Arcadia Reviews (%countItem)
Arcadia Rating
Address: 555 11th St NW Frnt 4 Fl 4, Washington, District of Columbia, United States, 20004-1326
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They do not keep their promises. Seems very shaddy to me.
I have been receiving emails from Arcadia touting it's service. I was interested and was leaning toward signing up. Then today an email came quoting how the Trump Administration had begun taxing solar panels. Not only is this not 100% truthful, I am sick of companies playing politics. I don't want to hear your company's opinion of ANYTHING, positive or negative, about politics. I immediately clicked unsubscribe. I am done. Maybe you should advertise the positive about your company instead of blaming others to get people to sign up.
I have been receiving emails from Arcadia touting it's service. I was interested and was leaning toward signing up. Then today an email came quoting how the Trump Administration had begun taxing solar panels. Not only is this not 100% truthful, I am sick of companies playing politics. I don't want to hear your company's opinion of ANYTHING, positive or negative, about politics. I immediately clicked unsubscribe. I am done. Maybe you should advertise the positive about your company instead of blaming others to get people to sign up.
I signed up with Arcadia power a few months ago, under a free subscription, and was lured in by an advertisement from the *** that by signing up with Arcadia power, I could cut down on my monthly power bill.
I have since been getting billed monthly, for services I did not agree for, have not been receiving any billing statements, and additionally am unable to get a hold of any one at this company over the phone, and when I try to log into my account, it says my email address doesn't have a connection to an account.
Upon investigation, it appears that the customer changed the email on file to ‘***@***.com’ which does not appear to be valid. We delivered statements to the email on file with 3 days notice each time, we withdrew the funds as we never heard from the customer otherwise. After searching our systems, there is no email or phone record of the customer contacting us (from any email or number given). In the signup process, the customer agreed to the terms of service. In addition, there are multiple places on our website, in the signup process, and in our confirmation email where we explain pricing and how membership works. Though, our terms were agreed to, we did issue this customer a refund and closed the account upon receipt of the Revdex.com complaint as a part of our commitment to excellent customer service. Please see attached screenshots for any clarification.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I requested that Arcadia Power discontinue their service and close my account in October, due to the fact that they are collecting payment over a month before it is due and it's always 34-35 days before the bill is due, and also never aligns with my stated pay date of the 20th. I received an email message that they had canceled my account on October 17th, but they still billed my October payment and then turned around and sent me a bill in November which they also drafted from my bank account. I have requested that they cancel the account yet again and return the $85 that they billed me, which is not even DUE to Entergy, my actual utility until December 25th.
has contacted Arcadia Power since writing this complaint and a resolution has been reached. Her account has been cancelled and we were able to refund her final billing charge of $85.
*** signed up for a wind account with Arcadia Power account 08/27/2017. She signed up on the free plan and received a conformation email that day, 8/27/2017 at 8:56pm. Upon Signup she agreed to Arcadia Power’s terms of service which state that she agrees to automatic payments, and that Arcadia Power would take over paying her local utility charges to ***. Arcadia Power purchases Green E Certified Renewable Energy Certificates, RECS, purchased on behalf of our customer based on their monthly energy usage measure by their local utility provider. A REC is a claim on the social, environmental, and other non-power related attributes of electricity produced by renewable sources. In addition we pass through payment to their local utility company for their local electric charges. Our free plan is no additional cost to the customer to source 50% of the customer's monthly usage from renewable through purchasing RECS.*** had been a member with Arcadia Power for two months before she decided to cancel her service because she did not enjoy the payment timeline that was required to be a customer with Arcadia Power. The way this timeline works is that we receive her monthly utility charges from ***, we then create her billing statement that passes through these charges while also showing home much free wind energy she received. We then notify the customer when their automatic payment will be processed, bill, and pay the customer’s utility for their charges. We then purchase the corresponding wind RECS on the customer’s behalf. Because this system is automated, and Arcadia Power is passing through funds to her local utility, we must bill the customer as soon as we receive the utility charges in order to insure that all payments are made on time to the utility. We then closed the customer’s account. Because we had billed the customer before we received notice to cancel, we were unable to stop our system for automatically charging her checking account on file. We were able to refund the customer for the full $85 that was billed. Please see email correspondence and contract attached:
I would like to affirm the review of Claudia S. on 6/4/17. It not only clearly and precisely answered all the questions for which I had searched in vain on the company website, but I couldn't have elucidated a more appropriate reaction to that information. The only remark that I might add is this company would do well to provide an e-mail address that would permit a direct link to dialogue with the public in general. It might reduce some of that cryptic impression its approach leaves.
I would like to affirm the review of Claudia S. on 6/4/17. It not only clearly and precisely answered all the questions for which I had searched in vain on the company website, but I couldn't have elucidated a more appropriate reaction to that information. The only remark that I might add is this company would do well to provide an e-mail address that would permit a direct link to dialogue with the public in general. It might reduce some of that cryptic impression its approach leaves.
This company charges a "3% processing fee for credit or debit cards". I thought that was illegal!
Vendors are legally allowed to add up to a 4% processing fee on *** and *** transactions. Arcadia Power adds a 3% processing fee to credit/debit card payments. We also offer the choice to use a checking account at no additional cost.
Arcadia Power does our best to display the 3% fee for using a credit/debit card prominently during the signup process, in our Terms of Service, FAQ, and on every downloadable statement that the customer receives. Please reference the links and attachments for more information.
*** as been a customer with Arcadia Power since 07/2015. Upon signing up for an account he agreed to our terms of service, added his preferred method of payment on file, and agreed to the 3% processing fee associated with using a credit/debit card. *** is on a 60 day billing plan with his utility and therefore receives 1 bill every other month from Arcadia Power. In the many months *** has been a customer, he has never once contacted our customer service regarding the 3% processing fee associated with his preferred method of payment. His monthly statements, that are accessible from his user dashboard, include the total charge with the breakdown of the processing fee.
Arcadia Power has been nothing but transparent with *** regarding the processing fee associate with his preferred method of payment. We have provided him with our phone number and multiple emails that they can reach us at if they have questions or concerns. We have emailed the customer in regards to this claim reaching out in good faith to resolve the matter. Please see attachment for details.
As part of our commitment to excellent customer service, we have refunded *** for his recently added credit card ending in *** for the processing fees incurred over the lifetime of his service with Arcadia Power. The refunded encompassed all 13 of the processing fees on ***’s statements for his lifetime history at Arcadia Power totaling $53.84. We are not out of bounds to charge the processing fee but because we put our customers first, and try to resolve every concern the best we can, the refund was authorized by our customer service department. Please see attachment for details.
From: *** <***@***.com>Date: Tue, Oct 24, 2017 at 10:06 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.comArcadia Power issued me a refund and they closed my account despite the fact that I did not want them to close my account. Scompany.