Ashley Furniture Homestores

I paid for the furniture on August 4,It had to be shipped to Ashley Furniture Store in Richmond, Virginia from Fredericksburgh, VirginiaI picked it up from Ashley Furniture on August 8, not the distribution centerIt was strapped down on the back of a pickup truck not a moving van as they statedThe sales representative at the Ashley store asked me to sign stating that I received the furnitureHe never said sign that I received it in good conditionIt was raining that day so the boxes were never opened until we got to North CarolinaI made contact with them the same day I picked it upThen I got a call back from customer service representative [redacted] , I was asked to send picturesOn August 13, [redacted] stated that the furniture would be replacedI then asked her if it could be shipped to North Carolina and she said that she would have to ask her general managerShe didn’t call me back until August 18, and that’s when it went from replacing the furniture to sending two drawersI guess by me asking them to ship it to North Carolina is when everything changedAll I want is what I paid for and nothing more

Good Morning,We here at Ashely Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer to further address her concerns on 8/20/I advised the consumer at that time I would be pleased to address this for her as well as apologized for her most recent experience with us as it is our company mission to strive for excellenceI did advise the consumer I would be pleased to assist in coordinating the delivery of the pending merchandise in the effort to resolve her original concernThe consumer did decline and advised she wished to continue to seek a refund for the itemsUpon further reviewing her concerns we will be extending the offer to refund the undelivered items per the request of the consumer.Best Regards, [redacted]

We are pleased to provide further update on [redacted] ***The consumer was experiencing peeling concerns with her recliner and we are prepared to offer full resolution of the concernOur Customer Care has been in contact with the manufacture on behalf of the consumerWe were able to obtain credit for the piece and have reached out to the consumer to offer store credit so that the consumer may re-select on the merchandisewe are confident this will resolve all concerns in fullPlease let us know if we may be of any additional assistanceSincerely, Ashley Furniture HomeStoresTrivett's Furniture T & T Distribution, LLC [redacted] ***

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you or bringing this consumers concerns to our attentionAfter careful review of the consumers concerns we have extended the offer to refund [redacted] *** for her most recent purchase with us due to a delay of the arrival of her merchandise to our distribution center [redacted] *** has been issued a full refund and should be expect it's arrival in to business days Best Regards, [redacted]

Good Morning, We are pleased we were able to come to an amicable resolution with the consumerI can confirm that a change of order has been completed and the credit has been utilized In regards to the delivery feeI do apologize, however, we would not be able to refund at this time as we will be delivering the new merchandise ordered and it was inclusive of the credit enteredHowever, as we do want to do right by the consumer we are pleased to extend the offer of a store credit to her in the amount of $We are pleased to send this to her at anytime should she choose to accept our offer.Best Regards, Deannie F [redacted]

Good Afternoon, Thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer in the efforts to resolve his concernsAn exchange attempt did take place on 10/26/16, whereas the consumer remained displeased with the itemsAll items from the bedroom group (excluding bedding) were returned on the aforementioned delivery date and the consumer was offered a refund at that timeThe consumer was contacted on 11/2/to advise funds have been returned to his [redacted] account in the amount of $which is inclusive of his extended warranty purchased as well.Please advise if we may be of any additional assistance to the consumer at this time Sincerely, Deannie F [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionAt this time we are currently working with the consumer towards reaching an amicable resolution to address their concernsThe General sales Manager has contacted the consumer and has scheduled a meeting on 6/28/so that they may further discuss effectively resolve this for the consumer to their satisfactionI will be pleased to provide an additional update upon doing soPlease feel free to reach out to me should you have any further questions in regards to this consumer in the interim.Best Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The consumer called the Revdex.com and stated that after the furniture was repaired from damages during the delivery, she was told the company would look into giving her a discount or some sort of percentage off her balanceShe has not heard back from the company Regards, [redacted]

Good Afternoon, Thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Homestore please allow me to apologize for any inconveniences the consumer may have experienced during the delivery processUpon further review of the consumers concerns we have found all items to have been delivered in full as of 12/27/and services have been rendered to completionPlease advise if there are any additional measures required to be taken at this time to ensure the consumer is % satisfied with the delivery and items received.Sincerely, Deannie F [redacted]

I have left a message for the guest We don't sell our guest phone number to tele-a-marketer The only calls the guest be getting when be from us to schedule and confirm the delivery The delivery driver would also call the day of the delivery when he was on his way We would also call the guest after the delivery with call to see how the delivery when

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe consumer was advised we were unable to successfully deliver the floor model purchased from our clearance centerIn the efforts to make this right for the consumer a new item was ordered from the manufacture at no additional charge to the consumerAt this time we have an estimated arrival date of 1/15/We are pleased to schedule delivery of the new piece upon arrival to our distribution centerPlease feel free to contact me should there be any additional questions or concerns in the interimBest Regards,Deannie F [redacted]

Complaint: [redacted] I am rejecting this response because:As of this date nothing has been refundedWe are still being charged in full and that includes the delivery charge we were told was being refunded on July We have received a $gift card to Ashley Furniture Homestore that we will never useOn top of the lack of refund, the customer service has been horribleWe placed and order on June with a guaranteed delivery date of July 5th and they did not come throughIn fact from that day forward the entire order had problemsAt no point did we have all our furniture delivered, they delivered broken furniture (which I have a photo of) and we never had the bed delivered at allThey actually removed pieces from our order claiming they were delivered It has now been over a month and this situation has not been resolvedThe response from the store claiming that we have been refunded was an outright lieI will not be contacting the customer care department because it gets me nowhereThey do not answer the phone or return calls or emailsThey gave me the runaround and tried to pass the problem onto others who ignored us in the same wayI have a detailed time table, including dates, times and names of the entire situationPlease help me get this problem resolvedThank you.Regards, [redacted]

Good afternoon,On behalf of Ashley Furniture Homestore we do sincerely apologize the consumer was not pleased in our offer to compensate her for experienceThe offer was a sincere gesture to thank her for being a valued guest of Ashley FurnitureWe are pleased at any time per the request of the consumer to send the store creditAs previously advised, we simply do not have an avenue to provide free merchandise to the consumer, nor is it viewed as a reasonable request to resolve her concernsPer my previous advisement, the consumer has received all items in full and reported to be in good conditionAs of 10/24/15, all services have been rendered in full with no pending concerns from the consumer outside of the compensation requestPlease be advised the merchandise the consumer has requested to be delivered free of charge was delivered to and accepted by the consumer on 10/24/I am pleased to furnish documentation at your request of all information provided.Best Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

The pick up was yesterday and it went fineI just picked up the check in the amount of $ [redacted] for a full refund On behalf of my husband; [redacted] *** and I , we consider the matter as closed satisfactory Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

The delivery is scheduled for 4/ I have left a message for the guest to call me to schedule for a date that works better for him

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionWe do apologize the consumer is experiencing concerns with their merchandiseWe have been diligently working towards resolving the consumers concernsWe have contacted the consumer as recent as 9/14/to schedule for the repairs of the merchandise in homeHowever, at this time the consumer is not allotting for service to be provided in homeThe consumer has previously been in contact with our customer care department whereas parts were ordered for the consumer and have confirmed to have shipped on 8/23/and have been receivedWe are pleased to address the consumers concerns with their merchandise in home and are willing and able to schedule for service at the consumers earliest convenienceWhile we do empathize with the consumers inconvenience occurred with service needed, we are confident all concerns for the consumer will be resolved in full upon completion of the repairsAt this time we are asking to continue with the opportunity to address the merchandise for the consumer in home, however, are unable to move forward at this time without consumer consent to do so.Please advise if any additional information or dates are requested in regards to the manner in which the consumers concerns are being addressed Sincerely, Deannie F [redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] The sectional was finally delivered on 3/5/I am still not pleased with the overall service because they should've communicated better by letting us know it would be longer than two weeksI will NEVER purchase anything from this company again but I appreciate the opportunity to address my concernsThank you and have a great day!Regards, [redacted]

I am having another tech come out tomorrow to repair If he can't repair we will reorder

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe currently have a new loveseat available for exchange for the consumer at their earliest convenienceThe consumer has been advised of suchHowever, we have reached out to the consumer in regards to the sofa as we do not have any information or documentation of the damageWe are pleased to address the concerns with the sofa upon receipt of the additional information so we may address the consumers concerns accordinglyPlease feel fee to contact me should you have any additional questions or concerns in the interimBest Regards,Deannie F [redacted]