Arbonne International LLC

I have contacted the individual consultant within the from purchase to try to change the product or get my money back by both telephone and email and have not received any response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAs of the 30th the money has not be returned to me
Regards,
*** ***

Arbonne takes our customer service very seriouslyWe have contacted the consultant *** *** *** and discussed the importance of refunding her clients in a timely mannerTheresa has contacted her client (*** ***) and mailed her a check in the amount of $on
05/09/2015.We believe this issue to be resolved.Regards,*** ***SrCase Manager, Business Ethics Standard Team

I attended an Arbonne party in Louisville KY on August 19, I purchased a face wash and moisturizer from the representative named ErinI have received the face wash but was notified in October that there had been an issue with a distributor and the moisturizer would not be fulfilled and I would receive a creditI reached out to the sales rep on October 29th to verifyShe confirmed the issue and said the credit had actually gone to the person that hosted the party but she was working to resolve and have the credit correctly applied to meI touched base again on Nov and was informed I should see a credit that week, that didn’t happenI touched base again on the 14th but received a response with really no sustenance other than she would contact customer service againNothing after that with an updateI have reached out to her today out of courtesy, but at this point there is no excuse for how long this process is taking to resolveI’m extremely annoyed and frustrated that a

Very shady, they charge you taxes on retail price not sale price so when you do one of their "Buy One Get One" sales you are charged on everything you WOULD have paid not what you are actually payingOn top of that they charge you shipping and tax that then if you and friends go together to order they charge EACH shipping and then ship it togetherBUYER BEWARE SHADY PRACTICES!

While in attendance at a friend's party, I disclosed that I have very sensitive skinI was assured that it would be fine, since the products are "botanical." I was also told that if it didn't work out, I could get a refund within days of the order dateI ordered, and tried it out for a weekI developed small bumps all over my face, and my skin was burning constantlyI contacted the consultant by emailShe responded with her phone number and said to call herI called, and didn't hear back, so I called days laterI didn't hear back so called about a week laterThen after another week, I emailed her and said I'd go to the Revdex.comThat day she called and left a voice-mailShe said her last voice-mail from me was from weeks prior, and that was her reason for not returning my callWhy wouldn't she have called me back within weeks? I feel that she was trying to wait out the day return policy and hoped I'd drop it when the time was upNo refund was offered (even though I asked for one in each of the voice-mails and email I'd sent) until I threatened to contact the Revdex.comThis company doesn't allow a customer to initiate a refund without a consultant's authorization, which I think is unethicalHow many people just give up because they don't understand who to call and how to work with a person who won't return calls? My skin has still not returned to (weeks after discontinuing use) and I feel that I got ripped offThankfully I have acquaintances who use the products and I am able to get rid of the unused portion

On September 18th, I purchased $in Arbonne merchandise from independent consultant, *** *** #*** I contacted BEST, representation within Arbonne and *** ***, stated that she contacted *** *** and that she "already handled this issue with me." "If this is not accurate, please be sure to let me know and we will follonce again!" I replied back to the email stating that the issue was not resolved, I have yet to hear back from her or any other BEST representation I resubmitted my complaint again on September 27th, I have still yet heard anything from "BEST." The issues that I had submitted to BEST was the fact that *** and ***e (Sept 23rd) could not find my order When they finally found my order it was under an *** *** and some was under my order *** *** order #***, my order #*** (my name is attached to that order, but not all the items of which I had ordered are under that invoice.) My order consisted of Arbonne E

Thank you for contacting Arbonne regarding the complaints filed by Ms*** ***We were disappointed to hear that Ms*** did not have a positive experience with Arbonne as we take our customer service seriouslyWe had spoken to Ms*** on November 4, 2014, and confirmed that this
issue has been resolvedShe was able to remove herself from the "refer a consultant" functionality on her Arbonne profile and will no longer be receiving client referral from Arbonne's Internet Client Referrals programWe trust that this resolves the complaint with the Revdex.comFeel free to contact me directly at 949-*** if you have any additional questions necessary to resolve this issue to the satisfaction of Ms*** and the Revdex.com

While in attendance at a friend's party, I disclosed that I have very sensitive skinI was assured that it would be fine, since the products are "botanical." I was also told that if it didn't work out, I could get a refund within days of the order dateI ordered, and tried it out for a weekI developed small bumps all over my face, and my skin was burning constantlyI contacted the consultant by emailShe responded with her phone number and said to call herI called, and didn't hear back, so I called days laterI didn't hear back so called about a week laterThen after another week, I emailed her and said I'd go to the Revdex.comThat day she called and left a voice-mailShe said her last voice-mail from me was from weeks prior, and that was her reason for not returning my callWhy wouldn't she have called me back within weeks? I feel that she was trying to wait out the day return policy and hoped I'd drop it when the time was upNo refund was offered (even though I asked for one in each of the voice-mails and email I'd sent) until I threatened to contact the Revdex.comThis company doesn't allow a customer to initiate a refund without a consultant's authorization, which I think is unethicalHow many people just give up because they don't understand who to call and how to work with a person who won't return calls? My skin has still not returned to (weeks after discontinuing use) and I feel that I got ripped offThankfully I have acquaintances who use the products and I am able to get rid of the unused portion

Arbonne takes our customer service very seriously, and we have issued a refund of $2311.53 to Ms. [redacted] credit card on March 12, 2015.  An email was sent to Ms. Wujcikowski on this date to notify her of the refund.  Due to the launch
of our new...

system,  returns/refund processing times have been delayed to 4-6 week turn around rather than the usual 2-4 weeks. Sincerely,[redacted]

Arbonne takes our Customer Service very seriously, and have refunded Ms. [redacted] the $106.38 plus $12 for her shipping costs. Arbonne's CLIENT PRODUCT SATISFACTION GUARANTEE offers a 45-day money-back guarantee on all Arbonne products. Clients not completely satisfied may return the purchased...

products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. Please allow four to six weeks for processing. We apologize for any inconvenience while processing your refund.Sincerely,[redacted]

Arbonne takes our Customer Service very seriously, and have taken the necessary steps to see Ms. [redacted] refund is processed in a timely manner. Arbonne's CLIENT PRODUCT SATISFACTION GUARANTEE offers a 45-day money-back guarantee on all Arbonne products. Clients not completely satisfied may...

return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. We have provided Ms. [redacted] with an (RMA) Return Material Authorization, as well as sent her a shipping label to return the product. We apologize for any inconvenience while processing your refund.Each of Arbonne's Independent Consultants utilizes his or her best efforts to represent and sell Arbonne products with the highest degree of professionalism, integrity, ethics and accuracy. Sincerely,Arbonne's Business Ethics Standards Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Arbonne takes our customer service very seriously, and we have issued a refund of $1711.28 to Ms. [redacted]'s credit card on October 12, 2015.  A phone call was placed to Ms. [redacted] on this date, to express our apologies and to notify her of the refund.We...

normally do
not refund shipping unless the order is canceled within 3 days of sign up,
but since she was told will honor the full refund has been issued.  
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for contacting Arbonne regarding the complaints filed by Ms. [redacted]. Our records indicated that Ms. [redacted]'s Arbonne Independent Consultant's account has been inactive since July 2009. To address Ms. [redacted]'s complaints, please note that Arbonne's agreement with our Independent...

Consultants include a provision which states that in order to simplify their lives, we will use what is generally called an Alternative Collection Method (ACM) so that they are not required to collect and remit sales tax on their sales. The provision states that Arbonne will collect and remit sales taxes on behalf of Arbonne Independent Consultants based on the suggested retail price of the products. For more information, Ms. [redacted] can refer to Policy 5.6 Sales Tax of the Arbonne's Policies and Procedures.
In Pennsylvania, where Ms. [redacted] resides, Arbonne has an agreement in place with the Commonwealth of Pennsylvania Department of Revenue where we must collect and remit the tax on the suggested retail value of the products purchased from our Independent Consultant.
We trust that this resolves the complaint with the Revdex.com. Feel free to contact me directly at ###-###-#### if you have any additional questions necessary to resolve this issue to the satisfaction of Ms. [redacted] and the Revdex.com.

Arbonne has refunded Ms. [redacted]’s credit card for the full amount of her product purchase, which includes the preferred client registration fee, tax and shipping. ($166.18) Please note, that Arbonne’s CLIENT PRODUCT SATISFACTION GUARANTEE offers a 45-day money-back guarantee on all Arbonne products....

Clients not completely satisfied may return the purchased products to their Arbonne Independent Consultant for a replacement or full refund within 45 days from the Client purchase date. A signed and fully completed Product Return Form must accompany a product return. Shipping fees are non-refundable. We are sorry to hear that Ms. [redacted] was not completely satisfied with the products, and have made an exception to include all the above costs. Arbonne takes our Customer Service very seriously, and hopes Ms. [redacted] finds her refund satisfactory. Should there be any further questions or concerns, please contact me directly. Sincerely, [redacted] Sr. Case Manager, Business Ethics Standards Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.[redacted] was very helpful.  I appreciate your quick resolution of this.  Thank you so much. 
Regards,
[redacted]