Ashley Furniture Homestores

We have canceled the guest order and refunded the down payment

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I met with Rod, the store manager, on Sunday at 1pm He made an offer to replace our purchase with any item not on sale by 50% off He also would include the warranty for free.I then showed step by step why the warranty was bogus The more I showed him The more I realized that he did not know anything about the warranty's limitations.He then offered a letter stating that he would back the warranty 100% To this I stated again that the warranty did not cover anything.He then asked for an example I stated that if you vomit the warranty is void He tried to get his manager to state that it covered vomit But his manager said she did not know I said here is the warranty Read it for yourself He then said I will cancel your contract if that is what you want I said yes, thank you He then said, "I need to check with corporate office before I can do that You will here from me in hours." So by July 1st I should hear back I am almost sure he will not cancel the contract given his previous reputation
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[We did receive a refund for the desk which we never received, we were told the soonest anyone could deliver the bolts to put the furniture together that we received on 12/30/would be on 2/18/15, the entertainment center was delivered with flaws and is still unassembled in our living roomWe were also told that once furniture is placed in the home all they can do is give in store creditWe never received the product we paid for and we don't want anymore dealings with Ashley Furniture, so in store credit would not be acceptableWe have asked for the parts to be picked upWe don't get anywhere talking to the customer service peopleWe would like a full refund on the entertainment centerWe have never had to seek legal counsel for something we have purchased but will if needed]Regards,*** ***

Good Afternoon,We here at Ashley Hometore would like to thank you for bringing this consumers concerns to our attention. On behalf of Ashley Homestore please allow me to express our sincerest apologies to the consumer for their most recent experience in regards to the delay
of merchandiseI can certainly understand the frustration the guest may have experienced in awaiting the arrival of their purchase in fullIn regards to the delay while we do understand and empathize with the consumer we must advise that the chair required to fulfill their order did experience a true manufacture delay and all information provided was clear and accurate to our knowledge as we are solely a distributor and all merchandise is order from the manufacture for the consumer at the time of saleIn that regard while we do all within our power to provide accurate time frames for merchandise arrivals, merchandise can be delayed at a manufacture level due to supply and demand of the productI am however pleased to advise at this time that all concerns for this guest have been resolved in fullA partial delivery was completed for the consumer on 12/21/of all items purchased with the exception of the chair;The the remaining chair was successfully delivered on 1/7/to the consumers satisfactionAll services have have been rendered in full and all goods purchased have been delivered to the satisfaction of the consumerPlease advise if any additional steps or measures are required to be taken at this time to ensure 100% guest satisfaction.Sincerely,Deannie F*

Good Afternoon, We here at Ashley Furniture Homestore would like tot hank you for bringing this consumers concerns to our attentionI sincerely apologize on behalf of Ashley Furniture for any delays the consumer may have experienced in the delivery of their itemI am pleased to confirm that
the remaining item to fulfill the consumers order has arrived to our distribution center and is readily available for delivery at the earliest convenience of the consumer.At this time, we have been unable to establish point of contact with the consumer to advise of the above informationWe have left voicemails advising, as well as utilized the attached email address to ensure this information has been communicated with the consumer effectivelyPlease advise if I can be of any further assistance while work towards scheduling delivery of this item to the consumer. Best Regards,Deannie F*

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionI can confirm the consumer did receive a partial delivery on 8/25/of all available itemsThe consumer has since been contacted in regards to the remaining items to be
delivered and is currently on schedule for delivery on 8/to receive delivery of all undelivered items to complete the orderWe are confident all concerns will be resolved in full at that timePlease feel free to advise if I may be of any additional assistance to the consumer. Sincerely,Deannie F*
*

I am rejecting this response because: ASHLEY FURNITURE HAS A PATTERN OF SAYING ONE THING, BUT NEVER FOLLOWING THRU ON THEIR WORDIT IS ABSOLUTELY NOT TRUE WHAT THIS MELANIE PERSON SAIDI HAVE NEVER RECEIVED A PHONE CALL AS OF YET FROM THEMI WAS TOLD BY A MANAGER NAMED SAHAR THAT SHE WILL PLACE AN ORDER FOR REPLACEMENT SAFA ON 10/26/AND SOMEONE WILL CALL ME BACKBUT OF COURSE IT WAS LL A LIE AND NO ONE HAS MADE AN ATTEMPT TO CALL ME. ASHLEY FURNITURE IS PLAYING GAMES WITH ME AND THIS IS NO LONGER ACCEPTABLEI WANT MY SOFA REPLACED NOW!!!!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** We are still waiting to resolve our warranty issue with AshleyToday *** from Ashley inform me that I have to work with ***( Extended Warranty Company)They were working with us and as per *** she was about to order the part and now she change the courseI am not sure you can be any help? I may have to file a complaint against *** Extended Warranty Company)

We have delivered the bed. Tried to call the guest to follow up after the delivery but can not leave a message

We have delivered the guest furniture but the headboard was missing legs. We have reordered and are delivering on 3/11. I have left a message to apologize for the inconveniences and to made sure we are resolving all the issues

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Ashley Furniture DID NOT review we us the mattress high with the bed frame we selectedWe also were not informed of the additional protection plan added to the purchaseAll they supplied to you was my receiptsThe check list was filled out the them, I did not fill this out!
Thanks,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ashley Furniture will not compromise on a delivery/pickup time. Please see attached to fully understand the situation and my frustration.I am almost to the point where I just want my money back and to cut all ties with this lackluster organization. There needs to be some sort of compromise on their part
Regards,
*** ***

To Whom It May Concern:
Thank you for bringing your concern to the attention of Ashley Furniture HomeStore. The product that you purchased is no longer eligible for the limited one year warranty. The protection plan that you purchased is working on
a solution and ultimately looking to replace your entire rails and slats. These items are currently not in stock and Ashley Furniture HomeStore is looking on receiving them by the end of the month. Once they arrive to our distribution center, our order fulfillment department will contact you to arrange the exchange. Thank you for being a valued Ashley Furniture HomeStore.
Have a great day,
***

To Whom It May Concern:I am sorry that you did not have an ideal delivery experience. It is our goal to resolve your concerns. At this point, I understand that the customer has received the delivery and in an effort to acknowledge the difficulties with the delivery we will
be refunding the $delivery charge. Thank you for bringing this matter to my attention

To whom it may concern,
We are very empathetic with your experience and the issues that have occurredEven though the representative you spoke with was correct in saying that we do not accept the return of any merchandise after the acceptance of delivery (this is in accordance with our
Terms and Conditions), we have reviewed your account with the management team in the hopes of making an exception, and are indeed prepared to offer you a reselection for the Trundle Underbed Storage (SKU# B131-60)We are in the works of submitting the necessary paperwork on our end to make this possible for you and will be reaching out to you when the credit is available at the store for you to select the chest you desire in place of the storage unitThank you for your time and have a wonderful day

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionI have spoken to the consumer and advised that while she would be responsible for a restocking fee should she want cancel her order, we would also waives all fees should
she allot for store creditThe offer for store credit was extended upon the consumers advisement that they have since purchased merchandise from an alternative company and no longer had a need for the merchandiseThe consumer purchased on 8/30/and advised the first request to cancel was four days after purchase, whereas she was advised of our no cancellation policy as all merchandise is ordered specifically for the consumer at the point of saleIn regards to the cancellation request, we were and remain with in our estimated time to deliver, however, as per the customers advisement will not be allotted the opportunity to fulfill our servicesI do apologize, however, the consumer would remain responsible for fees incurred to cancel the order at this time. Please feel free to advise if you have any additional questions or concerns in regards to this consumer. Sincerely,Deannie F*

Good Morning, Thank you for bringing this guest to our attentionI do apologize, however, after much investigation we were unable to locate the consumer in our data base with the information providedPlease have the consumer confirm the information and name on the original invoiceWe
have attempted to contact the guest for additional information, however, we have not had success in doing so, nor does the guest have a voicemail set up so that we may provide our information to receive a return call.Your assistance to the matter is greatly appreciated.Regards,Deannie F*

Spoke to guest We are going to send service to look at the bench to repair I will follow up after the service

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has contacted the consumer and is currently working towards addressing their concernsAt this time we do have the consumer
on schedule for a service technician to inspect the merchandise on 10/08/We will update accordingly after the upcoming inspection is completed.Best Regards,*** ***