Arbonne International LLC

I am an Arbonne Interdependent Consultant, I purchase only for myself and haven't made a business of the products I received an email asking me to 'Let’s complete your Arbonne Registration!' Hmm, what registration!! I followed the link and it contains someone else's details Name, address, date of birth and phone numberI can even change her password I have emailed Arbonne but of course have had no response

In response to being notified of this complaint we apologized to Ms [redacted] for any inconvenience and frustration that she had experiencedWe were able to locate Ms [redacted] 's order and refunded her $for the items that she wanted to originally exchangeWe spoke with Ms [redacted] and informed her of the refund and the time she should expect to see the credit appliedMs [redacted] expressed satisfaction with our response and communication.We also spoke with Arbonne Independent Consultant, Ms [redacted] , regarding this situationMs [redacted] informed us that she had just returned from a trip that took place out of the country and did not have access to her phone during this timeMs [redacted] did receive a phone call from Ms [redacted] about 8-days ago and was about to reach out to Ms [redacted] when she received our callWe notified Ms [redacted] that we would be processing the return on her behalf and reviewed the responsibilities of an Independent Consultant when it comes to refunding productsMs [redacted] understood.We trust that this resolves the complaint with the Revdex.comFeel free to contact me directly at [redacted] if you have any additional questions necessary to resolve this issue to the satisfaction of Ms [redacted] and the Revdex.com

Thank you for contacting Arbonne regarding the complaint filed by Ms [redacted] We were disappointed to hear that Ms [redacted] did not have a positive experience with Arbonne as we take our customer service seriouslyWe had spoken to Ms [redacted] on December 19, 2014, and confirmed that she has received the refund that we issued on December 16, 2014, and this matter has been resolvedCustomer Service is very important to Arbonne and we always appreciate feedback that can help us improveWe hope that Ms [redacted] is satisfied with the outcome of this incident, as it is important to us that each customer service experience should be a positive oneFeel free to contact me directly at ###-###-#### if you have any additional questions necessary to resolve this issue to the satisfaction of Ms [redacted] and the Revdex.com

Thank you for contacting Arbonne regarding the complaints filed by Ms [redacted] ***Our records indicated that Ms***'s Arbonne Independent Consultant's account has been inactive since July To address Ms***'s complaints, please note that Arbonne's agreement with our Independent Consultants include a provision which states that in order to simplify their lives, we will use what is generally called an Alternative Collection Method (ACM) so that they are not required to collect and remit sales tax on their salesThe provision states that Arbonne will collect and remit sales taxes on behalf of Arbonne Independent Consultants based on the suggested retail price of the productsFor more information, Ms [redacted] can refer to Policy Sales Tax of the Arbonne's Policies and Procedures In Pennsylvania, where Ms [redacted] resides, Arbonne has an agreement in place with the Commonwealth of Pennsylvania Department of Revenue where we must collect and remit the tax on the suggested retail value of the products purchased from our Independent Consultant We trust that this resolves the complaint with the Revdex.comFeel free to contact me directly at ###-###-#### if you have any additional questions necessary to resolve this issue to the satisfaction of Ms [redacted] and the Revdex.com

Arbonne takes our customer service very seriously, and we have issued a refund of $to Ms [redacted] 's credit card on October 12, A phone call was placed to Ms [redacted] on this date, to express our apologies and to notify her of the refund.We normally do not refund shipping unless the order is canceled within days of sign up, but since she was told will honor the full refund has been issued Sincerely, [redacted] ***

Arbonne takes our Customer Service very seriously, and have refunded Ms [redacted] the $plus $for her shipping costsArbonne's CLIENT PRODUCT SATISFACTION GUARANTEE offers a 45-day money-back guarantee on all Arbonne productsClients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within days from the Client purchase dateA signed and fully completed Product Return Form must accompany a product returnShipping fees are non-refundablePlease allow four to six weeks for processingWe apologize for any inconvenience while processing your refund.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** Thank you Arbonne, I appreciate the resolution

I was signing up as an [redacted] consultant on Friday Feb 12,my up line [redacted] was helping me sign up and place my first order altogetherwe were zooming together and she was helping me place my order I saw it was getting a little to high out of my budget zone of so I ask her to hold on so I could discuss this with my momwhen I came back into the room I told her that I need to bring down the total she told me that she already hit the summit button and that I could contact customer serviceI was so upset with her , she has now taken food money and gas money away from me to be able to go to workI called customer service the very next day which was Feb13, and told them what happen they gave me the run around until I talk to a manger which she said they would ship out the product to me and send a return label to ship back the product for freethen they would refund the money back to my cardthe manager lied to me because they kept the product at

I received an email stating "thank you for renewing your account" when it wasn't renewed I received an email on September 26, Saying "Thank you for renewing your Independent Consultant Account" In the body of the email further down it did state that the payment didn't go through(Not visible from the title.) I also continued to receive emails as if I was a consultant In March, I received another email stating it was my renewal month I called and spoke to customer service, they said they would call me back that a supervisor needed to help me I never got a call back I reached out again in May Via email (I have the email chain) They said I would have been able to renew my consultant status in March, (but they wouldn't let me over the phone) and now I needed to contact a regional VP to make the "exception" I reached out to my sponsor to do that, and they never got back to me I've literally done everything they have recommended, and I still have not been changed back to

Arbonne takes our customer service very seriously, and we have issued a refund of $to Ms [redacted] credit card on March 12, An email was sent to MsWujcikowski on this date to notify her of the refund Due to the launch of our new system, returns/refund processing times have been delayed to 4-week turn around rather than the usual 2-weeksSincerely, [redacted]

While in attendance at a friend's party, I disclosed that I have very sensitive skinI was assured that it would be fine, since the products are "botanical." I was also told that if it didn't work out, I could get a refund within days of the order dateI ordered, and tried it out for a weekI developed small bumps all over my face, and my skin was burning constantlyI contacted the consultant by emailShe responded with her phone number and said to call herI called, and didn't hear back, so I called days laterI didn't hear back so called about a week laterThen after another week, I emailed her and said I'd go to the Revdex.comThat day she called and left a voice-mailShe said her last voice-mail from me was from weeks prior, and that was her reason for not returning my callWhy wouldn't she have called me back within weeks? I feel that she was trying to wait out the day return policy and hoped I'd drop it when the time was upNo refund was offered (even though I asked for one in each of the voice-mails and email I'd sent) until I threatened to contact the Revdex.comThis company doesn't allow a customer to initiate a refund without a consultant's authorization, which I think is unethicalHow many people just give up because they don't understand who to call and how to work with a person who won't return calls? My skin has still not returned to (weeks after discontinuing use) and I feel that I got ripped offThankfully I have acquaintances who use the products and I am able to get rid of the unused portion

Back in April I purchased the genius ultra device for $223 and was told it would ship in June, but then received an email that it would not ship until September. All communications state that I could call and cancel anytime. On July 6th or 7th I called to request a cancellation and refund- it's only for part of a purchase I made so I just asked for the money related to the genius ultra device refunded. I was told the item would be cancelled and a refund would come back on my credit card, I even conversed via email with a woman named [redacted] who promised it would be handled and refunded on two different occasions. When I didn't hear back or receive my money I called the customer service again a couple of weeks ago. I was told the device still isn't cancelled and that I have to wait for them to get around to cancelling it and there was no timeframe given. I had already waited over a month! She said I was welcome to cancel my credit card charge but I did use some of the product in

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is not a company I would recommendI have been a member buying for myself for a couple of yearsI decided I was not going to continue at the end of my current year and did not - repeat I DID NOT click the link in the email for renewing my membershipThat didn't matter and I was signed up again AND may credit card charged without my consent for the membership feeDO NOT TRUST THEMDO NOT believe the messages they send that make it appear you have to click to continueFURTHERMORE, to get out of the membership they expect you to send a FAXHow convenient for them to require such old technology to get out of membership but not to get consent to charge a credit card against the implied wishes by not opting to continue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] l

I have contacted the individual consultant within the from purchase to try to change the product or get my money back by both telephone and email and have not received any response

I feel I was wrongfully terminated as an Arbonne ConsultantThey are holding me accountable on what someone else is doing with their products and I have no control on what someone does after they purchase products from this companyTheir "rules" site that if an Arbonne Consultant is re-selling products on other websites then that will terminate the contract, however, I am the consultant and I never was selling anything on other websitesThey made assumptions and cancelled my account without properly notifying meKelly Tang claims she sent me an "email" which was never found and I had to request a COPY of my termination letter after they had already cancelled my accountThere was no written correspondence of this incident eitherThey are breaking their own rules by holding someone accountable that had nothing to do with selling their products on other websites

This company does not outline the fees for you in any wayI bought products from a consultant who told me I have a day money back guarentee, therefore I tried some products and paid the membership feeI was never told if I hated the products (which I do) that the membership fee would not be refundedNor was I told that I was paying $for shipping and would be expected for pay the return shipping as wellAlso when you return something you have to call to get an RMA# and wait on hold for over an hourThen you must print out a return slipAll of this should be included in the box! Or at least be told to you by the consultantThe people that I talked to on the phone while they were nice were unable to assist me in any wayOverall I feel like I was lied to and cheated and now I'm just $in the hole even after returning everything!! Also I sat on hold separate times so I've wasted two hours of my lifeAnd even better yet the products are supposedly natural and organic but w

I’ve been trying to get an exchange or refund on product that does not agree with my skinApparently I need a refund number (RMA #) I have called twicestill have yet to talk to a live person I’m currently on hold as I type this I’ve been on hold for hour exactlyand still holding I don’t think I will be ordering from them again!

Back in April I purchased the genius ultra device for $and was told it would ship in June, but then received an email that it would not ship until SeptemberAll communications state that I could call and cancel anytimeOn July 6th or 7th I called to request a cancellation and refund- it's only for part of a purchase I made so I just asked for the money related to the genius ultra device refundedI was told the item would be cancelled and a refund would come back on my credit card, I even conversed via email with a woman named *** *** who promised it would be handled and refunded on two different occasionsWhen I didn't hear back or receive my money I called the customer service again a couple of weeks agoI was told the device still isn't cancelled and that I have to wait for them to get around to cancelling it and there was no timeframe givenI had already waited over a month! She said I was welcome to cancel my credit card charge but I did use some of the product in