We have received your correspondence regarding the home of Mr. [redacted].Earlier in June, we had asked the homeowner for two pieces of information we did not yet have.Those were the original order# from his windows and proof that he was the original owner of the units.Through internet research we...
confirmed the latter, but we still require the order# of these units to proceed.He has provided serial#s, but those numbers predate our current system and can not be confirmed. However, the order# would be sufficient and should be on the same sticker as the serial#s.We would ask that he submit a picture of the applicable stickers so we can conclude our review.If anything further is needed from us, please let us know.
We have received your correspondence regarding the siding on the home of [redacted] and [redacted].As indicated, they submitted a claim to the warranty offices which was denied. While the submitted pictures showed a fading/discoloration affect, it was determined to not be caused by...
a manufacturing concern and denied.The homeowner challenged that decision with a panel, but our testing on the panel was inconclusive - we were unable to determine if an outside contaminant was present or not. Further, a fading test was performed and the results indicated the panel had not faded beyond the threshold indicated by the warranty terms. As such, our original position/denial was maintained.The class action mentioned does not apply to this home as the [redacted]s are not class members.If we can be of further assistance in this matter, please let us know.
Initial Business Response /* (1000, 6, 2015/05/26) */
We have recieved your correspondence regarding the windows installed on the home of Mr. and Mrs. [redacted].
As a clarifictaion for the homeowner, the warranty can not expire while a claim is in process. Since this claim was received prior to...
expiration, it must be processed.
This claim took longer to finalize than most simply due to the amount of failures present on the home. Additional research was required before approval could be granted. That approval was reached shortly after their last call to our offices (5/12). In the near future the needed sashes will be produced in our factory and shipped to the local supply center for pickup.
There is no labor coverage under their warranty terms.
If we can be of further assistance, please let us know.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply insinuates that the matter was resolved weeks ago, but I have yet to be contacted by the manufacturer about next steps. They have done nothing from my perspective to satisfy my grievance besides telling me that someone somewhere did something. They claim that additional research was required to move my case forward, but I have not been contacted to coordinate in any way to replace the faulty windows. The can gets kicked further down the road...
Final Business Response /* (4000, 11, 2015/05/28) */
We have recieved your newest correspondence from Mr. [redacted].
As stated in our previous correspondence, there is no labor coverage provided under the terms of this warranty. Our resolution to this claim is to provide the needed materials. As further mentioned in our last reply, those materials were approved. It will take several more weeks for those materials to be produced and shipped. Once they arrive at a local Alside Supply Center, the homeowner will be contacted and can then pick them up at their leisure.
If there are any additional questions, please let us know.
I am rejecting this response because:
Good morning. I received the following email on 3/22 from the business; "Hello,We received your Revdex.com complaint and apologize for the inconvenience. It looks like our accounting department saw two different amounts on the Cost Estimate (with tax and without tax) and processed both payment amounts in error. The reversal has been sent to your bank and you should see that credit within 5-7 business days. Once again, we apologize for the error on our end. Thank you,[redacted]" I checked this morning, 3/23, and there is still a double charge. There is no pending refund showing for this double charge. Although, the email states it may take up to 7 business days I still do not feel confident based on my previous transactions with this company in accepting the response. Further, tracking information is important in such a warranty and/or when a payment was made for a product. I firmly believe that is not to hard for a business to understand from a consumer standpoint. Once you pay for a product, tracking information and/or status updates is typically provided. This has not been the case with this company unfortunately. The response is unacceptable. I am willing to close out the Revdex.com complaint once firm tracking info. and shipment details are provided for a product I already paid for via credit card AND the credit is fully refunded as promised within 5-7 business days. Thank you.
Initial Business Response /* (1000, 5, 2015/09/22) */
We have received your correspondence regarding the home of Jorge [redacted].
Our evaluators determined that he was the second owner of a set of windows which was warranted only to the original owner. Accordingly, they denied the claim. The...
homeowner insisted that his warranty provided coverage to the 2nd owner and our reps requested that a copy be sent in. The copy received from him is the warranty which applies to a commercial structure, not typically a residence.
Alpine is not required to honor the warranty given to the homeowner, as we did not directly provide said warranty, but rather is obligated to honor the coverage that applies to the windows in question. Our reps have reached out to Mr. [redacted], at 4:33pm Eastern on 9/15, and are awaiting his return call. If we determine that the commercial warranty is appropriate for his windows, we will honor it accordingly. If not, he will be subject to the terms of the residential warranty and his claim will remain denied.
If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of Mr. [redacted].This claim was evaluated by our offices, and as the homeowner suspected, it has been denied. A denial letter was sent out earlier today (10/24) by both mail and email. Our evaluation indicates that the siding is...
being affected by a reflected heat source which is generating temperatures far in excess of what the siding is intended to sustain. Accordingly, the warping/buckling effect is not the result of a manufacturer's defect. We encourage the homeowner to look online for additional information - the phenomenon is called thermal reflection distortion and an internet search for that term will provide a plethora of detail. From the pictures provided, it would appear the homeowner's own window is the likely culprit of said reflection.The warranty which would have been provided with this product would have specifically excluded claims for thermal reflection in its language.If additional information is needed from us, please let us know.
I am rejecting this response because: I am still waiting for the product to arrive and be installed. I have been told in the past many lies it seems, to cover up the inadequacy of shipping/receiving a piece of glass. (i,e, "oh yes, it did ship, it is at the warehouse, then the installers getting to the warehouse and it is no where to be found) I did get a voicemail message from the "Labor provider" " [redacted], saying they did receive a " work order" (not sure what this means) and would call me in 2-5 business days to schedule. WHEN the installer arrives WITH the patio glass that actually FITS the existing frame and is installed properly, only then will I stop complaining. Please understand my frustration. I have been told so many excuses from this company, with nothing to date resolved. I even asked for Nicole to please call me back (she did call on the 15 like she said she would, but only to tell me the glass had not arrived) I asked her to call me the following week with an update, and again, she never did. Thank you.
We have received your correspondence regarding the [redacted] home. Despite the homeowner’s last comments – the seat board is not inside the home – it is in fact the actual part of her bay unit where the peeling is occurring. That area – below the exterior of the unit – is the seat board. As previously indicated, we have already provided the needed replacement part to correct this situation. Further, as mentioned below – there were no found manufacturing concerns in her most recent filed claim which was accordingly denied. This warranty is still active and should the homeowner discover a manufacturing claim, we would encourage her to file it with our offices. If we can be of further assistance, please let us know.
We have received your correspondence regarding the window claim filed by Mr. [redacted].As indicated by the claimant, the corporate office did approve this claim and provide the needed parts for repair. The warranty in question does not cover labor. The parts are available at the local supply...
center for pickup and our last contact there (3/19) indicated that the homeowner was expected to pick them up that day.The local service manager is not in a position to assist claimants. It is unclear how the claimant managed to reach that party, but all homeowner contacts should be directed to the corporate warranty group as indicated by our warranty and our website.We consider this matter closed, but this warranty is certainly still active.If we can be of more assistance, please let us know.
We have received the latest correspondence from Ms. [redacted] regarding here warranty claim. We will attach a copy of the warranty that applies to her windows. It is a 20 year warranty, not lifetime, and is very clear in the pro-ration it charges for hermetic seal failures.Her windows shipped out on 11/28 and based on FedEx tracking are at a local FedEx facility for likely delivery today - (tracking#[redacted]).We have granted Ms. [redacted] every benefit under her warranty coverage and exceeded it in waiving the freight costs.If we can be of further assistance, please let us know.
We have received your correspondence regarding the [redacted] home.Our files show a similar story to what was described by the claimant. We had to replace the first contractor from inactivity - then the wrong address was input for the second contractor. Finally he was out there last week to...
do the job and found that the balance was not sufficient for the window. He placed an order for a new balance to be shipped which we will have shipped to the home directly (on or about 3/9/18). He will reach out after that to complete the installation.It is regrettable that the repair has taken as long as it has. We expect to have it completed within a few weeks.
We have received your correspondence about the siding installed on the home of [redacted] (our claim# [redacted]). In evaluating the information and samples provided by the homeowner, we were unable to locate a manufacturing defect on the home. The level of fading thereon is less than the...
required threshold indicated in his warranty terms. As a result, we must maintain our denial of this claim. This claimant has already sought legal assistance and a similar reply was issued to his attorney on 10/9/17. As further indicated on our letter to his attorney, the claimant is welcome to send additional information for further review. If a manufacturing problem is located on the home which the warranty provides assistance for, such assistance will be offered. If we can be of further help, please do not hesitate to contact our offices.
We have received your correspondence regrading the home of Mr. ad Mrs. [redacted] in Parma, OH.They filed a claim with our online web system on 9/29/17. We have no records of their claim until that date and can not comment on any actions from July.Their submission came with a picture of a sticker...
from their windows from 1997. That pre-dates our current system and required an archive look up - that process can take several weeks. We located some of the needed info in our records on 10/25/17 and emailed the claimant requesting size information to validate our findings. They replied on 10/26/17 and the information was sent back to the reviewer. They finished that review on 11/9 and the offer letter was sent on 11/13 (by email prior to this reply).Under the terms of their warranty, we will provide the needed unit, but they are responsible for a prorated portion of the costs. As such, we will await their approval and we will produce and ship the unit as needed. The production process will also take several weeks. The claimant will be responsible for the installation.We have honored our warranty in full. If we can be of further assistance, please let us know.
We have received your correspondence regarding the [redacted] home. As indicated by the claimant, we did process a claim for this location under the name of the prior (original) owner. We were able to replace several units under their warranty coverage.However, once the home was sold,...
any new complaints/issues would be handled under the new owner. Since the new owner does not have labor coverage, there is no labor coverage available to the [redacted]'s. We have honored our warranty in full by producing the window and shipping it to our local facility. I reached out to our Denver center today and they confirmed it had been picked up.If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of [redacted].Her windows were installed in 2006. The 2006 warranty does indicate that she is responsible for a cost for any claimed seal failures. This is the original warranty issued in 2006 and has not changed. As...
stated by the claimant, they did send in a payment to receive 8 units in July. Our records also show that we shipped all 8 units on 8/2/17 to our local supply center. We can not explain what happened to the missing 3 other than they must have been misplaced at that local facility. On 11/15, the same date as this Revdex.com complaint, the homeowner both called and emailed our offices. We replied, also on 11/15, that we re-ordered the 3 missing units and that they would ship direct to her home, leaving our facility on 11/28 (this is still the current expectation for these units). That would seem to resolve this matter in the manner requested. If we can be of further assistance, please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Eric said the windows will be installed in about 2 weeks. I will provided additional information is this does not happen.Thank you for your assistance in this matter.[redacted]
As indicated in our prior reply we sent an offer in October and did not hear from the church until May, 2017. It is unfortunate they did not receive the original offer. Seemingly their frustration stems from that seven month lapse. We have honored our warranty with this church to its fullest and they have accepted our offer. We intend to continue to pursue this repair as agreed upon, but if the church chooses to accept the settlement offer that was also sent in October and May instead of the refinishing, we can still honor that too. They would only need to let us know. That option would give them some freedom to consult with local contractors to perhaps get a repair done locally and more timely.As a side note - on a google search for [redacted], the first entry is their listing with the Revdex.com - that is reflective of the proper [redacted] and should hopefully satisfy validating their existence.If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of Mr. [redacted]. Our records indicate that our offices spoke to him on 12/7 (the same day he contacted the Revdex.com). He was told at that time that we had every intent of continuing to push to get this work done. Our reliance...
on outside contractors makes time frame control difficult. He appreciated the follow up call and we indicated we would keep in touch with regular updates.He was called again on 12/22 without much progress, but with the update we had. He was also told we would get back to him 1/2/18 with another.We recognize his desire for contact and will continue to provide it. We also recognize that the goal here is not contact but rather completion. We will continue to work toward that goal and keep Mr. [redacted] updated as we progress.If we can be of further assistance, please let us know.
We have received your newest correspondence from the [redacted]. They emailed substantial information to our offices the same day this complaint was filed (5/25). The information therein is seemingly sufficient for us to move forward with their claim.They should expect to hear from us shortly once those sizes have been validated/input. If we can be of further assistance, please let us know.
We have received your correspondence regarding the siding on the [redacted] home - claim# [redacted].As indicated by the claimant, we have approved their claim and provided them with a repair option as indicated by their warranty. This repair is a refinishing repair on the full wall/section of the...
home experiencing the problem. Alternately, we offered them the cash value of that repair. They may elect for either provided option, but replacement will not be considered.We will await the homeowner's reply to our offers and stand ready to act on their selection once received. It is important to note that the refinishing method can not be completed in the colder months. As such, if they opted for that repair, it would not be completed until warmer weather in 2018. Our offer is good for one full calendar year and they are welcome to wait until February to send their acceptance, should they choose to do so. However, we encourage them to send it before March to avoid any scheduling delays.If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of Mr. [redacted].Earlier in June, we had asked the homeowner for two pieces of information we did not yet have.Those were the original order# from his windows and proof that he was the original owner of the units.Through internet research we...
confirmed the latter, but we still require the order# of these units to proceed.He has provided serial#s, but those numbers predate our current system and can not be confirmed. However, the order# would be sufficient and should be on the same sticker as the serial#s.We would ask that he submit a picture of the applicable stickers so we can conclude our review.If anything further is needed from us, please let us know.
We have received your correspondence regarding the siding on the home of [redacted] and [redacted].As indicated, they submitted a claim to the warranty offices which was denied. While the submitted pictures showed a fading/discoloration affect, it was determined to not be caused by...
a manufacturing concern and denied.The homeowner challenged that decision with a panel, but our testing on the panel was inconclusive - we were unable to determine if an outside contaminant was present or not. Further, a fading test was performed and the results indicated the panel had not faded beyond the threshold indicated by the warranty terms. As such, our original position/denial was maintained.The class action mentioned does not apply to this home as the [redacted]s are not class members.If we can be of further assistance in this matter, please let us know.
Initial Business Response /* (1000, 6, 2015/05/26) */
We have recieved your correspondence regarding the windows installed on the home of Mr. and Mrs. [redacted].
As a clarifictaion for the homeowner, the warranty can not expire while a claim is in process. Since this claim was received prior to...
expiration, it must be processed.
This claim took longer to finalize than most simply due to the amount of failures present on the home. Additional research was required before approval could be granted. That approval was reached shortly after their last call to our offices (5/12). In the near future the needed sashes will be produced in our factory and shipped to the local supply center for pickup.
There is no labor coverage under their warranty terms.
If we can be of further assistance, please let us know.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply insinuates that the matter was resolved weeks ago, but I have yet to be contacted by the manufacturer about next steps. They have done nothing from my perspective to satisfy my grievance besides telling me that someone somewhere did something. They claim that additional research was required to move my case forward, but I have not been contacted to coordinate in any way to replace the faulty windows. The can gets kicked further down the road...
Final Business Response /* (4000, 11, 2015/05/28) */
We have recieved your newest correspondence from Mr. [redacted].
As stated in our previous correspondence, there is no labor coverage provided under the terms of this warranty. Our resolution to this claim is to provide the needed materials. As further mentioned in our last reply, those materials were approved. It will take several more weeks for those materials to be produced and shipped. Once they arrive at a local Alside Supply Center, the homeowner will be contacted and can then pick them up at their leisure.
If there are any additional questions, please let us know.
I am rejecting this response because:
Good morning. I received the following email on 3/22 from the business; "Hello,We received your Revdex.com complaint and apologize for the inconvenience. It looks like our accounting department saw two different amounts on the Cost Estimate (with tax and without tax) and processed both payment amounts in error. The reversal has been sent to your bank and you should see that credit within 5-7 business days. Once again, we apologize for the error on our end. Thank you,[redacted]" I checked this morning, 3/23, and there is still a double charge. There is no pending refund showing for this double charge. Although, the email states it may take up to 7 business days I still do not feel confident based on my previous transactions with this company in accepting the response. Further, tracking information is important in such a warranty and/or when a payment was made for a product. I firmly believe that is not to hard for a business to understand from a consumer standpoint. Once you pay for a product, tracking information and/or status updates is typically provided. This has not been the case with this company unfortunately. The response is unacceptable. I am willing to close out the Revdex.com complaint once firm tracking info. and shipment details are provided for a product I already paid for via credit card AND the credit is fully refunded as promised within 5-7 business days. Thank you.
Initial Business Response /* (1000, 5, 2015/09/22) */
We have received your correspondence regarding the home of Jorge [redacted].
Our evaluators determined that he was the second owner of a set of windows which was warranted only to the original owner. Accordingly, they denied the claim. The...
homeowner insisted that his warranty provided coverage to the 2nd owner and our reps requested that a copy be sent in. The copy received from him is the warranty which applies to a commercial structure, not typically a residence.
Alpine is not required to honor the warranty given to the homeowner, as we did not directly provide said warranty, but rather is obligated to honor the coverage that applies to the windows in question. Our reps have reached out to Mr. [redacted], at 4:33pm Eastern on 9/15, and are awaiting his return call. If we determine that the commercial warranty is appropriate for his windows, we will honor it accordingly. If not, he will be subject to the terms of the residential warranty and his claim will remain denied.
If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of Mr. [redacted].This claim was evaluated by our offices, and as the homeowner suspected, it has been denied. A denial letter was sent out earlier today (10/24) by both mail and email. Our evaluation indicates that the siding is...
being affected by a reflected heat source which is generating temperatures far in excess of what the siding is intended to sustain. Accordingly, the warping/buckling effect is not the result of a manufacturer's defect. We encourage the homeowner to look online for additional information - the phenomenon is called thermal reflection distortion and an internet search for that term will provide a plethora of detail. From the pictures provided, it would appear the homeowner's own window is the likely culprit of said reflection.The warranty which would have been provided with this product would have specifically excluded claims for thermal reflection in its language.If additional information is needed from us, please let us know.
I am rejecting this response because: I am still waiting for the product to arrive and be installed. I have been told in the past many lies it seems, to cover up the inadequacy of shipping/receiving a piece of glass. (i,e, "oh yes, it did ship, it is at the warehouse, then the installers getting to the warehouse and it is no where to be found) I did get a voicemail message from the "Labor provider" " [redacted], saying they did receive a " work order" (not sure what this means) and would call me in 2-5 business days to schedule. WHEN the installer arrives WITH the patio glass that actually FITS the existing frame and is installed properly, only then will I stop complaining. Please understand my frustration. I have been told so many excuses from this company, with nothing to date resolved. I even asked for Nicole to please call me back (she did call on the 15 like she said she would, but only to tell me the glass had not arrived) I asked her to call me the following week with an update, and again, she never did. Thank you.
We have received your correspondence regarding the [redacted] home. Despite the homeowner’s last comments – the seat board is not inside the home – it is in fact the actual part of her bay unit where the peeling is occurring. That area – below the exterior of the unit – is the seat board. As previously indicated, we have already provided the needed replacement part to correct this situation. Further, as mentioned below – there were no found manufacturing concerns in her most recent filed claim which was accordingly denied. This warranty is still active and should the homeowner discover a manufacturing claim, we would encourage her to file it with our offices. If we can be of further assistance, please let us know.
We have received your correspondence regarding the window claim filed by Mr. [redacted].As indicated by the claimant, the corporate office did approve this claim and provide the needed parts for repair. The warranty in question does not cover labor. The parts are available at the local supply...
center for pickup and our last contact there (3/19) indicated that the homeowner was expected to pick them up that day.The local service manager is not in a position to assist claimants. It is unclear how the claimant managed to reach that party, but all homeowner contacts should be directed to the corporate warranty group as indicated by our warranty and our website.We consider this matter closed, but this warranty is certainly still active.If we can be of more assistance, please let us know.
We have received the latest correspondence from Ms. [redacted] regarding here warranty claim. We will attach a copy of the warranty that applies to her windows. It is a 20 year warranty, not lifetime, and is very clear in the pro-ration it charges for hermetic seal failures.Her windows shipped out on 11/28 and based on FedEx tracking are at a local FedEx facility for likely delivery today - (tracking#[redacted]).We have granted Ms. [redacted] every benefit under her warranty coverage and exceeded it in waiving the freight costs.If we can be of further assistance, please let us know.
We have received your correspondence regarding the [redacted] home.Our files show a similar story to what was described by the claimant. We had to replace the first contractor from inactivity - then the wrong address was input for the second contractor. Finally he was out there last week to...
do the job and found that the balance was not sufficient for the window. He placed an order for a new balance to be shipped which we will have shipped to the home directly (on or about 3/9/18). He will reach out after that to complete the installation.It is regrettable that the repair has taken as long as it has. We expect to have it completed within a few weeks.
We have received your correspondence about the siding installed on the home of [redacted] (our claim# [redacted]). In evaluating the information and samples provided by the homeowner, we were unable to locate a manufacturing defect on the home. The level of fading thereon is less than the...
required threshold indicated in his warranty terms. As a result, we must maintain our denial of this claim. This claimant has already sought legal assistance and a similar reply was issued to his attorney on 10/9/17. As further indicated on our letter to his attorney, the claimant is welcome to send additional information for further review. If a manufacturing problem is located on the home which the warranty provides assistance for, such assistance will be offered. If we can be of further help, please do not hesitate to contact our offices.
We have received your correspondence regrading the home of Mr. ad Mrs. [redacted] in Parma, OH.They filed a claim with our online web system on 9/29/17. We have no records of their claim until that date and can not comment on any actions from July.Their submission came with a picture of a sticker...
from their windows from 1997. That pre-dates our current system and required an archive look up - that process can take several weeks. We located some of the needed info in our records on 10/25/17 and emailed the claimant requesting size information to validate our findings. They replied on 10/26/17 and the information was sent back to the reviewer. They finished that review on 11/9 and the offer letter was sent on 11/13 (by email prior to this reply).Under the terms of their warranty, we will provide the needed unit, but they are responsible for a prorated portion of the costs. As such, we will await their approval and we will produce and ship the unit as needed. The production process will also take several weeks. The claimant will be responsible for the installation.We have honored our warranty in full. If we can be of further assistance, please let us know.
We have received your correspondence regarding the [redacted] home. As indicated by the claimant, we did process a claim for this location under the name of the prior (original) owner. We were able to replace several units under their warranty coverage.However, once the home was sold,...
any new complaints/issues would be handled under the new owner. Since the new owner does not have labor coverage, there is no labor coverage available to the [redacted]'s. We have honored our warranty in full by producing the window and shipping it to our local facility. I reached out to our Denver center today and they confirmed it had been picked up.If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of [redacted].Her windows were installed in 2006. The 2006 warranty does indicate that she is responsible for a cost for any claimed seal failures. This is the original warranty issued in 2006 and has not changed. As...
stated by the claimant, they did send in a payment to receive 8 units in July. Our records also show that we shipped all 8 units on 8/2/17 to our local supply center. We can not explain what happened to the missing 3 other than they must have been misplaced at that local facility. On 11/15, the same date as this Revdex.com complaint, the homeowner both called and emailed our offices. We replied, also on 11/15, that we re-ordered the 3 missing units and that they would ship direct to her home, leaving our facility on 11/28 (this is still the current expectation for these units). That would seem to resolve this matter in the manner requested. If we can be of further assistance, please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Eric said the windows will be installed in about 2 weeks. I will provided additional information is this does not happen.Thank you for your assistance in this matter.[redacted]
As indicated in our prior reply we sent an offer in October and did not hear from the church until May, 2017. It is unfortunate they did not receive the original offer. Seemingly their frustration stems from that seven month lapse. We have honored our warranty with this church to its fullest and they have accepted our offer. We intend to continue to pursue this repair as agreed upon, but if the church chooses to accept the settlement offer that was also sent in October and May instead of the refinishing, we can still honor that too. They would only need to let us know. That option would give them some freedom to consult with local contractors to perhaps get a repair done locally and more timely.As a side note - on a google search for [redacted], the first entry is their listing with the Revdex.com - that is reflective of the proper [redacted] and should hopefully satisfy validating their existence.If we can be of further assistance, please let us know.
We have received your correspondence regarding the home of Mr. [redacted]. Our records indicate that our offices spoke to him on 12/7 (the same day he contacted the Revdex.com). He was told at that time that we had every intent of continuing to push to get this work done. Our reliance...
on outside contractors makes time frame control difficult. He appreciated the follow up call and we indicated we would keep in touch with regular updates.He was called again on 12/22 without much progress, but with the update we had. He was also told we would get back to him 1/2/18 with another.We recognize his desire for contact and will continue to provide it. We also recognize that the goal here is not contact but rather completion. We will continue to work toward that goal and keep Mr. [redacted] updated as we progress.If we can be of further assistance, please let us know.
We have received your newest correspondence from the [redacted]. They emailed substantial information to our offices the same day this complaint was filed (5/25). The information therein is seemingly sufficient for us to move forward with their claim.They should expect to hear from us shortly once those sizes have been validated/input. If we can be of further assistance, please let us know.
We have received your correspondence regarding the siding on the [redacted] home - claim# [redacted].As indicated by the claimant, we have approved their claim and provided them with a repair option as indicated by their warranty. This repair is a refinishing repair on the full wall/section of the...
home experiencing the problem. Alternately, we offered them the cash value of that repair. They may elect for either provided option, but replacement will not be considered.We will await the homeowner's reply to our offers and stand ready to act on their selection once received. It is important to note that the refinishing method can not be completed in the colder months. As such, if they opted for that repair, it would not be completed until warmer weather in 2018. Our offer is good for one full calendar year and they are welcome to wait until February to send their acceptance, should they choose to do so. However, we encourage them to send it before March to avoid any scheduling delays.If we can be of further assistance, please let us know.