Ashley Furniture Industries, Inc.

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Ms. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
 Ms. [redacted] purchased furniture from an
authorized Ashley dealer, [redacted]. Ashley
dealers are independently owned and operated and are responsible for processing
warranty claims at the retail level. It states in the Claim Procedure section
of the warranty booklet Ms. [redacted] should have received with her furniture,
“If a problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Inc. authorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the [redacted] area. The Marketing Specialist will assist store
management with this claim and will instruct them to contact Ms. [redacted] to
discuss her options.
 
If you have
additional questions or concerns, please do not hesitate to call me. My
telephone number is ###-###-####, ext. [redacted].
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Fort
Worth store, along with a request for them to investigate this matter further
and contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy K[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello.   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Each authorized...

Ashley dealer and HomeStore is independently owned and operated. All warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr. [redacted]’s claim. If  Mr. [redacted] or the Revdex.com would like to reply to this email ([redacted]) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom he purchased. Please provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question. Thank you. [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Mr. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner. Mr. [redacted] purchased furniture...

from an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorizeddealers are independently owned and operated. All decisions are made by thestore that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for theHouston store, along with a request for them to investigate this matter furtherand contact Mr. [redacted] to discuss his options.  If you have additional questions or concerns,please consider contacting the Houston HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]AshleyFurniture Industries, Inc.[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are very sorry to hear the [redacted]’s have chose not to
accept my response to their Revdex.com claim. Since each of the stores are independently owned and
operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access
to each of their individual sales records nor are our computers linked
together. Therefore, Ashley Furniture Industries, Inc. is unable to look into
her concerns further. Which is why we refer her to contact the [redacted]
HomeStore Customer Care department at ###-###-####  for further assistance. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner. Mr. [redacted]...

purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question. I took the
liberty of forwarding the information provided by the Revdex.com to the corporate
office for the [redacted] store, along with a request for them to investigate this
matter further and contact Mr. [redacted] to discuss his options. If you have
additional questions or concerns, please consider contacting the [redacted]
HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]Ashley Furniture Industries, Inc.Consumer Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue has not been resolved and is absolutely incorrect from [redacted], Consumer Affairs representative.  We sent Ashley a letter via email with all of the information, including the name of the store that we purchased the furniture along  the receipt and pictures of the furniture and furniture serial numbers.  The Ashley Home Store here in Avondale contacted me and I again explained to him the situation that I had not purchased this furniture at the Home store but at one of the local retail stores here who carry their product.
Regards,
[redacted]

Hello, I received Mr. [redacted] email he sent to our Consumer Affairs department. His concerns were sent to the Nanuet HomeStore Customer Care department for further review. I have requested someone from the Customer Care department contact him to further discuss his concerns. The Revdex.com or Mr. [redacted] may contact the Customer Care department at ###-###-####. Sincerely, Tammy [redacted]Ashley Furniture Industries, Inc.

Hello,Thank you for contacting us in regards to Ms. [redacted]'s concerns. After her first Revdex.com claim, Ashley Furniture Industries, Inc. (the manufacturing plants corporate office) forwarded her concern to the Head of Customer Care for the Salem, NH HomeStore. It was brought to our attention that her part shipped out on October 25th and a technician was scheduled for October 27th, she was not at home for the service call. They rescheduled the technician on November 9th, she was not at home for the service call. They rescheduled the technician for December 4th, she was once again not at home for the service call. A technician is now scheduled for December 28th. According to the above, the retailer has attempted to service Ms. [redacted]'s bed, however the service calls were not able to be completed on the scheduled dates. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Cordova
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his concerns.
 
 If you have additional questions or concerns,
please consider contacting the Cordova Customer Care department at
###-###-#### or ###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Ms. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Austin
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Austin HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There has been No resolution. ... my durablend sectional actually looks worse than before, I have been trying to something done for 6mths and the material in that time looks absolutely horrible. ...this material should be taken off market.  It will only last maybe a year! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I am unable to accept the response until it is fully resolved. At this point, I am waiting for a technician to come to assess the problem, which isn't until  November 22. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10363679, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have talked to the [redacted] store several times. They say corporate handles the refunds.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
 Mr....

[redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted], **. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,Thank you for letting Ashley Furniture Industries, Inc know that Ms. [redacted] was not satisfied with our response. Since the store is independently owned and operated, we do not have access to their records. We highly suggest that Ms. [redacted] continue to contact the store where she purchased from for status update. The store has the opprotunity to contact their Ashley Marketing Specialist for assistance. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely,[redacted]Ashley Furniture Industries, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I understand that it is an independent store, but I do still want my fence fixed. It is their responsiblity to fix it. The store in [redacted] contacted me and they said they would see that it is fixed. We will see if that happens. Regards,
 
[redacted]

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. **’s concerns. We take these matters seriously and
want to ensure the proper steps are followed so a resolution can be reached in
a timely manner.
Mr. **...

purchased furniture
from an authorized Ashley dealer, [redacted] , in [redacted], **. Ashley
dealers are independently owned and operated and are responsible for processing
all claims at the retail level.
 
Mr. ** also called Ashley
Furniture Industries, Inc. and spoke with me regarding his concerns. It was
explained to him that refunds, which is what he is requesting, need to be
handled on the retail level. Mr. ** feels that because Ashley sells products to
[redacted] and [redacted] will not issue him a refund,
Ashley should stop selling products to them. It was explained this was not
something that was possible as this may be an isolated incident. It was highly
recommended that Mr. ** work with the store regarding his concerns. I also
conferenced a call with Mr. ** and Affordable Furrniture, the gentleman at
[redacted] tried to explain that Mr. **’s concerns have nothing to do
with Ashley Furniture as he also purchased other manufacturer’s products. The
conversation really did not go anywhere; therefore I offered to have my
supervisor call Mr. ** on Monday after she reviews his claim. Less than 15
minutes of getting off the phone with him, he called back and spoke with another
Customer Relations employee, it was explained to him that the supervisor would
call him on Monday.
 
I also took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the [redacted] area. The Marketing Specialist will assist store
management with this claim and will instruct them to contact Mr. **  to discuss his concerns.
 
If you have
additional questions or concerns, please consider contacting [redacted] at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]