Aramark

Upon
completion of our investigation, a settlement offer for the full amount of the
damages claimed was made to the Complainant.   Upon receipt of the signed release a check will be
issued to conclude this matter.

This complaint was filed by a third party Complainant.   Liability could not be accepted and the claim was denied as our investigation disclosed that the Complainant failed to maintain a proper lookout and rear ended our Insured’s stopped vehicle.   The Complainant is correct in that he...

was informed that we were also investigating a coverage concern.   All rights and defenses are reserved and none are waived or invalidated.

Our investigation disclosed that the Complainant Insured used the 1985 Ford F250 for business/occupation purposes at the time of the accident, which is specially excluded from the Insured’s policy of insurance with this Company. The claim was accordingly denied and denial letters were forwarded to...

the Insured. The claim was handled properly and the Complainant was aware of the coverage denial. All rights and defenses are reserved and none are waived or invalidated.

The inspection facility, which has been provided on numerous occasions to the Complainant, is as follows:                         [redacted]
[redacted]
[redacted]
[redacted]   All rights are reserved and none are waived or invalidated. Tell us why here...

The Complainant Claimant had already been compensated for the vehicle damages by her own insurance carrier.  Upon receipt of the Complainant’s insurance carrier’s subrogation proofs the claim was denied due to conflicting and misleading information provided to the Company in relation to the...

claimed loss.  The denial letter was forwarded to the Complainant Claimant’s Insurance Company since they had made payment to repair the Complainant’s vehicle. The claim was handled properly and the Complainant was aware of the related investigation necessary to conclude the matter. All rights and defenses are reserved and none are waived or invalidated.

Complaint: [redacted]
I am rejecting this response because: I paid for services and my claim was not paid. I therefore would like my money back. It defeated the purpose of obtaining Insurance when the company won't pay for my claim. Just give my money back. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My insurance company did not compensate me for damages caused by their insured. I paid my deductible, however, it seems as though it's my fault your insured had issues with you and your company at my expense. If premiums were paid and they're still covered under a policy owned by your company with the accident being your insured fault. How are you not liable to repay my insurance company as well as myself. Police report filed, and how the heck would I know to get in contact with you? 8months for your company to deny a claim for failure of cooperation on your insured behalf? extremely fraudulent! Nor have I received anything in writing regarding this. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I reject American Freedom Insurance's finding as far as me being charged $350.00 for using my vehicle for work, as I have sworn in four separate recorded interviews given by them that I have not ever used my vehicle for work only to get me to and from work which can be verified by my employer [redacted] located in Hazel Crest, IL.  My client's use Pace transportation for all their travel needs, therefore their shouldn't be a charge for me using my vehicle for work.  Also when I purchased my vehicle I was not employed this was June of 2015, I didn't began working til December of 2015.  Also the fact that I just received the check for repairs a week ago (5/6/2016) because the check was sent to my physical address instead of my PO Box which is what I have on file with Northwest Insurance Company .  Originally iI was told that it would take from 24 to 48 hour's for approval to be given to the repair shop to do the work , only it took approximately 10/weeks to get that approval, as a result of these delays I've spent over $1,800.00 in car rentals, of which I'm only going to be reimbursed $900.00, I'd like AFI to pay to me the difference of those car rentals in the amount of $900.00, since this was a result of the delay in giving consent for repairs to be done.
Sincerely,
[redacted]

As confirmed by the Complainant in the Customer’s Statement of the Problem, the Complainant’s vehicle was stolen when it was left running with keys in the ignition while unattended.  This is specifically excluded from the policy of insurance with this Company.  Consequently, the claim...

could not be honored and was properly denied. In the complaint the Complainant stated: “…they tell me I didn’t even have rental insurance on a full coverage policy…”  Please note that the Complainant did not have rental reimbursement coverage with this Company.  The Complainant also erroneously stated: “…nowhere in my policy it says anything about them denying the claim on anything…”  Please note that the policy of insurance contains coverage information, including conditions and exclusions, and specifically addresses under what conditions coverage would be afforded. All rights and defenses are reserved and none are waived or invalidated.

Initial Business Response /* (1000, 5, 2015/08/04) */
Our investigation, including recorded statements, disclosed that the Insured was delivering newspapers at the time of the accident, which is specially excluded from the Insured's policy of insurance with this Company. The claim was accordingly...

denied and denial letters were forwarded to the Insured and the Complainant Claimant.
The claim was handled properly and the Complainant was aware of the coverage concern and the related investigation necessary to conclude the matter.
All rights and defenses are reserved and none are waived or invalidated.

Hello [redacted], My name is Karen P[redacted], I am the Sr. Director of Customer Service at Aramark. I received your concern from the Revdex.com (Id# [redacted]) regarding the delay in your shirt order from my company. I tried to call you at the [redacted] number but I understand you are at work and...

I didn’t want to intrude by calling you on your cell phone. Hopefully I can help via e-mail. Please let me start off by apologizing for the experience you had with Aramark and especially in my Call Center. I was very concerned when I heard one of my representatives told you it would be 7 weeks for us to process your return. Our normal lead-time once we receive back a non- personalized item is approximately 7 business days. Do you happen to remember who you spoke to so we can re-educate the representative on lead-times? If not I will try and track down the call. The order you returned ([redacted]) was received in our warehouse on 2/21 and was shipped back out on 2/23 via [redacted], tracking number [redacted] According to [redacted] as of 7:43 am it was on a truck to be delivered today (see below tracking information). If you have the time please let me know once you have the garment in hand and if everything has meet expectations. If you want to discuss anything further my cell phone number is [redacted], feel free to call me at your convenience I am in the Eastern Time Zone. Thank You Karen P[redacted] | Aramark | Senior Director | Customer Service | Uniform Services [redacted] | [redacted] All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies. PLEASE PRINT RESPONSIBLY

This complaint was filed by a third party Claimant who was involved in an accident with our Insured’s vehicle.Numerous attempts were made to contact the Insured via telephone, regular and certified mail to clarify a coverage concern to no avail. Due to the Insured’s failure to cooperate the...

Company has also been prohibited from verification of the facts of the accident and the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice, Assistance and Cooperation.This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim.All rights are reserved and none are waived or invalidated.

Please be advised that a settlement offer was forwarded to the Complainant Claimant, more than two (2) months ago, and was subsequently re-mailed and emailed to him for signature.  As discussed with the Complainant, upon receipt of the signed release a check will be issued to conclude this...

matter.   This complaint is without merit as there is no delay attributable to this Company. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our investigation disclosed that the alleged hit and run loss was not reported to the police immediately. Due to the Insured’s failure to file the police report immediately, the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice and Insured’s Duties...

in Event of Loss.Furthermore, every person in this Company treated the Complainant professionally and courteously throughout the entire claim process.This complaint is without merit as the Complainant has been aware of the claim’s status throughout the claim.All rights are reserved and none are waived or invalidated.

As stated in our prior response, upon completion of the claim’s investigation the repairs to the Complainant’s vehicle were authorized less applicable deductions, including premium owed due to the usage of the vehicle for what qualified as business/occupational purposes. This was not disclosed on the signed application of insurance and would have required a higher premium rate. The premium owed was calculated from December, which is when the Complainant started to use the vehicle to travel to multiple job locations. Please be advised that the Complainant was appropriately advised that her policy with American Freedom Insurance Company did not provide rental reimbursement coverage. However, in a good faith effort to resolve the matter and assist the Complainant an exception was made and a check for 10 days of basic rental was issued to the Complainant. Tell us why here...

Our investigation disclosed that the driver of the loss vehicle had a suspended license at the time of the loss. Due to policy exclusions the claim was properly denied. Contrary to the Complainant’s statement, the Company was not aware of the suspension of the driver’s license.The complaint is...

without merit as the claim was properly denied,  per the policy exclusions.All rights and defenses are reserved and none are waived or invalidated.

Please be advised that this Company had numerous conversations with the Complainant, in which she was advised of the items pending to process her claim.  All necessary documentation to settle this claim was not received until 12/10/15.  The allotted medical pay coverage in the amount of...

$1000 has since been issued to the Complainant.

I asked Vermillion Pest Elimination to inspect my crawl space because I had a termite scare. They called within 24 hours of my request and set up an appointment. They discussed my situation in a friendly and professional manner. I was told I had no termites and needed no work done on my crawl space except to replace my vents because they didn't seem to be closing properly. I may ask Vermillion to install new ones. Even though they did no major work this time, I would feel good about recommending them to a friend.

As stated previously, the claim was appropriately denied based on the Insured’s breach of policy conditions requiring Notice, Assistance and Cooperation.All rights are reserved and none are waived or invalidated.