Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls First of all we would like to clarify that the number which the customer called is not our toll free number (our toll number is available to all our customers and it is also clearly mentioned on our web page)The number that the customer called is, in fact, a number that routes the call to the nearest technical company Customer had called on 25th August for an issue on her computer, our technical team assisted the customer with her computer and post an authorisation from her, registered her for a technical plan, our technical team assisted her to remove the unwanted files, harmful malware and also optimised the computerCustomer’s case was closed post authorisation onlyCustomer was also contacted by our customer support team on 26th August for a post service feedback where she clearly stated that she was happy and satisfied with the quality of service, the customer never contacted us for a refund or dissatisfaction of service neither did she inform any representative about her discomfort or doubts, in which case, we would have happily addressed the customer’s concern, as is our priority Apart from this, the customer agreed to pay using her cheaccount and the money was not withdrawn because as per the cheaccount rules customer is provided with a days grace period to make up their mind for the chargeThis is an extra layer of security that lets the consumer take an informed and well thought-out decisionHence, the delay in the actual withdrawal from customer’s accountAlso, we are an affiliated business with Revdex.com and Scamguard, who have provided us with a clean sheet of business We would also like to clarify that our company is tech support service provider, that provides online technical assistance and we believe and follow in complete security of the customer information hence processing access to any personal information or installing virus is out of the question Lastly we provide a call to every customer to check the post service response and also this is a monthly service call that every existing customer gets from the customer service teamOnce again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face Best Regards Arieana LLC / [redacted] Style Definitions */
Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue.We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days.Thank you for choosing Arieana.Best regards, Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDid they just ignore this part of the message? "Now my biggest problem is they showed me document to sign, which I didn't, and somehow they have a picture of my signature and just paste it thereI DID NOT SIGN THIS" When they contacted me first I made sure they were going to continue to lie or notI ask them how did my computer got a virusThey explain me there are a million reasons why my computer have a virusWell from that event when I ask how long ago did my computer had a virusBut before they showed me the answer they ask how long did I own the computerI said years, well guess what my computer had a virus ever since June 30, EXACTLY YEARS AGO! THIS IS IMPOSSIBLEI explain to them you cannot get a virus before a computer was ever turn on and I will hang up the phone anytime soon and never answer a phone call from youNow I ask again "how did you sign it?" they basicly telling me they got a signature digitally and sign it for meSo I'm telling them the "so to you guys its okay to sign any contract without consent? I will hang up the phone anytime soon and never answer a phone call from you"I will not be satisfied with just a simple refund so no matter how much it isHow am I suppose to feel safe if someone is just going to sign any contract for me without consent? Isn't this illegal? I have their document sign but not by me and a few documents sign by me a few days before and after theirsI will not rest until this signature problem is secured Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RE: [redacted] Yesterday I received a call from [redacted] at Arieana, LLC, informing me that they had credited my (closed account) account the amount of [redacted] I called Arieana, LLC, this morning and told them that no money has shown up as a deposit because the account that they say they deposited it in because that account was closed the day of the scamMy bank informs me that if the money was deposited into a dead account, it may be routed into the new one; however, it would take as long asAugust 19th to show up if it actually was deposited in the first placePlease keep this complaint pending until I notify you of this credit If, and when, this deposit of [redacted] shows up in my account, I will remove my complaint, but, until then, I do not wish to remove itSincerely, [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls As stated above we at Arieana LLC believe in prime customer satisfaction for which we have multi-tier verification processAs part of this set-up, the transaction of the customer is processed by the payment team only after taking a verbal authorisation from the customer , post which the tech team verifies the quality of service and then closes the caseNot only that, the customer is also contacted by our customer service team for a post service feedback with in hoursIn the concerned case, the customer on all these levels of cross-verification had verified that she is satisfied with the quality of service and never indicated any concern with the service, in which case, we would have happily addressed the customer’s concern, as is our priority Also, ours is an inbound sunder which the consumers call us looking for technical supportAny action/resolution is initiated only after taking consumer’s consentBesides, we are a bonafide Revdex.com listed business with a valid independent rating approved by Revdex.com itself Once again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face, we have processed a refund for the requested amount, which will be reflecting on the customer account within 10- working days Regards Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com I apologize for the delay in responding as my computer has been acting i.efreezing, etcup since the vendor installed programs without my permission Following up on the below complaint $of the $was returned to my spouse While this was not what was requested as in the state of Pennsylvania you have hours to cancel a contractCredit card was charged on a Thursday, contact with company was on Friday at which time we were told no one could resolve the issue untilMonday When we reached out to them on Monday we were past from one representative to another and treated as if we had done something wrong While we were disappointed with the offer my spouse accepted the refundWe did not however receive an apology, instead a representative from the company called requesting we withdrawal the complain Perhaps they will think about the way they treat individuals in the future so complaints do not get filed Hopefully this will be a learning experience for all parties concerned Please feel free to share our experience so others do no fall prey to such unprofessional, unethical, immoral businesses practices *** [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot accept the offer from Arieana LLC since they have not as yet credited my account with the $as stated they would - per a phone call from one of their reps on 11-5- I called them on 11-6-15, and asked a Rep named *** as to when I should see the credit on my account He indicated that it would take one week from the 11-6-date He stated they could only send me $of the original $charged since it "cost them to process ???---always telling me I had "an infected computer and the only way to fix it was for them to insert THEIR program"???? (told me I needed SPECIAL SECURITY???) Trying to cancel within the required time became a "nightmare"...Thank you for your continued interest in matters such as this I am a 9l yrs young retired senior in [redacted] who finds it difficult to "lose so much money" to companies who seem to "prey" on us.Again, my thanksMrs [redacted] Dr [redacted] , [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi [redacted] I hope you received my e-mail of 11-20,than [redacted] you and Revdex.com for helping me receive not only the $as agreed upon, BUT THE WHOLE AMOUNT OF $ And to think Revdex.com helped someone _ "across the country" is amazing.....My first time dealing with Revdex.com, and what a great experience THANK YOU.....THANK YOUTHANK YOUfrom (almost) a 9l yrs young senior from [redacted] [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am dissatisfied and displeased and do not want to continue business with this companyI want my $returned to meI did not receive installation of ID and EMAIL Protection on my laptop computer, nor were the issues concerning my laptop fixedThe check for $was cashed BEFORE any work was completed on my laptop, and I did not receive the DocuSign Service Agreement for "review and signing" until AFTER the $check was cashedNo legal authorization was given to take my moneyI feel the company wants more time to figure out a scheme not to return my moneyI am y.oand retiredMy experience with that company was terrible Regards, [redacted] ***
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now loo [redacted] into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days Thank you for choosing Arieana Best regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days Thank you for choosing Arieana Best regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls In an unlikely event of our customers not finding our customer service standards satisfactory, we do ensure that corrective measures are enforcedIn this case also, an investigation has been launched, and if our representative is found wanting, we will initiate appropriate disciplinary actionAs stated above we at Arieana LLC believe in prime customer satisfaction, hence, a refund for the entire amount has been processed for the customer Once again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face, we have processed a refund for the requested amount, which will be reflecting on the customer account within 10-working days Best Regards Arieana LLC
Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls First of all we would like to clarify that the number which the customer called is not our toll free number (our toll number is available to all our customers and it is also clearly mentioned on our web page)The number that the customer called is, in fact, a number that routes the call to the nearest technical company Customer had called on 25th August for an issue on her computer, our technical team assisted the customer with her computer and post an authorisation from her, registered her for a technical plan, our technical team assisted her to remove the unwanted files, harmful malware and also optimised the computerCustomer’s case was closed post authorisation onlyCustomer was also contacted by our customer support team on 26th August for a post service feedback where she clearly stated that she was happy and satisfied with the quality of service, the customer never contacted us for a refund or dissatisfaction of service neither did she inform any representative about her discomfort or doubts, in which case, we would have happily addressed the customer’s concern, as is our priority Apart from this, the customer agreed to pay using her cheaccount and the money was not withdrawn because as per the cheaccount rules customer is provided with a days grace period to make up their mind for the chargeThis is an extra layer of security that lets the consumer take an informed and well thought-out decisionHence, the delay in the actual withdrawal from customer’s accountAlso, we are an affiliated business with Revdex.com and Scamguard, who have provided us with a clean sheet of business We would also like to clarify that our company is tech support service provider, that provides online technical assistance and we believe and follow in complete security of the customer information hence processing access to any personal information or installing virus is out of the question Lastly we provide a call to every customer to check the post service response and also this is a monthly service call that every existing customer gets from the customer service teamOnce again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face Best Regards Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am somewhat confused by the response to you from Arieana LLCIn the response they say that they are sorry for the inconvenience caused by me, [redacted] They caused the inconvenience to me, not myself to themAlso, they state they raised the refundI also have a copy of the receipt they sent but the money has not shown up in our account yet We tried to call them again this morning but once again, no one answered the phoneThey told me last time I couldn't get through that they were updating their systems for hoursThis may be true but I couldn't get through for longer than a hour periodI guess they must be updating nowIt is the earlier hours of the morning, but hour days a week service means they should answer their phone at anytime that you callAlso, they say how easy it is to get a refund but when they got a hold of me by phone I was at workI kept telling the man on the phone (Austin) that I had to go because I was at work and my employees were yelling for me to come helpHe kept talking over me and wouldn't stop until I finally said "Look, I am working and I have to goI am hanging up and told him to call my husbandHe did call my husband and finally agreed to give the full refund but not without talking over and being argumentive with my husband for minutes and trying to first make him agree to pay for a third of the priceThen he went down to $and finally when my husband was getting upset they agreed to the refundThey want me to write and tell you that the reason I couldn't get through originally was because of system updatesMy husband told them that once I got the refund I would let the Revdex.com know what was said about thatI am not a mean or unreasonable person and once I get my refund, I will accept the response from Arieana and let this goThe only reason that I rejected this now, is because I have not seen the refund and I wanted to make sure that you don't close this case due to my lack of responding to the email you had sent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRE: [redacted] Yesterday I received a call from [redacted] at Arieana, LLC, informing me that they had credited my (closed account) account the amount of [redacted] .I called Arieana, LLC, this morning and told them that no money has shown up as a deposit because the account that they say they deposited it in because that account was closed the day of the scam.My bank informs me that if the money was deposited into a dead account, it may be routed into the new one; however, it would take as long asAugust 19th to show up if it actually was deposited in the first place.Please keep this complaint pending until I notify you of this credit If, and when, this deposit of [redacted] shows up in my account, I will remove my complaint, but, until then, I do not wish to remove it.Sincerely, [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for informing us about the response from the customer Refund for the full amount has been processed from our end, kindly find the refund receipt, enclosed with the reply Best Regards Arieana LLC
Dear Revdex.com, Thank you for notifying us of this complaintFirstly, we would like to apologize for any kind of inconvenience caused by [redacted] We at Arieana LLC always strive to improve our products and services, and have refund policy for unsatisfied customers [redacted] already called our support team and a complete refund is already been raised from our sideFor assuring that we raised the refund, we have attached refund receipt with this reply Regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know,our customer service team is now looking into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next days Thank you for choosing Arieana Best regards, Arieana LLC
I felt relieved that the issue was cleared quickly and efficientlyI was amazed how good Arieana was
Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls First of all we would like to clarify that the number which the customer called is not our toll free number (our toll number is available to all our customers and it is also clearly mentioned on our web page)The number that the customer called is, in fact, a number that routes the call to the nearest technical company Customer had called on 25th August for an issue on her computer, our technical team assisted the customer with her computer and post an authorisation from her, registered her for a technical plan, our technical team assisted her to remove the unwanted files, harmful malware and also optimised the computerCustomer’s case was closed post authorisation onlyCustomer was also contacted by our customer support team on 26th August for a post service feedback where she clearly stated that she was happy and satisfied with the quality of service, the customer never contacted us for a refund or dissatisfaction of service neither did she inform any representative about her discomfort or doubts, in which case, we would have happily addressed the customer’s concern, as is our priority Apart from this, the customer agreed to pay using her cheaccount and the money was not withdrawn because as per the cheaccount rules customer is provided with a days grace period to make up their mind for the chargeThis is an extra layer of security that lets the consumer take an informed and well thought-out decisionHence, the delay in the actual withdrawal from customer’s accountAlso, we are an affiliated business with Revdex.com and Scamguard, who have provided us with a clean sheet of business We would also like to clarify that our company is tech support service provider, that provides online technical assistance and we believe and follow in complete security of the customer information hence processing access to any personal information or installing virus is out of the question Lastly we provide a call to every customer to check the post service response and also this is a monthly service call that every existing customer gets from the customer service teamOnce again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face Best Regards Arieana LLC / [redacted] Style Definitions */
I think this company is a scam, my computer did not work the next dayThey are trying to fix it now, but I do not trust them
Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue.We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days.Thank you for choosing Arieana.Best regards, Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowDid they just ignore this part of the message? "Now my biggest problem is they showed me document to sign, which I didn't, and somehow they have a picture of my signature and just paste it thereI DID NOT SIGN THIS" When they contacted me first I made sure they were going to continue to lie or notI ask them how did my computer got a virusThey explain me there are a million reasons why my computer have a virusWell from that event when I ask how long ago did my computer had a virusBut before they showed me the answer they ask how long did I own the computerI said years, well guess what my computer had a virus ever since June 30, EXACTLY YEARS AGO! THIS IS IMPOSSIBLEI explain to them you cannot get a virus before a computer was ever turn on and I will hang up the phone anytime soon and never answer a phone call from youNow I ask again "how did you sign it?" they basicly telling me they got a signature digitally and sign it for meSo I'm telling them the "so to you guys its okay to sign any contract without consent? I will hang up the phone anytime soon and never answer a phone call from you"I will not be satisfied with just a simple refund so no matter how much it isHow am I suppose to feel safe if someone is just going to sign any contract for me without consent? Isn't this illegal? I have their document sign but not by me and a few documents sign by me a few days before and after theirsI will not rest until this signature problem is secured Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RE: [redacted] Yesterday I received a call from [redacted] at Arieana, LLC, informing me that they had credited my (closed account) account the amount of [redacted] I called Arieana, LLC, this morning and told them that no money has shown up as a deposit because the account that they say they deposited it in because that account was closed the day of the scamMy bank informs me that if the money was deposited into a dead account, it may be routed into the new one; however, it would take as long asAugust 19th to show up if it actually was deposited in the first placePlease keep this complaint pending until I notify you of this credit If, and when, this deposit of [redacted] shows up in my account, I will remove my complaint, but, until then, I do not wish to remove itSincerely, [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls As stated above we at Arieana LLC believe in prime customer satisfaction for which we have multi-tier verification processAs part of this set-up, the transaction of the customer is processed by the payment team only after taking a verbal authorisation from the customer , post which the tech team verifies the quality of service and then closes the caseNot only that, the customer is also contacted by our customer service team for a post service feedback with in hoursIn the concerned case, the customer on all these levels of cross-verification had verified that she is satisfied with the quality of service and never indicated any concern with the service, in which case, we would have happily addressed the customer’s concern, as is our priority Also, ours is an inbound sunder which the consumers call us looking for technical supportAny action/resolution is initiated only after taking consumer’s consentBesides, we are a bonafide Revdex.com listed business with a valid independent rating approved by Revdex.com itself Once again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face, we have processed a refund for the requested amount, which will be reflecting on the customer account within 10- working days Regards Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Dear Revdex.com I apologize for the delay in responding as my computer has been acting i.efreezing, etcup since the vendor installed programs without my permission Following up on the below complaint $of the $was returned to my spouse While this was not what was requested as in the state of Pennsylvania you have hours to cancel a contractCredit card was charged on a Thursday, contact with company was on Friday at which time we were told no one could resolve the issue untilMonday When we reached out to them on Monday we were past from one representative to another and treated as if we had done something wrong While we were disappointed with the offer my spouse accepted the refundWe did not however receive an apology, instead a representative from the company called requesting we withdrawal the complain Perhaps they will think about the way they treat individuals in the future so complaints do not get filed Hopefully this will be a learning experience for all parties concerned Please feel free to share our experience so others do no fall prey to such unprofessional, unethical, immoral businesses practices *** [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I cannot accept the offer from Arieana LLC since they have not as yet credited my account with the $as stated they would - per a phone call from one of their reps on 11-5- I called them on 11-6-15, and asked a Rep named *** as to when I should see the credit on my account He indicated that it would take one week from the 11-6-date He stated they could only send me $of the original $charged since it "cost them to process ???---always telling me I had "an infected computer and the only way to fix it was for them to insert THEIR program"???? (told me I needed SPECIAL SECURITY???) Trying to cancel within the required time became a "nightmare"...Thank you for your continued interest in matters such as this I am a 9l yrs young retired senior in [redacted] who finds it difficult to "lose so much money" to companies who seem to "prey" on us.Again, my thanksMrs [redacted] Dr [redacted] , [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi [redacted] I hope you received my e-mail of 11-20,than [redacted] you and Revdex.com for helping me receive not only the $as agreed upon, BUT THE WHOLE AMOUNT OF $ And to think Revdex.com helped someone _ "across the country" is amazing.....My first time dealing with Revdex.com, and what a great experience THANK YOU.....THANK YOUTHANK YOUfrom (almost) a 9l yrs young senior from [redacted] [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am dissatisfied and displeased and do not want to continue business with this companyI want my $returned to meI did not receive installation of ID and EMAIL Protection on my laptop computer, nor were the issues concerning my laptop fixedThe check for $was cashed BEFORE any work was completed on my laptop, and I did not receive the DocuSign Service Agreement for "review and signing" until AFTER the $check was cashedNo legal authorization was given to take my moneyI feel the company wants more time to figure out a scheme not to return my moneyI am y.oand retiredMy experience with that company was terrible Regards, [redacted] ***
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now loo [redacted] into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days Thank you for choosing Arieana Best regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next Business days Thank you for choosing Arieana Best regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls In an unlikely event of our customers not finding our customer service standards satisfactory, we do ensure that corrective measures are enforcedIn this case also, an investigation has been launched, and if our representative is found wanting, we will initiate appropriate disciplinary actionAs stated above we at Arieana LLC believe in prime customer satisfaction, hence, a refund for the entire amount has been processed for the customer Once again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face, we have processed a refund for the requested amount, which will be reflecting on the customer account within 10-working days Best Regards Arieana LLC
Dear Revdex.com,Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to knowWe at Arieana LLC keep a record of all incoming and outbound calls First of all we would like to clarify that the number which the customer called is not our toll free number (our toll number is available to all our customers and it is also clearly mentioned on our web page)The number that the customer called is, in fact, a number that routes the call to the nearest technical company Customer had called on 25th August for an issue on her computer, our technical team assisted the customer with her computer and post an authorisation from her, registered her for a technical plan, our technical team assisted her to remove the unwanted files, harmful malware and also optimised the computerCustomer’s case was closed post authorisation onlyCustomer was also contacted by our customer support team on 26th August for a post service feedback where she clearly stated that she was happy and satisfied with the quality of service, the customer never contacted us for a refund or dissatisfaction of service neither did she inform any representative about her discomfort or doubts, in which case, we would have happily addressed the customer’s concern, as is our priority Apart from this, the customer agreed to pay using her cheaccount and the money was not withdrawn because as per the cheaccount rules customer is provided with a days grace period to make up their mind for the chargeThis is an extra layer of security that lets the consumer take an informed and well thought-out decisionHence, the delay in the actual withdrawal from customer’s accountAlso, we are an affiliated business with Revdex.com and Scamguard, who have provided us with a clean sheet of business We would also like to clarify that our company is tech support service provider, that provides online technical assistance and we believe and follow in complete security of the customer information hence processing access to any personal information or installing virus is out of the question Lastly we provide a call to every customer to check the post service response and also this is a monthly service call that every existing customer gets from the customer service teamOnce again, it is our endeavour to provide the highest standards of service to our customers and stand by our commitment to look into any unlikely dissatisfactory experiences that our customer may face Best Regards Arieana LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI am somewhat confused by the response to you from Arieana LLCIn the response they say that they are sorry for the inconvenience caused by me, [redacted] They caused the inconvenience to me, not myself to themAlso, they state they raised the refundI also have a copy of the receipt they sent but the money has not shown up in our account yet We tried to call them again this morning but once again, no one answered the phoneThey told me last time I couldn't get through that they were updating their systems for hoursThis may be true but I couldn't get through for longer than a hour periodI guess they must be updating nowIt is the earlier hours of the morning, but hour days a week service means they should answer their phone at anytime that you callAlso, they say how easy it is to get a refund but when they got a hold of me by phone I was at workI kept telling the man on the phone (Austin) that I had to go because I was at work and my employees were yelling for me to come helpHe kept talking over me and wouldn't stop until I finally said "Look, I am working and I have to goI am hanging up and told him to call my husbandHe did call my husband and finally agreed to give the full refund but not without talking over and being argumentive with my husband for minutes and trying to first make him agree to pay for a third of the priceThen he went down to $and finally when my husband was getting upset they agreed to the refundThey want me to write and tell you that the reason I couldn't get through originally was because of system updatesMy husband told them that once I got the refund I would let the Revdex.com know what was said about thatI am not a mean or unreasonable person and once I get my refund, I will accept the response from Arieana and let this goThe only reason that I rejected this now, is because I have not seen the refund and I wanted to make sure that you don't close this case due to my lack of responding to the email you had sent Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRE: [redacted] Yesterday I received a call from [redacted] at Arieana, LLC, informing me that they had credited my (closed account) account the amount of [redacted] .I called Arieana, LLC, this morning and told them that no money has shown up as a deposit because the account that they say they deposited it in because that account was closed the day of the scam.My bank informs me that if the money was deposited into a dead account, it may be routed into the new one; however, it would take as long asAugust 19th to show up if it actually was deposited in the first place.Please keep this complaint pending until I notify you of this credit If, and when, this deposit of [redacted] shows up in my account, I will remove my complaint, but, until then, I do not wish to remove it.Sincerely, [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for informing us about the response from the customer Refund for the full amount has been processed from our end, kindly find the refund receipt, enclosed with the reply Best Regards Arieana LLC
Dear Revdex.com, Thank you for notifying us of this complaintFirstly, we would like to apologize for any kind of inconvenience caused by [redacted] We at Arieana LLC always strive to improve our products and services, and have refund policy for unsatisfied customers [redacted] already called our support team and a complete refund is already been raised from our sideFor assuring that we raised the refund, we have attached refund receipt with this reply Regards, Arieana LLC
Dear Revdex.com, Thank you for notifying us on this complaintWe strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know,our customer service team is now looking into the issue We assured you that we will continue to work our level best to bring a resolution to your concernWe will provide a more substantive response to the customer’s problem and a suitable solution within the next days Thank you for choosing Arieana Best regards, Arieana LLC