Ashley Furniture Homestores

Good Afternoon, We here at Ashely Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionAt this time our customer care department is diligently working with the consumer to address their merchandise concernsThe consumer is currently on schedule for
a service technician on 6/24/to address the consumers concerns in homeWe are pleased to provide an additional update in regards to the resolution provided upon completion of the upcoming service appointmentPlease feel free to contact me should you have any additional questions or concerns in the interim. Sincerely,Deannie F*

Good Afternoon,We here at Ashley Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionUpon further review of the consumers request, new merchandise was ordered for preparation of an exchange in lou of repairsThe consumer has been advised that all items
are in and ready to be exchanged at his earliest convenienceHowever, the consumer has since advised that he has purchased additional merchandise not related to Ashley Furniture and will not allow for the exchange to be scheduledAt this time the consumer is solely requesting a refund, whereas he was advised we have made every attempt to address his merchandise concerns in home and would not be moving forward with a refund at this timeWe are pleased to exchange the merchandise as per the original request by the consumer to do so Best Regards,Deannie ***

I have spoken to the guest. This is resolved

Good Afternoon,Thank you for bringing this consumers concerns to our attentionPlease allow me to formally apologize on behalf of Ashley Homestore for any inconveniences the consumer may have experienced in awaiting the delivery of her most recent purchaseI am pleased to advise at this time that
the consumer was delivered in full on 12/7/and all services have ben rendered in full at this time.Please advise if there are any additional measures to be taken to further inmprove the consumers experience or if I may be of any additional assistance.Sincerely,Deannie F*

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced. We have processed the refund to this customer's finance account and they should be able to see it reflected within business days. Please let me know if
you have any further concerns.
Thank you,
***

I do not think the furniture is under the manufacturers warrenty We did buy an insurance policy on the furniture and it is still under that policy, but they say there is nothing they can do because it was not accidentally damaged but a manufacturer defect

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI sincerely empathize with the consumers concerns in regards to the merchandise that was delivered as a no fit for her homeHowever, it is our policy to
take proactive measures and review all policies and procedures at the time of purchase with the consumer to prevent any confusion should a situation as such occur. It is the sole responsibility of the consumer to ensure all measures are taken to ensure items purchased are an appropriate fit for their homeIt is solely at the consumers responsibility to take measurements of the home and/or merchandise purchased. The consumer is also asked to review and sign a terms and conditions contract at the time of sale in which no fits are specifically addressedItem number on the terms and conditions signed by the consumer states " Seller accepts no responsibility for furniture purchases that won't fit in rooms as intended"Item number 20 on the terms and conditions signed by the consumer states " Returns are subject to 30% restocking plus handling, delivery, reconditioning or other charges"We make every effort to ensure our consumers are educated and understand all policies and procedures at the point of saleThe above referenced consumer did sign the contract referenced at the time of purchase and were advised of our policies and procedures at that timeI am pleased to provide a copy of the signed contract upon requestBest Regards,*** ***

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been diligently working with the consumer to address their concernsWe have reached out to the manufacture for review of the consumers concerns
with the merchandiseThe manufacture has advised that it is not to be a trending concern for this piece and has advised against credit in direct correlation toWhile we may not be able to offer a credit at this time, we are more than pleased to continue to address the consumers concerns via serviceNew cushions have been ordered and received by our customer care department per the advisement of the manufacture to resolve the consumers concerns We have made attempts to contact the consumer to advise we are willing and able to replace the cushions at the consumers earliest convenienceWe are currently awaiting a response from the consumer at this time in our request to confirm if the guest would prefer us to ship the replacement cushions or to send with a technicianwe are pleased to provide an additional update upon advisement from the consumer.Sincerely,Deanie F*

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ** ***
The warranty is for five years

Good Afternoon,
I have spoke with the customer and have resolved her concernsOur sales associate made a selling error and sold the incorrect mattress to the customerI have identified the correct mattress and have ordered for the customerWe will exchange out for the customer once
arrivesThe customer is fully satisfied at this time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I have been working with this guest He was scheduled to be delivered on 10/but the we didn't receive the product from the manufacturer to be able to exchange I am working with the manufacture to see when they will be able to ship We have refunded the delivery fee for the first
issue I have spoken with the guest I explained I will compensate again for the delay as soon as I hear back as to when I can get this shipped to be able to deliver

We have delivered the furniture and items were damaged. We have reordered them and are delivering on 2/11. We have issued the guest a gift card for the inconveniences

Good Afternoon,Thank you for bringing this consumers concerns to our attentionPlease allow me to apologize on behalf of Ashley Homestore for any inconveniences the consumer may have experienced with their most recent purchase as it is our mission to exceed our guest expectations each and every
dayWe sincerely apologize that this was not the case in this instanceI am pleased to advise the consumer received the exchange in full on 3/All items were confirmed to be delivered in perfect condition and signed for by the consumer at the time of deliveryWe are confident all concerns have been resolved in full and to the consumers satisfactionWe are pleased to furnish any necessary documentation upon requestPlease feel free to advise if you have any additional questions or concerns regarding the information provided.Sincerely,Deannie F*

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],
*** ***

Good Morning, We here at Ashley Furniture Homestore would like to thank you for bringing this consumer concerns to our attentionWe apologize for any delays the consumer may have experienced in their receipt of merchandiseAt this time I can confirm that all ordered items were delivered in
full on 1/26/All concerns have been fully resolved and services have been rendered in full as of 1/26/Please advise if I may be of any further assistance to the consumer. Best Regards,Deannie F*

I have spoken with the guest and explained that the part on order, but will not ship until 10/ Once she receives the part we will send someone out to install She has my number to call if she doesn't receive it by then

I have spoken with Ms***. She is find with the repair. We have ordered the parts and they are shipping to the guest. Once they receive them we will come out an install. The manufacturer's warranty is for repair only if we can get parts

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have documented in my messages after several attempts to resolve this issue the lady in Richmond would not even take my calls, she would relay messeges through the store manager, as if hiding from meI was told that my cancelation could be done but a 30% restocking fee would be applied, I told them that it was an unacceptable solutionRestocking fee for "unmade furtinture", when I initially tried to cancel the order, our order was not even in their system, that to me implys that the furniture was not even started to be made, That is why the store mangers are instructed to tell all customers to wait three days before cancelling orders that way "restocking fees" can be appliedI call this "money for nothing" or in other words "Highway Robbery", it is amazing the degree of greed that this furniture company is displaying I would like to see documentation that the furniture was ready and available by the second day when we tried to cancel the order, I highly doubt that because according to the store all furniture is made to orderFurthermore, we did not have a change of mind, we had a change of circumstances, which is different.
I would submit to you to *** "Ashley Furniture Complaints" and see how this company is robbing the public
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The post delivery customer service person was supposed to order the replacement furniture back in May. Ashley Furniture will not give me any information on this reorder. I can not communicate with this company. This complaint does not need to be closed