Ashley Furniture Homestores

We have an all sales final policy I have left message with guest to discuss

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below So 'Sharon' did call after this complaint was filed and certainly note that this was the first time that someone representing Ashley Furniture had actually reached out to us After a short round of phone tag, 'Sharon' told me that she would get this resolved, talk to the mythical person named 'Marcus' and would call me back the next day.Same end result, no one ever calls back I've been waiting since this update from Ashley was entered and have not heard from anyone Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]My voice mail is set up, and has been for yearsI have not missed one phone call[redacted] is my cell phone, and I look forward to their call Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The delivery was canceled because between the time we were waiting on delivery of a purchase made in October, the item became discontinued I was offered another desk that did not resemble the first and was a floor model I am now stuck with out of pieces of a desk set with no matching desk I believe that this entire mess should involve proper restitution for my time in this matter Regards, [redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I believe after speaking with [redacted] of Ashley Furniture on Thursday, January 8, 2015, that we did have a resolution we could both live with, it has not been executed I was told to avoid getting a continuous runaround, she would have [redacted] call me to execute our agreement She has never called me I was called on Friday, January 9, by [redacted] who was very nice and reiterated the agreement I had with [redacted] from the day before He had [redacted] call me to execute the agreement however, she was changing the terms as we had agreed She had stated that she had no authority to make a decision (exactly what I was trying to avoid) and would call me the next morning as soon as she came to work because she was getting ready to leave work for the day She did not call me the next day I left voicemail messages for her and for [redacted] [redacted] finally called me on Sunday January, 11, and once again was refusing to cancel the order and return to the original credit as [redacted] and I had discussed and agreedShe told me that she would call me first thing yesterday She did not I left her a voicemail message this morning at 10: I was told by her on Sunday that she would email the completed invoice and I still have not received it I have told [redacted] , [redacted] and [redacted] that I am going to be away on Travel from ***orrow 1/14/until Monday 1/19/and wanted to get this resolved in its entirety prior to my departure so I wouldn't have to deal with it when I get back, or think about it while I am gone This has been stressful and frustrating My initial resolution requested a full refund in order to be done with Ashley Furniture I tentatively agreed, however, that we would cancel the order with them and return to the original store credit which would support replacing the original defective sofas Clearly, getting any business completed with Ashley Furniture is beyond their capability No one has the authority to make a decision or execute an agreement, no one returns a call or calls when they tell you they will I don't have an invoice, the products haven't been ordered and who knows when the order will ever be delivered Additionally, while I will need to purchase an extended warranty to provide me the protection I need in the event the replacement products are defective as well, I cringe at the thought of dealing with Ashley furniture in the futureI just want this entire ordeal to be over This should not have been difficult to execute however, clearly the employees of Ashley Furniture have made it that way!Since Ashley Furniture clearly cannot follow through and execute the agreement I thought we had in place, just cancel all orders and refund all monies, including the original credit of $ As a final reminder, I am leaving on travel tomorrow, January 14, and may not be reached until Monday, January 19, Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you much for your interventionI have received a check dated October 21,This is the day after your contactSorry it took this for them to honor their promise but they have honored itSo again, thanks for your work Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer diligently working towards resolutionAt this time the consumer has been approved for a pick up and refund of the aforementioned merchandise in home and is currently on schedule for merchandise pick up on 9/17/Upon receipt of their merchandise to our possession we are pleased to issue a refund in full to the consumer.Please advise if I may be of any additional assistance to the consumer while continue to address her concerns Sincerely, Deannie F [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionWe do apologize the consumer is experiencing concerns with their merchandiseWe have been diligently working towards resolving the consumers concernsWe have contacted the consumer as recent as 9/14/to schedule for the repairs of the merchandise in homeHowever, at this time the consumer is not allotting for service to be provided in homeThe consumer has previously been in contact with our customer care department whereas parts were ordered for the consumer and have confirmed to have shipped on 8/23/and have been receivedWe are pleased to address the consumers concerns with their merchandise in home and are willing and able to schedule for service at the consumers earliest convenienceWhile we do empathize with the consumers inconvenience occurred with service needed, we are confident all concerns for the consumer will be resolved in full upon completion of the repairsAt this time we are asking to continue with the opportunity to address the merchandise for the consumer in home, however, are unable to move forward at this time without consumer consent to do so.Please advise if any additional information or dates are requested in regards to the manner in which the consumers concerns are being addressedSincerely,Deannie F [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture, please allow me to apologize for any delays the consumer may have experienced in the delivery of their merchandiseAt this time I am pleased to report the reaming undelivered merchandise was delivered on 1/1/All service for this consumer have been rendered in full on said datePlease feel free to contact me if I can be of any further assistance to the consumer.Best Regards,Deannie F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a voicemail from Sharon and left her a voicemail when I didn't reach here upon calling her back to let her know that I have not received the pillows..] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [A Supervisor named Marsha with Ashley Furniture contacted me on Monday asking if I had filed a complaint with the Revdex.comI advised her yes I did file the complaint and she assured me that she would get the matter resolvedMarsha is not aware that it is she that I contacted on multiple occasions to address this issue but never got a return telephone callI advised Marsha that the Ashley account had been paid in full and I wanted to know how she planned to refund the [redacted] She informed me that she would have to verify with [redacted] Bank that the bill is paid in fullAccording to [redacted] bank website of November 23, a payment of $2,paid this account in fullI am not able to retrieve any billing information from the website but I might be able to find the zero balance billThis information can be verified as Marsha indicated on the call however I have not heard back from AshleyI have not been given specific detail of how they plan to handle this refund since the account is paid in fullheard back from Marsha or anyone from Ashley regarding how they plan to refund the creditThis company has a very bad track record for keeping their words so I want to know exactly how they plan to refund my money and I do not want a check mailedI want full disclosure of how they plan to do my refund Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for brining this consumers concerns to our attentionWe are pleased to assist the consumer with any merchandise concerns they may be experiencing as it is our mission to ensure our guest not only enjoy their purchase, but, receive quality merchandise each and every timeWe have spoken to the consumer on multiple occasions in the efforts to address her concerns, however, any request on our behalf of pictures and/or to send a service technician to the consumers home have been declined by the consumerThe consumer has been advised that in order to address her concerns we do require visual confirmation of the concern so that we may ensure we provide the best possible resolution to address th consumers concernsWe are pleased to work with the consumer to address any merchandise concerns and to ensure quality service, however, we can not exchange or service the item sight unseen with out clear advisement as to the nature of the concernUpon receipt of either pictures and/or inspection of the merchandise we are pleased to move forward in addressing the consumers concerns in a swift an efficient manner.Please feel free to advise if I can be of any further assistance in the interim Best Regards, Deannie F [redacted]

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research I found that all merchandise was delivered to the consumer in full on 3/4/All services are considered to be rendered in full at this timeShould the consumer require any further assistance I will be pleased to assist.Best Regards, [redacted]

This guest is scheduled for delivery today I will follow up with the guest tomorrow to make sure the delivery went ok

To whom this may concern, I apologize for any inconvenience this may have causedYou agreed to delivery on 8/10/2016, and was not satisfied with the four hour window provided for deliveryOur system routes geographically according to how many guests we are delivering to as well as the amount of merchandise being carried on one truckTypically if a customer does not like the timeframe or cannot accommodate (i.e finding someone to accept delivery for the customer) we do charge a redelivery fee, please be aware that this is because the day before delivery the trucks are already loaded, merchandise is off the shelf, and any cancellations disturb the route and timeframe for the rest of our guestsOn the terms and conditions signed at the time of sale it does state that delivery is non-refundableHowever, that day we made an exception and did not charge you the restocking feesPlease allow your bank to show the refund of $to clearAlong with this response, we have a provided attached forms showing the refund credit for $made on 9/27/2016, we were originally going to charge you the restocking fee but were able to waive the chargesI suggest you wait 5-business days to allow the information to process with your bankIf you do not see any changes please reach out to your store and contact Kenya who is aware of your situation Thank you

To Whom It May Concern:I am sorry that we have not been able to resolve your issue to date As previously stated, we have been trying to contact you unsuccessfully for some time We would like to resolve your concerns and would be happy to schedule a visit from our Certified Specialist on Saturday, September 27th We would need to confirm this appointment with you prior to Friday, September 26th Please contact me directly at [redacted] Ext [redacted] to confirm.Thank you, Melanie PAshley Furniture HomeStore

Left message with the guest to schedule the delivery of the new headboard and to see if she has received the refund

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe sincerely apologize the consumer has experienced concerns with their extended warranty company in regards to the service of their merchandise While I must advise that the extended warranty is neither owned not operated by Ashley Furniture, we are pleased to offer any assistance we can ensuring their concerns are resolved going forward in a timely mannerWe do however, need to request additional information from the consumer so that we may better assist the consumer as we were unable to locate their information with MFSPerhaps the consumer can verify the claim number or name on the claim so we may ensure we are working with the correct informationUpon verifying the claim we are pleased to assist further.Best Regards, Deannie F [redacted]

Complaint: [redacted] I am rejecting this response because: I do not take kindly to "strategic corporate" endeavors that are formulated with the sole intention of "getting over on the customer"I have read your policy and as an added courtesy have included it in this response messageI want to addressthis on many frontsFirst, I do not like it when a product is sold to me as a "Cadillac" and then when I call on the retailer and ask for help with the product that they sold to me they turn around and tell me "sorry we can’t help"The only reason I purchased this product from Ashley Furniture Home store was because they offered this warranty with the mattressThe sales person went on and on about this warrantyNot once, did she even present to me to purchase a mattress cover, nor did she say that w/o the cover your mattress warranty will not be honoredLet's look at the facts; I included my receipt, I ask: can it be that a person who spends over $dollars on a mattress really decide not to spend an additional $25-$on a mattress cover?? Really??The truth is that this matter cannot and will not be decided on speculation alone, but, based on my experience it is my understanding that Ashley Furniture Home store sales reps "INTENTIONALLY" are taught to exclude these very important details so that when this day arrives, they can throw their arms in the air and say "there is nothing we can do for you"The Law tag is not on the mattress, you are correct, but is that reason enough to disqualify me from my warranty?? Are your implying that there might be a chance that this is not the mattress that I purchased?? I truly hope that is not the reasoning behind thisAnd in your response you mention that the mattress is "Soiled" and "stained"; the word Soiled and stained are synonymous, I appreciate that you’re trying exasperate the issue with no ill will intentions "I'm sure"But, your inspector came out and examined the mattress and found it faultyI know this because it is what he told meWhen I called for a copy, [redacted] (supervisor at customer care) told me that the inspection report was "Proprietary Information" and that I was not entitled a copyA decision made against my cause and I cannot see a copy?? This is a “shady deal”, and is vastly different from what waspresented to me approximately 7yrs agoNow as per my last response to your company, your inspector was able to make the inspection, which is the greatest concern as per [redacted] Warranty policy, so then what is the issue?? I can place a mattress cover over the mattress so that your company can transport it with no risk to themI hope that the reason you don’t want the mattress with stains is so that you can either resell it or Lord knows what Look, do the right thing and stop trying to cheat people out of products they paid you good money to receive Mr [redacted] Regards, [redacted]

I have updated the system with the new phone number I just left another message on the number in the email you provided I have also included notes from one of the service orders that was closed stating the reason it was closed 03/14/10:08:- LIJO - Manually Entered Comments 3/14/- PER SAW REPORT - Cancelled Service Order because called to adv customer that tech wa on his way customer states that he will do it his self and just hung up on me cancelled and emailed ahsleys