Arbonne International LLC

I spoke with Ms. [redacted] today and informed her that I had received confirmation from a supervisor in Arbonne's Customer Service Department that the item (Genius Ultra) she has purchased had been cancelled from Order Number [redacted]. She was also informed that the refund was processed. I...

also sent Ms. [redacted] an email providing her with the Return Merchandise Authorization Number [redacted]. I apologized to Ms. [redacted] for the inconvenience and frustration and let her know she can contact me directly for any further questions or concerns. Ms. [redacted] thanked me for the phone call and for handling this for her. Thank you,[redacted]Compliance and Training Manager

Thank you for
contacting Arbonne regarding the complaint filed by Ms. [redacted]. We were
disappointed to hear that Ms. [redacted] did not have a positive experience with
Arbonne as we take our customer service seriously. We had spoken to Ms.
[redacted] on December 19, 2014, and confirmed...

that she has received the refund that we issued on December 16, 2014, and this matter has been
resolved. Customer Service is very important to Arbonne and we always appreciate feedback that can help us improve. We hope that Ms. [redacted] is satisfied with the outcome of this incident, as it is important to us that each customer service experience should be a positive one. Feel free to contact me directly at
###-###-#### if you have any additional questions necessary to resolve this
issue to the satisfaction of Ms. [redacted] and the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] takes our customer service very seriously, and we have issued a full refund of $339.37 to Ms. [redacted]'s credit card on February 22, 2016. As per Arbonne's Independent Consultant Agreement,  Arbonne's "Notice of Cancellation" - "You may CANCEL this transaction, without...

penalty or obligation, within THREE BUSINESS DAYS from the date on which it was executed. If you cancel, any payments made by you under the contract or sale, and any negotiable instrument executed by you, will be returned within 10 BUSINESS DAYS following receipt by [redacted] of your cancellation notice......"As Ms. [redacted]'s original purchase date was on February 12, 2016, we feel this transaction has been completed, and will inactivate Ms. [redacted]'s [redacted] account per her request.Sincerely,[redacted]Sr. Case Manager, Business Ethics Standards Team

In response to being notified of this complaint we apologized to Ms. [redacted] for any inconvenience and frustration that she had experienced. We were able to locate Ms. [redacted]'s order and refunded her $82.65 for the items that she wanted to originally exchange. We spoke with Ms. [redacted] and...

informed her of the refund and the time she should expect to see the credit applied. Ms. [redacted] expressed satisfaction with our response and communication.We also spoke with Arbonne Independent Consultant, Ms. [redacted], regarding this situation. Ms. [redacted] informed us that she had just returned from a trip that took place out of the country and did not have access to her phone during this time. Ms. [redacted] did receive a phone call from Ms. [redacted] about 8-9 days ago and was about to reach out to Ms. [redacted] when she received our call. We notified Ms. [redacted] that we would be processing the return on her behalf and reviewed the responsibilities of an Independent Consultant when it comes to refunding products. Ms. [redacted] understood.We trust that this resolves the complaint with the Revdex.com. Feel free to contact me directly at [redacted] if you have any additional questions necessary to resolve this issue to the satisfaction of Ms. [redacted] and the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Thank you Arbonne, I appreciate the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]l