Aramark

As stated in previous response, liability could not be accepted and the claim was appropriately denied as our investigation disclosed that this accident was caused by an oncoming semi-truck, which made an improper/unsafe turn, forcing our insured to take evasive action leading to the collisionPlease be advised that the police report, which includes statements from both drivers, the Insured and the Complainant, confirms that the semi-truck was the proximate cause of this loss All rights and defenses are reserved and none are waived or invalidatedTell us why here

This alleged 12/25/loss was reported to this Company on 12/26/by the Complainant Insured, who claimed that while he was driving he was involved in a loss with a phantom vehicleThe Complainant Insured was advised that a police report was required. The Complainant advised the Company
that he did call the police immediately after the loss and that the police came to the scene of the accident. However, on 01/04/17, the not on scene police report was received revealing that this alleged loss was not reported to the police until three (3) days after the alleged occurrence. Therefore, the Adjuster requested for the Complainant to submit documentation proving the initial contact with the police which the Complainant Insured was unable to provide Due to the Insured’s failure to file the police report immediately, the claim was appropriately denied based on the Insured’s breach of policy condition requiring Insured’s Duties in Event of Loss.Furthermore, this Company had numerous conversations with the Complainant and his wife throughout the entire claim process, in which they were fully informed of the claim’s progress and required documentation necessary to properly evaluate the claim. This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim and the claim was properly denied.All rights are reserved and none are waived or invalidated

Photos were submitted by the Complainant on 1/3/17, however it must be noted, that to date we have not received any cooperation from our Insured to facilitate a proper investigation of this matter including verification of the identity of the driver and the loss circumstancesThis claim was appropriately denied and letters were mailed to the Insured and the Complainant ClaimantThis complaint is without merit as the Complainant was made aware of the claim’s statusAll rights are reserved and none are waived or invalidatedTell us why here

This is a complaint under a private passenger physical damage and liability policy filed by the Complainant Insured who has been referred on numerous occasions, via telephone and U.Smail, to an inspection facility, where the vehicle damages must be inspected and photographed. However, to
date he had failed to comply with the Company’s request, therefore prohibiting processing of his claim. All rights are reserved and none are waived or invalidated Tell us why here

Complaint: ***
I am rejecting this response because:lol you can't tell me how I was treatedAlso as a company you telling me how I was treated is not seen the customer side or saying the customer is always rightwhen my policy with UP I will be happily to take my business elsewhere where I am treated right and there's great customer serviceYou get what you pay for
Sincerely,
*** ***

Please be advised that a settlement offer was forwarded to the Complainant Insured with a request for her repair shop choice, more than two (2) months ago. On 11/29/she notified the adjuster that she would have the repairs done at one of the Company’s preferred repair facilities and
the settlement payment was issued. Once the vehicle was brought to the shop and torn down, substantial additional loss related damage was found and a supplemental estimate deemed the vehicle a total loss. Subsequently, the Complainant was notified to return the original payment and provide the Company with her finance company’s information in order for a letter of guarantee to be processed and total loss payment to be issued In regard to the Complainant’s injury claim, she was advised that this Company had not received the completed Medicare form and the entire series of medical records and invoices This complaint is without merit as there was no delay attributable to this Company

Complaint: ***
I am rejecting this response becauseI have received received any forms regarding my medical ckackajms I was told to send All the bills in and I scanned and emailed all bills Regarding my vehicle I finally heard from someone in the claims office yesterday to tell me that they have dimmed my vehicle a title loss and stated that was determined since the 12th and no one called or reached out to me along with that I called the body shop and they also confirmed they were not made aware of this u til yesterday to me it seems that you would rather deem the vehicle a total loss then pay to fix it I even spoke with the approved body shop and they do no agree with the decision
Sincerely,
*** ***

Repairs to the Complainant’s vehicle were authorized less applicable deductions, including premium owed due to the usage of the vehicle for what qualified as business/occupational purposes this was not disclosed on the signed application of insurance and would have required a higher premium
rate. The Insured had been informed that she can have the vehicle repaired at one of the Company’s preferred body shops or a body shop of her choice per the Company’s agreed price

Please be advised that the Complainant Insured was advised on numerous occasions via telephone and mail of the documentation necessary to complete the investigation.  It was not until 1/4/18 that the requested documentation was provided allowing the Company to conclude the matter. ...

 A denial letter was issued the same day based on the policy exclusion and the Complainant was informed of the Company’s position via telephone and mail. This complaint is without merit as the Complainant and her agent were informed of the status of the claim and the denial of coverage.   All rights are reserved and none are waived or invalidated.

Complaint: [redacted]
I am rejecting this response because:
The reason that the insured crashed into my vehicle is irrelevant. He caused the collision between our vehicles and is therefore liable for damages. 
Sincerely,
[redacted]

This is a complaint under an [redacted] private passenger liability policy filed by a representative of [redacted] Collision, the repair facility for the third party Claimant who resides in [redacted]. Payment, based on the preliminary estimate of $821.97, had been issued to the third party Claimant and...

customer of [redacted] Collision. It is outside of this Company’s control why the Claimant did not pay the repair facility, as alleged in the complaint. A general release form for the additional damages was mailed to the Claimant for signature. Once received, an additional payment for $803.27 will be issued.   This complaint is without merit, as the payment issue appears to be between the shop and the Claimant, and not this Company.   All rights are reserved and none are waived or invalidated.   Tell us why here...

Our investigation, including a recorded statement, disclosed that the Complainant was involved in an accident on 11/18/2014, which was not disclosed on the application of insurance.  The application of insurance requires all accidents and/or violations within 36 months prior to the...

application’s date be disclosed to the Company. Had this information not been misrepresented the Company would not have accepted the risk or would have charged a higher premium rate. Please be advised that the Adjuster confirmed with the Complainant’s agent, [redacted] that no accident and/or violations were disclosed when the policy was purchased.Therefore, this Company exercised its option to declare the policy null and void.  The Complainant was advised that the premiums paid are to be returned by the producer Complainant’s agent. All rights and defenses are reserved and none are waived or invalidated.

Complaint: [redacted]
I am rejecting this response because: I am unsatisfied with the business and there is no resolution at this time.
Sincerely,
[redacted]

This complaint was filed by a third party Claimant who was involved in an accident with our Insured’s vehicle.Numerous attempts were made to contact the Insured via telephone, regular and certified mail to clarify a coverage concern to no avail. Due to the Insured’s failure to cooperate and clarify...

details of the accident, the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice, Assistance and Cooperation.This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim.All rights are reserved and none are waived or invalidated.

This complaint was filed by a third party Complainant who was compensated by and is represented by his own insurance carrier, State Farm Insurance.   This accident involved multiple parties and damaged property.  Our investigation, including statements from our Insured and a witness,...

disclosed that the driver of the other third party claimant’s vehicle, [redacted], made an abrupt, unsafe lane change into our Insured’s lane of travel and was the proximate cause of the loss.   Therefore, the claim was appropriately denied.     All rights and defenses are reserved and none are waived or invalidated.

This complaint was filed by a third party Claimant who was one of
multiple parties involved in an accident with our Insured’s vehicle.
Numerous attempts have been made to contact the Insured via telephone
and mail to clarify coverage and the details of the loss, to no avail.
There is...

also a concern regarding the exhaustion of policy limits.  To date we are still waiting on estimates and
photos from two individuals and subrogation packets from two carriers.
This complaint is without merit as the Complainant has been aware of the
claim’s status throughout the claim.
All rights are reserved and none are waived or invalidated.

Please be advised that this Company had numerous conversations with the Complainant, in which she was advised of pending relevant coverage issues in relation to the claimed loss.  To date, the Company is still in the process of securing requisite information from the Insured. All rights and...

defenses are reserved and none are waived or invalidated.

This complaint was filed by a third party Claimant who was involved in an accident with our Insured’s vehicle. Numerous attempts were made to contact the Insured via telephone, regular and certified mail to clarify a coverage concern to no avail. Due to the Insured’s failure to cooperate and...

clarify a major coverage concern, the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice, Assistance and Cooperation. This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim. All rights are reserved and none are waived or invalidated.

Please be advised that the claim involved coverage concerns, which required an additional investigation. Upon completion of the investigation and receipt of the Illinois Traffic Crash report, a settlement offer was forwarded to the Complainant for the value of her vehicle to conclude the matter....

Upon receipt of the guarantee of title from the Complainant’s Lien holder the payment will be issued. In addition, the Complainant was kept fully informed of the claim’s status throughout the claim process which was handled promptly and was completed within less than 30 days. Tell us why here...

This complaint was filed by a third party Claimant who was involved in an accident with our Insured’s vehicle. The driver’s name and facts of loss were not provided in the [redacted] Police Department Incident Report. As confirmed by the Complainant, numerous attempts were made to contact the Insured...

via telephone, regular and certified mail to verify the driver of the loss vehicle and the loss circumstances, however all were to no avail. At this time, we are not in a position to process this claim due to the Insured’s failure to cooperate and provide necessary claim information. At no time was the Claimant advised that the claim would be closed in eight (8) days or “oh well! that one of our insurer hit you we caint get her to response”. This complaint is without merit as the Complainant was made aware of the claim’s status throughout the claim. All rights are reserved and none are waived or invalidated. Tell us why here...