Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoke to someone from cooperate office as I stated in my complaint. [redacted] was extremely rude and told she did not care if I contacted Revdex.com to help resolve this issue. She also takes no responsibility for how furniture insurance is sold. So what that tells me is that she's okay with sales reps lying to customers. I am beyond grateful that while I was told my porter bedroom set was only sold at Ashley's, I've found it somewhere else to finish purchasing the remaining items to complete my set. I will NEVER do business with this company again. The only way to resolve this issue is to have my furniture fixed or refund me my money (with contacts to who I can call) and I'll order my own replacement parts.
Regards,
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture...

from an Ashley Furniture HomeStore in [redacted]. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Ms.[redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.[redacted]

Hello, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Ms. [redacted] purchased furniture from an Ashley retailer, [redacted], in Smithton, PA. Ashley retailers are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Mr. / Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”  On behalf of Ms. [redacted] we will reach out to the Customer Care Management Team in the Smithton, PA area with the information provided by the Revdex.com. An Ashley Marketing Specialist is available to assist store management with this claim if necessary. If you have additional questions or concerns, please consider contacting Levin Furniture directly. Sincerely, [redacted]Ashley Furniture Industries, Inc.Consumer Affairs Representative

Store location: [redacted] In addition: On November 15, 2014 6:52PM, store representative [redacted] contacted me telephonically to inform me that delivery men arrived at my residence to pick up my furniture. I informed her I was not home and I was never...

contacted that the delivery team would return that day. The original scheduled pick date was November 8, 2014 between 8am and 12pm but no show or no call from anyone. I informed [redacted] of this but her response was yes but they did arrive today. I asked her could someone contact me to reschedule another pick up date but she rudely terminated the phone call. [redacted] is never available to speak to in order to address my concerns regarding their poor service. It is a disgrace they are independently owned but using the Ashley name.Thank you.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
 Mr....

[redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All warranty decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

I did accept the compensation of $400 from Ashley, however no one from that company has sent any correspondence or contacted me further.  I have not received any monies from them.  They. Stated they would send me something to sign and then send me the check.  I would love to resolve this soon.  No timeframe was indicated, however I thought within a week or so, I would have heard something from the company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Since Ashley allows any store to sell Ashley furniture, Ashley is still responsible for the quality.  It seems that Ashley does not care if low quality furniture stored sells Ashley furniture and cheapen the Ashley name.  Ashley  advertises quality furniture and does not back up the name, no matter who sell Ashley furniture.  Big's furniture is allowed by Ashley, to sell Ashley furniture and Ashley has no say in the quality or warranty of Ashley furniture, don't buy it.  Again, the customer is in the middle with no recourse.

We are very sorry to hear Ms. [redacted] has chosen not toaccept my response to her Revdex.com claim.  Since each of the stores are independently owned andoperated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have accessto each of their individual sales records nor are our computers linkedtogether. Therefore, Ashley Furniture Industries, Inc. is unable to look intoher concerns further. Which is why we refer her to contact the [redacted] HomeStoreCustomer Care department at ###-###-#### for further assistance.  Sincerely,  [redacted] Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture from an...

Ashley Furniture HomeStore in [redacted]. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the Renostore, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the Reno HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All decisions are made by the store that sold the product in question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Saint
Louis store, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted] visited...

the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of for[redacted]ing the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns.
I have done some extensive
review and found that the [redacted] collection has been discontinued for quite some
time and we no longer have...

any components available to send to Ms. [redacted]. She
may want to consider contacting a local furniture repair service to build her a
new bedrail and stain it to match.  
We are very sorry that we
are unable to assist her further with her concerns.
 
Sincerely,
[redacted]
[redacted]
[redacted]

We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim. Ashley Furniture Industries, Inc. does not have any type
of ownership with the [redacted] HomeStore. Since each of the stores are
independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia,
WI does not have access to each of their individual sales records nor are our
computers linked together. Therefore, Ashley Furniture Industries, Inc. is
unable to look into her concerns further. Which is why we refer her to contact
the [redacted] HomeStore Customer Care department at ###-###-#### for further
assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter
further and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Ashley Furniture in [redacted]  9900  So.  I H35  has been giving me the runaround from the first day I reported the issues. Ashley Furniture in Austin, Texas  have stated they are unable to replace the footboard on a floor model item that was discontinued. But sold me the set as brand new on.2 /26 /15 which I was supposed to have picked up March 7th..Lee Dobbins  sold me a brand-new bedroom set that was not in stock or available. But failed to inform me of this until the following day after for a brand-new bedroom set and set up fiance for the headboard and one night stand. I tried to resolve this matter with Ashley Furniture with Cheryl M[redacted] of Ashley Furniture. She offered 10% off the bed which totaled  $60.00 and to NOT to repair the damaged footboard . Or to repair the damaged footboard and I pay full price for an item that was sold to me as brand new. I did mention that I was not going to pay for something I didn't damage. This bedroom set is discontinued and from what Ashley Furniture stated they dis not have another footboard. Returning the damage footboard qill lwave me with an incomplete bedroom set. I did ask Cheryl M[redacted] about a full refund in our email. She never gave a response to the question. Since then I have received many calls on a daily basis from Ashley Furniture staff / AcceptanceNow. As well as being stalked at my work place and the home of a family member. As well as pictures of vehicles and of property. This matter has reached the level of harassment and stalking.  Instead of dealing with the issue at hand. Which is that Ashley Furniture sold me a brand-new bedroom set on the 2/26/15. Then the following day I was contacted by Lee Dobbins and was told the set was discontinued. A refund was never offered. Nor was another bedroom set. Mr.Dobbins never explained the situation concerning discontinued furniture from floor models. The footboard was damaged while at Ashley Furniture.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. & Mrs. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.  ...

Mr. & Mrs. [redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Matthews store, along with a request for them to investigate this matter further and contact Mr. & Mrs. [redacted] to discuss their options.   If you have additional questions or concerns, please consider contacting the Matthews HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. [redacted] Tell us why here...

I bought the items online at ashleysfurniturehomestore.com so there is not a physical address

Thank you for contacting Ashley Furniture Industries, Inc. regarding Mr. W[redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached.   Warranties are normally handled at the retail level. However, the store Mr....

W[redacted] purchased from has closed. Therefore, Ashley Furniture Industries will be happy to review his claim.   To properly assess the situation, we need the Revdex.com or Mr. W[redacted] to provide us with the following information: claim no 27391, a copy of his original sales receipt, the model and serial numbers of the item he is having trouble with and a detailed description of the problem.   The information can be faxed to ###-###-####, OR emailed to [email protected] OR mailed to: Ashley Furniture Industries, Inc. Attn: Consumer Affairs Department One Ashley Way Arcadia, WI  54612   When we receive the information, we will promptly review it to decide on the proper course of action. We will contact Mr. W[redacted] to discuss his options.   Thank you.   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is completely unacceptable and further displays Ashley Furniture's lack of responsibility in this matter(s). I am constantly bounced from the direct store I did business with to a customer service number. Whom, I called and failed to fix my chair this week because the technician decided not to show up but that is not the responsibility of the store I did business with. It is a constant bounce around and the whole experience has been endless disappointments. As a business regardless who is operated dependently or independently a resolution needs to happen promptly!
Regards,
[redacted]