Ashley Furniture Homestores

I have left a message for the guest to call me to resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have returned the message that was left for me, and the resolution as stated in the response by the business is satisfactory to me.
Regards,
*** ***

Good afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe apologize for any inconveniences the consumer may have experienced due to the delay in merchandisewe are however, pleased
to report that the consumer did contact us on 2/25/and advised of the merchandise delay and seeking immediate resolutionWe were able to make his order available immediately for delivery and delivered all items in full the next day on 2/26/16.The delivery has been confirmed to have been delivered in full and all items to be in perfect conditionAll concerns have been considered resolved in fullPlease advise if I can be of any further assistance.
Best Regards,
Deannie F*

Don't purchase any beds from Ashley FurnitureThey are of poor qualityI purchased one January and it has broken twice since thenThe leg that holds up the center of the bed broke while I was pregnant and I ended up going into labor a month earlyThis was 4/7/Then it broke again the same way 6/26/while I was feeding my premature babyThen when I called on 7/7/I spoke to Pearl from Corporate and I sent her pictures of the damaged bedShe promised a return call by 2p.m7/11/she still hadn't called so I left her voice messages7/12/she still didn't call me back so I called corporate again and spoke to Adrian who is a senior representative she then gave me the excuse that we were stuck sleeping on the floor without a bed or would have to purchase a brand new bed (while still continuing to pay for the broken bed), because we forfeit the warranty due to moving to a new apartment on 6/30/Mind you, we also paid extra for the protection plan and the company for the protection plan is also refusing to cover the damagesSo what does this say about their quality of servicesSteer clear from their furniture and if you must buy something, don't waste money on the protection planAll they do is come up with excuses and reasons why they shouldn't cover the damagesLeaving you with poor quality damaged furniture, owing money for broken furniture, and having to purchase new furniture from a furniture with better quality (like *** furniture) anywayPlus the way they handled this hole mess seems to be completely unethicalRevdex.com and NJ news next!
Sales #: **SSN**
Store# *** *** ** ***

Ashley Homestore
*** *** **
*** ** ***
Phone: *** *** Fax: *** ***
April 25,
To Whom It May Concern:
This letter is in reference to our customer *** *** your
case #***, regarding the Ashley Homestore here in Fredericksburg, VA
At this time we have decided the best plan of action to resolve *** *** concern is to pick up the power reclining Ashley *** sofa for a full refundOnce the unit has been picked up and returned to our warehouse a refund will be issued in the same form of original purchase
If you have any other questions or concerns please don’t hesitate to contact me, for your convenience my contact information is listed below
Sincerely,
*** ***
Ashley Homestore
Customer Service
*** *** ***
*** ** ***
***
PH: *** Ext***
Fax: ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Also, company's response only talks about refund of dresser, but does not says anything about credit of $They need to look up my order and refung both, dresser and credit, they are over charging for $1000.31.*** ***

According to our system the we completed the service the guest chair yesterday. I have left a message for the guest to confirm

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing the consumers concerns to our attentionWe have researched further into the details of the complaint and would like to take a moment to elaborate on the advisement most
recently given to the consumer via their customer care representative.On 8/4/the consumer picked all items from our distribution centerAt the time of pick up we do request that all items be inspected and signed for as received in good conditionThe consumer did sign for receipt of all items and to be in good conditionItems were since moved to our understanding via a moving van to North CarolinaThe consumer called in on 8/8/upon arriving to North Carolina to advise of damaged itemsUpon receipt of the concerns being brought to our attention pictures were requested and reviewedThe damage displayed in the pictures brought forth were extensive as the item appeared to be damaged in transit due to the extent of the displayed damageWe sincerely empathize with the consumers merchandise concerns, however, we would be unable to move forward with addressing with the information at hand.We did however offer to send any and all orderable parts to the consumer to their North Carolina address at no additional charge as we wanted to provide further assistance to the consumer to assist in addressing their concerns.Signed invoice of the consumer piking up the items in good condition and correlating pictures can be furnished upon request.Best Regards,*** *** ***

To whom this may concern,
Upon further review of your account, we see that you have a credit for the dining room set available and that you are working with Madi from your original location for a reselectionPlease refer to screenshot of credit to salePlease close this claim
as we have come to a resolution.Have a wonderful Holiday!

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Furniture I apologize for any delays the consumer may have experienced in the delivery of their most recent purchaseI am pleased to update
you that the consumer received delivery of all merchandise in full on 5/14/All items were reported to be in good condition and services have been rendered in fullPlease feel free to advise if I may be of any further assistance to the consumer. Best Regards,Deannie Ferrell

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I will contact the guest once he is back in the country to resolved

I have left another message The protection plan and the manufacturer's warranty are different things We don't file the claims for the protection plan The guest has to do that The first repair was under the manufacturer's warranty when we came back out the tech is saying it is not a defect, looks to be accidental, so that is when we said file the claim, but since they denied it, we agreed to service again Whether it is the protection company or the manufacturer's warranty, they both repair instead of replace if we can, which we were going to do but the guest refused

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have talked to Sharon the manager of the Indiana area. She said she would look into the issue, which is what we have heard from everyone we have contacted. That's not good enough. I want results.Another lady by the name of Marjoire from GRT called my husband and said that the acccent chair is at the distribution center in Plainfield and she is working on having it delivered by next Friday. Which is funny because when I talked to Sharon she said it was expected to be delivered to the distribution center in May.So who is telling the truth. This company has NO clue what the heck they are doing. The right hand has no idea what the left hand is doing.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10822459, and have determined that
the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The repair company ( saw ) suddenly has no available appointments until NovemberThe same third party company that came out a few other times to repair the table unsuccessfully taking nearly months to get a replacementThe items in questionLoves eat, ottoman table, and dining chair remain in disarrayI have had made several calls to Ashly and this remains up in the air when repairs will be completedI want a replacement for the other itemsOver $12,has been spent on poorly manufactured furniture and the repair crew the have sent out are lacking in skill and our whole summer ruined waiting for Ashley to resolveWorst customer service experience to say the least.
Regards,
Rafael M***

I paid for the furniture on August 4,It had to be shipped to Ashley Furniture Store in Richmond, Virginia from Fredericksburgh, VirginiaI picked it up from Ashley Furniture on August 8, not the distribution centerIt was strapped down on the back of a pickup truck not a moving van as they statedThe sales representative at the Ashley store asked me to sign stating that I received the furnitureHe never said sign that I received it in good conditionIt was raining that day so the boxes were never opened until we got to North CarolinaI made contact with them thesame day I picked it upThen I got a call back from customer service representative ***, I was asked to send picturesOn August 13, *** stated that the furniture would be replacedI then asked her if it could be shipped to North Carolina and she said that she would have to ask her general managerShe didn’t call me back until August 18, and that’s when it went from replacing the furniture to sending two drawersI guess by me asking them to ship it to North Carolina is when everything changedAll I want is what I paid for and nothing more

To Whom It May Concern:Bedding is very subjective to the user. This mattress did have a recent change, however the model numbers also changed and the customer did not receive the updated product. Since the customer is so unhappy with the purchase and the bed is not considered
defective under the manufacturer warranty guidelines, we cannot offer a full replacement. We would be happy to partner with the customer and we can offer the customer the option of a reselection under the following conditions: the customer would have to pay 40% of the original purchase price of the mattress in a disposal fee and the remaining 60% would be used as a credit towards the purchase of a new mattress. With this option all discounts and sales promotions would not apply and the customer would have to pay a new delivery fee. If this customer would like to take advantage of this option, please contact our customer care department at ###-###-####

Spoke to guest The other sale was under a different name bu we have scheduled it for delivery The store gave the guest a drawer but they are having issues getting it to close I am having service call to schedule The store also gave the guest a $gift card due to the
issues I will follow up with the guest on the delivery and service

To Whom It May Concern:The customer did purchase a protection plan that is serviced by ***. The customer can contact them directly at ###-###-####. Please note a protection plan covers accidents and incidents throughout the first five years that the customer owns the
product. The customer should have a contract that explains all of the details of the terms and conditions. This particular guest also contacted our customer care center and we ordered some parts as a courtesy. These parts are in transit and should be received today or tomorrow.Thank you, Melanie

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted for delivery, so I am unaware of this 4/delivery dateWe cannot take off work to be home for delivery and 4/is a FridayWe will not be homeIf we had been contacted to schedule delivery, we could have agreed upon a dateI am agreeing upon delivery, but not when we will not be homeI would prefer to not close this case until we actually receive the part that we have been promised since December 2014. Regards,*** ***