Aqua Drill, Inc.

This complaint is that the ordered headphone(worth $329, order#***) never arrived at my homeI placed this order on Oct 2ndThe confirmation email claimed it would be shiped on 10/5, but I got no update until I emailed them on Oct 12thOn Oct 12th, their email claimed that it would be delivered on Oct.14thOn the morning of Oct 13th, I was surprised to find out that Fedex updated this expensive headphone as delivered without signature requiredHowever, I didn't see that shipment after coming home from workI immediately called Fedex and reported the lost package, and checked with neighboursHowever, it's no where to be foundThen I called and emailed Buydig, and they started an investigation on Oct 14thNow more than one week has passed, and they still didn't reship the item or issue a refund

Ordered a set of headphones which where to 30% cheaper than buydig.com peersThese headphones were sold as newHowever, when I received them, they were absolutely returned as opened or usedI submitted a review to their site and they chose to not post it

HORRIBLE SITE AND CUSTOMER SERVICE! they advertised a Google Wifi for a black friday price, then canceled orders! No explanation and all they offered was a measly $off coupon DON'T order from this site, you'll just be disappointed!

Bought an item from buy dig on 11/25/Was told that the item will be delivered in daysI have been calling their customer service regarding the status of the product delivery almost every week for the past weeksFor the first weeks I was told that they are expecting a shipment of the product in their warehouse shortly and will ship it to me asapFor the past weeks the customer service told me that they will investigate and call me backBut I never received a single call from themI called again today (01/04/2017) and they told me they have shipped the product but it has been lost in the transit, which is a complete LIE because fedex tracking never showed me that it left their warehouseFinally, they are telling me to cancel the order because they don't have the product anymoreHowever, they still continue to advertise the product on their siteHORRIBLE HORRIBLE SERVICE

It is about flase advertisement for Buydig.com selling business in *** I had ordered a Laptop computer because of the advertisement of the seller post in ***.Item is Asus Transformaer TP200SA-UHBF laptop.I received a different but very similar model T200S The laptop should have GB Ram and GB hard drive, instead item received only have GB Ram and GB hard drive I contact times and call their customer service times finally they offer either return item and get a full refund or if I agree they will refund $USD and I can keep the laptop I sellect the refund and keep the laptop offer The deal accepted on 8/20/I request for confirmation of email notice Till today 8/23/received no notisce yet Call them again no respond Email them, return email said look into it on 8/22/ That's why I decided to file a comlaint

I purchased a Samsung 40" TV I received it within days It was super easy to install My husband is out of town and I am not technically inclined but I was able to put it together and set it up in minutes Love the picture I am very pleased

I do NOT give out my phone number so don't call pleaseI purchased a pair of hard drives from buydig.com about 3-30-They contacted my bank on 3-31-to get an authorization for the sale and RECIEVED it from *** *** *** with NO problemsThis authorization GUARANTEES them any amount of funds from my account at anytime they desire to remove itI can NOT use the funds as it is reserved for themI have patiently been waiting for two weeks and NOTHING has been delivered, no email has been sent to me explaining a delayI have called them or more times and get transferred to a voice mail never a person that can give me an answer to the problemI needed this a long time ago and am losing money everyday its not hereIf they cant deliver I need them to remove the authorization and free up the funds so I can get this somewhere elseJust to be clear the funds are sill lin my bank account, but I cant use them as they are already authorized to be wired to Buydig.com at anytime

Ordered a camera and lens bundle at a promotional price but later received a cancellation email two days later saying "one or all of the items that you have ordered are not currently in stock" so the order was cancelledThis is just a plain lie because this company did not want to honor their sale priceI checked each and every item in my order and all of them are currently in stock individuallyThey are all very popular items, it's highly unlike any vendor in this photography business will be out of stock on these items anyway, and even they are not in stock right now, they will be restocked anywayI can now still place orders if I am willing to pay a much higher price to purchase individually instead of the bundleSo they are clearly just lying about the real reason of cancelling my order, which is they just did not want to honor that sale price any moreI called them about this, and was told nothing can be done now because they already cancelled the order for me (without my co

On March I placed an order on ebay for a turntableThe next day I received a voice mail stating that you needed a physical street address for deliveryI couldn't make out the phone number due to bad service so I went on ebay and sent a message with the correct address(I'm not sure why the order was allowed to be placed with a POBox if it has to have a physical address to ship.) The day after that I got an email stating the order had been cancelled due to incorrect delivery addressI looked up and found the phone number for customer service and calledI spoke with a very rude man named Greg who stated basically that ebay doesn't update and they never got my message with the corrected address and it was too late to place the order but my money would be returned within the hour and I could reorderIt didn't happen that way at allI waited days (with a few phone calls to buydig who kept telling me it will go in today) and my money was finally returnedSo I went ahead and placed the order again on ebay on Sunday the 19thWell, so far, days later, that order is just sitting without being shipped! The problem I'm having is that this was supposed to be a birthday present for my son whose birthday is TOMORROW! I have called at least times as well as sent many many emails to get some satisfaction with this but no one seems to care or is taking me seriouslyALL the responses I've received have been so rude and just giving me a runaroundI'm so very disappointed at this point and not sure what to doObviously this will not be here by tomorrow even though yesterday when I called I was assured that it was going out yesterday and would be here by FridayI've never had such frustration with a company in my entire lifeIt feels unfair and I feel I'm being singled out for some reason and definitely being lied toAt the very least it's not showing very good ethics and responsibility on their partI just want my son to have a gift on his birthdayLesson learned buydig...never, never again

I order a *** * Drone on 5/7/They gave me a *** tracking numberIt said Delivered on 5/11/I never got the DeliveryBuydig said they would contact ***So they got back with me and said *** said that it was delivered so they could not help me anymoreI still to this day 6/18/have not gotten my packageI do not know if it was stolen or whatI though a company was responsible for a package being delivered to the correct personSo now I am stuck paying over six hundred dollars for something I do not haveThis company has very poor customer service and very poor communicationBuyer beware stick with a reputable online store with great customer service like ***Lessen learnedDo not be cheap

They falsely described an iMac I purchased on their ebay storeIt turns out that the iMac I purchased was known by Apple to have had the same issues the previous year in Dallas, TXThey listed as being refurbished to manufacturer's standard and was in perfect working orderThey would not, though past days, do anything to compensate my $business investment lossTerrible business! Do not purchase from them

It was the first time I used Buydig and has to say I am not happy the way they dealt with my situationOrder cancellation is not a big deal and happens all the time with all merchants, but in this case, it was very unusualI made a purchase of about $for a luggage set which seemed like a good deal, and my credit card was charged immediatelyThe credit card balance also went to posted (within a day or two), that means they kept my money for days, only to tell me at the end that the order was canceled when it was supposed to be deliveredIs this how they do business? I was waiting for those items for my trip the following weekAlso they informed me, the credit card refund will take another business day to show up!
I shop online all the timeAlmost all vendors such as Amazon do not charge your card until they ship, or at least keep it in pending state, and never had an order canceled after charging the credit cardLater I found out on a public forum that they did the same thing to other shoppers tooI just realized, if they do this to customers for about $on average by offering too good deals, they get to keep about $million dollars free for daysAre they scamming? Some one should investigate!

I've ordered several products over the last two years, and have had mostly positive experiencesThe return policy is very generous, and returns have always been uncomplicated for meThe only sonegative experience I had was with an order that I did not receiveWasn't the fault of the vendor but the delivery service, thoughStill, the vendor didn't care to file a claim with the delivery service, even though I repeatedly asked them toEventually I got reimbursed by the vendor, but only after some persistent harassing from me, which was a bit of a let-downI'll detract star for thatIn the end, I'm still a satisfied customer and wouldn't hesitate to buy again

Misrepresentation of cost of Item purchasedBuyDig, was more than willing to charge me for the product I orderedThen the item was pulled back and repriced increased by $Still have not returned my moneyI will never do business with them again

Buy Dig just "cancelled" my order, no explanationTook them several to even respond spite using Google checkoutThey also used my first user discount coupon which I can't seem to get back nowI do not recommend

I purchased an item from Buydig on July 10th, and I received it on July 12thI initiated a defective product return on July 13thBuydig.com has not refunded me for the defective product they received on July 28thI was told on July 28th to allow 2-business days for a return to be processed, and it has been business daysCorrespondence with Buydig customer service on July 14th indicated I will receive a refund for the purchase price of $and the shipping price of $I have followed up with customer service times since July 28th, and and as of August 18th my bank shows no refund posted to my accountAny credits posted to my bank account reflect immediately

Ordered Luggage from this company in a rush for a tripLuggage came just as expected, and ahead of the expected delivery timeThe email with the tracking came within one day!!

I place an order on their website which number is '***' and it was delivered on 10/25/2017.The package was signed for MDB whom I didn't know.Then,I contact the customer service for help,but they refused to help me solve the problem

Hi,
I'm an Army Active Soldier and currently stationed to KoreaI created an account of Buydig with my military address, APO AP and bought a computer monitor from Buydig via online on Feb My address was confirmed to US address when I created an account of Buydig but I just received an email from Buydig that my order has been cancelled because my address is not an US address I think Buydig has cancelled my order without any valid reasonThank you for reading my complaint

I've ordered several products over the last two years, and have had mostly positive experiencesThe return policy is very generous, and returns have always been uncomplicated for meThe only sonegative experience I had was with an order that I did not receiveWasn't the fault of the vendor but the delivery service, thoughStill, the vendor didn't care to file a claim with the delivery service, even though I repeatedly asked them toEventually I got reimbursed by the vendor, but only after some persistent harassing from me, which was a bit of a let-downI'll detract star for thatIn the end, I'm still a satisfied customer and wouldn't hesitate to buy again