Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All warranty decisions are made by the store that sold the product in question.
It states in the warranty booklet Ms. [redacted] should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture from...

an Ashley Furniture HomeStore in [redacted], **. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.[redacted]

We are very sorry to hear Ms. B[redacted] has chosen not to accept my response to her Revdex.com claim.   According to the information we received back from the store is that Ms. B[redacted] is scheduled for service on December 24, 2016. We are considering this claim closed.   Sincerely,   Tammy Klimek   Consumer Affairs Representative   Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The price they offered to return the couch was not what I paid for it.  I will accept the offer if they return the warranty amount as well since the couch is the reason I purchased that warranty.Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in Salem, NH. All warranty decisions are made by the store that sold the product in question. It states in the warranty booklet Ms.[redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”   On behalf of Ms. [redacted] we will reach out to the Customer Care Management Team in the Salem area with the information provided by the Revdex.com.   If you have additional questions or concerns, please consider contacting the Salem HomeStore Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

We are very sorry to hear Ms. [redacted] has chosen not to accept my response to her Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in [redacted] does not have access to each of their individual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance. Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc. Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms. [redacted]...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
warranty decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Webster
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Webster HomeStore Customer Care at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
Ashley Furniture
Industries, Inc. has sent out a third party repair technician to complete an
inspection of Mr. [redacted]’s furniture. It has been reported that the dresser top
does have damage, however it is not considered to be a manufacturing or
workmanship defect, therefore it is not covered under the manufacturer’s
warranty. An order has been placed for new glides for the drawers, the order
shipped out on July 7, 2015 and was delivered via UPS on July 13, 2015. This
claim is considered closed on behalf of Ashley Furniture Industries, Inc.
 
If you have
additional questions or concerns, please do not hesitate to call me. My
telephone number is ###-###-####, ext. [redacted].
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

this is the information that you requested:
Ashley Furniture
[redacted]
The Salesman named was [redacted], and [redacted] that I remember was either a [redacted] around his 30's and/or a [redacted]...

[redacted] shoulder length hair.

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner. Mr. [redacted]...

purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Massassas
store, along with a request for them to investigate this matter further and
contact Mr. Newfeldto discuss his options. If you have additional questions or concerns,
please consider contacting the Manassas HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

We ordered the merchandise online.  This was the same question they asked us before.  It was ordered from Ashley Furniture's website.  There was no particular store. Attached are screenshots of what we received of the email, the same one we forwarded to [redacted], who never...

responded. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This has not been addressed by their franchisees, this should then be addressed by the Corporate office. The local corporate office is not and has not responded in any way shape or form.
Regards,
[redacted]

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and
want to ensure the proper steps are followed so a resolution can be reached in
a timely manner.
Ms....

[redacted]
purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All warranty decisions are made by the store that sold the product in question.
It states in the warranty booklet Ms. [redacted] should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the
liberty of forwarding the information provided by the Revdex.com to the corporate
office for the [redacted] store, along with a request for them to investigate this
matter further and contact Ms. [redacted] to discuss her options.
 
 If you have
additional questions or concerns, please consider contacting the [redacted]
HomeStore Customer Care department at ###-###-####.
Sincerely,
[redacted]
Ashley Furniture Industries, Inc.
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response sent by Ashley is the exact same response they keep sending. After numerous calls to the [redacted] "Customer Care" department (the [redacted] facility my complaint is about), I was finally able to reach someone who would speak to me. They informed me that because I filed a complaint with the Revdex.com, all they would be willing to do for me is the bare minimum of putting velcro on my sectional. They consider this an acceptable solution to flat cushions?  I've never heard of a business retaliating against the customer that had a fair complaint. Best part is I had to repeatedly call them, no one contacted me. I have never had a manager reach out to me. Ashley Furniture has repeatedly shown me that the customer does not matter. Only their money. I want my money back for this defective sectional. I want to take my business elsewhere. I will never purchase another piece of Ashley Furniture. I am under no delusion that this matters to anyone at Ashley. That has clearly been proven. This matter is not closed. A customer rep repeatedly telling me everything is forwarded to the [redacted] Customer Care department solves no part of my complaint. No one at Ashley is interested in helping me, just ignoring me. 
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. S[redacted]’s concerns. We take these matters seriously and want to ensure the proper...

steps are followed so a resolution can be reached in a timely manner.   Ms. S[redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. S[redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436-3393.   Sincerely,   Tammy Klimek Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. Sailor’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. Sailor to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436-3393.   Sincerely,   [redacted]
Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms. [redacted]...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If the Revdex.com or Ms. [redacted] should have additional
questions or concerns, please consider contacting the [redacted] HomeStore
Customer Care department at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,We are very sorry to hear that Mr. [redacted] has chose not to accept our response to his Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. doe not have access to their individual sale records or claims. We recommend that Mr. [redacted] continue to work with the HomeStore in [redacted]. Their customer cr is ###-###-####. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in [redacted] Sincerely, [redacted]Ashley Furniture Industries, Inc.