Anson American

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To begin with, I was told from the salesperson that I could only order 3-Day Blind product; no *** *** products through Day Blind out of the blinds were installed 8-2-and immediately broke in multiple places It took until 8-15-for someone from customer service to be assigned to my case and email me offering repairs I requested a refund on 8-15-(email attached) because the product was defective and made of poor materials The fabric on these cellular blinds is particularly thin compared to other brand names and illuminates sunlight into the room rather than blocking sunlight into the room Counter-productive in performance as well as functionality due to parts breaking I could see a cycle of repair and replace was going to begin and I do not trust the new product will be made of any better quality materials.No reply to my request for full refund and return product Offered identical replacement product Since I used *** *** quality as a good product reference point, I was offered to order *** *** to my surprise I asked for a quote It took until September 5th for an appointment to be arranged between a salesperson who could sell me *** *** blinds An entire month after my initial installation of Day Blind product I have had broken blinds for a month now I don't even know if I can afford the *** *** product Should be able to get quote via email and quickly in order to make informed decision Day Blinds has the dimensions of the broken blinds already My dated emails are attached at the slow wait process dealing their customer service people I called their corporate office phone number and was routed to a salesperson in Illinois.Would prefer not to do business with Day Blinds; very frustrating Bad quality workmanship product and slow, poor customer service response Would still like a full refund and they take their product back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
I'l keep you posted to the progress of the refund Thank you. Regards,
*** ***

We spoke with the customer today and advised him that his slats will be delivering tomorrow We are also refunding him the amount he paid for this inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I had filed a complaint ***The business indicated that they would contact me regarding my issue on Feb 9thIt's been days since then and I have not heard from day blindsIf they cannot fulfill the completion of the window dressing then I want a refund.Desired Outcome: The Business has made promises of contacting me to resolve my issue and have not heard from them at allI need my refund in fullI am not waiting on any promises from this businessIt's been over months since this issue occurred
Regards,
*** ***

There was a mismeasure on two windows from this customer's original order. Those two windows were not able to be installed during the initial installation due to those mismeasures. The installer took new measurements and she shades were reordered. The reordered shades were
installed, and were reported to be within correct measurements specs. The customer was given compensation in the amount of $which is the combination of both the installation fee and the packaging and handling charge. This amount was given because the product was not able to be installed during the initial installation appointment, and the customer did not receive their products within the original estimated time frame. We feel this is fair compensation due to the root cause issues. If there are any outstanding issues we are still willing to work with the customer to resolve those, however we do not feel it is a fair resolution for the customer to receive a full refund on product that was reordered and installed in the customer's home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Salesperson from Day Blinds (3DB) did not leave 3rd page of contract with me (3rd page is where 3DB says I signed off on light gaps along side of shade up to 1" wide)I do not recognize my initials on the 3rd page and my wife and I would not have agreed to 1"gap along side of window covering3rd page of contract (the page we did not get) has time stamp of 20:10:00. First two pages of attached contract and our copy of contract (that salesperson left with us is time stamped 16:17:34). Seems odd that we did not get 3rd page and there is hour difference in time stamp between first two pages and 3rd page. 3DB should have been certain to leave me entire copy of contract with us instead of coming up with 3rd page when there are disputed itemsSalesperson indicated to us that the blinds would provide adequate privacy in closed position. We request full refund and removal of shades by 3DB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am in possession of the shades because 3Day Blinds refused to remove them from my home I have been requesting that the shades be removed since the morning after they were installed My request was being ignored so I called the 1-Customer Service number to schedule an un-installation The customer service representative noticed my case # associated with the order number I provided and they transferred me to Mr*** to schedule the removal I was scheduled to have them removed on Saturday, May 6, between 2:and 4:PM I received a call from the install tech shortly after noon and he asked if he could come early and I told him I would call my friend, who had scheduled time out of his day to re-install my old blinds, to see if he could come early My friend dropped what he was doing to help me The installer arrived shortly after 1:PM and removed the shades and asked me to sign his iPad I asked him to take the shades with him and he told me "I was ordered NOT to remove the shades from the house" I told him that I didn't want the shades and that 3Day Blinds always takes window coverings that have been removed from the windows if the customer would like them to He asked for my signature again and I told him I wasn't going to sign if he didn't take the shades with him He made a hasty exit from my home Now the shades lay in my home as a constant reminder of the ugly and grossly drawn out dispute I am not signing another document with 3Day Blinds as I absolutely to not trust 3Day Blinds I have never received a detailed receipt since day one which lists complete details of the transaction so I have no idea what I was being charged for My design consultant never mentioned having to pay for installation, that the photograph that she showed me in her book would be how my shades would look (I did not receive the finishing valance), and no idea how much tax I was chargedI DO NOT want to select a replacement product from a little scrap of a sample and photos in a book When I spoke with Mr*** to schedule my removal I told him that I felt he was forcing me to make a commute to one of the showrooms in Denver so I could physically see a life size sample of the products and he informed me that there are NO showrooms available any longer anywhere in the United States 3Day Blinds falsely advertises as there are showrooms listed on their website If this is a reputable company then I would expect that they would honor the fact that this whole mess is due to their Design Consultant suggesting the wrong product for me and refund my account for the items that were removed from three of my windows I would appreciate having 3Day Blinds come to my home to pick up their shades I am being forced to take further actions and contact the Consumer Advocacy through the Federal Trade Commission if 3Day Blinds does not refund my *** account
Regards,
*** ***

The customer hasn't seen the credit on his account because it hasn't been processedThe customer was sent an email on 12/from his case manager (see attachment) stating that the refund will be done when the valance is installed

On 5/1/an agreement was reached between this customer and the Day Blinds accounting team under case number *** Total payment amount, type and product was agreed upon by customer

Day Blinds customer service representatives have been in touch and a refund for expedited shipping charges has been approved and final scheduling for installation is pending approval of the customer only

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THIS IS ONE OF MANY
COMPLAINTS & REQUESTS I HAVE MADE SINCE THE *MORNING AFTER* THESE "BLACK OIT SHADES" WERE INSTALLED IN MY HOME ON JULY 24, 2017.These $1000+ shades ARE NOT what I requested when I ordered "BLACK OUT SHADES" from 3DayBlinds - NOT what I expected to receive - NOT ROOM DARKENING - and NOT *SAFE*THEY HAVE LEFT ME WITHOUT PRIVACY OR SECURITY.Since Ashlee Young at 3DayBlinds has already told me -- last Friday July 28th (NEARLY THREE WEEKS *AFTER* I ORDERED "BLACK OUT SHADES") that 3DayBlinds cannot provide a product that effectively darkens a room, there is NO OTHER PRODUCT I want from your company. Additionally, 3DayBlinds' "Customer Service" is so pathetically LACKING & APPALLING I would NEVER order a product from them again.I WANT THESE SHADES REMOVED FROM MY HOME RIGHT AWAY. HAVING RECEIVED NO FURTHER COMMUNICATION from 3DayBlinds since one phone conversation last Friday (7/28th) - which I was HUNG UP ON by Ashlee Young after she abruptly told me "A supervisor will call you" -- I have put the portion charged on my credit card in Dispute. That portion is not even all of what I paid for these shoddy & unsafe shades. I WANT MY FULL $1,REFUNDED WHEN YOU TAKE THESE THINGS OUT OF MY HOME. I ALSO WANT MY OLD VERTICALS - WHICH COVER MY *ENTIRE* GLASS SLIDER - REPLACED so there is some covering on my window(s) while I find a competent, trustworthy, responsive, customer-oriented window treatment company to provide a "black out" product (AS I REQUESTED/ORDERED AND BELIEVED I WAS GETTING FROM 3DayBlinds) that will actually DELIVER what they say.*** ***Caminito MarcialLaguna Hills, CA

For order invoice ***At time of sale, time of measure and time of installation it has been noted that this application of shutters can not have a decorative fascia - "valance" due to limitations of the window itselfThis order was signed off on by the customer without a valance or
fascia and, could one be provided Day Blinds would be willing to work with the customer or provide that valance A copy of the original signed invoice without valance can be provided upon request

After review it has been determined that the protrusion of the mini-blinds is standard and required for a mounting of that typeDay Blinds is prepared to offer at no cost a free upgrade to a valance for all line in the home or a refund for the two shades in questions and free removal from the
home

Currently there are no reported issues with any product but the Shutters on invoice *** with a total cost to the customer of $If there are any issued with other product we will gladly address those issues when they are reportedAlthough the Shutters are fully installed a
single piece was found to be defective and in need of replacementThat replacement piece has been ordered and is shipping this week to be installed at the earliest possible timeWe have agreed to compensate for time and trouble on this order and, once all parts are working correctly, we will address amount with the customer.

Day Blinds is responsible for replacing flawed product per our warrantyThe
shade was reordered, and shipped to the customer at the address on file after she refused installationCustom made orders cannot be returned or refunded after days of purchase according to our contractThe customer was also provided an opportunity to select new product with a credit of what was paid on her original order, and she accepted this offer, and later refused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our complaint against 3-Day Blinds (complaint #***) is still not resolved. They contacted us after we opened the complaint with you and sent someone out to our home, That technician, Al, fixed one of the three blinds and took the other two, stating that they were too bad to repair and that he was requesting replacement. After the blinds were shipped back to our home, I contacted 3-Day multiple times in order to get a tech out to install the replacement blinds. Finally they sent someone (***) yesterday, 12/10/16. When he tried to hang them, one of them worked and the other one was completely broken at the top. They hadn't replaced them, they "repaired" them and clearly it didn't work. *** took pictures and called their California headquarters, telling them they needed to actually replace both of those blinds, the reason being that they no longer manufacture the same head rail, and these two blinds hang side by side in the master bedroom. He stated that I should receive a call from the California office that same day. No call was received. I am tired of getting the run-around from 3-Day Blinds. Anything you can do to expedite this is greatly appreciated.Thank you,*** ***
***

Day Blinds is standing by the offer of a full re-selection in a product of the customer choice.Contractually we are obligated simply to repair or replace non-functioning product with the same or similar.As a goodwill, we have offered to credit towards an upgrade and we feel that is going above and beyond what is required.A supervisor has been assigned to this customers case and can be reached directly by the customer at 949-705-or ***@3day.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On August 15, I was left a message from *** (I believe) at Day Blinds stating that they had received my complaint and would be resolving the matter. He said someone would be contacting me shortly from the installation company to set up a time to make the necessary adjustments to my blinds. I did not hear from anyone all last week so I called himon Friday and left a message. To date (it has now been one week) no one has responded to my phone call nor have I heard anything from the installers. Therefore, I would like to re-open my complaint and since they are not being responsive, I would just like for them to refund my money and I will find a company that is interested in customer service. If you have any questions, please contact me. Regards, *** ***

Revdex.com:
Once the blinds are installed and meet with my satisfaction then I will tell *** to pay the money and then I will expect them to give me the 20% In addition to this, I still do not have an install dateI will not have these blinds till AugustThat is a very long time to wait when this order was first placed in MayWhy did they delay processing the order againIt wasn't processed until July 11th and they knew there was a problem they stalled and made the situation worse
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***