Arch View Auto Sales

Initial Business Response /* (1000, 5, 2015/10/12) */
Contact Name and Title: [redacted]
WE TOLD THE CUSTOMER WE WOULD HELP THEM REPAIR THE CAR BUT IT IS IN THE TOW YARD. WHEN THE CUSTOMER GETS IT OUT OF THE TOW YARD WE WILL BE HAPPY TO LOOK AT THE VEHICLE AND SEE WHAT WE CAN DO TO HELP HER WITH THE...

REPAIRS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they repaired the car like they should. Then it wouldn't have stopped on me, therefore wouldn't have been towed

Complaint: [redacted]
I am rejecting this response because:
I wasn't told that from the beginning I Would Have All these problems. I...

wasn't Helped At all by this situations.  I don't want to deal with your Business. I kept Calling you guys After the Fact That I Had The Car To tell you that it wasn't something right with the car . Yet You Guys Still didn't do anything to help me . All I want is My Money Back I worked hard to save for a car for me not to have a car 3 Weeks later. I Saved For Months . I JUST WANT MY MONEY BACK !!! 
Sincerely,
[redacted]

This vehicle was sold as is with no warranty.  We will however repair this vehicle labor free in our ship if the customer pays for the parts.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
we are not indicating a warranty on this repair. could the customer please forward something to us about this warranty. we are willing to install the transmission if the customer is willing to reimburse the cost of the transmission.

Complaint: [redacted]
I am rejecting this response because: I have already paid money out of my own...

pocket to fix the tire issue.   Now, I have found out that my radiator is cracked.  At this point, I no longer want the car.  I have put too much money into the car and still facing major costs to fix.  I have not even had the car for one month.  I just want my money back.
Sincerely,
[redacted]

[redacted] purchased the vehicle as is with no warranty.  We will however repair the vehicle if the customer pays for the parts.

2005 Ford 500Vin: [redacted]The customer purchased the above described vehicle for $7995.00.  She put $2500.00 down on the vehicle.  The vehicle was sold as is with no warranty expressed or implied nor do we have any kind of a return period.  All of our sales are final. ...

The vehicle transmission went out shortly after purchase.  We will however repair the vehicle for $600.00.  In order to make this a little easier for the customer, we will allow her to put $300.00 down for repairs and put $300.00 on the account balance.

Initial Business Response /* (1000, 7, 2015/07/01) */
we are willing to repair the vehicle in our shop if the customer pays for the parts for the repair

Initial Business Response /* (1000, 5, 2016/02/06) */
the vehicle was purchased as is with no warranty. we will however do the repair for $1000.00. we are also will to put $500.00 of this on the account if she pays $500.00

I cannot give refunds, but if her tires are all different sizes, she can bring the vehicle in so we can take a look and possibly switch the tires out.  She never informed us of this tire issue.

We discounted the vehicle $1,500 so he could go get the vehicle repaired himself.

We have had her title waiting to be picked up for some time now, and we have called her to inform her.  She still has not picked it up.  We originally gave her the Neon (which was sold AS IS), but with all of the problems so soon after purchase, we allowed her to choose a different vehicle...

of the same value.  She chose a Civic then switched that out for a Taurus.  We told her that if a repair is needed, she would need to buy the parts and we would do labor for free within the first 30 days.  It is now past that, but we are still willing to work with her.  We have also never tampered with the VIN number and she has never complained to us about this, but if she would like to bring the Taurus in, I can take a look at it.

The vehicle is sold as is no warranty.  We will however offer the customer free labor in our shop if the customer pays for the parts.

This is the first time that this had been brought to our attention.  We understand the frustration in having to do repairs so soon after purchase.  We do sell our vehicles as is with no warranty.  We will however agree to pay for the labor in our shop to have these repairs done if the...

customer agrees to pay for the parts for the vehicle.

The customer was told the day of sale that the vehicle was sold as is with no warranty.  The documents the customer signed explained this as well.  Even thought the customer is responsible for repairs we will however repair the car in our shop free labor if the customer pays for the...

parts.

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
we don't pay for customers repairs. if the customer needs repairs to the vehicle we will do the repairs at a discounted price.
Initial Consumer Rebuttal /* (1500, 6, 2015/07/01) */

Ms. [redacted] purchased a 2002 Buick Rendezvous on 12/12/2016.  The vehicle was sold as is with no warranty.  Shortly after purchase Ms. [redacted] called to have her vehicle towed in because it cut off.  When we towed the vehicle in and checked the vehicle out it was out of gas. ...

When we called to tell her she also complained about the check engine light.  We then put it on the diagnostic machine to check the light.  It came back as a converter code.  We told her if she would pay for the part we would install the part for free in our shop.  She indicated she wanted to wait for the repair.  There was no charge for towing we covered the expense nor did she pay for any repair.  On 01/16/2017 Ms. [redacted] told us that the vehicle once again was on the side of the road and that a man that she did not know told her that he thought it was the transmission.  We told her that we needed to look at the vehicle so we can diagnose the problem.  She refuses to bring the vehicle in.

WE AGREED TO PAY THE LABOR IN OUR SHOP ON THE REPAIRS.  We estimated the parts to cost about $600.00.  We also agree to skip the current months payment in order to make it a little easier for the customer.

The vehicle was sold as is with no warranty either expressed or implied.  We had told the customer that we would be able to fix the vehicle if the customer paid for the parts.

Initial Business Response /* (1000, 5, 2015/07/10) */
the vehicle was sold as is with no warranty we will however give the customer a discount on the repairs