APCO Industries Reviews (%countItem)
APCO Industries Rating
Address: 777 Michigan Ave, Columbus, Ohio, United States, 43215-1106
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+1 (614) 224-8165 +1 (614) 737-3355 +1 (614) 341-7928 |
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First I will say, there are few companies that have people with the integrity that the employees with APCO possess. From Jason who installed the windows, to Kristi and her crew who did an awesome job with our siding soffit and facia, these people were A-Z outstanding. I have to give a shoutout to Jerry, an office supervisor, who actually took the time to trim out a large picture window to our house, and he did a beautiful job. To give you some additional perspective about how awesome APCO is, the salesman who we initially interacted with, saw our ProVia door, installed by the previous owners and bought from Rosati, had defects and was peeling. The salesman said ProVia would not want their product represented like this and contacted the APCO president. The president of APCO called the president of ProVia, and together they covered more then 90% of the cost of labor and materials to replace a door that APCO did not even install. They even warrantied the new door. Now that is customer service. Especially, since Rosati treated us horribly when we called them out to get an estimate TO PAY them to repair a door that was purchased from Rosati. Rosati was more worried about getting out of the job than helping us. Well, all I have to say to Rosati is thank you for treating us so poorly, because we paid for a WHOLE HOUSE of windows from APCO and we could not be happier with the results. Also, thanks to Mika, Dale and Lorrain. You folks truly know how to treat people. If you have any question on who to go with, go no further, APCO is a true customer first business. Mike H.
Thank you so much for taking the time to review us. Customer surveys and reviews mean a lot to us and we work hard every day to get reviews like this. It will be shared with all team members involved in your project.
We previously used APCO for window replacement projects so knew the quality of their work. APCO added a screen porch to our home. The work was organized, on schedule, and exceptionally completed. Robert B, the contractor, was meticulous & offered suggestions that improved the original plans. Mike & Brent of APCO kept us updated throughout the process with excellent communication. We are very happy with the end result & highly recommend APCO.
Taking the time to submit your comments is greatly appreciated. Reviews are very important to APCO. Your review has been shared with our team. Thanks again!
Technician Steve K was punctual and performed the necessary repairs in a timely and professional manner, not to mention we enjoyed his spirited personality, and knowledge. A job well done!
Thanks so much for the review!
Great customer service. After installation of the gutters / downspouts, I had an issue. The day I called to report, a person was sent to my house and the issue was resolved.
Thank you very much for the review. We're here for ya...
Steve knows his stuff about Marvin Doors!
Yes he does! He's a great person to work with, too. Thanks for the review!
We had new gutters and some soffit replaced. We contacted Apco in the fall of 2018 and didn't want the job done during the winter so they accommodated our request for early spring installation. It looks great and after an adjustment on the slope of one section of gutter, the work is complete and we are very satisfied. From the salesman to the scheduler and the installers, Apco was very professional and concerned about our satisfaction. I would highly recommend them.
We're happy when our customer's are happy. Thank you for the review!
Great job.
Thank you very much for taking the time to review APCO!
Apco was wonderful they were very professional and I love the work they have done
We are not perfect, but we keep trying. :)
Thank you so much for the review!
Do not go with this company unless you want to be lied to about the timeframe of the job, be given the run around about when the crew is actually going to show up and when the job is actually going to be completed. We were told it would take 7 days to re-side our house. We are on over 3 weeks later & the job still isn't completed. They left our house exposed to the point it caused water damage in the interior, which they are supposedly going to fix, yet we haven't heard anything about that. They ran out of material, which delayed the job further. They don't return phone calls. We've had to call and call with no results. The gutter guys just showed up today to do the gutters and big surprise, they have the wrong color. Save yourself some headaches and go with a more professional company who knows how to communicate, finish a job & do it correctly! Utterly disgusted and disappointed in this entire process!
We apologize profusely about this. We make no excuses. Our V.P. of operations has met with all involved to rectify this immediately and keep it from happening again. Again, we are very sorry that this happened.
In September 2017 I contracted with APCO to install siding on my home. A deposit of $6K was given and based on the contract the remainder was to be paid on completion. Initially everything went well. However along the way they started to delay completion of the job. The first construction manager assigned did not finish the job correctly and left parts of the old siding and as a result of the work caused a leak in my home. Another construction manager was assigned. Before he came out APCO asked for more of their money ($10K). Even though this was out of the scope of the contract I decided to pay it hoping this would speed the job along. Some of the remaining items were completed, including the leak. However there remain several punch-out items that are not completed, specifically finishing the trim and gaps around the front door. I have called the construction manager and texted numerous times with no response. Please help!!!
We apologize that we have been unable to complete this project to Mr. satisfaction. We were able to schedule another service appointment yesterday to address the remaining punch-out items.
They called to schedule completion of work. Will be satisfied once completed correctly.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Regards
Dear Revdex.com,My complaint *** should not have been closed. I inadvertently hit thewrong button. APCO has not completed the siding job. After they receivedthe Revdex.com complaint they told me they would come out to complete the nextweek. However they never showed up. Please reopen the complaint.
Unfortunately, this is correct; we did not show up as scheduled. APCO is taking full responsibility for this missed appointment. We scheduled the service, but it didn’t get on our service technician's calendar. The person responsible feels terrible about it.
We performed the service yesterday, 4/10/19, and it is now completed, photos can be provided if necessary. We greatly apologize for missing this appointment.
Great product. I had a new patio door installed. Professional, courteous, on time and an overall great experience with all APCO employees. Thank you APCO
We strive everyday to offer great products along with professional, on time, and courteous installers. Thank you so much for the review. It will be shared with all involved in your project.
Great job! Julio and his crew did a fantastic work in some very difficult conditions.
Thanks so much for your review! It will be shared with all involved.
Robert B and his crew did an excellent job installing my sunroom. He kept me updated on the progress of the project as well as the impact of weather conditions effecting the work. He and his crew worked well together for efficient use of time and resources. Well done. The neighbors are in awe. This is a Five Star project!
Five stars are what we strive for on every project and communication is one of the key factors. Thanks so much for the review! It will be shared with all the APCO people involved in your project.
The siding APCO installed on my homes east gable has popped out from the house. I have contacted APCO several times by phone. They responded once by sending a service tech out to my home (without my knowledge so I was not home) to look at the problem. I have not heard from them since then despite my calling several times leaving messages (they rarely answer the phone).
We value all customer feedback and have apologized to Mr. for the difficulties in communication with our office. We are scheduled to meet with Mr. Tuesday, March 19 to address his remaining concerns related to the siding on the east gable of his home.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Regards
Did a great job. Was kept informed throughout project. Workers were very professional. Answered any questions I had. I would recommend this company to do your outside projects.
It's always nice to hear we did a great job. That's what we strive for. Thanks for letting us know!
Steve came and replaced the bottom sash of my window yesterday. He has been out several times over the years and is ALWAYS prompt, courteous , and efficient. I especially love it that he always wears his shoe covers, as We dont wear shoes in our house. This time when he came he made an extra effort to come early because of an emergency situation that I had to take care of. If your rating system went higher I would give a ten!??
Thanks so much for the review. It has been shared with all involved.
It was great working with APCO on my window replacement. One of my windows was blown out by high winds. The salesman helped me word my insurance request so that it was clear that both windows in the room needed to be replaced since they were both seen from a front view of the home. My insurance company agreed and covered the cost of both windows. He also made sure that I was aware of the timing to receive the windows and get on the installation schedule. The installer was very friendly and knowledgeable, and the installation occurred without a hitch.
It's great to hear that we were great to work with!
Thank you for the review!
Excellent experience and easy to work with.
We like to make remodeling easy. Thank you for your review!
APCO installed new siding. It looks great! Rob and Luke were very accommodating in finishing the loose ends left by the crew. They were very patient, courteous, knowledgeable, and thorough.
Thank you very much for the review! It will be shared with our team.
Very professionally done. Price was exactly what the quoted me.
Thank you for the review!