Anson American

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response, however I feel you are missing my point. When I met with the consultant, these were the only blinds I wanted to purchase (I eventually ended up purchasing those and others). We talked about the fact that I was not able to order them online due to the rather narrow width/depth sill. I had, in fact ordered some that were really nice, but not actually being in the business, I forgot to take the narrow width/depth sill into consideration and they would have had to be mounted on the outside.....similar to the ones I received from Day Blinds. My old blinds (from Home Depot) were still up when she came, she saw that they were an "inside mount", and even commented on the slimmer size mini blind slats (like maybe 1/in). She was very aware that I wanted them to be an "inside mount" and appeared to measure for an "inside mount" with her laser. She completed her order on her laptop and there were no measurements on the invoice for me to refer to. I trusted her. I can't believe that Day Blinds cannot accommodate those 2 windows with a narrow inside mount. So, maybe for an "outside mount" the "protrusion" is normal......BUT, I wanted an "inside mount" which should have no protrusion. I do not want a valance as that would make them even more of an eyesore. I'm not sure how a refund would work, because I purchased them during your "But 1, Get 50% off" promotion. If you refund the cost of those blinds, then I am left paying full price for the large ones I purchased at the same time. If you cannot accommodate me with a set of "inside mount" blinds for those windows, then we need to discuss my refund. Thanks for your time, consideration, and hopefully your understanding, *** ***
Regards,
*** ***

We have spoken with the customer and advised them that their financing will be reset

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This customer's first appointment to meet with out of our Consultants was on 5/30/ The order was placed that same day The due date range for his product that was noted on the sales contract was 6/8/15-6/15/ The customer was scheduled for installation on 6/13, so we met the due date range
that was agreed to and signed for by the customer (sakes contract can be provided if needed) Our standard method of shipping and production is a day turnaround time, however we have other options to fit our customer's budgets and needed timeframes for product This customer chose to go with our most economical option for production and delivery time, though this is not considered our standard option We were unaware of any issues with the product until a negative survey was sent into us by the customer One of the members of our Leadership Team reached out to the customer based on the negative survey to address the issues We addressed the concerns regarding the valance returns and had them reordered and shipped to our installation facility so that they could contact to the customer to bring them out and install them Our records indicate that our installation facility left messages with the customer attempting to schedule them on 8/4, 8/7, 8/12, and 8/15, but have not received a response back from the customer We would like to resolve this for the customer

The customer signed a contract authorizing the purchase of a Faux Wood blind in the color Wood Grain Oak, which is the color he originally receivedWhen the customer requested a different color, the blind was reordered in Wood Grain Cherry though Day Blinds was under no obligation to do soThe
new blind was shipped to the customer's home, and installed by an outside contractor as confirmed by the customer which voids the customer's warranty. When the customer report the blind was short, Day Blinds created a work order; covering the cost to have a Day Blinds installer inspect the product reported too short as a courtesy, but the customer has refused scheduling because he wanted a 3rd blind orderedDay Blinds is not obligated to reorder the blind again, but would consider a reorder only after a Day Blinds installer was able to inspect and re-measure the frame to confirm whether the blind is actually too shortA longer blind cannot be ordered without knowing the new length, and again Day Blinds is not obligated to reorder the blind as the customer voided the warranty when he hired an installer outside of Day Blinds to install the productAt this time the work order is still active, but the customer will not schedule an inspection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I received a message from the companyNobody responded to my phone call or email. A claim aim was made that the order was delivered to the installerI have not heard from them even though I left three messages with them yesterday. I am expecting to be refunded for the product that has still not shipped in addition to the installation feesI have yet to have anybody from the company follow through on a correspondence with me.
Regards,
*** ***

A charge on the incorrect account was requested, however that charge never went through and the full amount requested was returned to the account todayWe are in the process of collecting the correct payment information from the customer

We have spoken to the customer and let them know that we will be refunding them in full and allowing them to keep the product

Customer has been in contact with Customer Care representative on the attached email chain and is working towards a resolution where all damaged and dirty blinds are replacedIn addition, the installation date is an estimated based on shipping and availability

Day Blinds stands by the offer to honor an additional 10% discount off a quote from another company should it be providedAs *** *** is owned by Day Blinds it is not another company and any pricing from them can not be counted towards this offerIn addition, the price of $was based
off an estimate and did not meet the original qualification agreed upon by the customer. The qualification set forth in the original dispute by the customer is: "an actual quote by another company."An estimate by a 3DB subsidiary does not meet either of the qualifications set forth by the customer complaint.No charge has been made to the customer at this time. If a quote, not an estimate, is provided from a company not a part of Day Blinds the 10% discount will be honored by Day Blinds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were told that the shades that were provided cannot be installed without having the gap’s which was an error on the salesperson Therefore were seeking a different type of blinds (honeycomb) for all of our windows and that is why were meeting with our sales representative todayOnce we get the new blinds put in the replacement of these blinds that will meet your satisfaction.
Regards,
*** ***

This reply as confirmation Day Blinds has agreed to convert all shades at no cost to the customer and in addition refund the cost of installation that was completed by the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My response to *** on Monday, May 1, 2017I'm sorry but I don't agree with your numbers The receipts that Cinde printed out for me states that I owe $for the Drapes and Rod The Shades came to a total of $ If you subtract the $for the Guest Bedroom shade I told you I would willingly accept then I should receive a refund, or credit towards a replacement product for at total of $ To top it all off, the statement I received from *** Credit states that my current balance is $ Not only did I not initially get the "Buy three, get one free" deal but the math does not add up Cinde did not inform me of any additional fees that would be added to my order for delivery and installation 3Day Blinds is completely untrustworthy and that is why I don't want to have to select a new product with your company. *** 3Day Blinds is being dishonest with me and I do not trust that they will be fair with me in the price I will be forced to pay with selecting a replacement product As I have said many, many times, I don't feel comfortable selecting a new product from a book and a tiny sample I spoke with *** *** today and he informed me that there are no longer ANY showrooms anywhere that a customer can go to in order to see the actual products on display This ordeal is causing so much stress in my life I am actually ill from it
Regards,
*** *** Here are two photos of a couple of the so called "Privacy Shades" that were recommended for me by the 3Day Blinds Design Consultant. The first photo is in front of my Kitchen sink with my lights on and the second one is in my Office. I have been avoiding using lights in these rooms for almost a month now and will avoid them until the Shades are removed this coming Saturday by 3Day Blinds. The company and their credit company are trying to force me to select a replacement product through them and I don't want to, nor do I feel I should have to, select a different fabric from their scrap book without being able to see a fuller sized sample.I hope these photos help you understand my angst. I live off of a public citywide bike trail "Spring Creek Bike Trail" that is highly used and there is a lot of foot traffic by my home. I appreciate any help you can provide.Kind Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The cornices were ordered and tried to be installed last Saturday, July but they still do not fit my windows The cornices are too big I have notified Day Blinds and *** *** (installation company) that they were either measured incorrectly or not manufactured to the correct size This has been going on now for months with these same cornices reordered over times I cannot figure out why they cannot get the measurements correct The same person keeps measuring my windows and when this person was out here a couple of weeks ago I told him that he needs to make sure that he measures them correctly this time because it is unprofessional that his measurements are always wrong I just sold my house and have to be out by August 28, This company needs to get my cornices up at my kitchen windows as I have paid close to $3,for them to be installed I should not have had to go through months of them not knowing how to properly measure windows and how to properly manufacture the cornices I am at my wits end with both companies and do not know how to get this handled prior to me handing my house keys over to the new owners I am tired of the lies and I am tired of the unprofessionalism of both companies
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our problem with this response is first the point is not $dollars and that the blinds were installedThe point is that we have an incomplete order months later from DAY BLINDS*** stated on a telephone conversation that $would be credited and that he was handling the order himself we have not received the creditSecond we did not receive an email on June 15th, *** left my husband a voicemail message stating that the order was put in and it would be shipped over night directly to our home and we would receive ion Friday the 17thTherefore, this new delivery of June 30th is new to us. As June 30th is right before the July 4th holiday with that said the installation must be done by July 6th. We are not going to wait or deal with for another months
Regards,
*** ***

The customer became verbally abusive and threatening to our installers, so we made the decision to not send any more of our employees out to this customer's home We have refunded the customer in full We had asked for two quotes to repair any holes created during the installation We only received one quote for $ We will honor that $ Attached is the sales contract

***, our records indicate that your product was delivered to your home on 12/31/and there is a note indicating you declined installation of your order invoice so the installation trip was removed from the systemIf you wish to have you product installed by our installers that can
easily be arranged, if not we will gladly refund you the full cost of installationWe have sent reached out to you via email with this same offer, please reply so we know how to proceed

We spoke with the customer today and agreed to a resolution of the outstanding issues The valances are already in production and should be delivered shortly We will follow up until all issues have been resolved

Day Blinds in no way condones aggressive behaviorThe design consultant will be coached regarding her conduct in customer's homesNo new order has been processed, and no new order will be processed without a contract authorizing the production of new product

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***