Ashley Furniture Homestores

I have left a message for the guest to discuss options

Good Afternoon, We here at Ashley Homestore would like to thank the consumer for the additional update in regards to their undelivered merchandiseWe sincerely apologize that the consumers concerns went unresolvedWhile our records do show the item to have been received, we do understand the consumers position in stating otherwiseIn the efforts to ensure our consumers concerns are resolved to their upmost satisfaction, a refund has been approved in regards to the *** We are pleased to complete a full refund, no fees incurred and render funds back to the original method of paymentI have reached out to the consumer to further advise and left my personal contact information to further advise her on the resolution we wish to provide to her at this timePlease feel free to advise should the consumer require any additional assistance in this matter as I am pleased to further assist in any way necessary to address her concerns. Sincerely,Deannie F*

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionPlease allow me to apologize for any inconveniences the consumer may have experienced in the purchasing processWe are pleased to advise that we have been able to address all
pricing concerns with the consumerOur General Sales manager has been in contact with the consumer to further discuss and address their concernsPrice adjustments were made to the order to reflect the price match, the customer was offered free in-store pick up, and the month no interest financing is in tactThe consumer has received a partial to the order on 3/25/and all remaining items have a current eta of week ending 4/We are confident all concerns are being addressed to the consumers satisfaction at this time in a swift and efficient manner.If there are any additional measures we can take at this time to ensure the guest is purely satisfied with resolution please advisePlease rest assure it is our mission to ensure 100% guest satisfaction and will do anything within our power to ensure it is provided.Sincerely,Deannie F*

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumer concerns to our attentionI am pleased to advise the consumers concerns have been resolved in full as of 11/26/The consumer received a refund in full in the amount of ***
on 11/26/to their original method of payment.Please advise if any additional measures are required at this time to ensure the consumers concerns have been addressed to their satisfaction
Sincerely,
Deannie F*

Revdex.com spoke with the businessA replacement table was received by the customer on

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience that you may have experienced. Our delivery team picked up the table and we provided you a refund last monthPlease let me know if you have any additional unresolved
concerns.Thank you,
***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I do agree that all of the furniture was delivered on 8/15/15, it took numerous calls to finally get the company to agree to bring all of the merchandise Upon delivery, the furniture was not prepared for all of the screws/bolts to be installedTherefore we were forced to accept furniture that was not fully assembled or return the furniture and go through the entire process again At the very least, I believe that Ashley furniture should refund/credit my account for the delivery fees and apply a discount to the table which the delivery personnel were unable to insert all of the screws on (not all holes were predrilled and they just left the extra hardware)
Regards,
*** ***

To whom this may concern,
We appreciate your time and patience, upon review of your account it seems that the two pieces are out of manufactured warrantyHowever, we would like to assist you with the defective piecesWe were able to receive credit for the reclining sofasPlease be aware that you may receive a call from the store to come in for a reselectionIf you do not receive a call, please be aware that there will be a credit on your account for the original merchandise amount and you may go in to the New Rochelle location any day after or on 9/23/ Thank you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to the answer from the storeThe issues are still not resolvedThe technician came out and replaced the cushions and confirmed that the recliner is crookedHe told me he was ordering a partSeveral days later a box arrived and it is the complete frame for under the couchI have been trying to reach MsF* back and we have yet to speakJust messages left back and forthI have yet to be scheduled for the frame to be put in and quite frankly I am not happyThis couch was only months old, has had all the cushions replaced and now the entire frame to be replacedThe cushions that have been replaced look different then the other materials on the couchI feel this couch should be replaced with the same couch. *** ***

Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a voice mail from Ashley asking for me to return their call but have not been able to speak to anyone directly. Sharon H*** was the individual who asked me to call but she did not answer her phone and her voice mail box was full. I have attempted to reach her again today with no success.I have not received an apology to date. We were told we would be receiving a new headboard via UPS on 3/and that we would need to call them to schedule installation upon receipt but this is the 3rd time we have been told the same thing and yet to receive anything. I do not wish to close this case until the headboard has been received.?Regards,*** ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionAt this time we are pleased to report the consumer has been working with the General Sales Manager to reach a resolutionThe consumer has been
offered a full refund at this time and all concerns are considered to be fully resolved.Best Regards,*** ***

I have spoken with the guest We are refunding the guest $ I explained that it take days to get a check I am following up with accounting to get the status

Spoke to guest. He thanked me for calling and said everything was resolved

Good Morning,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Homestore please allow me to apologize to the consumer for any inconveniences he may have experienced in the receipt of
his merchandiseWe are pleased to advise all concerns have been resolved in full at this timeThe consumer was offered a courtesy delivery due his unsatisfactory experience in receiving his merchandiseAll items were delivered in full and to the consumers satisfaction on 10/19/Please advise if there are any additional concerns in which we may be of assistance of
Best Regards,
Deannie F*

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They have offered a $refund and guarantee my furniture will be there on 6/
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint as they have repeatedly said they would do whatever it takes and yet that never happens I will only accept a full refund in resolution to the fraudulent and unethical actions by your businessI will be contacting Demmie to confirm my response For your reference, details of the offer I reviewed appear below
You sold me a used mattress You repeatedly failed to communicate with me by rarely if ever returning phone calls or answering messages The sofa is total garbage and nothing like what I was sold in the showroom Additionally the repair person simply stuffed padding in the hole and said there it's fixed You have routinely promised to make this right and it still isn't I have worked with six different customer service specialists without resolution I have talked until I'm blue in the face about how bad and insulting this has been
You tried to blame the mattress failure on the manufacturer which was very inappropriate especially since you also tried to say it was fine and as it should be Once again proving the lack of communication and lies from your company!As stated multiple times the ONLY RESOLUTION IS TO REMOVE YOUR DEFECTIVE SUBSTANDARD FURNITURE FROM MY HOME AND REFUNDED MY MONEY
Regards,
*** ***

They finally picked up the dining set on Nov 8th but no monies have come my way yetI sent another text to the SVP who always promises someone will call nothing from them and I don’t know what to do anymoreThey owe me $should I just take them to court? They are terrible people and I’m sick the stress of this is getting to me
From: *** *** Sent: Wednesday, November 5, 1:PMTo: '***'Subject: *** *** complaint #***
***
Thank you so much for taking my callI have phone records to prove that Ashley had not tried to contact meRight now I am waiting for them to pick up the damaged table and chair………..Nov 8th and I asked Richard S( I think his last name is correct he is a SVP there) to send me a letter stating I would get a full refund which he agreed too but I have not got and $is a lot of money and I need to make sure they stand by itI have an voice mail from Anthony one of their customer service managers which states they will give it to me plus a text from RichardI just feel that they have made this so difficult I just want it over with
*** ***

I have spoken to the guest. We are working on some options to resolve. I will follow up with you once we have it worked out