Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ We have received your correspondence regarding the home of Mr*** Our records indicate that a letter was sent to the homeowner indicating that we would be replacing glass only and that we received that letter back, signedWe also received their check indicating to us that they understood what they would be receiving The window in question is no longer produced, so under the terms of our warranty, the glass was provided rather than the full sashThis glass can be inserted into the existing unitsHowever, there is no labor coverage under this warrantyAccordingly we can not assist with the labor portion of the repair Our offices spoke with Mr [redacted] on Friday 2/26/and alerted him that, as a courtesy, we reached out to a local contractor and provided the contact info accordingly to each partyHopefully Mr [redacted] will be able to work out an agreement with this party for the installation If additional information is needed, please let us know Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the business reached out to me to explain the issue with regard to the windows being discontinued they were supposed to follow up with me on Monday Feb with regard to the local contractor and make arrangements to send me the hardware that needs to be replacedI called and left a message for MsG [redacted] on Tuesday and still not heard back from her Final Business Response / [redacted] (4000, 12, 2016/03/14) */ We have received notice of the homeowner's most recent comments from 3/2/ Our offices had called Mr [redacted] on 3/at 4:pmWe left him a message and sent him an email with the contractor's detailMr [redacted] called our offices back on 3/and indicated to our rep that he needed additional hardware to complete the service - the notes list balances and possibly pinsWe asked him which windows he needed the balances for and were told he would call us back with that information but we have not yet received that update from him Further, the contractor we located for him has reached out to Mr [redacted] several times but has not been able to reach him We are awaiting a reply from Mr [redacted] indicating what, if any, additional parts may be needed If we can be of further assistance, please let us know
As indicated previously, the denial was issued based on what was provided to our offices We were unable to verify that a manufacturing defect existed Since the warranty only covers manufacturing defects, we denied the claim When the homeowner called in to challenge that decision and informed us that the door had already been removed, we informed him that we could not longer gather relevant information to refute our prior decision as a result of that removal Without the ability to gather any new information, we must stand by our original determination We will not be able to assist this claimant
We have received your correspondence regarding the windows installed on the home of the [redacted] family There are a few concerns in here so I will try to separate my answersCoverage availability - There is no coverage availability for a Alpine product once transferred That warranty is not transferrable and as such no coverage is available for the 2nd ownerCoverage options - Over the years, product warranties change As such, today's warranty, as referenced on our website, does transfer to the 2nd owner, but not the 3rd Some products have different transferrability provisions in different years of production Since these windows were installed in 2007, clearly today's warranty does not apply to themConfusion - It is regrettable if information was conveyed that affected actions taken in such a way that it has negatively affected this family While we do not doubt that a call occurred between one of our representatives and the prior owners, we have no record of that call available However, our reps would know that an Alpine product from would not transfer and would have indicated as such Accordingly, we can only assume that the information provided to our rep at that time may have been estimated and perhaps the caller indicated they were installed in a different year wherein the transfer would have been conceivable (That particular warranty become transferable in late 2008, so if the caller was not sure about the year - they may have guessed or 2009) Further, we have other products which would have been transferrable in so if there was any indication from the caller that perhaps a different type of window was installed - that would have affected our reps's response as well Again, we can only make assumptions regarding that call since it is not available to usRegardless of how this miscommunication occurred, we apologize for any part that we may have played in it However, the fact remains that the warranty which covers this product is non-transferrable We will not be able to assist this claimant with their claim and must maintain our denialIf we can be of further assistance, please let us know
We have received your correspondence regarding the home of Mr [redacted] .Earlier in June, we had asked the homeowner for two pieces of information we did not yet have.Those were the original order# from his windows and proof that he was the original owner of the units.Through internet research we confirmed the latter, but we still require the order# of these units to proceed.He has provided serial#s, but those numbers predate our current system and can not be confirmed However, the order# would be sufficient and should be on the same sticker as the serial#s.We would ask that he submit a picture of the applicable stickers so we can conclude our review.If anything further is needed from us, please let us know
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ We have recieved your correspondence regarding the windows installed on the home of Mrand Mrs [redacted] As a clarifictaion for the homeowner, the warranty can not expire while a claim is in processSince this claim was received prior to expiration, it must be processed This claim took longer to finalize than most simply due to the amount of failures present on the homeAdditional research was required before approval could be grantedThat approval was reached shortly after their last call to our offices (5/12)In the near future the needed sashes will be produced in our factory and shipped to the local supply center for pickup There is no labor coverage under their warranty terms If we can be of further assistance, please let us know Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This reply insinuates that the matter was resolved weeks ago, but I have yet to be contacted by the manufacturer about next stepsThey have done nothing from my perspective to satisfy my grievance besides telling me that someone somewhere did somethingThey claim that additional research was required to move my case forward, but I have not been contacted to coordinate in any way to replace the faulty windowsThe can gets kicked further down the road Final Business Response / [redacted] (4000, 11, 2015/05/28) */ We have recieved your newest correspondence from Mr [redacted] As stated in our previous correspondence, there is no labor coverage provided under the terms of this warrantyOur resolution to this claim is to provide the needed materialsAs further mentioned in our last reply, those materials were approvedIt will take several more weeks for those materials to be produced and shippedOnce they arrive at a local Alside Supply Center, the homeowner will be contacted and can then pick them up at their leisure If there are any additional questions, please let us know
We have received your correspondence regarding the [redacted] s home.There was no warranty claim filed with our offices, but rather we are aware that this matter was recorded and resolved as an accommodation through our sales team It is understood that the homeowner's concern was satisfied at that time If additional concerns exist, the claimant is welcome to file a warranty claim with us online at www.gentekinc.com or by phone at 1-800-489-1144.If we can be of further assistance, please let us know
We have received your correspondence regarding the window claim filed by Ms [redacted] - new claim# [redacted] .Our records do indicate that we approved this claim on 8/and placed an order for the needed units However, our records indicate that the units she needs take days to produce, not 5-7.If that information was relayed improperly by our representative, we do apologize for the inconvenience These units are currently expected to ship out from our North Carolina facility on or around 9/22.In contacting our offices, any caller is given the option for a call back if our lines are busy at the time of their call They simply enter their phone number and they would receive a return call from our representatives.I hope this reply serves to answer their concerns If additional information is needed, please let us know
I am rejecting this response because:Every single time I sent "required" information to your company you came up with something else that was required This response talks about a required affidavit This was only revealed to me after I sent the previous information that I was required to send I can only wonder what would be required after I would send an affidavitI strongly suspect that you have finally come upon something that I actually cannot give to you good for you, too bad for meyou're good at this and have honed your skill at being able to avoid action on your part You wear people out, you know that eventually you will get people to quit "bothering" you end of my response
As indicated by Ms [redacted] we had invited her to file a claim if any problems persisted after the repairs To our knowledge there are no repairs outstanding, so there was no issue to file a claim against.We would need Ms [redacted] to indicate what was wrong with her windows in order to file a claim against themIt was assumed she had a warranty copy (which contains our toll free number and address), or that she would have looked us up online (warranty claims can be filed online as well) if she needed to file a claim.Regardless, we left her two messages last week – one on Tuesday 3/and one on Friday 3/– offering to start a claim for her if she called us back with the issue To date we have no replyWe stand ready to open a claim for Ms [redacted] if she notifies us what is currently wrong with her productAs needed our toll free number is 1-800-489-
We have received your correspondence regarding the windows installed on the home of [redacted] .As indicated to the claimant by our offices, we have located a contractor and re-ordered the glass The glass was previously ordered and shipped out for installation by a different contractor, but the repair was not able to proceed We are no longer working with that contractor in this area As such, we located a new contractor and re-ordered the unit.The product will be produced at our Yuma, AZ plant (not Vema) and will ship from there It will be delivered to the area on a full tractor trailer with other units for other jobs/sales The logistics estimated the shipping time at weeks, but not weeks beyond production - weeks total (weeks to produce and week to ship) It should arrive for the contractor at the end of October From there, they will schedule the job directly with the homeowner We recognize the homeowner is dissatisfied with the amount of elapsed time, but our reliance on outside contractors to complete this work can, at times, cause unforeseen delays in our repair process At present, we have confidence that our current plan will be successful We will continue to pursue this repair until it has been completed under the terms of our warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile it was conveyed to me wrong and the information they provided was not clear nor was the return call from them made within hrs rather in 36-hours later, I accept their responseI will not however be doing business with them in the future
We have received your correspondence regarding the home of Mr [redacted] On 5/the homeowner sent an email to our offices with the needed information We will now calculate his portion of the costs and send correspondence accordingly This should be done this weekIf he opts to act on the offer we will provide, we will honor the agreement and provide the needed partsIf we can be of further assistance, please let us know
I am rejecting this response because: Applied Materials claimed:"We spoke with the Window World location today and confirmed that they have already spoken with the homeowner and determined a date of 8/to visit his home and evaluate the circumstances " Window World spoke to me for the first time approximately minutes before I received the email notice from Revdex.com of Associated Materials response In speaking with Window World, the proposed coming to look at the window on August 15th, but they were not available in the afternoon, so the appointment was set for the 16th This shows that Applied Materials sent the response to the Revdex.com saying they "have already spoken with the homeowner" before they actually spoke to me or scheduled an appointment I'm glad that my filing of a Revdex.com complain has finally forced them to take action, and I hope that this matter can be resolved on the 16th, but I do not appreciate the continued lies
We have received the most recent correspondence from Mr [redacted] .As indicated in our prior reply, we do not have the needed factory order#s These should be visible on stickers inside his windows.If he can send us pictures of these stickers, we should be able to complete our review of the file and determine what warranty coverage will be available.However, we need that information to complete this review.If we can be of further assistance, please let us know
We have received your correspondence regarding the home of [redacted] - our claim# [redacted] Our files indicated that we have contacted several local replacement contractors to try and complete this work We were unable to reach an agreement with several of them, but we have a tentative agreement with K+M Construction We simply require some paperwork from them and the job can be assigned/ordered/completedWe have reached out to them as recently as Wednesday 8/and will continue to contact them until we have what is needed to proceed Once accomplished the homeowner will receive documentation confirming the assignment and providing the contractor's name and contact info.If we can be of further assistance, please let us know
We have received your correspondence regarding the windows installed on the home of Mr**.Our files, under claim# [redacted] , indicate that balances were ordered and shipped out from our North Carolina facility on 9/12/ After being informed this package never arrived, we re-ordered these balances and again requested shipment to the homeowner directly.Unfortunately the North Carolina plant is a little backed up as a result of the local flooding, but these are currently expected to ship out on 10/(and should arrive the week after).We encourage the homeowner to contact us if they are not received, or if there is any other problem with the shipment ( [redacted] .If we can be of any further assistance, please let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Eric said the windows will be installed in about weeks I will provided additional information is this does not happen.Thank you for your assistance in this matter[redacted] ***
I am rejecting this response because: Good morningI received the following email on 3/from the business; "Hello,We received your Revdex.com complaint and apologize for the inconvenienceIt looks like our accounting department saw two different amounts on the Cost Estimate (with tax and without tax) and processed both payment amounts in errorThe reversal has been sent to your bank and you should see that credit within 5-business daysOnce again, we apologize for the error on our endThank you, [redacted] " I checked this morning, 3/23, and there is still a double chargeThere is no pending refund showing for this double chargeAlthough, the email states it may take up to business days I still do not feel confident based on my previous transactions with this company in accepting the response Further, tracking information is important in such a warranty and/or when a payment was made for a productI firmly believe that is not to hard for a business to understand from a consumer standpointOnce you pay for a product, tracking information and/or status updates is typically providedThis has not been the case with this company unfortunatelyThe response is unacceptableI am willing to close out the Revdex.com complaint once firm tracking infoand shipment details are provided for a product I already paid for via credit card AND the credit is fully refunded as promised within 5-business daysThank you
I am rejecting this response because: There was no breakageThe window is faulty and cracked under temperature changeNothing hit the window, nobody broke itIt just crackedOnly the inside pane cracked
We have received your correspondence regarding the home of Mr [redacted] .This claim was evaluated by our offices, and as the homeowner suspected, it has been denied A denial letter was sent out earlier today (10/24) by both mail and emailOur evaluation indicates that the siding is being affected by a reflected heat source which is generating temperatures far in excess of what the siding is intended to sustain Accordingly, the warping/buckling effect is not the result of a manufacturer's defect We encourage the homeowner to look online for additional information - the phenomenon is called thermal reflection distortion and an internet search for that term will provide a plethora of detail From the pictures provided, it would appear the homeowner's own window is the likely culprit of said reflection.The warranty which would have been provided with this product would have specifically excluded claims for thermal reflection in its language.If additional information is needed from us, please let us know
Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ We have received your correspondence regarding the home of Mr*** Our records indicate that a letter was sent to the homeowner indicating that we would be replacing glass only and that we received that letter back, signedWe also received their check indicating to us that they understood what they would be receiving The window in question is no longer produced, so under the terms of our warranty, the glass was provided rather than the full sashThis glass can be inserted into the existing unitsHowever, there is no labor coverage under this warrantyAccordingly we can not assist with the labor portion of the repair Our offices spoke with Mr [redacted] on Friday 2/26/and alerted him that, as a courtesy, we reached out to a local contractor and provided the contact info accordingly to each partyHopefully Mr [redacted] will be able to work out an agreement with this party for the installation If additional information is needed, please let us know Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the business reached out to me to explain the issue with regard to the windows being discontinued they were supposed to follow up with me on Monday Feb with regard to the local contractor and make arrangements to send me the hardware that needs to be replacedI called and left a message for MsG [redacted] on Tuesday and still not heard back from her Final Business Response / [redacted] (4000, 12, 2016/03/14) */ We have received notice of the homeowner's most recent comments from 3/2/ Our offices had called Mr [redacted] on 3/at 4:pmWe left him a message and sent him an email with the contractor's detailMr [redacted] called our offices back on 3/and indicated to our rep that he needed additional hardware to complete the service - the notes list balances and possibly pinsWe asked him which windows he needed the balances for and were told he would call us back with that information but we have not yet received that update from him Further, the contractor we located for him has reached out to Mr [redacted] several times but has not been able to reach him We are awaiting a reply from Mr [redacted] indicating what, if any, additional parts may be needed If we can be of further assistance, please let us know
As indicated previously, the denial was issued based on what was provided to our offices We were unable to verify that a manufacturing defect existed Since the warranty only covers manufacturing defects, we denied the claim When the homeowner called in to challenge that decision and informed us that the door had already been removed, we informed him that we could not longer gather relevant information to refute our prior decision as a result of that removal Without the ability to gather any new information, we must stand by our original determination We will not be able to assist this claimant
We have received your correspondence regarding the windows installed on the home of the [redacted] family There are a few concerns in here so I will try to separate my answersCoverage availability - There is no coverage availability for a Alpine product once transferred That warranty is not transferrable and as such no coverage is available for the 2nd ownerCoverage options - Over the years, product warranties change As such, today's warranty, as referenced on our website, does transfer to the 2nd owner, but not the 3rd Some products have different transferrability provisions in different years of production Since these windows were installed in 2007, clearly today's warranty does not apply to themConfusion - It is regrettable if information was conveyed that affected actions taken in such a way that it has negatively affected this family While we do not doubt that a call occurred between one of our representatives and the prior owners, we have no record of that call available However, our reps would know that an Alpine product from would not transfer and would have indicated as such Accordingly, we can only assume that the information provided to our rep at that time may have been estimated and perhaps the caller indicated they were installed in a different year wherein the transfer would have been conceivable (That particular warranty become transferable in late 2008, so if the caller was not sure about the year - they may have guessed or 2009) Further, we have other products which would have been transferrable in so if there was any indication from the caller that perhaps a different type of window was installed - that would have affected our reps's response as well Again, we can only make assumptions regarding that call since it is not available to usRegardless of how this miscommunication occurred, we apologize for any part that we may have played in it However, the fact remains that the warranty which covers this product is non-transferrable We will not be able to assist this claimant with their claim and must maintain our denialIf we can be of further assistance, please let us know
We have received your correspondence regarding the home of Mr [redacted] .Earlier in June, we had asked the homeowner for two pieces of information we did not yet have.Those were the original order# from his windows and proof that he was the original owner of the units.Through internet research we confirmed the latter, but we still require the order# of these units to proceed.He has provided serial#s, but those numbers predate our current system and can not be confirmed However, the order# would be sufficient and should be on the same sticker as the serial#s.We would ask that he submit a picture of the applicable stickers so we can conclude our review.If anything further is needed from us, please let us know
Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ We have recieved your correspondence regarding the windows installed on the home of Mrand Mrs [redacted] As a clarifictaion for the homeowner, the warranty can not expire while a claim is in processSince this claim was received prior to expiration, it must be processed This claim took longer to finalize than most simply due to the amount of failures present on the homeAdditional research was required before approval could be grantedThat approval was reached shortly after their last call to our offices (5/12)In the near future the needed sashes will be produced in our factory and shipped to the local supply center for pickup There is no labor coverage under their warranty terms If we can be of further assistance, please let us know Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This reply insinuates that the matter was resolved weeks ago, but I have yet to be contacted by the manufacturer about next stepsThey have done nothing from my perspective to satisfy my grievance besides telling me that someone somewhere did somethingThey claim that additional research was required to move my case forward, but I have not been contacted to coordinate in any way to replace the faulty windowsThe can gets kicked further down the road Final Business Response / [redacted] (4000, 11, 2015/05/28) */ We have recieved your newest correspondence from Mr [redacted] As stated in our previous correspondence, there is no labor coverage provided under the terms of this warrantyOur resolution to this claim is to provide the needed materialsAs further mentioned in our last reply, those materials were approvedIt will take several more weeks for those materials to be produced and shippedOnce they arrive at a local Alside Supply Center, the homeowner will be contacted and can then pick them up at their leisure If there are any additional questions, please let us know
We have received your correspondence regarding the [redacted] s home.There was no warranty claim filed with our offices, but rather we are aware that this matter was recorded and resolved as an accommodation through our sales team It is understood that the homeowner's concern was satisfied at that time If additional concerns exist, the claimant is welcome to file a warranty claim with us online at www.gentekinc.com or by phone at 1-800-489-1144.If we can be of further assistance, please let us know
We have received your correspondence regarding the window claim filed by Ms [redacted] - new claim# [redacted] .Our records do indicate that we approved this claim on 8/and placed an order for the needed units However, our records indicate that the units she needs take days to produce, not 5-7.If that information was relayed improperly by our representative, we do apologize for the inconvenience These units are currently expected to ship out from our North Carolina facility on or around 9/22.In contacting our offices, any caller is given the option for a call back if our lines are busy at the time of their call They simply enter their phone number and they would receive a return call from our representatives.I hope this reply serves to answer their concerns If additional information is needed, please let us know
I am rejecting this response because:Every single time I sent "required" information to your company you came up with something else that was required This response talks about a required affidavit This was only revealed to me after I sent the previous information that I was required to send I can only wonder what would be required after I would send an affidavitI strongly suspect that you have finally come upon something that I actually cannot give to you good for you, too bad for meyou're good at this and have honed your skill at being able to avoid action on your part You wear people out, you know that eventually you will get people to quit "bothering" you end of my response
As indicated by Ms [redacted] we had invited her to file a claim if any problems persisted after the repairs To our knowledge there are no repairs outstanding, so there was no issue to file a claim against.We would need Ms [redacted] to indicate what was wrong with her windows in order to file a claim against themIt was assumed she had a warranty copy (which contains our toll free number and address), or that she would have looked us up online (warranty claims can be filed online as well) if she needed to file a claim.Regardless, we left her two messages last week – one on Tuesday 3/and one on Friday 3/– offering to start a claim for her if she called us back with the issue To date we have no replyWe stand ready to open a claim for Ms [redacted] if she notifies us what is currently wrong with her productAs needed our toll free number is 1-800-489-
We have received your correspondence regarding the windows installed on the home of [redacted] .As indicated to the claimant by our offices, we have located a contractor and re-ordered the glass The glass was previously ordered and shipped out for installation by a different contractor, but the repair was not able to proceed We are no longer working with that contractor in this area As such, we located a new contractor and re-ordered the unit.The product will be produced at our Yuma, AZ plant (not Vema) and will ship from there It will be delivered to the area on a full tractor trailer with other units for other jobs/sales The logistics estimated the shipping time at weeks, but not weeks beyond production - weeks total (weeks to produce and week to ship) It should arrive for the contractor at the end of October From there, they will schedule the job directly with the homeowner We recognize the homeowner is dissatisfied with the amount of elapsed time, but our reliance on outside contractors to complete this work can, at times, cause unforeseen delays in our repair process At present, we have confidence that our current plan will be successful We will continue to pursue this repair until it has been completed under the terms of our warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile it was conveyed to me wrong and the information they provided was not clear nor was the return call from them made within hrs rather in 36-hours later, I accept their responseI will not however be doing business with them in the future
We have received your correspondence regarding the home of Mr [redacted] On 5/the homeowner sent an email to our offices with the needed information We will now calculate his portion of the costs and send correspondence accordingly This should be done this weekIf he opts to act on the offer we will provide, we will honor the agreement and provide the needed partsIf we can be of further assistance, please let us know
I am rejecting this response because: Applied Materials claimed:"We spoke with the Window World location today and confirmed that they have already spoken with the homeowner and determined a date of 8/to visit his home and evaluate the circumstances " Window World spoke to me for the first time approximately minutes before I received the email notice from Revdex.com of Associated Materials response In speaking with Window World, the proposed coming to look at the window on August 15th, but they were not available in the afternoon, so the appointment was set for the 16th This shows that Applied Materials sent the response to the Revdex.com saying they "have already spoken with the homeowner" before they actually spoke to me or scheduled an appointment I'm glad that my filing of a Revdex.com complain has finally forced them to take action, and I hope that this matter can be resolved on the 16th, but I do not appreciate the continued lies
We have received the most recent correspondence from Mr [redacted] .As indicated in our prior reply, we do not have the needed factory order#s These should be visible on stickers inside his windows.If he can send us pictures of these stickers, we should be able to complete our review of the file and determine what warranty coverage will be available.However, we need that information to complete this review.If we can be of further assistance, please let us know
We have received your correspondence regarding the home of [redacted] - our claim# [redacted] Our files indicated that we have contacted several local replacement contractors to try and complete this work We were unable to reach an agreement with several of them, but we have a tentative agreement with K+M Construction We simply require some paperwork from them and the job can be assigned/ordered/completedWe have reached out to them as recently as Wednesday 8/and will continue to contact them until we have what is needed to proceed Once accomplished the homeowner will receive documentation confirming the assignment and providing the contractor's name and contact info.If we can be of further assistance, please let us know
We have received your correspondence regarding the windows installed on the home of Mr**.Our files, under claim# [redacted] , indicate that balances were ordered and shipped out from our North Carolina facility on 9/12/ After being informed this package never arrived, we re-ordered these balances and again requested shipment to the homeowner directly.Unfortunately the North Carolina plant is a little backed up as a result of the local flooding, but these are currently expected to ship out on 10/(and should arrive the week after).We encourage the homeowner to contact us if they are not received, or if there is any other problem with the shipment ( [redacted] .If we can be of any further assistance, please let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Eric said the windows will be installed in about weeks I will provided additional information is this does not happen.Thank you for your assistance in this matter[redacted] ***
I am rejecting this response because: Good morningI received the following email on 3/from the business; "Hello,We received your Revdex.com complaint and apologize for the inconvenienceIt looks like our accounting department saw two different amounts on the Cost Estimate (with tax and without tax) and processed both payment amounts in errorThe reversal has been sent to your bank and you should see that credit within 5-business daysOnce again, we apologize for the error on our endThank you, [redacted] " I checked this morning, 3/23, and there is still a double chargeThere is no pending refund showing for this double chargeAlthough, the email states it may take up to business days I still do not feel confident based on my previous transactions with this company in accepting the response Further, tracking information is important in such a warranty and/or when a payment was made for a productI firmly believe that is not to hard for a business to understand from a consumer standpointOnce you pay for a product, tracking information and/or status updates is typically providedThis has not been the case with this company unfortunatelyThe response is unacceptableI am willing to close out the Revdex.com complaint once firm tracking infoand shipment details are provided for a product I already paid for via credit card AND the credit is fully refunded as promised within 5-business daysThank you
I am rejecting this response because: There was no breakageThe window is faulty and cracked under temperature changeNothing hit the window, nobody broke itIt just crackedOnly the inside pane cracked
We have received your correspondence regarding the home of Mr [redacted] .This claim was evaluated by our offices, and as the homeowner suspected, it has been denied A denial letter was sent out earlier today (10/24) by both mail and emailOur evaluation indicates that the siding is being affected by a reflected heat source which is generating temperatures far in excess of what the siding is intended to sustain Accordingly, the warping/buckling effect is not the result of a manufacturer's defect We encourage the homeowner to look online for additional information - the phenomenon is called thermal reflection distortion and an internet search for that term will provide a plethora of detail From the pictures provided, it would appear the homeowner's own window is the likely culprit of said reflection.The warranty which would have been provided with this product would have specifically excluded claims for thermal reflection in its language.If additional information is needed from us, please let us know