Ashley Furniture Homestores

We have picked up the furniture and the store is refunding the guest their money. I left a message to see if they had received the refund

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any difficulties that the customer may have experienced. Our offer still remains the same. We would be happy to offer a one time courtesy
Thank you,
Melanie

Good Afternoon, We are in contact with Guardsman to resolve this situation, and anticipate having the appropriate credit reflexed in our system by the weekend, We would like to opportunity to have the customer come to the sore to take advantage of the creditAs soon as the credit is in the system I
will reach out to the customer and schedule a date for her to come shop

Good Afternoon,We here at Ashley Furniture Hometore would like to thank you for bringing this consumers concerns to our attentionAs per my previous response we have not placed new on order at this timeAnd original offer to refund $stands as we have reviewed all pictures sent by the delivery company and were not able to verify the damage claim from the pictures providedOur customer care department did speak tot he customer on the day of delivery and advised the consumer additional pictures would be required to further validate the claim, the consumer was uncooperative and unwilling to work with us towards a resolutionPlease keep in mind that while we did offer a refund in the amount of $100, we at no time have been able to determine or deem the merchandise damaged on deliveryAs well as the aforementioned two delivery exchanges were provided at no cost to the consumer as she declined all applicable delivery services at the time of saleWe are still pleased to provide the refund of $in an effort to find an amicable solution to the concerns brought forth.Best Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm done waiting for Ashley. Apparently, YOU (Revdex.com) just act as a sounding board and do NOTHING to really help out consumers who are getting screwed. Regards,*** ***

Good Afternoon,
I am pleased to advise the consumer has been contacted and advised a refund is currently being processed by our accounting department via check to be mailed to the consumerThe consumer should expect to receive full funds to their residence within 7-business days
Please advise if we may be of any additional assistance to the consumer
Sincerely,
Deannie F*

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe consumer was advised we were unable to successfully deliver the floor model purchased from our clearance centerIn the efforts to make this
right for the consumer a new item was ordered from the manufacture at no additional charge to the consumerAt this time we have an estimated arrival date of 1/15/We are pleased to schedule delivery of the new piece upon arrival to our distribution centerPlease feel free to contact me should there be any additional questions or concerns in the interim.
Best Regards,
Deannie F*

Good Morning,I am pleased to update we were able to reach an amicable resolution with the guestCourtesy cushion and cores were ordered and shipped to the guest, as well as we have them on schedule to pick up the sofa for a frame repair on 1/The guest is currently satisfied in the manner in
which his concerns are being addressed at this time Please feel free to contact me should you have any additional questions or concerns in the interim. Sincerely, *** ***

Good Morning,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture I would like to express a sincere apology for any inconveniences on the consumer has experienced with their new purchaseOur customer care
department has been working with the consumer to diligently address their merchandise concernsI am pleased to advise all concerns have been resolved in full and a service exchange was completed to the consumers satisfaction on 10/The consumer has confirmed all is in working order and to her satisfactionIn regards to compensation it would be my pleasure to send a gift card to express our apologies for her experience as she is truly a valued Ashley Guest and we want to make her feel as such.Please advise if we can be of any additional assistance to the consumer in ensuring her concerns have been addressed to her satisfaction.Sincerely,Deannie F*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Spoke with Sharon from the escalation department on Thursday. Sharon stated she entered notes into the system to allow the reselect. She stated we would need to go into the store to make our selections, pay the difference between the original purchase and the reselect, and then set a delivery date for the reselected merchandise/removal of damaged merchandise. Sharon also stated she was entering a refund of our $delivery fee from the original purchase and we should receive it in about days
We went to Ashley Furniture Thursday evening, made the selections, paid the difference, and set a delivery date for March 31.
If all goes well, this resolution is satisfactory. I don't know the process for this, so I don't know if I should have selected accept instead of reject. I wasn't sure if the complaint should remain open until we receive the merchandise and the refund.Regards,*** ***

Spoke to guest today. I explained she was out of the manufacturer's warranty and the VIP covers accidental damage. She hung up before I could tell her we would repair as a courtesy this time. I left her a message telling her we are going to repair it for her. We have ordered
the part already

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this concern to our attentionAt this time, we request further information to help us better serve the consumerI have been unsuccessful at finding information in our data base for the consumer
under the name *** *** ***I have also tried to contact the consumer on both numbers listed and was only able to leave a voice message on the secondary number listedI am more than happy to further address the consumers concerns, however, would like to request at this time an invoice number and/or an alternative name the order may be under so that I may research and address accordingly.Best Regards,
*** ***

Good AfternoonWe here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsAt this time the consumer has been advised we are pleased to replace the
pieces in his home and offer an exchangeNew items have been placed on order and the consumer advised he is pleased with the direction taken at this time.Please feel free to advise if you have any additional questions or concerns in the interim as we continue to address the consumers concerns.Sincerely,Deannie F*

Good Afternoon,We are pleased to advise that all records show that the order was completed in full via repairs on 2/8/We have since reached out to the guest via voicemail on 2/following up to confirm all has been completed to their satisfaction and are currently awaiting a response back at
this timePlease advise if there are any additional measures we can take at this time to ensure the guest is truly satisfied with service rendered.Regards,Deannie F*

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Purchase made 11/25/has been delivered around times now damagedHave damaged product now to be exchanged and deliver was to come today 6/27/and no show no call nothingProblem has gone on to long nowWaiting on a refund they said they would give me and that's been months ago and yet to receive that tooThis is the 2nd complaint I have made to Revdex.com and still nothing has been done.Want new furniture wrapped up nice so no damages happen to product

good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionPlease allow me to apologize for any inconveniences this may have caused in their most recent deliveryI have advised to have new parts placed on
order for the consumer and they will be shipped directly to their homeIt is to my knowledge their customer service representative did leave a message on 10/7/to advise of suchShould the consumer require us to install we will be more than happy to send a service technician to their home upon receipt of the partsPlease feel free to reach out to me should you have any further questions in regards to this consumer
Sincerely,
*** ***

I have left a message for the guest to call me to discuss the issues

Good Morning,
Thank you for the additional update in regards to the consumerPer our records the consumer has since been reordered new items and is currently on schedule for delivery of these items on 10/29/I have reached out to the consumer today and left a message with her advising her to contact me personally if my information was incorrect and/or not satisfying her concerns to her satisfaction at this timeI am pleased to assist in any way necessary to ensure the consumer is satisfied with all products purchased so that she may be able to fully enjoy her new purchase
Please advise if any additional steps need to be taken to address the consumers concerns at this time
Sincerely,
Deannie F*

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The resolution that I would like to see is a cancellation of the order or a reduction in the price for the furnitureAs I mentioned before, the credit card requirement in the financing terms of the contract was not clearly specified during the approval processMy goal is to pay off the furniture as quickly as possible so that I can close this credit card accountAs long as the furniture is being paid on, the credit card account must remain openIf the price could be negotiated, it will allow me to pay the balance off quicker and be done with the entire account, which is currently being displayed on my credit report

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint as they have repeatedly said they would do whatever it takes and yet that never happens I will only accept a full refund in resolution to the fraudulent and unethical actions by your businessI will be contacting Demmie to confirm my response For your reference, details of the offer I reviewed appear below
You sold me a used mattress You repeatedly failed to communicate with me by rarely if ever returning phone calls or answering messages The sofa is total garbage and nothing like what I was sold in the showroom Additionally the repair person simply stuffed padding in the hole and said there it's fixed You have routinely promised to make this right and it still isn't I have worked with six different customer service specialists without resolution I have talked until I'm blue in the face about how bad and insulting this has been
You tried to blame the mattress failure on the manufacturer which was very inappropriate especially since you also tried to say it was fine and as it should be Once again proving the lack of communication and lies from your company!As stated multiple times the ONLY RESOLUTION IS TO REMOVE YOUR DEFECTIVE SUBSTANDARD FURNITURE FROM MY HOME AND REFUNDED MY MONEY
Regards,
*** ***