Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hey [redacted],
Thank you for writing to us about your concern. We were able to pull up for your file and can see that you were actually completely refunded by our agents when you called in on January 31 2017. In our defense, the terms of the trial are clearly stated on our website when you order the...
product and we provided multiple ways to contact our support (email and phone) in the case you need to cancel to avoid the subscription. In any case we refunded you as requested. The refund should hit your account within 3 to 5 business days. If for some reason you do not receive the refund, please give us a call back and we will take a look.
Hello,We have looked into this complaint and we can confirm that the charge for $64.99 was voided when the client called in on 05-19-2015. Attached is a copy of the receipt showing that the charge was never settled (ie. successfully voided). We do apologize for the misunderstanding but the terms of...
the trial are clearly present on our website where the client signs up. We also send out a confirmation email letting the client know it was a subscription. Regardless of this, we have credited the client and their subscription has been terminated. Please let us know if there is anything else you would like us to do.Cancellation #: [redacted]Sincerely Apex
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hey [redacted],
Thank you for writing to us about your concern. We were able to pull up for your file and can see that you were actually completely refunded by our agents when you called in on January 31 2017. In our defense, the terms of the trial are clearly stated on our website when you order the...
product and we provided multiple ways to contact our support (email and phone) in the case you need to cancel to avoid the subscription. In any case we refunded you as requested. The refund should hit your account within 3 to 5 business days. If for some reason you do not receive the refund, please give us a call back and we will take a look.
We hope that this settles your concern.
Sincerely
Apex Vitality
Hello,We have looked into this complaint and we can confirm that the charge for $64.99 was voided when the client called in on 05-19-2015. Attached is a copy of the receipt showing that the charge was never settled (ie. successfully voided). We do apologize for the misunderstanding but the terms of...
the trial are clearly present on our website where the client signs up. We also send out a confirmation email letting the client know it was a subscription. Regardless of this, we have credited the client and their subscription has been terminated. Please let us know if there is anything else you would like us to do.Cancellation #: [redacted]Sincerely Apex