Hello ***, Thanks for reaching out to usWe first and fore most would like to apologize for any sort of negative experience with our companyWe were able to pull up your account and have credited you the $which was charged to youThe reason we billed you is because you ordered a day trial of Nutrapal ProbioticsHow our day trial works is as followsYou have days to try the product risk free, if you feel the product is not for you, you must call to cancel within your days trial periodIf you do not call into cancel within your days, you are charged for the product Your refund should take about to business to hit your accountWe hope this is enough to resolve your disputeIf you have any further questions, feel free to email us directly at [redacted] or call us at [redacted] Our support team is open 24/Sincerely Apex Vitality
Hey [redacted] ,Thanks for reaching out to usWe have looked up your file and can see that the charge you are referencing was actually voided the same day you calledDo you still see the charge on your card? If so can you please call us with your bank on the line as we have processed the voidIf there ever was an issue with the refund we can send you out a check but we would have to first speak to the bank to confirm the refund did not make it to your accountAlso on the note of our termsWe did not just randomly bill you, when you signed up you agreed to the terms of the day trial which states that you have days to try our product, if you feel the product is not for you then you have to call in to cancel to avoid being billed for more monthly shipmentsThe terms are there and are visible on both desktop and mobile devicesIf you want us to walk you through where the terms are we can go ahead and do that just give us a callWe hope this settles you concernYou can always reach out to directly at [email protected] YouApex Vitality
Hey, Thanks for reaching outWe apologize for any negative experience you may have had with our companyAre you able to provide the order number? It should be printed on the packageOr at least the name that was on the package so we can pull it up in our system? ThanksApex Vitality
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It actually wasn't clear that I was signing up for the subscription as nothing on the order form gave me notice that I had additional terms and the actual terms were inconspicuous otherwise I would have never signed up for the trialNot to mention I was charged with no new item sent to meBut I thank you for your response and your solutionPlease make sure that the refund is in US dollars and not Canadian as I have seen from the other Revdex.com complaints that you send a canadian check Regards, [redacted] ***
Hey [redacted] , Thanks for your feedbackWe have successfully pulled up your account and are able to see the charges your are referring toWe can confirm that your subscription with us has been cancelled and you will no longer receive any other products or charges from usI have also instructed a customer service rep to reach out to you regarding your refundThey will give you a call and you can discuss your concerns and work out a reasonable refund.If you are not available at the time of the call, you can either call back at 1-844-273-or send us an email at [email protected] Apex Vitality
Hey ***, Thanks for reaching out to usWe have reviewed your complaint and can see that you called us this morningWe offered you a 50% discount and explained the terms that you agreed to when you signed upThe terms are not hidden in linksAs a matter of fact, they are displayed prominently under the checkout pageAlso right above the check out button (the button you have to click to process payment), we mention that you are agreeing to our terms by buying our productRegardless, we are going to make the exception and refund you the remaining 50%Please feel free to go back to the page you ordered from and check out where the terms are placedIt seems that it is not a mattter of the terms not being thereIt has more to do with not reading the terms when you signed up.The refund should take approx to days to hit your bank accountIf you have any further questions, feel free to reach out to us directlySincerely Apex Vitality
Hi ***,Thanks for reaching out to us about your situationWe always want our customers to be satisfied so we are definitely going to help you with this situationHowever, we are having trouble finding your accountWe have searched our database using your name and email provided in the complaint but cannot find anythingIs it possible that you have signed up with an alternate email or name? We would like to credit you the remaining amounts as well as review the phone call between you and our agents to ensure that the representatives are giving our customers the best possible quality in customer serviceIf you can give us a call at ###-###-#### we would like to deal with this matter and settle it as quickly as possible so you can get the remainder of your refundIn the case that you cannot reach us by phone or are unable to call us for any reason, you can email us at [email protected]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact my issuing bank for my credit card and dispute the charges to try to get my money backThank you for responding and appreciate your time Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***,Thank you for reaching out to us and we do apologize that you have not had a good experience with our productFrom what we can see this issue has been resolved on 07-10-when you called in and spoke to one of our representativesWe fully refunded you the charge of $and you should see that credit within a few business daysAside from that, we do want to let you know that our contact information can be found on the bottle of product itselfIt gives your our toll free contact number which can be reached 24/7, as well as our website which can be used to email usThe terms were clear on the website and if you noticed that you still received a confirmation, you should of contacted us immediatelyOur toll free number is attached to the confirmation emailWe apologize that this misunderstanding was unfortunate for you, and we hope that this matter has been settled.SincerelyApex
Hi [redacted] ,Thank you for reaching out to usWe have looked up your account in our database and we can confirm that you placed your order on 08-01-which means you are still well within your trial periodWe have honored your request and have cancelled your both your subscriptionsHowever, we would like to let you know that our terms state that if you do not want to be charged, all you must do is simply call our 24/toll free support center and one of our agents could of helped you with your cancellationWe can also be reached by email, we try to make it as simple as possible for clients to reach usWe hope this settles your concern and if you have any further questions please feel free to email us at [email protected] or call us at our toll free support line : ###-###-####.SincerelyApex
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I did not purchase anything on their website and therefore did not agree to their terms It was an offer that was given to me by a third party for purchasing some other health or fitness item and it simply said free trial and you pay for shipping I did not realize that is how they got your credit card and then they were able to charge for the item which was supposed to be free and then keep charging monthly They are incorrect in their assumption that I agreed to their terms on their website Regards, [redacted]
Hi [redacted] ,Thanks for writting to usWe would first like to start off with an apologyWe are currently pulling up the recorded conversation between you and our agents and we are going to review the quality of the call to ensure that we are giving client's the best customer service possibleWe are going to credit you the $out of courtesy, however our terms are clearly presented and clients are required to call in to cancel if they do not want to be charged once the trial is overHowever, we will make the exception and refund you the full amount of $and you can go ahead and keep the product as wellIf you have any further concerns please feel free to reach out to us directlyWe are open 24/and we are always willing to help our clients out.Tel: ###-###-#### toll freeEmail: s [redacted] SincerelyApex
Hey ***, Thank you for contacting usIt seems we have already addresses this concern on your previous complaintWe actually spoke to your wife over the phone and refunded all the charges that you are disputingWe have attached a copy of the receipts for proofYou should of seen the refunds by nowCan you confirm if you did? Thanks Apex Vitality
Hi ***,Thanks for writting to usWe apologize that you had a bad experience with our companyFrom what we can see you never called in to discuss these charges with our customer service repsWe are actually open 24/now, we will have to update the voicemailEither way, we did refund you the charges that were billed to youThe only charges we left are the original shipping and handling costs of $Our terms do clearly state that if you want to avoid the purchase fee and enrollment into the auto ship programYou must call our customer service center before your day trial expiresWe do not have any records of you calling so we did not cancel your account until nowYour account is now cancelled and you will no longer receive any other bottles or chargesIf you have any questions, feel free to call us anytime at ###-###-#### or email us at [email protected] refund should appear within 3-business days.We hope this settles your concern.SincerelyApex Vitality
Hey [redacted] , Thank you for writing to us about your concernWe were able to pull up for your file and can see that you were actually completely refunded by our agents when you called in on January In our defense, the terms of the trial are clearly stated on our website when you order the product and we provided multiple ways to contact our support (email and phone) in the case you need to cancel to avoid the subscriptionIn any case we refunded you as requestedThe refund should hit your account within to business daysIf for some reason you do not receive the refund, please give us a call back and we will take a look We hope that this settles your concern Sincerely Apex Vitality
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It's convenient for them to say it's the wrong businessI went back to the order form link and Apex Vitality and Idaho is the contact us information on that siteThose amounts were NOT what I stated in my original complaintPlease read it againIt was $& $on 6/20/You sell this particular product so how can you say it's not your company to not take responsibility for misrepresenting the purchase in a deceptive way through a direct link on Facebook that does not have a link or state your terms of condition I still request full refund for these amountsSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello ***, Thanks for reaching out to usWe first and fore most would like to apologize for any sort of negative experience with our companyWe were able to pull up your account and have credited you the $which was charged to youThe reason we billed you is because you ordered a day trial of Nutrapal ProbioticsHow our day trial works is as followsYou have days to try the product risk free, if you feel the product is not for you, you must call to cancel within your days trial periodIf you do not call into cancel within your days, you are charged for the product Your refund should take about to business to hit your accountWe hope this is enough to resolve your disputeIf you have any further questions, feel free to email us directly at [redacted] or call us at [redacted] Our support team is open 24/Sincerely Apex Vitality
Hey [redacted] ,Thanks for reaching out to usWe have looked up your file and can see that the charge you are referencing was actually voided the same day you calledDo you still see the charge on your card? If so can you please call us with your bank on the line as we have processed the voidIf there ever was an issue with the refund we can send you out a check but we would have to first speak to the bank to confirm the refund did not make it to your accountAlso on the note of our termsWe did not just randomly bill you, when you signed up you agreed to the terms of the day trial which states that you have days to try our product, if you feel the product is not for you then you have to call in to cancel to avoid being billed for more monthly shipmentsThe terms are there and are visible on both desktop and mobile devicesIf you want us to walk you through where the terms are we can go ahead and do that just give us a callWe hope this settles you concernYou can always reach out to directly at [email protected] YouApex Vitality
Hey, Thanks for reaching outWe apologize for any negative experience you may have had with our companyAre you able to provide the order number? It should be printed on the packageOr at least the name that was on the package so we can pull it up in our system? ThanksApex Vitality
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It actually wasn't clear that I was signing up for the subscription as nothing on the order form gave me notice that I had additional terms and the actual terms were inconspicuous otherwise I would have never signed up for the trialNot to mention I was charged with no new item sent to meBut I thank you for your response and your solutionPlease make sure that the refund is in US dollars and not Canadian as I have seen from the other Revdex.com complaints that you send a canadian check Regards, [redacted] ***
Hey [redacted] , Thanks for your feedbackWe have successfully pulled up your account and are able to see the charges your are referring toWe can confirm that your subscription with us has been cancelled and you will no longer receive any other products or charges from usI have also instructed a customer service rep to reach out to you regarding your refundThey will give you a call and you can discuss your concerns and work out a reasonable refund.If you are not available at the time of the call, you can either call back at 1-844-273-or send us an email at [email protected] Apex Vitality
Hey ***, Thanks for reaching out to usWe have reviewed your complaint and can see that you called us this morningWe offered you a 50% discount and explained the terms that you agreed to when you signed upThe terms are not hidden in linksAs a matter of fact, they are displayed prominently under the checkout pageAlso right above the check out button (the button you have to click to process payment), we mention that you are agreeing to our terms by buying our productRegardless, we are going to make the exception and refund you the remaining 50%Please feel free to go back to the page you ordered from and check out where the terms are placedIt seems that it is not a mattter of the terms not being thereIt has more to do with not reading the terms when you signed up.The refund should take approx to days to hit your bank accountIf you have any further questions, feel free to reach out to us directlySincerely Apex Vitality
Hi ***,Thanks for reaching out to us about your situationWe always want our customers to be satisfied so we are definitely going to help you with this situationHowever, we are having trouble finding your accountWe have searched our database using your name and email provided in the complaint but cannot find anythingIs it possible that you have signed up with an alternate email or name? We would like to credit you the remaining amounts as well as review the phone call between you and our agents to ensure that the representatives are giving our customers the best possible quality in customer serviceIf you can give us a call at ###-###-#### we would like to deal with this matter and settle it as quickly as possible so you can get the remainder of your refundIn the case that you cannot reach us by phone or are unable to call us for any reason, you can email us at [email protected]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact my issuing bank for my credit card and dispute the charges to try to get my money backThank you for responding and appreciate your time Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***,Thank you for reaching out to us and we do apologize that you have not had a good experience with our productFrom what we can see this issue has been resolved on 07-10-when you called in and spoke to one of our representativesWe fully refunded you the charge of $and you should see that credit within a few business daysAside from that, we do want to let you know that our contact information can be found on the bottle of product itselfIt gives your our toll free contact number which can be reached 24/7, as well as our website which can be used to email usThe terms were clear on the website and if you noticed that you still received a confirmation, you should of contacted us immediatelyOur toll free number is attached to the confirmation emailWe apologize that this misunderstanding was unfortunate for you, and we hope that this matter has been settled.SincerelyApex
Hi [redacted] ,Thank you for reaching out to usWe have looked up your account in our database and we can confirm that you placed your order on 08-01-which means you are still well within your trial periodWe have honored your request and have cancelled your both your subscriptionsHowever, we would like to let you know that our terms state that if you do not want to be charged, all you must do is simply call our 24/toll free support center and one of our agents could of helped you with your cancellationWe can also be reached by email, we try to make it as simple as possible for clients to reach usWe hope this settles your concern and if you have any further questions please feel free to email us at [email protected] or call us at our toll free support line : ###-###-####.SincerelyApex
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I did not purchase anything on their website and therefore did not agree to their terms It was an offer that was given to me by a third party for purchasing some other health or fitness item and it simply said free trial and you pay for shipping I did not realize that is how they got your credit card and then they were able to charge for the item which was supposed to be free and then keep charging monthly They are incorrect in their assumption that I agreed to their terms on their website Regards, [redacted]
Hi [redacted] ,Thanks for writting to usWe would first like to start off with an apologyWe are currently pulling up the recorded conversation between you and our agents and we are going to review the quality of the call to ensure that we are giving client's the best customer service possibleWe are going to credit you the $out of courtesy, however our terms are clearly presented and clients are required to call in to cancel if they do not want to be charged once the trial is overHowever, we will make the exception and refund you the full amount of $and you can go ahead and keep the product as wellIf you have any further concerns please feel free to reach out to us directlyWe are open 24/and we are always willing to help our clients out.Tel: ###-###-#### toll freeEmail: s [redacted] SincerelyApex
Hey ***, Thank you for contacting usIt seems we have already addresses this concern on your previous complaintWe actually spoke to your wife over the phone and refunded all the charges that you are disputingWe have attached a copy of the receipts for proofYou should of seen the refunds by nowCan you confirm if you did? Thanks Apex Vitality
Hi ***,Thanks for writting to usWe apologize that you had a bad experience with our companyFrom what we can see you never called in to discuss these charges with our customer service repsWe are actually open 24/now, we will have to update the voicemailEither way, we did refund you the charges that were billed to youThe only charges we left are the original shipping and handling costs of $Our terms do clearly state that if you want to avoid the purchase fee and enrollment into the auto ship programYou must call our customer service center before your day trial expiresWe do not have any records of you calling so we did not cancel your account until nowYour account is now cancelled and you will no longer receive any other bottles or chargesIf you have any questions, feel free to call us anytime at ###-###-#### or email us at [email protected] refund should appear within 3-business days.We hope this settles your concern.SincerelyApex Vitality
As for this, we do not value for the money, we value for the satisfaction of the consumer We will process the refund for the back to the credit card
Hey [redacted] , Thank you for writing to us about your concernWe were able to pull up for your file and can see that you were actually completely refunded by our agents when you called in on January In our defense, the terms of the trial are clearly stated on our website when you order the product and we provided multiple ways to contact our support (email and phone) in the case you need to cancel to avoid the subscriptionIn any case we refunded you as requestedThe refund should hit your account within to business daysIf for some reason you do not receive the refund, please give us a call back and we will take a look We hope that this settles your concern Sincerely Apex Vitality
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It's convenient for them to say it's the wrong businessI went back to the order form link and Apex Vitality and Idaho is the contact us information on that siteThose amounts were NOT what I stated in my original complaintPlease read it againIt was $& $on 6/20/You sell this particular product so how can you say it's not your company to not take responsibility for misrepresenting the purchase in a deceptive way through a direct link on Facebook that does not have a link or state your terms of condition I still request full refund for these amountsSincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***