Artificial Grass Masters

Review: Artificial Grass Masters installed a lawn for me in October. They did a great job, and I dealt with the owner[redacted]. Job was on time, and well done. I have attempted numerous times on the phone, left messages on phone, emailed numerous times, and have yet to get a receipt or any documentation of the warranty he told me about. My last email was December 31st 2014, and he stated he attempted to send me an invoice, but have yet to get one. I stated he needed to send me on via USPS. This should not be a big issue, but this is not a normal customer service.Desired Settlement: Get an invoice with the pricing listed, and the warranty.

Business

Response:

I apologize Dan, I have sent you the invoice numerous times to a couple of different emails. I am not sure what happened. I spoke with my Receptionist and she said that she was able to get you one out and that you received it. Please let me know if you need anything else and again I apologize for any inconvenience.

Company is extremely knowledgeable, Said they would be finished within specified time, two day's, as well as great customer service! Even taking the time to make sure every detail was approved by me. Would recommend this company to everyone!

I was very impressed with Ricardo their sales rep because he explained every thing that they would do and took the time to answer all my questions. If this company could clone him they would have more work than they could handle. On the day scheduled to do the job the workers showed up on time and did the job efficiently with very little mess which they cleaned up completely. I love my new grass and have recommended this company to several friends already .

I had a terrific, positive experience with Grass Masters. They were exceptional people and did a beautiful job to perfection. Their customer service is far beyond the norm. They make you feel like your family.