Apple Auto Wholesalers of Waterbury, LLC

Again, a" Fraudulent" review filled with nothing but error's and hear say [redacted] 's Grammatical errors show her lack of transparency She's going to contact her" kawyer"...what's that?? Apple Auto has done nothing wrong and tried to help [redacted] Apple Auto is an Extremely Reputable and Credible Dealership, we have millions of referrals due to our returning happy customers! We wish [redacted] the best of luck in the future and we'll be here for all your future vehicle needs! Sincerely,Apple Auto Management

Complaint: [redacted] I am rejecting this response because: apple auto is a shady business to deal with and I CANT BELIEVE THE WAY I AM BEING TREATED. They are calling me a liar but have messages to prove everything that was stated to me. Sincerely, [redacted]

Complaint: [redacted] Still have yet to receive my refund regardless of my credit where is the monies vested I am rejecting this response because: Sincerely, Frank Green

The Only Person fabricating anything here is *** ***Apple Auto stands behind it's prior response

*** *** *** ***
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*** *** *** *** ***ID:***, I am sorry to hear that you had a negative experience here at Apple AutoI apologize personally
for the late response due to computer issues and not receiving Revdex.com e-mails in a timely fashion, that issue has been rectifiedHas there been any resolution made since this complaint was made? I am not sure if you had any warranty or extended warranty to your vehicle which would definitely have an impact on how the service department handled the situationPlease let me know how I can help to change this negative experience into a positive one

Complaint: ***
I am rejecting this response because:
If the business checked their paper work, they should find an invoice from costar financial, with the payoff amountWhat financial institution would give some one a loan when they are already delinquent on an existing loanThe car was damaged when I picked it up, I was told I had to wait while they clean the car, did not happenI was told if needed the tires would be replaced, was not doneThey could.not even put the front license plate bracket on and get the front plate on straightI have picturesI would expect them to deny everything, From what I have read on the Revdex.com website this has happened beforeCustomer beware they are just out to make money and theif customer service is the worst in the industry.
Sincerely,
*** ***

Apple auto stands behind it's prior responseProvide us with a signed" We Owe "stating anything promised after the point of sale and we will be happy to honor that. Anything else that is not documented on a proper we owe document and signed off on for approval by the GM Apple Auto is not responsible forApple Auto Wholesalers

Thank you for businnesWe have reseached your folder And unfortunetly we Have Not found any evidence of a existing trade in or pay off on your paperworkWe also reviewed your file with the *** and with their permission we have closed this complaint Internely. We apologize for any
incovinence this may have caused. Apple Team

*** ***
I am rejecting this response because: I still do not have my paper workYes its been months and I have went to Apple Auto to get the paper work and as I said before it is supposed to be in your archives per management who told me at the time of me coming to Apple Auto how would I know anything about files being sent to archives if I was not told by Apple auto through communicationMy credit has nothing to do with Apple Auto providing me with paper work that should have been given to me appon leaving their place of business after purchasing my vehicleApple auto should get a better filing system so that they can provide their customers with information that is neededAs far as something happening to the vehicle after months It just tells me and my husband that their bumper to bumper check done on all vehicles is not done because who has a transmission problem after six months of purchasing a vehicleI am asking for my paperwork threw the Revdex.com because I sat at Apple Auto for hours and even went in the back with management where u keep your files to find the paperwork (UNPROFESSIONAL)we could not find it and like I said before I was told it is in your archives and that the sales representative Manny B would call me on 12/14/and it is now 12/18/and still no communication from Apple Auto just this response to me because I contacting Revdex.comI know of other customers who have also not received their paperwork from Apple Auto that I know personally who also had to contact Revdex.comThanks for your response but still I have no paperwork if it's such a small issue for Apple Auto management to provide me with what I am asking for why have I not received it? Just send me what I am asking for all of my paperwork!!!
Sincerely,
*** ***

Dear *** ***Thank you for your interest on buying a car from our locationsAfter carefully reviewing your fileWe are working with your Credit card /Dbit card company reverse your chargeThere are reasons why you have not received your refund as of Aug 24th First, Once you notify your
credit card company of a dispute this matter is now in the hands of the credit card company Apple Auto agrees to not Re-dispute the charge all togetherAs soon as we hear from the bank Apple Auto will agree not Re Dispute the chargeSecond, it will take five to seven business days to get back to your card being its a debit card. Thank you for the opportunity to earn your business and best of luckIf you have any further questions please feel free to contact us at anytime. Warm Regards,Apple Auto Management

Hello There,Thanks for you businessAfter reviewing you file, we have found that you DO have a warranty that is active in your carWe would like to invite you to our dealerships service dept and maybe we can contact the warranty company together, to address any concern or
questions you may have about your vehicle.Also, your warranty is valid in all lower States in the U.SIf you wishYou can take your car to another service department of your liking or even the factory dealership for them to look at your concern.We are here to Help in any way possible.Best Regards Apple Team

Good Afternoon,First of all, we advised the customer that the vehicle is sold as is, no warranty implied pursuant to CT law, *** at that time advised us he is a tech at a Volkswagen dealer in Meriden and was advised that there was possible issues with the carHe said it wouldn't be an issue
because he works on ***s and would be able to fix it himselfAt that time we gave a day, mile limited warranty which is NOT required from us, as that is an "as is" saleWe did fixed multiple items on the carThe situation was made aware to *** and *** who purchased the vehicleIt is a *** *** *** which should have stayed an "as is" sale, but we gave a limited warranty anywaysI am not sure how you feel bullied and that we are unprofessional and unethical....but if you would like to speak with me, I am more than happy to have a conversation with you to help in any way that I can within the company policy. Thank-you

Complaint ID#: *** Company Name: apple auto wholesalers Company Contact Name: *** *** Company Contact Phone: *** *** Company Contact Email: *** Consumer's Name: *** *** Revdex.com Staff Member (if you know): *** ***
Complaint Information: The reason why Mr *** deal wasn't finalized by the bank is because, once the bank received the contract that Mr*** has signed and the credit information that Mr*** provided the bank conducted their own investigation and did not feel comfortable granting Mr*** with an automobile loanNo other information was provided to Apple Auto Wholesalers regarding the return of his contractAt that time, the Apple Auto finance team immediately got an new approval for Mr*** with a different bank with new terms and conditions at which Mr*** did not acceptThis left Apple Auto with no choice but to null and void the entire transaction and offer Mr*** his trade back to himUpon Mr*** receiving his trade back, his spoiler had fallen off due to extreme rust and multiple attempts to repairMr *** trade was in such a poor condition and very old upon Apple Auto receiving it.Apple Auto has pictures of how rotten and rusted out the screws were that were supposed to support Mr *** spoilerApple Auto had nothing to do with the spoiler falling off, again due to extreme rust and such poor condition that the vehicle and the rusted out stripped and broken mounts on the back of his vehicle where the spoiler was supposed to be were in prior to Apple Auto even taking the vehicle in on tradeAlso, Mr*** is currently in possession of one of Apple Auto's Dealer PlatesIf we do not have thE dealer plate back in our possession at the dealership by the end of business day today, with his proof of Mr *** emissions for his trade Apple Auto will have no choice but to report this plate as stolenWe have made multiple attempts to try and reach Mr*** regarding this matterMr*** does not respondregards, Apple Auto Wholesaler's Management team , Sent on: 4/29/11:49:AM

Complaint: ***
I am rejecting this response because:
I purchased a car March of this year and no I was not happy and I am not sending not saying things the car kepted messing up and they tried to get me to settled tiger all my money backwrote a check for but said was sales tax it's no way it was that much and I also still have the paper work which you can clearly see that my last name was forged and also they lied to the bank said I put down more than I did as well I will be contacting my kawyer because is a lot to lose and I went there back and forth trying to get my stuff right and that's why I brought the car back for one two the payments was over my head when j said I can only pay nomore than 400
Sincerely,
*** ***

I put a down payment on a caronce I received the report on the vehicle I found out that it was in an accident and I no longer wanted the vehicleThey will not answer my calls and keep ignoring meThey keep saying they cant identify me and won't discuss these mattersNo one will call me back and its frustrating

Apple Auto stands behind it's prior responseAnd this customer must have been talking to a different dealership?? Apple Auto does not have any files or anything what so ever called, "Archives" All customers receive all their paperwork at point of saleApple Auto Wholesalers

Complaint: ***
I am rejecting this response because: They have yet to do anythingThey have contacted me and made the promise to complete what is owedHowever, the scheduled day which was May 2, did not
work for my scheduleI was told that were to busy to look at my car this week so, so they will pick up my car May 9, to complete the workWe will see if this occurs.
Sincerely,
*** ***

This customer has been taken care ofThere was absolutely need to contact the Revdex.com FOR SOMETHING THAT WAS TAKEN CARE OF BEFORE SHE SUBMITTED THIS!!!!

Hello ThereWe have requested a full review of your folder and depositsOur team will do all it can to resolve this issueOur Apologies if this caused any incovinenceIn the meantime please foward your receipts for the given to us. If you have any questions please call Marcy L*** at
*** *** ***Thanks Apple Team

Complaint: ***
I am rejecting this response because: I did
leave very happy, but returned days laterMy car has been to apple auto countless times l, for the same issues, each time they told me the car was fineThen the car began shutting off on me, and not starting once shut off, for hoursI brought the car to pep boys, they kept it for a weekThen they suggested I bring it to a chrysler dealership I did, I lt stayed there for weeksThey called me and told me that the warranty company would not cover further diagnostics, and asked me to pick it upI have all my paperwork from these companysAnd have spoken to apple yesterday and today and am currently waiting a call backSincerely, *** ***
Sincerely,
*** ***