Anson American

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowDay Blinds would not agree to any of our proposals that I mentioned in my previous email to Revdex.com? They would not answer the? questions we asked as to why they would not agree that the breakaway cords were not mentioned in the contract? They would not answer the questions as to why their installer agreed with us and told us that Day Blinds always take their suggestions when clearly they had not? We only agreed to split the $that our credit card company that total portion found in our favor, but they refused to accept the credit car's findings? Day Blinds threatened us with collections on the $? Our credit rating is too valuable to try and go back and repair? So, we accepted the split of the $? We do not agree to pay the $on the other portion.That portion was disputed with the credit card company as well? They initially found in their favor on that portion? We have sent in a follow up with them to present additional evidence that contradicts what Day Blinds sent in to the credit card companyDay Blinds never gave additional evidence to the credit card company regarding the $? They only came back to us and demanded we pay it again or it would go to collections Regards, [redacted]

Day Blinds in no way condones aggressive behaviorThe? design consultant will be coached regarding her conduct in customer's homesNo new order has been processed, and no new order will be processed without a contract authorizing the production of new product

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Salesperson from Day Blinds (3DB)? did not leave? 3rd page of contract? with me (3rd page is where 3DB says I signed off on light gaps along? side of shade up to 1" wide)I do not recognize my initials on the 3rd page and my wife and I would not have agreed to 1"gap along side of window covering3rd page of contract (the page we did not get)? has time stamp of? 20:10:00.? First two pages of attached contract and our copy of contract (that salesperson left with us? is time stamped 16:17:34).? ? ? Seems odd that we did not get 3rd page and there is hour difference in time stamp between first two pages and 3rd page.? ? 3DB should have been certain to leave me entire copy of contract with us instead of coming up with 3rd page when there are disputed itemsSalesperson indicated to us that the blinds would provide adequate privacy in closed position.? ? ? ? We request full refund and removal of shades by 3DB

A charge on the incorrect ? account was requested, however that charge never went through and the full amount requested was returned to the account todayWe are in the process of collecting the correct payment information from the customer

Day blinds stands by the quality of our product and serviceOn 8/18/a Full credit of payment made towards a product of the customer’s choice was offered should she not be satisfied with her currently installer product and the offer was sent to the customer.? on 8/21/customer had requested a price quote for replacement shades made by [redacted] as any difference in cost would be her responsibility? On 8/22/Customer service rep informed customer that an appointment would need to be scheduled to provide a quote? On 8/29/an attempt is made to schedule customer with a Design Consultant able to sell the requested productOn 9/5/Customer replies to email stating she will only accept a refund(email attached) ? On 9/6/Revdex.com complaint delivered ? On 9/7/a member or leadership reached out to this customer in an attempt to resolve the issues but has had no reply? Customer has refused a repair or replacement in the originally ordered product for the two line items that have become non-functionalCustomer has declined offer or a reselection in a new productBoth offers are still available?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedIf the job is not completed correctly and to our satisfaction as was promised to us, I will continue to file with the Revdex.com and will reinstate the Yelp review that I removed as I agreed when the refund was issuedThe second refund has not gone through my bank yet, but Day Blinds has sent me an invoice reflecting that they were putting it throughWe will see Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, *? If Day Blinds wanted to follow through with their end of the bargain, then, maybe they should have responded to my calls and messages.? They never tried to call me since I have my phone records from those dates.? They say they emailed me, but, they sent it to the wrong email.? ? They used the wrong first letter in the email.? I never got those and they still claim I didn't follow through.? IF they wanted to get a hold of me they should have used the correct phone number or emails.?

Ok 1/4/Customer spoke to a customer care rep on case [redacted] and a reorder was shipped on the same day

The customer signed a contract for an order placed in August of? for a total of items, and agreed through our contract to pay a balance of $2,for the custom order.? The contract composed at the point of sale and signed by the customer trumps any quote or estimated provided before the selections had been finalized? A discount of $was applied to the orderNo order is processed without the authorization of the customer, and authorization is provided at the sole discretion of the customerDesign Consultants are available to make suggestions, show samples, and provide pricing, at the customer's request, and may be dismissed at any time per the customer's requestThe customer is under no obligation to purchaseAlso, no concerns with the Design Consultant were ever report to Day BlindsThe customer's experience will be discussed with the consultant, but at this point the customer's concerns stem from an encounter from years ago

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below On August 15, I was left a message from [redacted] (I believe) at Day Blinds stating that they had received my complaint and would be resolving the matter.? He said someone would be contacting me shortly from the installation company to set up a time to make the necessary adjustments to my blinds.? I did not hear from anyone all last week so I called himon Friday? and left a message.? To date (it has now been one week) no one has responded to my phone call nor have I heard anything from the installers.? Therefore, I would like to re-open my complaint and since they are not being responsive, I would just like for them to refund my money and I will find a company that is interested in customer service.? If you have any questions, please contact me.? Regards,? [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [They did not specify any discountNone of my phone calls were returned and no email sent either when I tried to have these replacedAnd my complaint is that they broke within a month and no one has called to set up a time to fix] Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I am in possession of the shades because 3Day Blinds refused to remove them from my home? I have been requesting that the shades be removed since the morning after they were installed? My request was being ignored so I called the 1-Customer Service number to schedule an un-installation? The customer service representative noticed my case # associated with the order number I provided and they transferred me to Mr [redacted] to schedule the removal? I was scheduled to have them removed on Saturday, May 6, between 2:and 4:PM? I received a call from the install tech shortly after noon and he asked if he could come early and I told him I would call my friend, who had scheduled time out of his day to re-install my old blinds, to see if he could come early? My friend dropped what he was doing to help me? The installer arrived shortly after 1:PM and removed the shades and asked me to sign his iPad? I asked him to take the shades with him and he told me "I was ordered NOT to remove the shades from the house"? I told him that I didn't want the shades and that 3Day Blinds always takes window coverings that have been removed from the windows if the customer would like them to? He asked for my signature again and I told him I wasn't going to sign if he didn't take the shades with him? He made a hasty exit from my home? Now the shades lay in my home as a constant reminder of the ugly and grossly drawn out dispute? I am not signing another document with 3Day Blinds as I absolutely to not trust 3Day Blinds? I have never received a detailed receipt since day one which lists complete details of the transaction so I have no idea what I was being charged for? My design consultant never mentioned having to pay for installation, that the photograph that she showed me in her book would be how my shades would look (I did not receive the finishing valance), and no idea how much tax I was chargedI DO NOT want to select a replacement product from a little scrap of a sample and photos in a book? When I spoke with Mr [redacted] to schedule my removal I told him that I felt he was forcing me to make a commute to one of the showrooms in Denver so I could physically see a life size sample of the products and he informed me that there are NO showrooms available any longer anywhere in the United States? 3Day Blinds falsely advertises as there are showrooms listed on their website? If this is a reputable company then I would expect that they would honor the fact that this whole mess is due to their Design Consultant suggesting the wrong product for me and refund my account for the items that were removed from three of my windows? I would appreciate having 3Day Blinds come to my home to pick up their shades? I am being forced to take further actions and contact the Consumer Advocacy through the Federal Trade Commission if 3Day Blinds does not refund my [redacted] account Regards, [redacted]

We acknowledge that there have been issues with this customer's order, but we are determined to fix the issues We have also reached out to the customer to discuss compensation for the issues with their order The customer is now scheduled to complete the installation, and we will continue to attempt to discuss compensation with the customer

Day Blinds is responsible for replacing flawed product per our warrantyThe shade was reordered, and shipped to the customer? at the address on file? after she refused installationCustom made orders cannot be returned or refunded after days of purchase according to our contractThe customer was also provided an opportunity to select new product with a credit of what was paid on her original order, and she accepted this offer, and later refused

Because of the chargeback on this account, all funds are being held in Escrow by [redacted] while a resolution is reachedWe have offered a discount on the order of? $which is 20% of the total amount paidThis offer has been provided in writing and will be processed as soon as the customer agrees to the amount and provides the requested information so that the refund can be processed back on to the original credit card usedAttached is a copy of the email from our customer service representative offering to meet all of the requests made by Ms [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I [redacted] wait? for the business to perform this action and, if it does, [redacted] consider this complaint resolved.I sent an email to [redacted] with pictures since of the cornices that were shipped to me as the order was not correct? I received and should have received 3, plus I had no idea where one of them was going to be placed.? As long as I receive all cornices for my windows in white, they get installed properly and my kitchen windows are corrected, I [redacted] be satisfied with Day Blinds and the complaint can be closed Regards, [redacted] ***

We are going to re-order one of the honeycombs for the customer to make sure that it's functioning correctly, upon confirmation we are going to re-order the remaining of the honeycombs with issuesWe may also remount the faux woods as air is getting behind the blinds which is causing them to bounce out into the room customer is going let us know if tilting the blinds the opposite direction fixes the issue and that will let us know if remounting is needed

The customer signed a contract authorizing the purchase of a Faux Wood blind in the color Wood Grain Oak, which is the color he originally receivedWhen the customer requested a different color, the blind was reordered in Wood Grain Cherry though Day Blinds was under no obligation to do soThe new blind was shipped to the customer's home, and installed by an outside contractor as confirmed by the customer? which voids the customer's warranty.? When the customer report the blind was short, Day Blinds created a work order; covering the cost to have a Day Blinds installer inspect the product reported too short as a courtesy, but the customer has refused scheduling because he? wanted a 3rd blind? orderedDay Blinds is not obligated to reorder the blind again, but would consider a reorder only after a Day Blinds installer was able to inspect and re-measure the frame to confirm whether the blind is actually too shortA longer blind cannot be ordered without knowing the new length, and again Day Blinds is not obligated to reorder the blind as the customer voided the warranty when he hired an installer outside of? Day Blinds to install the productAt this time the work order is still active, but the customer will not schedule an inspection

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

All the mismeasured products have been reorderedOnce installation is complete, we can refund 25% of the order ($1888.50) as compensation for the delays.?