Ashley Furniture Homestores

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel as if the business having issues with their computer shouldn't be my problem. I have been waiting nearly a month now for my refundI can't even go any place else to get furniture until all my money is refunded. I don't understand how hard it is to type out a check for the remaining amount so I don't have to wait another to days for the rest of my money. I feel like they haven't tried very hard to make themselves responsible for what happened. I have spent at least $in gas back and forth to the store in Greenwood trying to get this taken care ofAt the least I feel they should have offered us some compensation for our bad experience so I could at least spread word that they tried to make things right. Regards,*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research of the consumers concerns we have extended the offer to the consumer to refund of the sofa that remains undelivered at this time
Our customer care department has reached out to the consumer to advise the request to refund has been approvedPlease let me know if I can be of any further assistance in resolution to the consumers concerns.Best Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I spoke to Ms M*** on 3/14/and the phone was never disconnected (FYI), Her response was to provide us with some rail support as they have before and DID NOT fix the issueI want Ashley's furniture to provide a technician to come and resolve the issue that we are having

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe apologize this has went unresolved for the consumer*** *** *** *** has contacted the consumer and a refund has been processed for all funds
owedIt is to my understanding the consumer found the resolution to be satisfactory and all concerns have been considered to have been resolve in full at this timePlease advise if I can be of any further assistance to the consumer and it would be my pleasure to assist in any way I can.Best Regards,*** ***?

I have spoken with the guest I ask the guest to send me pictures of the peeling sofa and the serial number and I was going to forward them to the manufacturer to see if they would cover the damage The guest informed me they gave the sofa away I apologize for the confusion with
the warrantyThis is resolved

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I was offered a $gift card which isn't store creditAs I said on the phone yesterday I would take the gift card but How is that fair compensation? Why would I want to buy something from their store again after everything I had to go through to get my furniture?
Regards,
*** ***

I have spoken to the guest and scheduled the delivery for 12/27. We are issuing a $gift card for the inconvenience

To Whom It May Concern:
Ashley Furniture HomeStore's position remainsThank you,
Melanie

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I just received the message and letter todayAshley sent out a Male repto inspect the mattress on Sept15th and he also stated that the mattress is defectedYesta repcalled and stated that they were having problems with the mattress company refunding their purchaseI advised her that they can work that out themselves but meanwhile I still don't have a usable mattress and that they needed to come and pick it up from my home Asap because I'm not paying for itAnd I want my account refunded and my damaged furniture fixed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Ashley representative on the phone yesterday and all they did was offer an apology They denied and refused to do any investigation as to the reason my phone number was being abused They only stated that it was not them and that I should compromise myself by answering the call This would be going against all recommendations by police department and my phone service providerI did not receive any calls yesterday for the first time in weeks however Maybe this was corrected by some internal process at Ashley if my phone number was removed on their end, although I wasn't informed that it had been I am hopeful that the calls have ceased and this complaint has been resolved in some miraculous that Ashley will bear no responsibility for
Regards,
*** ***

Good Afternoon,Thank you for bringing this to our attentionAs per my previous advisement our technician's report, inclusive of picture documentation showed all repairs were completed in fullOur follow up message on 10/left for the consumer to ensure they were indeed truly satisfied with the repair went unattendedWe have since reached out to the consumer again on 10/and were successful in establishing point of contact by our Customer Care We have asked the consumer to send us visual confirmation of the concerns with the repairs so we may address accordingly. We are pleased to further update in regards to resolution upon receipt of the necessary information to move forward in addressing the consumers concernsPlease feel free to contact us should you have any additional questions or concerns in the interim.Sincerely,Deannie F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ms***
Yes, that is correct. I have not received my refund check from Ashley's
Thank you,
***
Mon 11/17/2:PM

Good Afternoon,Thank you for taking the time to provide the additional information requestedI was able to locate the consumer's account information with the updated informationUpon further investigation we found all items were delivered in full on 8/15/All services were
considered rendered in full at that timePleased advise if I can be of any further assistance to the consumer.Best Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
An inspection isn't going to resolve our situationWe need to have the mattress replaced, not just inspectedAlso, to look at the mattress there wouldn't be anything to see wrong with itYou would have to feel the difference alongside another mattress of the same modelI was at one time willing to take ours to the store and put it against the floor model to compare the twoI'm not going to do that nowI have had enough of thisI even had the manager of the store come out at one time to test itHe said he didn't think there was much of a differenceThis mattress we have is much firmer than the floor model and is NOT ultra plushOther than a replacement of the mattress with a new same exact model as we purchased, delivered and this one in our home now removed, or a total refund of our money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever, the table has not been assembled yet. We have had inclement weather and the technician has been unable to come to our house. We are waiting to set up a time for service from the technician
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that repairs to the chair have been performedWhile this is not the resolution I was I seeking of find acceptable, I agree to close this case.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I am not satisfied with this result because all along I was expecting to be compensated for the delivery as said by Brandon one of the managers there that was dealing with my situation specificallyIt's one thing that we talked aboutHe specifically stated we will take care of it once I received delivery of my sofa so a $Ashley gift card is not acceptableThat's why I'm requesting a full refund and they can take back the sofa and gift card as I will never shop with them again

Spoke to the guest. We have the service set for 2/as of now. I am working to see if I can get a tech out earlier

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not accept the offerI feel I(we) the consumer was miss lead about the comfort factor of the furnitureIt was sold to us as depicted on the showroom floorThe comfort issue was NEVER discussed with us during the purchasing of the sofaWe will not negotiate the 30% restocking feeI have now counter offered the deposit fee for any type of monetary fee that Ashley wants to charge usPlease note that we are returning the entire purchase which is the sofa and lampsThe lamps were purchased to complement the sofa I have spoken to *** *** at Ashley regarding this matter 6/25/Thank you