Dear Revdex.com,
size="2">Thank you for notifying us on this complaintWe strive to
provide our customers with the best possible service, and when our customers
feel that it is failing to meet their expectations, it's important for us to
knowWe at Arieana LLC keep a record of all incoming and outbound calls
In an unlikely event of our
customers not finding our customer service standards satisfactory, we do ensure
that corrective measures are enforcedIn this case also, an investigation has
been launched, and if our representative is found wanting, we will initiate
appropriate disciplinary action against him
A request to process a refund for
the customer has already been initiated and will be reflecting in the customer’s
account within 10-working days
Best Regards
Arieana LLC
Dear Revdex.com,
Thanks for the complaint notificationWe have reviewed the response made by *** *** and would like to make the following statements as required by Mr*** ***
- We are giving assurance to Mr*** *** that *** LLC will never contact him.
- Mr*** *** raised a chargeback with his bank and got the complete money backHence *** LLC doesn’t have any money from Mr*** ***
Regards,
*** LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did they just ignore this part of the message? "Now my biggest problem is they showed me document to sign, which I didn't, and somehow they have a picture of my signature and just paste it thereI DID NOT SIGN THIS" When they contacted me first I made sure they were going to continue to lie or notI ask them how did my computer got a virusThey explain me there are a million reasons why my computer have a virusWell from that event when I ask how long ago did my computer had a virusBut before they showed me the answer they ask how long did I own the computerI said years, well guess what my computer had a virus ever since June 30, EXACTLY YEARS AGO! THIS IS IMPOSSIBLEI explain to them you cannot get a virus before a computer was ever turn on and I will hang up the phone anytime soon and never answer a phone call from youNow I ask again "how did you sign it?" they basicly telling me they got a signature digitally and sign it for meSo I'm telling them the "so to you guys its okay to sign any contract without consent? I will hang up the phone anytime soon and never answer a phone call from you"I will not be satisfied with just a simple refund so no matter how much it isHow am I suppose to feel safe if someone is just going to sign any contract for me without consent? Isn't this illegal? I have their document sign but not by me and a few documents sign by me a few days before and after theirsI will not rest until this signature problem is secured
Regards,
*** ***
Dear Revdex.com,
","serif">Thank you
for notifying us on this complaintWe strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to knowWe at Arieana LLC keep a
record of all incoming and outbound calls
As stated
above we at Arieana LLC believe in prime customer satisfaction for which we
have multi-tier verification processAs part of this set-up, the transaction
of the customer is processed by the payment team only after taking a verbal
authorisation from the customer , post which the tech team verifies the quality
of service and then closes the caseNot only that, the customer is also
contacted by our customer service team for a post service feedback with in
hoursIn the concerned case, the customer on all these levels of
cross-verification had verified that she is satisfied with the quality of
service and never indicated any concern with the service, in which case, we
would have happily addressed the customer’s concern, as is our priority
Also, ours
is an inbound sunder which the consumers call us looking for technical
supportAny action/resolution is initiated only after taking consumer’s
consentBesides, we are a bonafide Revdex.com listed business with a valid
independent rating approved by Revdex.com itself
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the
requested amount, which will be reflecting on the customer account within 10-
working days
Regards
Arieana LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never tried to fix my outlook problem TZhe technician said he needed someone else to look at it When the other technician got on the phone they said I need to take car of the problemThey have called twice in the last month and used my secure pass code and only tried to scare me and get me to purchase additional programs and yearly service When I refused they became even more instant intold them I was recording this call and did not want any more service just fix my outlook problem! They would hang up Each time they call it is form a different phone number This company has not provided me the service that they said they would and has compromised my personal information They are the only ones with the personal password associated with their companies nameThey did add programs to my computer and they were free programs that anyone can downloadThis company has called me each and every month and now three time in the last week I do not want to be contacted by this company I would like my fees back and will be seeking additional damage if I keep getting harassed by this companyThank you for your help in this matterSincerely ripped off,
*** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the updateWe would like to share that a complete
refund was already created on 4th-Nov on a request from customer ‘s side,
and the money was debited from our bank account on the same day and it usually
takes only 2-business days for the money to reflect in customer’s accountWe
have already shared the refund receipt in our last email with Revdex.com and a copy with
the customer Additionally, when
customer’s husband called us for investigating the reason for the delay in
refund credit then he himself informed us that he recently cancelled his credit
card company and got a new card, and in this process his credit card company takes
some processing time for transferring transactions from old to the new card and
that is the reason this amount is not reflected in this cardHence we can’t do
anything on this case it’s only the customer’s bank making this delayIf
required we are ready to share the call recordings for customer’s husband
conversation
Regards,
Arieana LLC
Dear Revdex.com,
Thank you for notifying us on this complaintWe
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue
We assured you that we will continue to work our level
best to bring a resolution to your concernWe will provide a more substantive
response to the customer's problem and a suitable solution within the next Business days
Thank you for choosing Arieana
Best regards,
Arieana LLC
Dear Revdex.com,
class="MsoNormal" "margin-bottom: 0.0001pt;">Thank you for notifying
us of this complaintFirstly, we would like to apologize for any kind of
inconvenience caused by [redacted]We at Arieana LLC always strive to
improve our products and services, and have refund policy for unsatisfied
customers[redacted] already called our support team and a complete refund
is already been raised from our sideFor assuring that we raised the refund,
we have attached refund receipt with this reply
Regards,
Arieana LLC
","sans-serif"Times New Roman">Dear Revdex.com,
Thank you for
notifying us for this complaintWe accept Mr.[redacted] registered for Year Technical Support Plan with [redacted] LLC however
he only contacted our support team once for fixing his computer and that was on
8-Oct-At the time of registration a contract document was given to Mr.[redacted]
Fitzhugh with [redacted] LLC contact information, so that he can easily reach our
support team for support queryEven on a confirmation call on 10-Oct-Mr.[redacted]
confirmed that his computer is absolutely working fine
From 8-Oct-to 6-Feb-Mr.[redacted] never
called [redacted] LLC for any help however it seems he was in touch with a different
company for his computer problems and because of which he never called usWith
[redacted] LLC Mr.[redacted] only purchased Year software technical support plan
and hence no paid or trail softwares were installed from [redacted] LLC to his
computerAnd the softwares those were removed from his computer were removed
only after a verbal recorded confirmation from Mr.[redacted], and that was a part
of computer optimizationHowever if Mr.[redacted] still feel that a
required paid software was removed or missing then he should be able to
re-download and reinstall that software
from their manufactures web site, or he should have contacted us for help on
that
At [redacted] LLC we are always ready for refund
if a customer is not satisfied with the services providedHowever in the case
of Mr.[redacted], he already raised a chargeback with his bank
without notifying us, hence we don't any option for giving him the refund right
now and he need to contact his bank for getting the status of that chargeback
However if he still want us to process a refund then first he need to cancel
that chargeback from his bankWe also called
Mr.[redacted] after getting the chargeback notification however he
denied for getting any help from us on the outlook problem, and said that he
just need a refund because his computer is not working fineMr.[redacted] is our
registered customer for about months and has raised an unauthorized chargeback from his bank to our company without giving any
chance to fix his computerAdditionally, we try our best to fix software computer
problems but if the resolution is not upto the customer's liking then we are
always ready to respect the customer's decision on whether he wants to carry on
being a customer or cancel the subscription
Sincerely
Customer Service Team
[redacted] LLC
","serif">Dear Revdex.com,
Thank you
for notifying us on this complaintWe strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to knowWe at Arieana LLC keep a
record of all incoming and outbound calls
In an
unlikely event of our customers not finding our customer service standards
satisfactory, we do ensure that corrective measures are enforcedIn this case
also, an investigation has been launched, and if our representative is found
wanting, we will initiate appropriate disciplinary actionAs stated above we at Arieana LLC
believe in prime customer satisfaction, hence, a refund for the entire amount
has been processed for the customer
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the requested
amount, which will be reflecting on the customer account within 10-working
days
Best Regards
Arieana LLC
Customer Name: [redacted]
Account ID: [redacted]
" line-height: 115%">
Dear Revdex.com,
Thank you for notifying us on this
complaintWe strive to provide our customers with the best possible service,
and when our customers feel that it is failing to meet their expectations, it's
important for us to knowWe at Arieana LLC keep a record of all incoming and
outbound calls
Customer called on the 30th of
June for Pissue on his computer, customers was offered remote , in
an attempt to assist the customer efficiently, customer was probed about his
computer further our technicians assisted Mr [redacted] as he agreed to
subscribed for a 2yr year technical support plan
Post working on the computer, Technician
contacted Mr[redacted] for the completion of the documents and also for post
service Feedback, While talking to the technician customer had certain queries
about the digital signatureThe customer's query was clearly and properly
answered by the senior technician, however while technician was trying to
answer Mr [redacted]'s futher queries customer disconnected the call
Mr[redacted] was the repeatedly called as a
company policy to check if his computer was working fine however there was no
response from his end, finally on the 20th of July Mr [redacted]
received the call , he had certain queries which we tried to answered however
he wanted a refund , as per the company policy a refund of 25% of the total
amount i.e$was offered to the customer , Mr [redacted] agreed to the
refund however when asked him to reply to the refund email ,he disagreed and
stated he needed a refund of $450, tried to educate the customer that it was a
company policy however he disconnected the call , an email was also forwarded
to technician for a request to process refund , customer replied to the email
has been attached below , if required we also have call recording if requested
However Mr [redacted] feedback is still important to us as we strive to improve
our products, services, and overall customer experience
Sincerely
Customer Service Team
Arieana LLC
Dear Revdex.com, Thank you for notifying us of this complaint. We are deeply sorry to hear about the death of Mr. [redacted]. We are able to locate Mr. [redacted] in our database with reference to Account ID : [redacted] and would like to share that in case of customer disability or death...
Arieana LLC makes it easy to transfer the warranty however not the ownership of Arieana LLC services from owner to nominee. Mean’s a nominee will only be entitled for utilizing Arieana LLC services registered under the plan however will not be entitled for any refund. The above information is also available on Arieana LLC web site. Hence we request Mr. [redacted]’s nominee to send us an email to Arieana LLC support team at [redacted] for utilizing Arieana LLC services registered under the name of [redacted]. Additionally, our Toll Free number is [redacted]Thanks youRegards[redacted] LLC
Dear Revdex.com,
white;">Thank you for notifying us on this complaint. We strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level best to bring a resolution to your concern. We will provide a more substantive response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Revdex.com,
Thank you
for notifying us on this complaint. We strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to know. We at Arieana LLC keep a
record of all incoming and outbound calls.
As stated
above we at Arieana LLC believe in prime customer satisfaction for which we
have multi-tier verification process. As part of this set-up, the transaction
of the customer is processed by the payment team only after taking a verbal
authorisation from the customer , post which the tech team verifies the quality
of service and then closes the case. Not only that, the customer is also
contacted by our customer service team for a post service feedback with in 24
hours. In the concerned case, the customer on all these levels of
cross-verification had verified that she is satisfied with the quality of
service and never indicated any concern with the service, in which case, we
would have happily addressed the customer’s concern, as is our priority.
Also, ours
is an inbound set-up under which the consumers call us looking for technical
support. Any action/resolution is initiated only after taking consumer’s
consent. Besides, we are a bonafide Revdex.com listed business with a valid
independent rating approved by Revdex.com itself.
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the
requested amount, which will be reflecting on the customer account within 10-15
working days.
Regards
Arieana LLC
Dear Revdex.com,
Thank you for informing us about the response from the
customer
Refund for the full amount has been processed from our
end, kindly find the refund receipt, enclosed with the reply
Best Regards
Arieana LLC
Revdex.com,
Thank you for notifying us on this complaint. We
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level
best to bring a resolution to your concern. We will provide a more substantive
response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Dear Revdex.com,
Thank you for notifying us on this complaint. We
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level
best to bring a resolution to your concern. We will provide a more detailed
response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am somewhat confused by the response to you from Arieana LLC. In the response they say that they are sorry for the inconvenience caused by me, [redacted]. They caused the inconvenience to me, not myself to them. Also, they state they raised the refund. I also have a copy of the receipt they sent but the money has not shown up in our account yet. We tried to call them again this morning but once again, no one answered the phone. They told me last time I couldn't get through that they were updating their systems for 5 hours. This may be true but I couldn't get through for longer than a 5 hour period. I guess they must be updating now. It is the earlier hours of the morning, but 24 hour 7 days a week service means they should answer their phone at anytime that you call. Also, they say how easy it is to get a refund but when they got a hold of me by phone I was at work. I kept telling the man on the phone (Austin) that I had to go because I was at work and my employees were yelling for me to come help. He kept talking over me and wouldn't stop until I finally said "Look, I am working and I have to go. I am hanging up and told him to call my husband. He did call my husband and finally agreed to give the full refund but not without talking over and being argumentive with my husband for 45 minutes and trying to first make him agree to pay for a third of the price. Then he went down to $99 and finally when my husband was getting upset they agreed to the refund. They want me to write and tell you that the reason I couldn't get through originally was because of system updates. My husband told them that once I got the refund I would let the Revdex.com know what was said about that. I am not a mean or unreasonable person and once I get my refund, I will accept the response from Arieana and let this go. The only reason that I rejected this now, is because I have not seen the refund and I wanted to make sure that you don't close this case due to my lack of responding to the email you had sent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Dear Revdex.com
I apologize for the delay in responding as my computer has been acting i.e. freezing, etc. up since the vendor installed programs without my permission. Following up on the below complaint. $200 of the $299 was returned to my spouse. While this was not what was requested as in the state of Pennsylvania you have 48 hours to cancel a contract. Credit card was charged on a Thursday, contact with company was on Friday at which time we were told no one could resolve the issue untilMonday. When we reached out to them on Monday we were past from one representative to another and treated as if we had done something wrong. While we were disappointed with the offer my spouse accepted the refund. We did not however receive an apology, instead a representative from the company called requesting we withdrawal the complain. Perhaps they will think about the way they treat individuals in the future so complaints do not get filed. Hopefully this will be a learning experience for all parties concerned. Please feel free to share our experience so others do no fall prey to such unprofessional, unethical, immoral businesses practices.
Dear Revdex.com,
size="2">Thank you for notifying us on this complaintWe strive to
provide our customers with the best possible service, and when our customers
feel that it is failing to meet their expectations, it's important for us to
knowWe at Arieana LLC keep a record of all incoming and outbound calls
In an unlikely event of our
customers not finding our customer service standards satisfactory, we do ensure
that corrective measures are enforcedIn this case also, an investigation has
been launched, and if our representative is found wanting, we will initiate
appropriate disciplinary action against him
A request to process a refund for
the customer has already been initiated and will be reflecting in the customer’s
account within 10-working days
Best Regards
Arieana LLC
Dear Revdex.com,
Thanks for the complaint notificationWe have reviewed the response made by *** *** and would like to make the following statements as required by Mr*** ***
- We are giving assurance to Mr*** *** that *** LLC will never contact him.
- Mr*** *** raised a chargeback with his bank and got the complete money backHence *** LLC doesn’t have any money from Mr*** ***
Regards,
*** LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Did they just ignore this part of the message? "Now my biggest problem is they showed me document to sign, which I didn't, and somehow they have a picture of my signature and just paste it thereI DID NOT SIGN THIS" When they contacted me first I made sure they were going to continue to lie or notI ask them how did my computer got a virusThey explain me there are a million reasons why my computer have a virusWell from that event when I ask how long ago did my computer had a virusBut before they showed me the answer they ask how long did I own the computerI said years, well guess what my computer had a virus ever since June 30, EXACTLY YEARS AGO! THIS IS IMPOSSIBLEI explain to them you cannot get a virus before a computer was ever turn on and I will hang up the phone anytime soon and never answer a phone call from youNow I ask again "how did you sign it?" they basicly telling me they got a signature digitally and sign it for meSo I'm telling them the "so to you guys its okay to sign any contract without consent? I will hang up the phone anytime soon and never answer a phone call from you"I will not be satisfied with just a simple refund so no matter how much it isHow am I suppose to feel safe if someone is just going to sign any contract for me without consent? Isn't this illegal? I have their document sign but not by me and a few documents sign by me a few days before and after theirsI will not rest until this signature problem is secured
Regards,
*** ***
Dear Revdex.com,
","serif">Thank you
for notifying us on this complaintWe strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to knowWe at Arieana LLC keep a
record of all incoming and outbound calls
As stated
above we at Arieana LLC believe in prime customer satisfaction for which we
have multi-tier verification processAs part of this set-up, the transaction
of the customer is processed by the payment team only after taking a verbal
authorisation from the customer , post which the tech team verifies the quality
of service and then closes the caseNot only that, the customer is also
contacted by our customer service team for a post service feedback with in
hoursIn the concerned case, the customer on all these levels of
cross-verification had verified that she is satisfied with the quality of
service and never indicated any concern with the service, in which case, we
would have happily addressed the customer’s concern, as is our priority
Also, ours
is an inbound sunder which the consumers call us looking for technical
supportAny action/resolution is initiated only after taking consumer’s
consentBesides, we are a bonafide Revdex.com listed business with a valid
independent rating approved by Revdex.com itself
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the
requested amount, which will be reflecting on the customer account within 10-
working days
Regards
Arieana LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They never tried to fix my outlook problem TZhe technician said he needed someone else to look at it When the other technician got on the phone they said I need to take car of the problemThey have called twice in the last month and used my secure pass code and only tried to scare me and get me to purchase additional programs and yearly service When I refused they became even more instant intold them I was recording this call and did not want any more service just fix my outlook problem! They would hang up Each time they call it is form a different phone number This company has not provided me the service that they said they would and has compromised my personal information They are the only ones with the personal password associated with their companies nameThey did add programs to my computer and they were free programs that anyone can downloadThis company has called me each and every month and now three time in the last week I do not want to be contacted by this company I would like my fees back and will be seeking additional damage if I keep getting harassed by this companyThank you for your help in this matterSincerely ripped off,
*** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the updateWe would like to share that a complete
refund was already created on 4th-Nov on a request from customer ‘s side,
and the money was debited from our bank account on the same day and it usually
takes only 2-business days for the money to reflect in customer’s accountWe
have already shared the refund receipt in our last email with Revdex.com and a copy with
the customer Additionally, when
customer’s husband called us for investigating the reason for the delay in
refund credit then he himself informed us that he recently cancelled his credit
card company and got a new card, and in this process his credit card company takes
some processing time for transferring transactions from old to the new card and
that is the reason this amount is not reflected in this cardHence we can’t do
anything on this case it’s only the customer’s bank making this delayIf
required we are ready to share the call recordings for customer’s husband
conversation
Regards,
Arieana LLC
Dear Revdex.com,
Thank you for notifying us on this complaintWe
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue
We assured you that we will continue to work our level
best to bring a resolution to your concernWe will provide a more substantive
response to the customer's problem and a suitable solution within the next Business days
Thank you for choosing Arieana
Best regards,
Arieana LLC
Dear Revdex.com,
class="MsoNormal" "margin-bottom: 0.0001pt;">Thank you for notifying
us of this complaintFirstly, we would like to apologize for any kind of
inconvenience caused by [redacted]We at Arieana LLC always strive to
improve our products and services, and have refund policy for unsatisfied
customers[redacted] already called our support team and a complete refund
is already been raised from our sideFor assuring that we raised the refund,
we have attached refund receipt with this reply
Regards,
Arieana LLC
","sans-serif"Times New Roman">Dear Revdex.com,
Thank you for
notifying us for this complaintWe accept Mr.[redacted] registered for Year Technical Support Plan with [redacted] LLC however
he only contacted our support team once for fixing his computer and that was on
8-Oct-At the time of registration a contract document was given to Mr.[redacted]
Fitzhugh with [redacted] LLC contact information, so that he can easily reach our
support team for support queryEven on a confirmation call on 10-Oct-Mr.[redacted]
confirmed that his computer is absolutely working fine
From 8-Oct-to 6-Feb-Mr.[redacted] never
called [redacted] LLC for any help however it seems he was in touch with a different
company for his computer problems and because of which he never called usWith
[redacted] LLC Mr.[redacted] only purchased Year software technical support plan
and hence no paid or trail softwares were installed from [redacted] LLC to his
computerAnd the softwares those were removed from his computer were removed
only after a verbal recorded confirmation from Mr.[redacted], and that was a part
of computer optimizationHowever if Mr.[redacted] still feel that a
required paid software was removed or missing then he should be able to
re-download and reinstall that software
from their manufactures web site, or he should have contacted us for help on
that
At [redacted] LLC we are always ready for refund
if a customer is not satisfied with the services providedHowever in the case
of Mr.[redacted], he already raised a chargeback with his bank
without notifying us, hence we don't any option for giving him the refund right
now and he need to contact his bank for getting the status of that chargeback
However if he still want us to process a refund then first he need to cancel
that chargeback from his bankWe also called
Mr.[redacted] after getting the chargeback notification however he
denied for getting any help from us on the outlook problem, and said that he
just need a refund because his computer is not working fineMr.[redacted] is our
registered customer for about months and has raised an unauthorized chargeback from his bank to our company without giving any
chance to fix his computerAdditionally, we try our best to fix software computer
problems but if the resolution is not upto the customer's liking then we are
always ready to respect the customer's decision on whether he wants to carry on
being a customer or cancel the subscription
Sincerely
Customer Service Team
[redacted] LLC
","serif">Dear Revdex.com,
Thank you
for notifying us on this complaintWe strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to knowWe at Arieana LLC keep a
record of all incoming and outbound calls
In an
unlikely event of our customers not finding our customer service standards
satisfactory, we do ensure that corrective measures are enforcedIn this case
also, an investigation has been launched, and if our representative is found
wanting, we will initiate appropriate disciplinary actionAs stated above we at Arieana LLC
believe in prime customer satisfaction, hence, a refund for the entire amount
has been processed for the customer
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the requested
amount, which will be reflecting on the customer account within 10-working
days
Best Regards
Arieana LLC
Customer Name: [redacted]
Account ID: [redacted]
" line-height: 115%">
Dear Revdex.com,
Thank you for notifying us on this
complaintWe strive to provide our customers with the best possible service,
and when our customers feel that it is failing to meet their expectations, it's
important for us to knowWe at Arieana LLC keep a record of all incoming and
outbound calls
Customer called on the 30th of
June for Pissue on his computer, customers was offered remote , in
an attempt to assist the customer efficiently, customer was probed about his
computer further our technicians assisted Mr [redacted] as he agreed to
subscribed for a 2yr year technical support plan
Post working on the computer, Technician
contacted Mr[redacted] for the completion of the documents and also for post
service Feedback, While talking to the technician customer had certain queries
about the digital signatureThe customer's query was clearly and properly
answered by the senior technician, however while technician was trying to
answer Mr [redacted]'s futher queries customer disconnected the call
Mr[redacted] was the repeatedly called as a
company policy to check if his computer was working fine however there was no
response from his end, finally on the 20th of July Mr [redacted]
received the call , he had certain queries which we tried to answered however
he wanted a refund , as per the company policy a refund of 25% of the total
amount i.e$was offered to the customer , Mr [redacted] agreed to the
refund however when asked him to reply to the refund email ,he disagreed and
stated he needed a refund of $450, tried to educate the customer that it was a
company policy however he disconnected the call , an email was also forwarded
to technician for a request to process refund , customer replied to the email
has been attached below , if required we also have call recording if requested
However Mr [redacted] feedback is still important to us as we strive to improve
our products, services, and overall customer experience
Sincerely
Customer Service Team
Arieana LLC
Dear Revdex.com, Thank you for notifying us of this complaint. We are deeply sorry to hear about the death of Mr. [redacted]. We are able to locate Mr. [redacted] in our database with reference to Account ID : [redacted] and would like to share that in case of customer disability or death...
Arieana LLC makes it easy to transfer the warranty however not the ownership of Arieana LLC services from owner to nominee. Mean’s a nominee will only be entitled for utilizing Arieana LLC services registered under the plan however will not be entitled for any refund. The above information is also available on Arieana LLC web site. Hence we request Mr. [redacted]’s nominee to send us an email to Arieana LLC support team at [redacted] for utilizing Arieana LLC services registered under the name of [redacted]. Additionally, our Toll Free number is [redacted]Thanks youRegards[redacted] LLC
I felt relieved that the issue was cleared quickly and efficiently. I was amazed how good Arieana was
Dear Revdex.com,
white;">Thank you for notifying us on this complaint. We strive to provide our customers with the best possible service, and when our customers feel that it is failing to meet their expectations, it's important for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level best to bring a resolution to your concern. We will provide a more substantive response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Dear...
Revdex.com,
Thank you
for notifying us on this complaint. We strive to provide our customers with the
best possible service, and when our customers feel that it is failing to meet
their expectations, it's important for us to know. We at Arieana LLC keep a
record of all incoming and outbound calls.
As stated
above we at Arieana LLC believe in prime customer satisfaction for which we
have multi-tier verification process. As part of this set-up, the transaction
of the customer is processed by the payment team only after taking a verbal
authorisation from the customer , post which the tech team verifies the quality
of service and then closes the case. Not only that, the customer is also
contacted by our customer service team for a post service feedback with in 24
hours. In the concerned case, the customer on all these levels of
cross-verification had verified that she is satisfied with the quality of
service and never indicated any concern with the service, in which case, we
would have happily addressed the customer’s concern, as is our priority.
Also, ours
is an inbound set-up under which the consumers call us looking for technical
support. Any action/resolution is initiated only after taking consumer’s
consent. Besides, we are a bonafide Revdex.com listed business with a valid
independent rating approved by Revdex.com itself.
Once again,
it is our endeavour to provide the highest standards of service to our
customers and stand by our commitment to look into any unlikely dissatisfactory
experiences that our customer may face, we have processed a refund for the
requested amount, which will be reflecting on the customer account within 10-15
working days.
Regards
Arieana LLC
Dear Revdex.com,
Thank you for informing us about the response from the
customer
Refund for the full amount has been processed from our
end, kindly find the refund receipt, enclosed with the reply
Best Regards
Arieana LLC
Dear...
Revdex.com,
Thank you for notifying us on this complaint. We
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level
best to bring a resolution to your concern. We will provide a more substantive
response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Dear Revdex.com,
Thank you for notifying us on this complaint. We
strive to provide our customers with the best possible service, and when our
customers feel that it is failing to meet their expectations, it's important
for us to know, our customer service team is now looking into the issue.
We assured you that we will continue to work our level
best to bring a resolution to your concern. We will provide a more detailed
response to the customer’s problem and a suitable solution within the next 7 Business days.
Thank you for choosing Arieana.
Best regards,
Arieana LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am somewhat confused by the response to you from Arieana LLC. In the response they say that they are sorry for the inconvenience caused by me, [redacted]. They caused the inconvenience to me, not myself to them. Also, they state they raised the refund. I also have a copy of the receipt they sent but the money has not shown up in our account yet. We tried to call them again this morning but once again, no one answered the phone. They told me last time I couldn't get through that they were updating their systems for 5 hours. This may be true but I couldn't get through for longer than a 5 hour period. I guess they must be updating now. It is the earlier hours of the morning, but 24 hour 7 days a week service means they should answer their phone at anytime that you call. Also, they say how easy it is to get a refund but when they got a hold of me by phone I was at work. I kept telling the man on the phone (Austin) that I had to go because I was at work and my employees were yelling for me to come help. He kept talking over me and wouldn't stop until I finally said "Look, I am working and I have to go. I am hanging up and told him to call my husband. He did call my husband and finally agreed to give the full refund but not without talking over and being argumentive with my husband for 45 minutes and trying to first make him agree to pay for a third of the price. Then he went down to $99 and finally when my husband was getting upset they agreed to the refund. They want me to write and tell you that the reason I couldn't get through originally was because of system updates. My husband told them that once I got the refund I would let the Revdex.com know what was said about that. I am not a mean or unreasonable person and once I get my refund, I will accept the response from Arieana and let this go. The only reason that I rejected this now, is because I have not seen the refund and I wanted to make sure that you don't close this case due to my lack of responding to the email you had sent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Dear Revdex.com
I apologize for the delay in responding as my computer has been acting i.e. freezing, etc. up since the vendor installed programs without my permission. Following up on the below complaint. $200 of the $299 was returned to my spouse. While this was not what was requested as in the state of Pennsylvania you have 48 hours to cancel a contract. Credit card was charged on a Thursday, contact with company was on Friday at which time we were told no one could resolve the issue untilMonday. When we reached out to them on Monday we were past from one representative to another and treated as if we had done something wrong. While we were disappointed with the offer my spouse accepted the refund. We did not however receive an apology, instead a representative from the company called requesting we withdrawal the complain. Perhaps they will think about the way they treat individuals in the future so complaints do not get filed. Hopefully this will be a learning experience for all parties concerned. Please feel free to share our experience so others do no fall prey to such unprofessional, unethical, immoral businesses practices.
[redacted]
Regards,
[redacted]