Hey [redacted],Thanks for the feedback. When you signed up for our free trial, our terms which are present on the check out page stated that you have 14 days to try our product. If within those 14 days you feel the product is not for you, you must call in to cancel your subscription. Our call center...
is open 24/7 and our number is printed on the actual product as well as on in a mail slip that we send with each product. We even provide an alternate number in case you call during a busy time and get through our main number. We also sent out a confirmation email when you signed up which also stated this product came with a subscription. If you still have questions or concerns, feel free to contact us directly or email us at [email protected] Sincerely Apex Vitality
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] This company is not telling the truth. The package does not have a business name or number on it, neither did it come with a slip or enclosure. The only thing that came with the very small package was the small product bottle. I had to look on the Revdex.com website to get the contact number. These people are using the name Green Coffee Today which appears on the bank statement. This name belongs to another company and it made it hard for me to contact them prior to coming to this site. My credit union also noted that this was a suspicious activity on my account and called me to notify me. Once I was able to obtain the number from the Revdex.com website, I called and spoke with a rep. I advised her that I did not sign up for any subscriptions, I also advised her that I still have the product trial size and it is still in the original package and that I will be more than willing to return it. The rep. Indicated that we do not do refunds and we have not shipped you anything else. I them asked her why they did they charge my card for something they have not even shipped me and she said you have to pay for the subscription. I advised her to cancel whatever subscription they illegally signed me up for and refund my money. I do not have any product from a sis riptide because they never mailed one and yet they still refused to return my money. They do not send out shipping slips or return envelops for you to return the item. They also use several different names in their attempt to commit fraud. This is a bogus company and they do not have their telephone number listed on the product. I will take a picture of both the envelop and the trial size bottle and send to Revdex.com to validate the fact that this company is lying. They are using a home based scam to get money from people's account. The rep did cancel the order and I can also pull up my phone record to show that I called them immediately upon receiving the suspicious activity recording from my credit union and this company agreed to cancel but denied my request for my refund. How can you charge a person for something that you have not shipped them and not planning on shipping? All I want is my refund and I will pay to return the trial size that they advertised was free and you only pay for shipping and handling. I will pay to return it to them if they will refund my money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This company has promised to pay me back by credit card twice and again by a check now twice with you. I was giving them two full weeks in which to get me the check, it has still not been received.
Hey [redacted], Thanks for reaching out. The terms and conditions are present on our web page when you sign up and you have to agree to them to complete your order. We also sent out an email confirming your purchase. Also when you called us, we tried to explain this to you and you hung up the phone...
without us ever coming to settlement. We attempted to call you back 4 times and you did not answer us. Before refunding we have to confirm with you that your card is still active and confirm your address as well. I will process the refund back to your card, you should receive it back within 3 to 5 business days. Sincerely Apex Vitality
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After another attempted charge from them, my CC flagged it (I never talked to my CC company about this issue at this point) and they froze my CC... because they see them as fraudulent. I spoke to a representative with a very thick East Indian accent and they say they will stop charging my credit card. I still do not trust the company at all and they have their entire process set up to be a scam. Seeing as how I did not even complete the process because I didn't like their terms and they still went forward with the transaction says alot about the company. They are completely set up to take money from people. Regards,
[redacted]
Hi [redacted],Thanks for writing to us, we always appreciate customer feedback. We would first off like to apologize if you felt that the terms of our trial were not clearly written, however we do follow guidelines and mention in multiple places ( on confirmation email, on payment information page) that...
our trial comes with a monthly subscription. To even accept the trial offer you must agree to the terms, so we don't feel it's entirely fair to put the blame on us but we are a business and are main priority is to give customers satisfaction so we are going to help you out. We will start off by crediting you the remaining restocking fee balance ($15) back to your card. Although this is our company's return policy ( also on our terms and conditions) we are going to make an exception and credit you the remaining balance. As far as contact information, we provide our contact email address and contact phone number on the confirmation email that is sent to you. We also provide our website and our contact number on the bottle of product that you ordered. We do understand that you may be frustrated but all our information is visible and is where it's suppose to be. We do apologize in case you did not see it, but it is there. Regardless of the situation, you will credited the remaining $15 and your account has been cancelled as per the conversation with our previous rep. You should see the refund within 3-7 business days.We hope this has resolved the issue and we once again apologize for any inconvenience you may have faced.SincerelyApex
Hello,We reviewed the following complaint and have looking into the client's concern. Upon looking at the client's file, we can see that these funds have actually been refunded upon receiving this complaint. We do apologize for this misunderstanding, however all of our terms are stated on our...
website where the client signs up. It is the client's responsibility to actually read the terms instead of just agreeing to them without even looking. We even let the customer know that this purchase came with a subscription as this was stated on the confirmation email that the client received. Again, we do apologize that this customer felt cheated, but we did everything in our power to let the client know that this was a subscription based trial. On the note of the representative that spoke to the client, we are going to retrain them and let them know they should be more lenient with refunds. We don't feel it's fair that our company is blamed as we could of easily refunded the client if she had called in and spoke to a manager. We hope this has settled this problem and we are going to make further changes to help stop these types of problems in the future .Sincerely Apex
Hi [redacted], Thanks for reaching out to us. We have pulled up your account and reviewed all 3 phone calls that you had with our agents. From what we can see, you were completely refunded everything, including shipping charges. The first refund which was processed on February 4th 2016 was for the...
full amount that was charged to you ($73.43 USD). Please note that due to fluctuations in conversion rate , the amount you received back could differ very slightly from the amount you were charged. You then called us back on February 9th 2016 claiming that you had not received your full refund. Our agents then decided to refund the shipping charge as well which totaled to $5.63 USD. All of these credits should of posted on your account by now. We have included receipts which show that the refunds were successful and processed. At this point we have nothing left to refund you as we have completely refunded every charge that was billed to you. Also, the agents asked you to send in a copy of your billing statement so that we could verify the amount that was refunded to you. You could of blacked out any information that you did not want to share. This is the only way we can verify the refund on the client's end. The only alternative would be to call us with your bank on the line and have them verify the amount. We hope this has resolved your dispute and if you have any further questions or concerns. Please email us at [redacted]@apexvitality.com Thank YouApex Vitality
Hey [redacted],
Thanks for writting to us. We have reviewed your file and can assure you that your account has been cancelled as per your conversation with our customer service rep on February 5 2016. We apologize if the product was not what you expected, but the terms and conditions of our trial...
offer are clearly stated on our website. We also include a confirmation email that states that this trial purchases comes with a monthly subscription. Our policies state that if a client does not call back within their 14 day trial, they agree to accept the purchase fee of $64.99 for the trial bottle. This is similar to any other trial offer found on the internet. In your case, we will make the exception and refund you the $64.99. This is out of courtesy as this actually break's our own policies. You should receive the refund within 3-5 business days although it can take up to 7 business days. If you have any other questions, please contact us directly at 1-844-273-9848 or email us at [email protected].
Thanks
Apex Vitality
Hey [redacted], Thank you for contacting us. It seems we have already addresses this concern on your previous complaint. We actually spoke to your wife over the phone and refunded all the charges that you are disputing. We have attached a copy of the receipts for proof. You should of seen the...
refunds by now. Can you confirm if you did? Thanks Apex Vitality
Complaint: [redacted]
I am rejecting this response because:I am calling to receive my refund like I've asked and I am still continuing to get the same run around and lectured rather then given a solution to my issue. I'm not understanding why I'm being told one thing through emails and voicemails from this company but when I speak to a representative I'm being told that there is nothing they can do.
Sincerely,
[redacted]
Hey [redacted],Thanks for reaching out to us. We have looked up your file and can see that the charge you are referencing was actually voided the same day you called. Do you still see the charge on your card? If so can you please call us with your bank on the line as we have processed the void. If...
there ever was an issue with the refund we can send you out a check but we would have to first speak to the bank to confirm the refund did not make it to your account. Also on the note of our terms. We did not just randomly bill you, when you signed up you agreed to the terms of the 14 day trial which states that you have 14 days to try our product, if you feel the product is not for you then you have to call in to cancel to avoid being billed for more monthly shipments. The terms are there and are visible on both desktop and mobile devices. If you want us to walk you through where the terms are we can go ahead and do that just give us a call. We hope this settles you concern. You can always reach out to directly at [email protected] YouApex Vitality
Hi [redacted],Thanks for writting to us. We would first like to start off with an apology. We are currently pulling up the recorded conversation between you and our agents and we are going to review the quality of the call to ensure that we are giving client's the best customer service possible. We are...
going to credit you the $64.99 out of courtesy, however our terms are clearly presented and clients are required to call in to cancel if they do not want to be charged once the trial is over. However, we will make the exception and refund you the full amount of $64.99 and you can go ahead and keep the product as well. If you have any further concerns please feel free to reach out to us directly. We are open 24/7 and we are always willing to help our clients out.Tel: ###-###-#### toll freeEmail: s[redacted]SincerelyApex
Hi [redacted],Thanks for writting to us. We apologize that you had a bad experience with our company. From what we can see you never called in to discuss these charges with our customer service reps. We are actually open 24/7 now, we will have to update the voicemail. Either way, we did refund you the...
charges that were billed to you. The only charges we left are the original shipping and handling costs of $4.99. Our terms do clearly state that if you want to avoid the purchase fee and enrollment into the auto ship program. You must call our customer service center before your 14 day trial expires. We do not have any records of you calling so we did not cancel your account until now. Your account is now cancelled and you will no longer receive any other bottles or charges. If you have any questions, feel free to call us anytime at ###-###-#### or email us at [email protected]. Your refund should appear within 3-5 business days.We hope this settles your concern.SincerelyApex Vitality
Hi [redacted],First off, we would like to apologize for the poor customer service, but we have reviewed the phone call and we can assure you that our representative did not hangup on you. The call was actually settled and a full refund of $129.98 was issued back to your card on 06-25-2015, the day you...
called in to our support line. We hope that this issue has been settled and you should see the funds back on your card shortly. We also would like to apologize for the misunderstanding, but our terms clearly explained that you would be charged the purchase fee if you did not call in to cancel within your 14 day period which starts the day you order. These terms are printed on the terms and conditions found at the bottom of the page, as well as on underneath the payment information where you type in your card credentials. It clearly states that by ordering the product your are agreeing to the terms. These charges are therefore valid, however we honored your request and refunded you fully. If you have any further questions you can feel free to contact us at ###-###-#### or by email at [email protected]
Hello [redacted], Thanks for reaching out to us. We first and fore most would like to apologize for any sort of negative experience with our company. We were able to pull up your account and have credited you the $64.99 which was charged to you. The reason we billed you is because you ordered a 14 day...
trial of Nutrapal Probiotics. How our 14 day trial works is as follows. You have 14 days to try the product risk free, if you feel the product is not for you, you must call to cancel within your 14 days trial period. If you do not call into cancel within your 14 days, you are charged for the product. Your refund should take about 3 to 5 business to hit your account. We hope this is enough to resolve your dispute. If you have any further questions, feel free to email us directly at [redacted] or call us at [redacted]. Our support team is open 24/7. Sincerely Apex Vitality
Hey [redacted], Thanks for reaching out to us. We have reviewed your complaint and can see that you called us this morning. We offered you a 50% discount and explained the terms that you agreed to when you signed up. The terms are not hidden in 3 links. As a matter of fact, they are displayed...
prominently under the checkout page. Also right above the check out button (the button you have to click to process payment), we mention that you are agreeing to our terms by buying our product. Regardless, we are going to make the exception and refund you the remaining 50%. Please feel free to go back to the page you ordered from and check out where the terms are placed. It seems that it is not a mattter of the terms not being there. It has more to do with not reading the terms when you signed up.The refund should take approx 3 to 5 days to hit your bank account. If you have any further questions, feel free to reach out to us directly. Sincerely Apex Vitality
Hi [redacted],Thank you for reaching out to us and we do apologize that you have not had a good experience with our product. From what we can see this issue has been resolved on 07-10-2015 when you called in and spoke to one of our representatives. We fully refunded you the charge of $64.99 and you...
should see that credit within a few business days. Aside from that, we do want to let you know that our contact information can be found on the bottle of product itself. It gives your our toll free contact number which can be reached 24/7, as well as our website which can be used to email us. The terms were clear on the website and if you noticed that you still received a confirmation, you should of contacted us immediately. Our toll free number is attached to the confirmation email. We apologize that this misunderstanding was unfortunate for you, and we hope that this matter has been settled.SincerelyApex
Hi [redacted],Thank you for reaching out to us. We have looked up your account in our database and we can confirm that you placed your order on 08-01-2015 which means you are still well within your trial period. We have honored your request and have cancelled your both your subscriptions. However, we...
would like to let you know that our terms state that if you do not want to be charged, all you must do is simply call our 24/7 toll free support center and one of our agents could of helped you with your cancellation. We can also be reached by email, we try to make it as simple as possible for clients to reach us. We hope this settles your concern and if you have any further questions please feel free to email us at [email protected] or call us at our toll free support line : ###-###-####.SincerelyApex
Hey [redacted],Thanks for the feedback. When you signed up for our free trial, our terms which are present on the check out page stated that you have 14 days to try our product. If within those 14 days you feel the product is not for you, you must call in to cancel your subscription. Our call center...
is open 24/7 and our number is printed on the actual product as well as on in a mail slip that we send with each product. We even provide an alternate number in case you call during a busy time and get through our main number. We also sent out a confirmation email when you signed up which also stated this product came with a subscription. If you still have questions or concerns, feel free to contact us directly or email us at [email protected] Sincerely Apex Vitality
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] This company is not telling the truth. The package does not have a business name or number on it, neither did it come with a slip or enclosure. The only thing that came with the very small package was the small product bottle. I had to look on the Revdex.com website to get the contact number. These people are using the name Green Coffee Today which appears on the bank statement. This name belongs to another company and it made it hard for me to contact them prior to coming to this site. My credit union also noted that this was a suspicious activity on my account and called me to notify me. Once I was able to obtain the number from the Revdex.com website, I called and spoke with a rep. I advised her that I did not sign up for any subscriptions, I also advised her that I still have the product trial size and it is still in the original package and that I will be more than willing to return it. The rep. Indicated that we do not do refunds and we have not shipped you anything else. I them asked her why they did they charge my card for something they have not even shipped me and she said you have to pay for the subscription. I advised her to cancel whatever subscription they illegally signed me up for and refund my money. I do not have any product from a sis riptide because they never mailed one and yet they still refused to return my money. They do not send out shipping slips or return envelops for you to return the item. They also use several different names in their attempt to commit fraud. This is a bogus company and they do not have their telephone number listed on the product. I will take a picture of both the envelop and the trial size bottle and send to Revdex.com to validate the fact that this company is lying. They are using a home based scam to get money from people's account. The rep did cancel the order and I can also pull up my phone record to show that I called them immediately upon receiving the suspicious activity recording from my credit union and this company agreed to cancel but denied my request for my refund. How can you charge a person for something that you have not shipped them and not planning on shipping? All I want is my refund and I will pay to return the trial size that they advertised was free and you only pay for shipping and handling. I will pay to return it to them if they will refund my money.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This company has promised to pay me back by credit card twice and again by a check now twice with you. I was giving them two full weeks in which to get me the check, it has still not been received.
Hey [redacted], Thanks for reaching out. The terms and conditions are present on our web page when you sign up and you have to agree to them to complete your order. We also sent out an email confirming your purchase. Also when you called us, we tried to explain this to you and you hung up the phone...
without us ever coming to settlement. We attempted to call you back 4 times and you did not answer us. Before refunding we have to confirm with you that your card is still active and confirm your address as well. I will process the refund back to your card, you should receive it back within 3 to 5 business days. Sincerely Apex Vitality
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After another attempted charge from them, my CC flagged it (I never talked to my CC company about this issue at this point) and they froze my CC... because they see them as fraudulent. I spoke to a representative with a very thick East Indian accent and they say they will stop charging my credit card. I still do not trust the company at all and they have their entire process set up to be a scam. Seeing as how I did not even complete the process because I didn't like their terms and they still went forward with the transaction says alot about the company. They are completely set up to take money from people. Regards,
[redacted]
Hi [redacted],Thanks for writing to us, we always appreciate customer feedback. We would first off like to apologize if you felt that the terms of our trial were not clearly written, however we do follow guidelines and mention in multiple places ( on confirmation email, on payment information page) that...
our trial comes with a monthly subscription. To even accept the trial offer you must agree to the terms, so we don't feel it's entirely fair to put the blame on us but we are a business and are main priority is to give customers satisfaction so we are going to help you out. We will start off by crediting you the remaining restocking fee balance ($15) back to your card. Although this is our company's return policy ( also on our terms and conditions) we are going to make an exception and credit you the remaining balance. As far as contact information, we provide our contact email address and contact phone number on the confirmation email that is sent to you. We also provide our website and our contact number on the bottle of product that you ordered. We do understand that you may be frustrated but all our information is visible and is where it's suppose to be. We do apologize in case you did not see it, but it is there. Regardless of the situation, you will credited the remaining $15 and your account has been cancelled as per the conversation with our previous rep. You should see the refund within 3-7 business days.We hope this has resolved the issue and we once again apologize for any inconvenience you may have faced.SincerelyApex
Hello,We reviewed the following complaint and have looking into the client's concern. Upon looking at the client's file, we can see that these funds have actually been refunded upon receiving this complaint. We do apologize for this misunderstanding, however all of our terms are stated on our...
website where the client signs up. It is the client's responsibility to actually read the terms instead of just agreeing to them without even looking. We even let the customer know that this purchase came with a subscription as this was stated on the confirmation email that the client received. Again, we do apologize that this customer felt cheated, but we did everything in our power to let the client know that this was a subscription based trial. On the note of the representative that spoke to the client, we are going to retrain them and let them know they should be more lenient with refunds. We don't feel it's fair that our company is blamed as we could of easily refunded the client if she had called in and spoke to a manager. We hope this has settled this problem and we are going to make further changes to help stop these types of problems in the future .Sincerely Apex
Hi [redacted], Thanks for reaching out to us. We have pulled up your account and reviewed all 3 phone calls that you had with our agents. From what we can see, you were completely refunded everything, including shipping charges. The first refund which was processed on February 4th 2016 was for the...
full amount that was charged to you ($73.43 USD). Please note that due to fluctuations in conversion rate , the amount you received back could differ very slightly from the amount you were charged. You then called us back on February 9th 2016 claiming that you had not received your full refund. Our agents then decided to refund the shipping charge as well which totaled to $5.63 USD. All of these credits should of posted on your account by now. We have included receipts which show that the refunds were successful and processed. At this point we have nothing left to refund you as we have completely refunded every charge that was billed to you. Also, the agents asked you to send in a copy of your billing statement so that we could verify the amount that was refunded to you. You could of blacked out any information that you did not want to share. This is the only way we can verify the refund on the client's end. The only alternative would be to call us with your bank on the line and have them verify the amount. We hope this has resolved your dispute and if you have any further questions or concerns. Please email us at [redacted]@apexvitality.com Thank YouApex Vitality
Hey [redacted],
Thanks for writting to us. We have reviewed your file and can assure you that your account has been cancelled as per your conversation with our customer service rep on February 5 2016. We apologize if the product was not what you expected, but the terms and conditions of our trial...
offer are clearly stated on our website. We also include a confirmation email that states that this trial purchases comes with a monthly subscription. Our policies state that if a client does not call back within their 14 day trial, they agree to accept the purchase fee of $64.99 for the trial bottle. This is similar to any other trial offer found on the internet. In your case, we will make the exception and refund you the $64.99. This is out of courtesy as this actually break's our own policies. You should receive the refund within 3-5 business days although it can take up to 7 business days. If you have any other questions, please contact us directly at 1-844-273-9848 or email us at [email protected].
Thanks
Apex Vitality
Hey [redacted], Thank you for contacting us. It seems we have already addresses this concern on your previous complaint. We actually spoke to your wife over the phone and refunded all the charges that you are disputing. We have attached a copy of the receipts for proof. You should of seen the...
refunds by now. Can you confirm if you did? Thanks Apex Vitality
Complaint: [redacted]
I am rejecting this response because:I am calling to receive my refund like I've asked and I am still continuing to get the same run around and lectured rather then given a solution to my issue. I'm not understanding why I'm being told one thing through emails and voicemails from this company but when I speak to a representative I'm being told that there is nothing they can do.
Sincerely,
[redacted]
Hey [redacted],Thanks for reaching out to us. We have looked up your file and can see that the charge you are referencing was actually voided the same day you called. Do you still see the charge on your card? If so can you please call us with your bank on the line as we have processed the void. If...
there ever was an issue with the refund we can send you out a check but we would have to first speak to the bank to confirm the refund did not make it to your account. Also on the note of our terms. We did not just randomly bill you, when you signed up you agreed to the terms of the 14 day trial which states that you have 14 days to try our product, if you feel the product is not for you then you have to call in to cancel to avoid being billed for more monthly shipments. The terms are there and are visible on both desktop and mobile devices. If you want us to walk you through where the terms are we can go ahead and do that just give us a call. We hope this settles you concern. You can always reach out to directly at [email protected] YouApex Vitality
Hi [redacted],Thanks for writting to us. We would first like to start off with an apology. We are currently pulling up the recorded conversation between you and our agents and we are going to review the quality of the call to ensure that we are giving client's the best customer service possible. We are...
going to credit you the $64.99 out of courtesy, however our terms are clearly presented and clients are required to call in to cancel if they do not want to be charged once the trial is over. However, we will make the exception and refund you the full amount of $64.99 and you can go ahead and keep the product as well. If you have any further concerns please feel free to reach out to us directly. We are open 24/7 and we are always willing to help our clients out.Tel: ###-###-#### toll freeEmail: s[redacted]SincerelyApex
Hi [redacted],Thanks for writting to us. We apologize that you had a bad experience with our company. From what we can see you never called in to discuss these charges with our customer service reps. We are actually open 24/7 now, we will have to update the voicemail. Either way, we did refund you the...
charges that were billed to you. The only charges we left are the original shipping and handling costs of $4.99. Our terms do clearly state that if you want to avoid the purchase fee and enrollment into the auto ship program. You must call our customer service center before your 14 day trial expires. We do not have any records of you calling so we did not cancel your account until now. Your account is now cancelled and you will no longer receive any other bottles or charges. If you have any questions, feel free to call us anytime at ###-###-#### or email us at [email protected]. Your refund should appear within 3-5 business days.We hope this settles your concern.SincerelyApex Vitality
Hi [redacted],First off, we would like to apologize for the poor customer service, but we have reviewed the phone call and we can assure you that our representative did not hangup on you. The call was actually settled and a full refund of $129.98 was issued back to your card on 06-25-2015, the day you...
called in to our support line. We hope that this issue has been settled and you should see the funds back on your card shortly. We also would like to apologize for the misunderstanding, but our terms clearly explained that you would be charged the purchase fee if you did not call in to cancel within your 14 day period which starts the day you order. These terms are printed on the terms and conditions found at the bottom of the page, as well as on underneath the payment information where you type in your card credentials. It clearly states that by ordering the product your are agreeing to the terms. These charges are therefore valid, however we honored your request and refunded you fully. If you have any further questions you can feel free to contact us at ###-###-#### or by email at [email protected]
Hello [redacted], Thanks for reaching out to us. We first and fore most would like to apologize for any sort of negative experience with our company. We were able to pull up your account and have credited you the $64.99 which was charged to you. The reason we billed you is because you ordered a 14 day...
trial of Nutrapal Probiotics. How our 14 day trial works is as follows. You have 14 days to try the product risk free, if you feel the product is not for you, you must call to cancel within your 14 days trial period. If you do not call into cancel within your 14 days, you are charged for the product. Your refund should take about 3 to 5 business to hit your account. We hope this is enough to resolve your dispute. If you have any further questions, feel free to email us directly at [redacted] or call us at [redacted]. Our support team is open 24/7. Sincerely Apex Vitality
Hey [redacted], Thanks for reaching out to us. We have reviewed your complaint and can see that you called us this morning. We offered you a 50% discount and explained the terms that you agreed to when you signed up. The terms are not hidden in 3 links. As a matter of fact, they are displayed...
prominently under the checkout page. Also right above the check out button (the button you have to click to process payment), we mention that you are agreeing to our terms by buying our product. Regardless, we are going to make the exception and refund you the remaining 50%. Please feel free to go back to the page you ordered from and check out where the terms are placed. It seems that it is not a mattter of the terms not being there. It has more to do with not reading the terms when you signed up.The refund should take approx 3 to 5 days to hit your bank account. If you have any further questions, feel free to reach out to us directly. Sincerely Apex Vitality
Hi [redacted],Thank you for reaching out to us and we do apologize that you have not had a good experience with our product. From what we can see this issue has been resolved on 07-10-2015 when you called in and spoke to one of our representatives. We fully refunded you the charge of $64.99 and you...
should see that credit within a few business days. Aside from that, we do want to let you know that our contact information can be found on the bottle of product itself. It gives your our toll free contact number which can be reached 24/7, as well as our website which can be used to email us. The terms were clear on the website and if you noticed that you still received a confirmation, you should of contacted us immediately. Our toll free number is attached to the confirmation email. We apologize that this misunderstanding was unfortunate for you, and we hope that this matter has been settled.SincerelyApex
Hi [redacted],Thank you for reaching out to us. We have looked up your account in our database and we can confirm that you placed your order on 08-01-2015 which means you are still well within your trial period. We have honored your request and have cancelled your both your subscriptions. However, we...
would like to let you know that our terms state that if you do not want to be charged, all you must do is simply call our 24/7 toll free support center and one of our agents could of helped you with your cancellation. We can also be reached by email, we try to make it as simple as possible for clients to reach us. We hope this settles your concern and if you have any further questions please feel free to email us at [email protected] or call us at our toll free support line : ###-###-####.SincerelyApex