Ashley Furniture Industries, Inc.

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture...

from an Ashley Furniture HomeStore in [redacted]. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Ms.[redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr....

[redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Cutler Bay store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options.   If you have additional questions or concerns, please consider contacting the Cutler Bay HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. [redacted] Tell us why here...

Hello,
Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Ms.
[redacted]’s concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a...

timely
manner.
 
Each authorized Ashley dealer and HomeStore is independently
owned and operated. All warranties are handled at the retail level; therefore,
I do not have information at our office regarding the status of Ms. [redacted]’s
claim.
 
If Ms. [redacted] or the Revdex.com would like to reply to
this email ([redacted])
with additional information, I would be happy to forward a request for service
to the owners and/or managers of the store from whom she purchased. Please
provide me with the name and location of the store where the furniture was
purchased and if available, the model and serial numbers of the items in
question.
 
Thank you.
 
[redacted]
[redacted]
[redacted]

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms. [redacted] purchased furniture from an Ashley retailer, [redacted], in Smithton, PA. Ashley retailers are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Mr. / Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”  On behalf of Ms. [redacted] we will reach out to the Customer Care Management Team in the Smithton, PA area with the information provided by the Revdex.com. An Ashley Marketing Specialist is available to assist store management with this claim if necessary. If you have additional questions or concerns, please consider contacting Levin Furniture directly. Sincerely, [redacted]Ashley Furniture Industries, Inc.Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter
further and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
 Mr....

[redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All warranty decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns.
I have done some extensive
review and found that the [redacted] collection has been discontinued for quite some
time and we no longer have...

any components available to send to Ms. [redacted]. She
may want to consider contacting a local furniture repair service to build her a
new bedrail and stain it to match.  
We are very sorry that we
are unable to assist her further with her concerns.
 
Sincerely,
[redacted]
[redacted]
[redacted]

I did accept the compensation of $400 from Ashley, however no one from that company has sent any correspondence or contacted me further.  I have not received any monies from them.  They. Stated they would send me something to sign and then send me the check.  I would love to resolve this soon.  No timeframe was indicated, however I thought within a week or so, I would have heard something from the company.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All decisions are made by the store that sold the product in question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Saint
Louis store, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture from an...

Ashley Furniture HomeStore in [redacted]. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the Renostore, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the Reno HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim. Ashley Furniture Industries, Inc. does not have any type
of ownership with the [redacted] HomeStore. Since each of the stores are
independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia,
WI does not have access to each of their individual sales records nor are our
computers linked together. Therefore, Ashley Furniture Industries, Inc. is
unable to look into her concerns further. Which is why we refer her to contact
the [redacted] HomeStore Customer Care department at ###-###-#### for further
assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.Tell us why here...

Ashley Furniture in [redacted]  9900  So.  I H35  has been giving me the runaround from the first day I reported the issues. Ashley Furniture in Austin, Texas  have stated they are unable to replace the footboard on a floor model item that was discontinued. But sold me the set as brand new on.2 /26 /15 which I was supposed to have picked up March 7th..Lee Dobbins  sold me a brand-new bedroom set that was not in stock or available. But failed to inform me of this until the following day after for a brand-new bedroom set and set up fiance for the headboard and one night stand. I tried to resolve this matter with Ashley Furniture with Cheryl M[redacted] of Ashley Furniture. She offered 10% off the bed which totaled  $60.00 and to NOT to repair the damaged footboard . Or to repair the damaged footboard and I pay full price for an item that was sold to me as brand new. I did mention that I was not going to pay for something I didn't damage. This bedroom set is discontinued and from what Ashley Furniture stated they dis not have another footboard. Returning the damage footboard qill lwave me with an incomplete bedroom set. I did ask Cheryl M[redacted] about a full refund in our email. She never gave a response to the question. Since then I have received many calls on a daily basis from Ashley Furniture staff / AcceptanceNow. As well as being stalked at my work place and the home of a family member. As well as pictures of vehicles and of property. This matter has reached the level of harassment and stalking.  Instead of dealing with the issue at hand. Which is that Ashley Furniture sold me a brand-new bedroom set on the 2/26/15. Then the following day I was contacted by Lee Dobbins and was told the set was discontinued. A refund was never offered. Nor was another bedroom set. Mr.Dobbins never explained the situation concerning discontinued furniture from floor models. The footboard was damaged while at Ashley Furniture.

We are very sorry to hear Ms. [redacted] has chosen not toaccept my response to her Revdex.com claim.  Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogether. Therefore, Ashley Furniture Industries, Inc. is unable to look intoher concerns further. Which is why we refer her to contact the [redacted] HomeStoreCustomer Care department at ###-###-#### for further assistance.  Sincerely,  [redacted] Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Since Ashley allows any store to sell Ashley furniture, Ashley is still responsible for the quality.  It seems that Ashley does not care if low quality furniture stored sells Ashley furniture and cheapen the Ashley name.  Ashley  advertises quality furniture and does not back up the name, no matter who sell Ashley furniture.  Big's furniture is allowed by Ashley, to sell Ashley furniture and Ashley has no say in the quality or warranty of Ashley furniture, don't buy it.  Again, the customer is in the middle with no recourse.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted] visited...

the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of for[redacted]ing the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Fort
Worth store, along with a request for them to investigate this matter further
and contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy K[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner. Mr. [redacted]...

purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question. I took the
liberty of forwarding the information provided by the Revdex.com to the corporate
office for the [redacted] store, along with a request for them to investigate this
matter further and contact Mr. [redacted] to discuss his options. If you have
additional questions or concerns, please consider contacting the [redacted]
HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]Ashley Furniture Industries, Inc.Consumer Affairs Representative

We are very sorry to hear the [redacted]’s have chose not to
accept my response to their Revdex.com claim. Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the [redacted]
HomeStore Customer Care department at ###-###-####  for further assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.