Ashley Furniture Homestores

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have sent pictures to the company's owner; and I am requesting a refundI paid for the furniture with cash that was not defective, and I expected the same consideration and qualityI was told by MsF [redacted] that the case would be "closed," so I am very surprised that that the company stated they wanted to resolve the issueThe only resolution I would like to consider at this time is a full refundRegards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] When the care department called me, I was at the hospital with my mother who had just fallen and had a significant strokeI was not able to think clearly about the problem and I was unable to consult with my husband on the matterI simply didn't want the stress and needed to get back to my mother After returning home, and seeing even the other pieces of the sofa as well as the broken piece, we felt as if we did not want to deal with the company any longer and simply wanted a refund of the money that was owed on the sofaAt that point, I began emailing and calling to leave messages about my decisionToday, I called the person, supervisor(Camea) I was dealing with again and Dara the person I spoke with said she was not available but would return my phone call by the end of the business dayShe did not return my phone call Please help!

Revdex.com: I I have not had any response from this company since I originally filed this claim I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

I have spoken with the guest There is a one year warranty on the furniture against manufacturer defects We don't keep parts in the store, we have to order the parts, which we did on 11/ One of the parts are on back order until 12/ He guest didn't want to wait so he was going to just purchase a new recliner We order all the furniture was it is order so we didn't have the recliner The first date the manufacturer will be able to ship it is 12/ He wanted to use the chair off the floor until the parts arrive or the new chair arrives but we don't have a loaner program

We have picked up the furniture and refunded the guest

I have left a message with the guest to respond

Good Morning, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionA in refund in full has been processed per the consumers requestAll concerns for the consumer have been addressed and resolvedPlease feel free to contact me should you have any additional questions or concerns in regards to this consumerBest Regards, [redacted]

Good Afternoon, We redelivered new items to the consumer on 10/25/I have spoken to the consumer to follow up and she stated all went well with the second delivery and all concerns at this time are considered to be fully resolved to the best of our abilityPlease feel free to reach out to me should you have any further questions in regards to this consumer Best Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing the consumers concerns to our attentionUpon review of the account I am pleased to confirm all items are ready and available for delivery at the consumers earliest convenienceHowever, pleased be advised while additionally looking into the account I do see the consumer has been advised they must contact the store prior to delivery to make paymentUpon receipt of we are more than pleased to schedule and coordinate this delivery for herIn regards to the financing, I do apologize for any inconveniences the consumer may have experienced in having to refinance the order due to expirationWe certainly empathize with the consumer, however, each financing company has individual terms and conditions as a creditor that is not directly related to Ashley HomestoreWe are pleased however to mediate and assist the consumer should they have any concerns with their financer such as this Please advise if I may be of any additional assistance to the consumer in addressing their delivery and purchasing needs Sincerely, Deannie F [redacted]

To Whom It May Concern:Ashley Furniture HomeStore was able to resolve the issue with the tear We had a certified specialist reupholster the sofa At this point the customer is happy and the issue is resolved

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research we found all merchandise was delivered in full to the consumer on 9/18/As per the consumers advisement, the consumer had requested to have all merchandise delivered no later than 9/18/At this time we would consider all concerns brought forth resolved in full as the consumers request was accommodatedPlease advise if I can be of any further assistance to the consumer or if there is additional information in regards to the order we may be unaware of at this time.Best Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionAt this time we are diligently working towards resolving the consumers concerns and are doing everything within our power so that she may satisfied with her Ashley Furniture purchaseThe consumer did receive delivery on 11/15/and advised shortly after she was experiencing concerns with her merchandiseA service technician was dispatched on 12/1/to inspect and advise parts requiredParts were ordered for the consumer to address her concerns and she was originally scheduled for installation to install on 2/The original appointment was rescheduled due to circumstances beyond our control and the consumer was rescheduled for 3/8/The consumer was not at home when our technician arrived for installation and the appointment was ultimately rescheduled for 3/22/We are confident all concerns will be resolved in full on the upcoming service date scheduledPlease feel free to contact me if I can be of any further assistance in the interim Best Regards, Deannie F [redacted]

Good Morning,Thank you for bringing this to my attentionOur Customer Care has since been in contact with the consumer and advised we are pleased to move forward with an exchangeThe consumer is currently on schedule to receive the exchange of items on 10/3/We are confident all concerns will be resolved in full at that time.Please feel free to contact me in the interim should you have any additional questions or concerns regarding resolution for the consumer.Sincerely, [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe apologize this has went unresolved for the consumer [redacted] has contacted the consumer and a refund has been processed for all funds owedIt is to my understanding the consumer found the resolution to be satisfactory and all concerns have been considered to have been resolve in full at this timePlease advise if I can be of any further assistance to the consumer and it would be my pleasure to assist in any way I can.Best Regards, [redacted] ?

Revdex.com spoke with the businessThey are just waiting for the items to be delivered at this timeAt that time they will be able to arrange with the customer getting their new items to them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]My wife was contacted by Sharon from Ashley Furniture on Monday January 11thSharon stated that our repair order had been closed because the warranty center was unable to reach usMy wife let her know that after months of phone calls back and forth, four visits to the store, an enormous amount of incorrect parts delivered, three furniture repair visits and an email sent to Ashley Furnitures corporate office, there has been no resolutionThe last representative that reached out to us left a minute voicemail in which she put my voice mail on hold to look up the reason for her call and eventually mumbled something about serial numbers so they could send MORE partsI realized at that time that we would be better served by reaching out to the Revdex.comAfter all of our attempts to have the repairs made, we are no longer interested in a repairWe would like a refund or a reselectThank you for your kind attention to this matter Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionPlease allow for me to provide additional details in regards to the consumers concernsThe consumer was brought to attention to myself during her interactions with our customer care centerThe consumer was requesting as advised in the letter to Revdex.com for an exchange of all items due to her relocating on the 29thThe consumers work order and pictures of all merchandise were further reviewed upon receiving our requestUltimately, after continuation of review of her concerns it was brought to light what the consumer was experiencing was pilling and not a manufacture defectThe consumer was advised that it was our findings that the sectional was within manufacture specifications and pilling is a natural occurrence of many fabricsThe consumer remained unpleased and after further communicating with her it was agreed upon that we would install all previously ordered parts for the sofa, chaise and sectionalThe consumer agreed to as an amicable resolution for both partiesThe consumer also made mention prior to installation that the parts ordered were not a perfect color matchThe consumer was advised that the manufacture would be unable to guarantee die lot, the consumer agreed to continue with installation of parts orderedAll service discussed and agreed upon with the consumer was completed on 8/25/The consumer has since advised they remained unpleased due to the color variationIn which at that time I did speak to the consumer to reconfirm our discussion prior to installation of partsWe do apologize the consumer remains unpleased, however, the consumer was advised prior to as well as upon completion of service the installation of parts ordered was out of courtesy to the consumer to ensure a high level of customer service and that we remained firm that we found no manufacture defects with the unitsWe sincerely apologize the consumer remains unpleased, however, we truly feel that we have done all with in our power to resolve her concerns at this time Sincerely, Deannie F [redacted]

I have a left a message on both phone number on the order to discuss options I will continue to try and reach the guest

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI do apologize the consumer feels he was led to believes his *** would be refunded outside of a store creditIt is our written policy that *** be refunded in the form of store creditHowever, we will be more than happy to look further address his concernsPlease advise the consumer we would need to review any paperwork or contracts he may have in regards to his [redacted] policy to move forward Best Regards, [redacted]

We have delivered the guest a sofa that fit and we have a tech scheduled to look at the damage I tried to call the guest to follow up No answer I left a message