Anson American

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID 12698713, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I have never refused any installationThe installer was at my house times and still never finished the job as 3/of valances are still not installedMost of blinds are warping - just bad quality of productThe rest of the blinds are not wide enough leaving like inches on each side open or the blind being too short.? I did agree to have one blind reordered - the blind in the living room that by now looks like driftwoodThe new installers came today and found out that the blind sent was the "wrong" blindIt is for the kitchen and that one was mismeasured as 1" is missingThey sent exactly the same blind.The new installers are now installing the vanances so that at least I can put the house on the market for rent.? Bottom line is that I want a refund because the whole order is not what I was promised it to beI ordered blinds that do not warp and do fit the windows and they did not deliver.?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***I have met with their design consultant and once the new blinds are installed to my satisfaction, I will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The purchase was as a package deal? I want my treatments to be coordinated? This is a true bait and switch, offer a package with one price and then say something was not included and there's an upcharhe? If they can complete the package as promised, please provide a full refund and take your product back, we do not require it
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? This company has been in my home times to measure and install defective productsWe have no confidence in their ability to amend thisTherefore, we request a refund and a release from the ceaseless harassmentThey will be contacted by our attorney
Regards,
*** ***

Thank you for bringing this to our attentionThe original representative who promised a free repair trip is no longer with the Day Blinds and this repair job was never finalized and sent the the installation company for schedulingAs of the disclosure of this report, the trip has been finalized
and sent to the installation company for schedulingIf this job is not completed in the standard time frame or cannot be completed quickly and correctly a full replacement of defective product will be approved.?

The customer is scheduled for completion on 9/ We will follow through until all issues have been resolved We will also address compensation once all issues have been resolved

The order was not a package in any way Each window covering is indicated individually on the sales contract that was signed and agreed to by the customer There were apparently windows that were not accounted for on the original sales invoice, and were subsequently not paid for by the customer, nor produced by Day Blinds We have agreed to have these ordered at a discount due to this We feel this is fair resolution

RevDex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? They installed the CORRECT blinds this afternoon? Appear to be correct and acceptable? Look like the blinds we THOUGHT we were initially ordering? Thank you for your help.Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Product has been installed is within standard operating parameters for all roller shades, industry wideWith that in mind, customer has been offered and accepted a re-selection of a new product that will better fit the needs for privacy with a full credit to be applied from the original paymentAn
appointment has been made for 10/26/to choose new product

?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.If this message will be shared with the business (Day Blinds): I would like to say that this was one of the most frustrating experiences I’ve ever had as a consumerI understand that there can be issues in delivery of items or other operational factors that result in delays for the customerBut the complete lack of professionalism (not answering my straightforward questions for weeks) was actually pretty shockingI will be submitting negative reviews and detailing our experience with your business on Yelp and other review websitesWe will also be posting on our community website on Nextdoor that everyone should avoid doing business with this Day Blinds.? - *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Problem:? On May 18, I filed a complaint with Revdex.com to help me resolve an issue regarding the blinds and cornices I purchased from Day BlindsMy complaint ID ***I logged onto your website to see the status of my issue and it was closed without my knowledgeMy issue has not been resolvedThere are still cornices (toppers) that I purchased that have not been placed in my homeThe contractor came out to my home on July 1, and installed one of the three cornicesThe other was not installed because the contractor did not have the correct mounting bracketsHe told me to call *** (person who sets up the installation appointments) to have him come back out and complete the installI left her a message on July 7, at 4:PM but after days and not hearing back from her I contacted by email and left a message for *** *** which was on July 9, I received a reply back from their Post Installation Dept stating they *** was checking on the statusAs of today I still do not have a resolutionI paid for these cornices and I deserve to have them installed in my homePlease help me get these last cornices installed in my home so I can put my house on the market as I am in the process of selling itThank you, *** ***Desired Outcome:? Please help me resolve this ugly situation as I cannot put my house on the market without my window treatments being installedI purchased my window treatments and I deserve to have them in my homeThank you
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Problem:? I ordered custom shades in my kitchen to block out the sun, not for decorative purposesThe shades do NOT solve the sun issue, at allWhether the shades were measured incorrectly, or the design of installation is incorrect- they do not accomplish the reason I ordered such expensive, custom-made shadesThe contract states not cancelable, etc., HOWEVER- that doesn't mean I have to accept a faulty shade, especially at this priceI was willing to have them re-make them- to correct the issue- but there is no common ground or compromiseThey want me to pay for a product that does not function as they statedThe design consultant- assured me the sun would be blocked out!! I've disputed with my credit card company which is uselessIf need be, I will retain an attorney.Desired Outcome:? To have a representative from Day Blinds, come and measure and plan correct installation
Regards,
*** ***

The company has finally rectified the situation without additional charges? I appreciate the Revdex.com's investigation of the situation.*** ***

Customer has been in contact with a member of leadership and installation took place yesterday 6/24/

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedIf it does not, I would like this complaint to stay open.?
Regards,
*** ***

We have spoken with the customer and agreed to refund him the amount he paid

On 4/4/customer service representative spoke to this customer explaining the delays and providing approval to deliver the shutter that this customer has requested.? The new product has a higher cost than the originally made product which will be waived

On 2/10/a full refund and cancellation was issued for this order and customer was updated via phone messageFunds should be reflected correctly in all accounts be the end of this week.?