lot entrances, on the parking ticket itself, and we may also station Cast Members at the entry points to explain the new process for Guests wishing to visit the Downtown Disney District. Validations are available, but the parking ticket must be validated. Our Cast Members cannot accept receipts of purchase in lieu of a validated parking ticket. Unfortunately, we are unable to offer a refund as you have requested. Downtown Disney District parking is not intended for use when visiting our theme parks. Guests wishing to visit the parks, in addition to Downtown Disney, should proceed to the Mickey & Friends parking structure or the Toy Story parking lots where one flat rate covers the entire day. Again, thank you for taking the time to write. We hope you will have the opportunity to visit the Disneyland® Resort soon and trust your visit will be pleasant in all regards. Kindest Regards, [redacted] Guest Experience Services Disneyland® Resort
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
Thank you for...
speaking with me regarding your concerns experienced during your visit to the Disneyland® Resort May 17-19. We sincerely apologize to you and your family for the disappointments you encountered. We would like to assure you that it is our goal to provide a happy and unique experience for all of our Guests. One of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. Your remarks will be forwarded to the Resort leadership team so they can be aware of your thoughts, comments, and experiences.
As discussed, we are sending out a gift card to your home in the amount of $138.00 which is the amount of the discounted Annual Passport. If you should have any further questions, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the experience...
you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
As we discussed, we have processed the credit back to the credit card used at time of purchase. Credits generally take 7-10 business days to process. If you should have any questions, you are welcome to contact me personally at 714-[redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response provided was for me to call and follow up. I returned the call. Since I may not be able to answer the phone due to my work schedule I authorize my brother to address this matter on my behalf. His name is [redacted] and I am currently sharing a contract with him. You can reach him at the phone number listed on the complaint.
Regards,
[redacted]
November 13, 2017 [redacted] Dear [redacted]: We regret that you were not satisfied with our original response to you. Your comments concerning your visit are appreciated. Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management for their review. If you wish continue this conversation, please contact our office at the number previously provided. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
February 23, 2016
[redacted]:
Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We appreciate your informing us of...
the behavior of some of our Guests during your visit to the park. Unfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced.
Additionally, the service of the Cast Members that you described is certainly not acceptable, nor is it indicative of our usual high standards. We have always considered Guest courtesy to be one of the most important elements of our operation, as hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for years. Please accept our sincere apologies for the service you received.
We are glad to hear that you chose to visit City Hall in Disneyland® Park to register your comments. We are confident our Cast Members would able to address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort. We will add the comments you shared here, with those you shared at the park, so the respective management teams can be aware of your experiences.
Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I would like a detailed explanation why other guests who complained, especially about this ride in particular, were offered refunds or new tickets but I am not! That is truly disappointing. I am a huge social media follower and I plan on sharing this story with all of social network so people know how Disney chooses to treat some guests over others!]
Regards,
[redacted]
January 13, 2016
[redacted]
[redacted]
Dear Mr. [redacted]:
Thank you for your letter to Revdex.com, which has been routed to our office for reply, regarding your December 31st visit to the Disneyland® Resort.
We apologize for any...
disappointment you encountered during your visit. As listed under Prohibited Items on our Park Rules page at www.disneyland.com, hand-held extension poles for cameras and mobile devices may not be brought into the parks. Extending handles like the one you described would be considered a prohibited item.
As per our standard procedure, you were given the option to return the prohibited item back to your hotel and/or car, or surrender it to Security. As you chose to surrender the item, we are unable to provide any compensation for the prohibited item. We apologize for any disappointment this may cause.
Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
August 23, 2015
[redacted]
Dear Mr. [redacted],
Thank you for your continued correspondence.
We are happy to honor the renewal pricing for the Premium Annual Passports of $719. We are unable however to waive the down payment for a new monthly payment plan contract. We sincerely apologize for any concern this may cause. Please be advised notes have been added to [redacted] and [redacted] Premium Annual Passport file.
If you should have any further questions, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
September 7, 2016 [redacted]
[redacted] Dear Mr. [redacted]: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your visit to the Disneyland® Resort. We would...
be more than happy to research this matter for you. At your convenience, please reply with the name of the individual who was previously assisting you (that instructed you to send in your tickets), as well as the address that individual provided to mail in your ticket media. This may assist us in tracking down your correspondence. Again, thank you for contacting us. We look forward to hearing from you soon. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
August 10, 2015
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not heard from the Disneyland as to their investigation on my compliant on their employees. Till today no solution or apologies have been made.
Regards,
[redacted]
November 13, 2017 [redacted]
[redacted] Dear [redacted]: We regret that you were not satisfied with our original response to you, and we understand it was not the answer you were hoping for. Please know that comments such as yours are taken into consideration when evalutating our operation and we can assure you they have been shared with the appropriate management for their review. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
July 3, 2017 [redacted] 23352 Cavanaugh Road Lake Forest, CA 92630 Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding the Disneyland® Resort. First and foremost, we do not...
cancel Annual Pass contracts at Guests’ request. Your friend did not request the cancellation, and if she did, we would NOT have granted it. With that said, there was a discrepancy in the contract that did require us to end the monthly payment plan and refund all monies paid. You were listed as the payer on the contract, but your friend’s credit card, in her name, was used. Due to credit card security protocols, the contract was invalidated and all payments made were credited back. You initially applied a ticket valued at $119.00 to upgrade to an Annual Passport; that value is available to you again to apply towards a new monthly payment plan. You can visit the Main Entrance Ticket Booths or the Guest Services Building on your next visit where our Cast Members will be happy to create a new contract for you, apply the previous ticket value for the down payment, and get you started once again. Please be advised that on any new contract, the credit card on file should be in your name if you intend to be listed as the payer on file. If you have any additional questions, you may contact our Annual Pass Hotline at [redacted]
Once again, thank you for taking the time to write. We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
September 5, 2015
[redacted] [redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the...
experience you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
So that I may better assist you, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
June 13, 2017 [redacted] [redacted]
[redacted] Dear [redacted]: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort. We see...
that you are currently working with [redacted], in our office, who is investigating if exceptions can be made to accommodate some of your requests. If you have any additional questions, please contact [redacted] directly for assistance. Once again, thank you for taking the time to write. Sincerely, [redacted] Disneyland® Resort Guest Experience Services
[redacted]:
Thank you for your comments to Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.
We apologize for your disappointment with the...
temporary closure of some of our attractions. For the safety and well-being of our Guests, all major attractions in the Park are refurbished on a yearly basis. However, even with our extensive refurbishment and maintenance schedules, some operational delays may arise, as unfortunately, there are numerous factors that can sometimes cause an attraction to automatically shut down. We try to minimize Guest inconvenience by returning the attraction back to operational status as quickly as possible. Please accept our apologies for any inconvenience that you experienced.
Additionally, although we have no control over the weather, we do try to make the best of all conditions. The decision to cancel any form of entertainment, such as our fireworks presentation, is certainly not taken lightly and is made only after taking into consideration many factors of our operation, especially safety for our Guests and Cast. We do apologize for the disappointment and inconvenience that you experienced.
In the future, if you encounter any inconveniences or disappointments, you are invited to visit City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park to register your comments. We are confident, when given the opportunity, our Cast Members can address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort.
To help alleviate your disappointment, we would be happy to offer your family tickets for another visit. Please send your actual paid tickets from your visit, along with your name and mailing address, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to:
Disneyland® Resort Guest Experience Services
Attn: [redacted]
If you have any questions, you may contact me directly at [redacted]
Again, thank you for reaching out to us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.
Sincerely,
Demosthenes Miles
Disneyland® Resort
Guest Experience Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Please cancel this complaint. I accept the apology by the company Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am satisfied so far and just need to send everything in and receive the refund.
Regards,
[redacted]
Dear [redacted], Thank you for your email to the Disneyland® Resort. We appreciate your taking the time to share your thoughts with us regarding the recent policy changes to parking at the Downtown Disney District. We are sorry for your disappointing experiences with some of the Parking...
Cast Members that you encountered. Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if these particular individuals did not reflect the high standards for which our Cast is known. You may be assured that your feedback has been forwarded to the appropriate individuals. We apologize for the disappointments you mentioned while parking in the Downtown Disney lot. Changes to parking were made to ensure that the parking lot is available to Guests exclusively visiting the Downtown Disney District. The new policies and pricing structure are posted on signage at the parking lot entrances, on the parking ticket itself, and we may also station Cast Members at the entry points to explain the new process for Guests wishing to visit the Downtown Disney District. Validations are available, but the parking ticket must be validated. Our Cast Members cannot accept receipts of purchase in lieu of a validated parking ticket. Unfortunately, we are unable to offer a refund as you have requested. Downtown Disney District parking is not intended for use when visiting our theme parks. Guests wishing to visit the parks, in addition to Downtown Disney, should proceed to the Mickey & Friends parking structure or the Toy Story parking lots where one flat rate covers the entire day. Again, thank you for taking the time to write. We hope you will have the opportunity to visit the Disneyland® Resort soon and trust your visit will be pleasant in all regards. Kindest Regards, [redacted] Guest Experience Services Disneyland® Resort
June 6, 2015
[redacted]
Dear [redacted],
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
Thank you for...
speaking with me regarding your concerns experienced during your visit to the Disneyland® Resort May 17-19. We sincerely apologize to you and your family for the disappointments you encountered. We would like to assure you that it is our goal to provide a happy and unique experience for all of our Guests. One of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at times. Your remarks will be forwarded to the Resort leadership team so they can be aware of your thoughts, comments, and experiences.
As discussed, we are sending out a gift card to your home in the amount of $138.00 which is the amount of the discounted Annual Passport. If you should have any further questions, please contact me personally at [redacted]. I am generally available Saturday through Wednesday from 8:00 am to 4:00 pm (PST).
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services
August 31, 2015
[redacted]
Dear Mr. **,
Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply.
We are very sorry for the experience...
you mentioned in your letter regarding your visit to the Disneyland® Resort. Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management.
As we discussed, we have processed the credit back to the credit card used at time of purchase. Credits generally take 7-10 business days to process. If you should have any questions, you are welcome to contact me personally at 714-[redacted].
Once again, thank you for contacting us.
Sincerely,
[redacted]
Disneyland® Resort
Guest Experience Services