Ashley Furniture Homestores

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer contacted Revdex.com and said that she agreed tot he offer provided by the business but she had not received that from the businessShe is requesting that original offer to have the two drawers delivered to the North Carolina address:N Dudley St, Greensboro, NC

Good afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe have reviewed all information brought forth and want to all within our power to resolve the consumers concernsThe consumer has been advised we are pleased to service all concerns brought forth in regards to the merchandiseParts have been placed on order, and upon receipt of we will schedule an service technician to installPlease feel free to contact me if you have any additional questions in the interimBest Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer and advised that we will be moving forward with crediting her for the undelivered merchandise per her requestPlease feel free to contact me if I can be of any additional assistanceBest Regards, [redacted]

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced We offer a comprehensive delivery program which includes the delivery team calling into our dispatch department at the completion of each delivery During this process our dispatch team will survey each customer to ensure that the item arrived in satisfactory condition for the consumer On September 2nd, this customer was surveyed and stated that everything met their expectations The customer signed the delivery receipt and we were not aware of any concerns On November 20th, this customer contacted our team and advised that they had an issue with the items We immediately ordered parts and started the servicing process per our terms and conditions of both our sale and the limited one year manufacture warranty (http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspx) Each of our upholstered parts are cut and sewn to order and the process can take a little bit of time This customer's final part has been shipped via [redacted] and the tracking number is [redacted] Once the customer receives the remaining part our craftsman will service the item to bring it up to showroom standards Thank you, Melanie

I left a message for the guest no Friday The furniture was scheduled to be delivered on Saturday I left a message this morning again to follow up on the delivery and to see if they received the refund

To Whom It May Concern:I apologize that the mattress does not meet Ms [redacted] 's expectations Ms [redacted] purchased a memory foam mattress on December 4th, Shortly there after she complained that the mattress did not rise to the full thickness after delivery Ashley Furniture HomeStore then offered the customer an exchange or the option to reselect Ms [redacted] did reselect this current mattress which was delivered on December 19th, To date, this customer has not contacted our customer care department about any issue with the product being defective As per our sales contract, after delivery the manufacture warranty applies If the customer is describing a manufacturer defect, please have them contact our customer care division to request a Certified Service Specialist to evaluate the mattress.Thank you, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The technicians have repeatedly commented that a repair will not fix the issueThe damage has always been the same case, there was no "additional damage" created in between repairsTherefore, it is unacceptable and non value-add to attempt another repair in this situationAgain -- the reason the claim was denied was because we were informed to attempt multiple repairs instead of filing a claim.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to me I will consider this complaint resolved Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing the consumers concerns to our attentionUpon review of the account I am pleased to confirm all items are ready and available for delivery at the consumers earliest convenienceHowever, pleased be advised while additionally looking into the account I do see the consumer has been advised they must contact the store prior to delivery to make paymentUpon receipt of we are more than pleased to schedule and coordinate this delivery for herIn regards to the financing, I do apologize for any inconveniences the consumer may have experienced in having to refinance the order due to expirationWe certainly empathize with the consumer, however, each financing company has individual terms and conditions as a creditor that is not directly related to Ashley HomestoreWe are pleased however to mediate and assist the consumer should they have any concerns with their financer such as thisPlease advise if I may be of any additional assistance to the consumer in addressing their delivery and purchasing needs Sincerely,Deannie F [redacted]

Good Afternoon,We are pleased to address the consumers concerns, however, per my previous response we have been unable to connect with the consumer to move forward in doing soMost recently our Customer Care has left messages for the consumer on 10/9/17, 10/2/17, and 10/31/with no return callOur Customer Care has also sent an email as well as of 10/31/in the efforts to contact the consumer to no availPlease advise if there is any additional contact information the consumer may provide at this time so that we may continue to move forward in addressing their concerns.Sincerely,Deannie F [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionAll concerns for this consumer have been considered to be resolved in full as a refund was extended on July 5th, for all undelivered merchandisePlease advise if we may be of any additional assistance regarding the consumers most recent purchaseSincerely,Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing thia consumers concerns to our attentionOur customer care department has been working with the consumer to address her concernsOn 9/slats were ordered to address the structure concerns and were installed on 10/In addition to a technician was schooled for an inspection to inspect the mattress for dipping concernsThe mattress was found to be witin manufacture specifications and the impression found was less than the 1/inch requirement from the manufacture to be considered to be a dipAnything less than is considered to be a body impression and to usageOur customer care department has reached out to the consumer again today to additionally address her concerns as she remains unsatisfiedWe are currently looking into the information brought forth regarding the comfort level and the height of the box springWe are pleased to provide an additional update in regards to the comfort concern upon further investigation.Please feel free to reach out to me should you have any additional questions or concerns in the interimSincerely, Deannie F [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRevdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe night stand is being delivered days after the original delivery dateI do not consider this delivery time frame to be expeditedIn the response, it states that additional night stand is being addedThat is incorrectThe night stand that is scheduled to be delivered on 3/29/is one of two night stands that I ordered and paid for with my original order on 1/30/At the time of purchase on 1/30/14, I ordered and paid for two night standsOn 3/8/14, only one night stand was deliveredThus, in the company's response, "adding additional night stand" implies that I am receiving a night stand that was not part of the original order or that I did not pay for A gift card of any amount that is exclusively for Ashley Furniture will not be of value to meAfter the aforementioned unsatisfying experience, I do not intend to make any future purchases at any Ashley Furniture store Regards, [redacted] ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe sincerely apologize for any concerns the consumer may be experiencing with his merchandiseAt this time I would need to advise the consumer to file a claim with the extended warranty purchased at point of sale as I am certain they will be pleased to assistBased on the afore mentioned sale date of 2012, the consumer would have surpassed the one year manufacture warranty and would need to utilize the extended warranty for replacements and/or repairsThey may contact their Montage representative at 800-686-to initiate an assessment of the merchandisePlease let me know if I can be of any further assistance in addressing the consumers concerns.Best Regards, [redacted]

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI did have the opportunity to speak to the consumer prior to receiving the business complaintI did review her concerns with her and was able to schedule her for delivery on 8/5/I advised the consumer the items were arriving earlier than originally advised in which she was seemingly pleased that we were able to deliver the items sooner than expectedI have also advised myself as a point of contact should she have additional concerns with her purchase so that I may personally address.In regards to the delivery feeI did advise the consumer that we would be unable to refund the delivery fee at this timeWhile I do empathize with her concerns of the delay of delivery, ultimately we will be able to render the services of delivery in full upon her scheduled delivery date of the merchandiseI would, however, be pleased to extend the offer of a gift card to Ashley Furniture Homestore to be used at a later date for any inconveniences the delay in delivery may have caused herBest Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke with Deannie F [redacted] and Stephanie W [redacted] regarding our situationWe agreed they would send us a new set of tables and then send a crew to fix the sofa sleeperI just had to refuse service a few minutes ago due to not having the amount of promised goods as well as delivering damaged goods to replace our already damaged goodsI've e-mailed both Deannie and Stephanie and I'll be waiting for their responseTHIS COMPLAINT SHOULD NOT BE FILED AS CLOSED AS IT IS STILL ONGOINGI am waiting to see what their solution is to rectify the situation Regards, [redacted]

This is resolved We have canceled the order and refunded the guest money

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced Our records indicate that we have ordered and shipped a brand new mechanism that will delivered on 3/2/ Our specialist is scheduled to install this new mechanism on 3/5/ Please contact us if there is anything further that we can assist you with.Thanks,Melanie

Spoke with the guest We are replacing the table, chairs and file cabinet Those are being delivered on 10/ I am having service look at the desk and TV stand I am refunding $for the inconveniences

we have exchanged the headboard I have left a message with the guest to make sure we have resolved all the issues